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Rated 4.1 out of 5 by 161 reviewers.
Rated 1.0 out of 5.0 by Poor Service -- Reservation Not Honored in Full Our group had a reservation for 8 rooms with late check-in. We had confirmed the reservation multiple times, including in person the morning of our stay (we arrived at 10:30 am to store our bags but the front desk could not check us in because the rooms were not yet available, which we thought was reasonable). However, when we came back following our event, there were only 7 rooms available for group. January 26, 2015
Rated 5.0 out of 5.0 by Quality Service Always enjoy the comfort and quiet of this hotel. Staff very professional and personable. Never a disappointment, will continue to stay here when in the area. Will be returning this summer. January 25, 2015
Rated 5.0 out of 5.0 by lovely room and extra welcoming amenities in a secure area We enjoyed the property, the secluded location and how quiet it was. There were nice amenities like cookies, apples, drinks and newspapers when we arrived. We slept very well on the comfortable bed with soft pillows in a comfortable room. There were lots of towels and they were thick, soft and plush. The room was dark and quiet. The heater/air conditioner worked easily and well. The breakfast was excellent and plentiful. We would go back there again to stay and we recommend it. January 22, 2015
Rated 4.0 out of 5.0 by Quiet and cozy, breakfast okay The room was very cozy and quiet. They could really improve on the quality of towels and blankets, but it was okay for the price. The breakfast was a little weak, but did have many hot tea selections, which I appreciated since I am not a coffee drinker. For the price, the breakfast was okay. I would definitely stay there again. It was easy to locate and had great access to freeway. January 21, 2015
Rated 5.0 out of 5.0 by Great front desk service. The front desk staff went out of their way to split the bill between me and my business partner. January 20, 2015
Rated 5.0 out of 5.0 by Great Experience We were heading to vacation in San Antonio and stopped in Austin to attend WWE RAW that night at the Frank Erwin Center. I read other reviews for this hotel and immediately decided on it for its price and location. I was immediately greeted upon arrival by the staff, whom I can't remember their names. Even though it was one night, we were able to relax after a 6 hour drive and attending the show. The room was clean and very comfortable. I would have loved to have stayed longer but would definitely choose this hotel again next time I am in Austin. January 13, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service We picked this Holiday Inn Express almost at the last minutes, but everything met my expectation, would love to stay again. January 12, 2015
Rated 3.0 out of 5.0 by Points I was told I would get points if I prefered over gift bag. I still have not received my points. Why do I ALWAYS have to contact hotel before I receive my points? December 22, 2014
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