Rated 3.8 out of 5 by 53
Rated 5.0 out of 5.0 by SPH13 Front Desk attitude
We checked in Fri Sept 20th about 6:00 PM. 2 people were working the front desk. The male, I do not remember his name, was were helpful & pleasant to the people he was helping. On two occasions- Dani- the female that checked us in & again we had contact when the smoke alarm went off when we turned the heat on in the room- was not pleasant. She was rude to us both times- very curt- demanding- did not listen to us- was very aggressive & not polite. She needs additional training in how to relate to the customer if she is going to continue to work in the front desk position.
September 29, 2013
Rated 5.0 out of 5.0 by TravelingNurse49 Great Staff Attention
Stay here!! Tanisha and her crew are awesome! I had an incident where my room was not cleaned and the evening desk clerk just said " Well you can come get towels if you want to" After the am shift was made aware of this the next day, I was immediately spoken to by MOD and the Houskeeping supervisor. Tanisha herself called to apologize, and I have never had this issue again. I was totally satisfied by how this was handled and will return here again and again!!
September 2, 2013
Rated 5.0 out of 5.0 by Sweets27 Breakfast
Breakfast attendants were extremely welcoming. The check out process was accurate. I'll stay here anytime I am in Austin.
August 30, 2013
Rated 5.0 out of 5.0 by Sweets27 Excellent Staff
Staff was very friendly and helpful. The management staff was incredible. The rooms were clean and the beds were comfortable. The breakfast attendants really cared about us.
August 27, 2013
Rated 4.0 out of 5.0 by LoVa Friendly staff
Check in was quick, which was good since it was 9:30 at night. The front desk woman was very friendly. The only downside was a fire alarm that went off at 2 AM and the Austin Fire Dept seemed a bit slow to turn it off. There was no need to panic, just some idiot threw a firecracker into the lobby. I am not sure if there is a way to lock one of the lobby doors to prevent such happenings.
I liked breakfast, I thought that there was a nice variety of things to choose from on the healthy & not-so-healthy side.
The lobby computer has the slowest internet & start up that I have ever seen---sure there is stuff that people have put on it to slow it down.
August 25, 2013
Rated 4.0 out of 5.0 by gutita Good stay!
We had a great stay at this hotel. The only complaint I have is that even though we put the do not disturb sign the cleaning lady knocked and opened our door at 945 a.m. and woke us up. LUCKILY the door had the lock on it and she wasn't able to get into the rooms conpletely and left . Check out is until 12 I think it's a little excessive to start waking people up to clean the rooms at 945 a.m. Other than that the beds, pillows, and room was great.
August 21, 2013
Rated 4.0 out of 5.0 by Icon1 Accommodating
The staff and management are very accommodating. I stay at this location on average 2 nights weekly. The hotel is central, eating establishments are close (I35 or 183). Housekeeping staff are respectful and nice. Management and front desk staff have been very helpful with modified check in and check out times. Flexible when reservation changes need to occur.
August 16, 2013
Rated 5.0 out of 5.0 by AustinVisitor Nice property, easy "in-and-out" of Austin!
I've stayed here several times when I cannot get a property closer to the Capitol. Always fresh and clean, easy to get in and out. No room hassles!
August 12, 2013
Rated 4.0 out of 5.0 by C2R2 a little misleading but STAFF was GREAT!!
I was a little mislead not sure by who HOliday Inn or the Heat Wave association. When I reserved room I was under the impression that shuttle service would be provided to the show..however it was not :(.. The elevators were broken for the majority of the time and of course there were no more rooms available on the first floor...The lack of shuttle and elevators being out of order were made up by the employees..The young man was very polite and hear me out with all my concerns, comments and questions.. (If he was fed up with me he never showed). The head of the room service was also exceptionally friendly and I appreciate her talking with me. She too expressed concern for her staff who would have to be taking the stairs..thats cool that she thinks of her staff and not just herself..She was very encouraging in telling me about the modifications HOliday Inn would be making to this location and encouraged me to check back when it is all done and she reassured me that it would be really nice..I will definitely be checking in at this location again...
August 2, 2013
Rated 5.0 out of 5.0 by Nikki81 Great staff
From check-in to checkout our experience was fabulous. Great value and a great location!!
