Rated 3.8 out of 5 by 65
Rated 1.0 out of 5.0 by cdwnm Creepy Front Desk Guy
I am all for the friendly front desk person, but this guy asked way too many personal questions and creeped me out.
February 28, 2014
Rated 3.0 out of 5.0 by Sprayman First Bad Experience
I usually stay at this property when I'm in Austin without any problems, but this time was the worst. The first night I sat down at the desk to do some work and discovered that the chair would not elevate to allow me to type on my keyboard. I had to elevate my arms above my shoulders. The next morning when I went to shave, I discovered that I didn't have hot water. It was lukewarm at best, even in the shower. I muddled through and still got ready for the day. When I past by the hotel desk I mentioned these to the lady at the desk and she told me that these two instances would be addressed during the day. When I returned that evening, I opened my door to find that I did have an operational replacement desk chair, but when I checked the water it was still not taken care of. In fact it wasn't even lukewarm. I went back down to the desk and asked to either switch rooms or have someone take care of the problem. They said that they would be up to my room immediately. After almost 2 hours, I went back downstairs and let the desk know that the problem still wasn't fixed nor had been addressed. Within minutes, maintenance was there and had plenty of HOT water flowing. When I woke the next morning and went to shave, not only did I NOT HAVE hot water, but I had very LITTLE water pressure. It took me approx 15 minutes to get enough water into the sink so that I could take a sponge bath with COLD water.This time when I departed the hotel I let the front desk clerk know about the problem. She told me that they had been working on the sprinkler line and something happened that the entire hotel lost water. I'm not sure how a sprinkler line would affect the main line in a building, since usually a sprinkler line taps into the main line. If you have a busted sprinkler line, you cut the sprinkler system off and the main line remains open. She offered me either points or to credit my room for one night. I opted for the credit of one night, but after checking out I realized that considering these problems began at check-in, my room should have been comped both nights. I will be returning to Austin in a few weeks and will give them another try. I realize everyone has a bad day.
February 22, 2014
Rated 4.0 out of 5.0 by yvfair45 Good price
Good price for what I received. I arrived on a Sunday evening and when I took a shower, the water did not get hot nor warm. I just assumed a lot of the customers had used the hot water. The next morning, the water only got lukewarm. It was 30-40 degrees outside, I definitely don't want to take a cold shower.
February 15, 2014