Rated 4.6 out of 5 by 132
Rated 5.0 out of 5.0 by Couzan The staff was wonderful
Josh, an individual on the desk, was extremely helpful and made it possible for us to handle a very difficult situation by providing excellent information. Upon leaving early Monday morning, Dec. 22, the young man on the desk was delightful and offered to prepare fresh coffee for my sister and me. Your employees are remarkable and extremely kind and supportive. I will never forget my stay at your hotel. I have traveled extensively in my life for pleasure and business and stayed at very expensive hotels, but your hotel in reference to friendliness and kindness of its staff, does not pale in comparsion to any of these other places. You made my stay in Austin more pleasant than it would have been if it were not for your staff's friendly attitude and support. Thanks so much.
December 24, 2014
Rated 4.0 out of 5.0 by Nine09 Very nice hotel in Arboretum Area
We visit Austin several time a year and I'm glad we tried this hotel. I have been impressed with my stays at other HI Express locations in the southwest and this did not disappoint. Hotel furnishing were new and modern. Great pool area with bbq grills and two cabanas with satellite tvs. Big surprise there. Room was quiet and comfortable. Guest room was very clean and spacious. We always stayed on the east side of town along I-35. First time staying on the west side of town and it was a big improvement in terms of traffic and ease of getting into downtown and the university. Lots of variety of restaurants very close to the hotel. Good location, very friendly staff, clean
December 22, 2014
Rated 5.0 out of 5.0 by daniel431 great stay
I frequently stay in hotels throughout the country for work. This property had some of the best staff I've had the pleasure of dealing with. Dominic was one of the front desk employees, he is unparalleled in his knowledge, friendliness , and professionalism. I would be absolutely delighted to stay at the Holiday Inn Express NW Arboretum Area again next time I travel to Austin. For business or pleasure.
December 22, 2014