August 2, 2013
Rated 3.0 out of 5.0 by Dave7777111111 Ok but very bad internet
The room was comfortable but the internet was extremely slow and went in and out quite often. I do a lot on the internet so this was a big disappointment for me. My boss was traveling with me and he had the same experience as I did. The breakfast was one of those quick deals and was just ok. We stayed for 3 nights and opted to pay and eat elsewhere after the first day.
July 23, 2013
Rated 3.0 out of 5.0 by gregor1 A quick overnight stay - May 3, 2013
My wife & I were in Austin helping our daughter pack up her belongings for the summer. We had stayed at this hotel before and liked it very much. This visit was a little disappointing. Half of the light bulbs in the light fixtures in the room were burned out or missing. The lamp by one of the beds was broken. The bathroom door was extremely had to close. The alarm clock volume control was broken. Minor inconveniences and that is what I expressed to the staff member when she asked if we enjoyed our stay. With that, she offered to credit my PriorityClub account an additional 6,000 points for our troubles. Never happened... I reiterated all this on the post stay survey that Holiday Inn sent, but I did not receive any response to that.
June 12, 2013
Rated 5.0 out of 5.0 by Dan55 Great Service
I stay at this Hotel every time I come to Austin. The Front desk, house keeping and General manager are worthy of some of the 5 star Hotels I've stayed at in other cities.
Best service and value anyone could ask for.
June 6, 2013
Rated 5.0 out of 5.0 by Dan55 Great staff
The Manager (Leslie) and front desk clerk (Tenishia) are fantastic in making me feel at home. As a lobbyist at the capitol, I spend alot of time on the road and the excellence of your staff at this location is a direct reflection of the outstanding manager.
They have earned my business and I will refer all of my contacts to this location.
May 29, 2013
Rated 5.0 out of 5.0 by Martinez Awesome
Look forward to staying at HIE again in fact we already booked a room for August!
May 24, 2013
Rated 4.0 out of 5.0 by smpop16 A Bargin
Yes the hotel is dated, but for the money compared to hotels in the area a real bargin. The front desk was outstanding, greeted me as a Platinum member and goodie bag. Asked for recommendation on where to jog outside the hotel and the front desk went as far as to drawn me a map, and even asked upon my return whether everything went ok. Nice touch at breaksfast, with the attendent walking by each table asking if you wanted juice,coffee refill or water, not seen this and any other Express but this location.
May 24, 2013
Rated 4.0 out of 5.0 by ColeVisitor Comfortable And Clean
If I have to gripe I would have to say the pillows are cheap. Other than that I would say this Hotel FAR exceeded what i was expecting.
May 23, 2013
Rated 2.0 out of 5.0 by NM66 Forget something
I left my USB memory and hard drive in the drawer.
I asked the hotel, but it was no response.
Please give me any response.
I checked out on May 9th , room number 303.
May 14, 2013
Rated 5.0 out of 5.0 by dretexgal Wonderful stay
We needed to stay in Austin for one night and were pleasantly surprised at the comfort and quality of this hotel. The service was excellent--they were quick to respond to a request for extra towels. Our room was wonderful! The bed was comfortable and the hotel was quiet. There is noise from the highway; however, with the air on, not noticeable. Great place for a stay in Austin that is close to downtown. We will stay here again.
May 10, 2013
Rated 2.0 out of 5.0 by FROWNFACE Old and Worn
Staff was good. Facility was tired and warn. Mattress was worn out. Visibly sagging. Uncomfortable. This is a motel -- most people come here to sleep. The condition of the bedding is a key measure of quality for lodging. Mold in the bathroom, tub surround and door frame. Cleanliness is a reasonable guest expectation and again a key measure of quality for lodging. Again, staff was good -- management needs to take action to refresh facility and replace worn out furniture and bedding.
May 9, 2013
Rated 5.0 out of 5.0 by susie1957 Never Disappointed
When in Austin on business and even on occasion for pleasure I chose this facility. I am always greeted as a priority member, upgraded on occasion, and my room is always clean, quite and a great experience. I have never encountered rude staff, and always are accommodating with information.
