Rated 3.8 out of 5 by 53
Rated 2.0 out of 5.0 by mrdrew Terrible Staff
I had reserved 2 rooms, and when I got there, it showed that they had charged $40 more than what the online agreement had stated. They said that it was an 'additional person' charge, even though there were less people than what I had originally booked for. I told the manager, and she would do nothing about it. After spending about 2 hours arguing with her, I called priority club and they refunded me the $40. Its pretty sad when the manager can do nothing about the price when I show them an email clearly stating what I agreed to and the number of people shown on the reservation. Due to this ridiculous service, I will never return to this hotel again.
February 15, 2013
Rated 5.0 out of 5.0 Overall, a very great hotel
This trip was my first to Austin, TX since moving to the state in October. I had a great experience at check in and was signed up for the rewards membership. The room was much more spacious than expected and the staff did great. There was a moment when I thought things were going to go less than well because when I arrived home I realized that I had forgotten an article of clothing that was 1) rather expensive, and 2) I had JUST purchased it and the trip was my first time wearing it. When I called the next day I was told that they didn't have it in lost and found and that housekeeping didn't have it either. I was understandably miffed and, since it was Saturday, I relegated myself to having to wait until Monday to talk with a manager. Happily though, Leslie went in to work that day and made a point to call me back. As it turns out the young man at the desk had been incorrect because Leslie was able to determine that her head of housekeeping (whom she called on her day off# had, in fact, found what I left and after a little bit of phone tag between Leslie and myself they mailed it back to me. So, in short, the staff were wonderful and they graciously dealt with me when I was in a less than happy mood #always a challenge). Thanks again!
February 5, 2013
Rated 5.0 out of 5.0 by TeamG6 Great Overall Stay
Everything was great from check-in to check-out. Fresh fruit, ice cold lemonade & water, and fresh baked cookies near the check-in counter were a perfect welcome after our long drive. The front desk was very helpful and friendly. I will definitely stay there again when in Austin.
January 31, 2013
Rated 5.0 out of 5.0 by Larry9364 Great Experience
I have been a Priority Customer for a long time. I am especially found of this Hotel. It's clean and the beds are very comfortable. This staff was very personable and very helpful. This our third time my wife and I have stayed here for business. We are planning our next visit again and we look forward to our second home away from home.
January 21, 2013
Rated 5.0 out of 5.0 by Beechly Front Desk Excellence
I have stayed in many, many Holiday Inns and this by far was my best experience yet! The folks at the front desk (Jordan & Johnny) went way above the call of duty to make me feel at home and special. For me personally, check-in tells you eveything about the hotel and staff and how well you'll be treated. This hotel is the BEST!!!
January 15, 2013
Rated 4.0 out of 5.0 by Greg50 Comfortable bed, room was quiet,good location
A great stay except for 2 things. The hot water took 20 minutes to warm up enough to wash up or shower,
Also the housekeeping staff would not perform maid service after 1pm. We went our entire stay of 4 nights without having our room cleaned. This was unacceptable particularly as we were
in town to attend our daughter's wedding.
January 3, 2013
Rated 5.0 out of 5.0 by planetmars Good Place to stay!
Stayed here a couple days on business/leisure.
It's very conveniently located to highways and a short drive to downtown/6th street/shopping etc.
The beds were comfortable, the front desk person (I forgot his name) when I arrived was extremely friendly and helpful, breakfast buffet was good and the hotel overall was a good choice.
I'm also a smoker and usually the smoking rooms smell pretty stale, but this one did not. Maybe it's because I was able to open the window all the way (although it didn't have a screen), but I wasn't worried about that.
Anyhow, it was good hotel, good location and I was satisfied!
December 9, 2012
Rated 5.0 out of 5.0 by Blue22 Heaven
I recently stayed at your facility on the last week of NOV. I have to admit I was a little worried from reading the reviews. All I can say is that those people could not be please at all. I had a great time. The only thing I complain about was the location. Kind of difficult to get to but not a big deal. I slept like a baby. The area did not seem back. Do like the one way in and out. The building looked sharp. The staff was freindly and breakfast was good. In all, I was happy and hope to stay again sometime. I have stayed at some places were I did feel a little un-easy. Not here. Keep up the good work.
December 4, 2012
Rated 5.0 out of 5.0 by ACCMom Ideal for Austin
This is my 3rd stay at this hotel. Clean hotel, nice and friendly staff, free hot breakfast large selection, complimentary coffee, tea, hot choc in reception/breakfast area all day and evening. Spacious bedrooms, my king room had a sitting area with armchair, footstool and full size desk and chair with computer connections. Only 10 min drive to the center of Austin, even in busy traffic 30 mins max. Why pay a fortune to stay in the city center & parking charges, when you can stay here, and if you want, get a taxi??
Great hotel, would thoroughly recommend it to anyone.
November 24, 2012
Rated 3.0 out of 5.0 by Talldutch Pro and cons
Location is good
Price is ok
Room as such is ok
Now fresh air in room
Poor reaction of staff on malfunctioning Wifi
Room could be tinier
November 19, 2012
Rated 3.0 out of 5.0 by NC2012 Comfortable room
It is a very congestive area. If you miss turning in to hotel you have to cross over hwy and go down and then back. Front desk clerk was nice and helpful. Overall was OK
November 18, 2012
Rated 2.0 out of 5.0 by Gentlefawn Cold as ice
We stayed at this Holiday Inn Express for a business trip. When we checked in we was greeted with an front desk clerk that was cold as ice. Our room wasn't what we asked for, there is an difference between a rm with double beds and a rm with a king size bed. ( I'm glad we are man and wife ) The lamp by the tv didn't work at all; I changed the light bulb from one of the working lamps and that wasn't the problem. The floor was filthy,I took a shower and walk on the carpet around the rm and my feet where black when I went to put my socks on my feet. The ice machine on the 4th floor wasn't working so I had to go to the 3rd floor to get ice. Then when we checked out; the lady behind the desk was as cold as ice also.
November 3, 2012
Rated 5.0 out of 5.0 by caddoan Stellar Service
Staff greet guests with such genuine hospitality and warmth that you're really glad to be there. Front desk staf and the Manager were very helpful and accommodating. They should give trainings on how to make gets feel welcome and valued. Top notch.
October 20, 2012
Rated 5.0 out of 5.0 by Malanmcc Front Desk Service
Amanda at the front desk was great, I was treated very well and she was very professional.
I would recomend this hotel to everyone.
October 18, 2012
Rated 4.0 out of 5.0 by goldhorse second stay
This was my second time to stay at your establishment and like the first, I found check in to be a little slower then i prefer but the young man working the front desk made up for it with a good attitude and was appoligetic about the delay. I was happy to find that this stay was as quiet as the last time. I never heard the other guests while in the room. Im sure I will be seeing you guys again. Thank you
October 16, 2012