May 7, 2013
Rated 5.0 out of 5.0 by TT68 Staff and hotel were excellent!
The only issue I had was the mattress was extremely firm. Unfortunately I have back issues so it was uncomfortable for me, but my husband slept like a baby! The staff at the hotel was wonderful and the hotel was extremely clean and welcoming. What a great breakfast we had too! I would definitely recommend this hotel to anyone. I would even go back and stay again.... even with my bad back!
May 3, 2013
Rated 5.0 out of 5.0 by Ed59 Very relaxing and enjoyed the stay
Great place to stay in Austin. Will stay there again.
May 2, 2013
Rated 1.0 out of 5.0 by Greg533 Disappointing
I was very disappointed with this hotel. It is not up to the Holiday Inn Express standards. My room was noisy because it was on the first floor close to the parking lot and elevator. The carpet in the room was old and stained. The furniture was old and dumpy. The room smelled heavily of some type of perfume or fragrance. The shower was horrible because it was very difficult to regulate the temperature of the water. So it was either freezing cold or too hot - nothing in-between.
The air conditioner was old and not working properly. And the room was not too clean.
The hotel needs major updating. I would not recommend this "Holi-dump" to anyone. STAY AWAY!
April 26, 2013
Rated 1.0 out of 5.0 by KEC2476 Horrible Service and Internet Connection
There was no internet service during my stay. I had to go to a Starbucks to download and study my paperwork for the test I took next day! I had never experienced anything like this before so I would never stay at this place ever again!
April 23, 2013
Rated 2.0 out of 5.0 by lawdog2k smoky floor, stinky bathroom, and no dresser or drawers for clothing
My wife and I brought the kids to Austin for a car show. I had booked early and paid for a suite for us to have enough room...a non smoking room.
We arrived, checked in, and proceeded to our room. As the elevator doors opened the over powering smell of cigarette smoke hit us. It was just as strong all the way to our room. Luckily, the smell was not nearly as pronounced within, Could not really smell it, but the hint was there.
Upon entering the room, we noticed there was no dresser, chest of drawers, or any other type of storage for folded clothing, Strange, as I have stayed all over the country and the world and have never encountered a hotel, motel, bed and breakfast, or other nightly stay establishment without a folded clothing storage cabinet of some sort.
The kids (3 and 5) went into the bathroom and came out saying it stank. Well, they were right. IT was as if a very wet and smelly dog had taken refuge in our bathroom the night before.
I called and went down to the receptionist and began to ask if there was another room. No.
They explained there is not dresser because there is a fireplace. That is not really a great idea for a place people would unpack their clothing to stay for a restful night or more.
The hotel did spray some aromatic cover up for the hallway and the cleaning crew came in from off duty to mop the floor and completely sanitize the bathroom.
Overall, the stay was comfortable, the room was loud, the stench of wet dog was taken care of....I wont stay there again, though.
April 15, 2013
Rated 1.0 out of 5.0 by Candrive State of Insecurity
We were asleep in our room, some time after midnight, when the door to our room opened and the light came on. My wife sat up and said,"who's there!" and the intruders backed out.
When we contacted the front desk, the man on duty said, "Hey, it's not my fault, it's the computer's" and started laughing, This man had just ruined one set of guests' sleep and embarrassed another set, and he was trying to laugh it off.
We double locked the door, and left as early as possible the next morning, never to return
March 28, 2013
Rated 1.0 out of 5.0 by Displeasedproritymemb1 Stay Clear
Worst Holiday Inn Express I have ever stayed. It is loud as it is next to the highway. Good luck non smokers you plan on sleeping. Pardon me staff while you wrap up your conversation while I just stand at the front desk. I do not want to interrupt! (Twice) . The carpet on the 2nd floor is gross. There was barely any water in pool so i guess no swimming that day of anyone. The hotel has a motel feel. It is poorly maintained and should be closed.
March 22, 2013
Rated 5.0 out of 5.0 by Dfrank Great value for comfortable stay.
As usual, this location provides an excellent stay experience for the money.
February 26, 2013
Rated 5.0 out of 5.0 by LONERANGER Great Stay
Do not remember ladys name that cked us in but she was great. This is the type of staff that all hotels should have.
February 25, 2013