Rated 4.2 out of 5 by 205
Rated 5.0 out of 5.0 by getzdone OUTSTANDING STAFF!!
My name is Bill and I have stayed at this location for about 15 days over the last 45!The staff at this location is knowledgeable, helpful, and eager to make sure you are satisfied! As a business traveler with several specific needs, these folks have consistently done was necessary to ensure that those needs are met. Porsche and Josh are extremely knowledgeable; Kevin and Rickie are committed to a great service experience. You need to stay at this location!
The only aspect of the entire property that could be improved is the breakfast buffet. The staff is also very friendly and helpful, but the food is cooked too far in advance and is bland. The addition of self-made panckes or waffles could be a plus.
August 23, 2014
Rated 5.0 out of 5.0 by Marinec Great interior upgrade spaces and in a great area
I came to austin for the first time and this was the hotel for me. Althought a little hard to get too, the space was worth the trip. If you are there for work or for recreational. the hotel has a pool,gym and conference spaces on site.
Located at one of Austin major intersections and just 10 min from the capital building you can get a great experience for an affordable price.
Although one thing I would take away would be the parking spaces. Behind the hotel they, they are all marked for as if for a compact.
August 21, 2014
Rated 5.0 out of 5.0 by Yar2014 Exelent Facilities Texas Style
Had a pleasant stay. Rooms are Texas size and fairly new to my surprise.
Great vibes all around.
August 19, 2014
Rated 5.0 out of 5.0 by TX SuzieQ 62 Overall great experience
The room was comfortable, very clean with all the amenities one could have asked for. I had no complaints whatsoever. On my first day of my stay, I was upset that the hotel restaurant was not open for lunch, I was forced to eat a salad at the small deli counter in the lobby. I, along with other conference attendees, were not happy with the small selection and slow service because the two people working this counter were overloaded with work and couldn't handle the influx of orders.
August 18, 2014
Rated 5.0 out of 5.0 by MrsCrosby Great Staff
This is a comfortable hotel, but what makes it special is the staff. Everyone is very accommodating, and if you stay there a couple of times they really get to know who you are. We stay here anytime we have to go to Austin.
August 17, 2014
Rated 5.0 out of 5.0 by DEBJVPD1966 Great Service
Great Group of employee's at this location. will stay there again if I am in the area.
August 15, 2014
Rated 5.0 out of 5.0 by Dallasjoe Amazing stay
I was very pleased with my stay at this hotel. Great staff regarding the front desk, restaurant, and the maids. The hotel seems to be recently remodeled. The hotel is pretty close to downtown and UT. I'll be back next time I am in Austin.
August 14, 2014
Rated 4.0 out of 5.0 by Dr-Z murky pool
The weather was HOT! My son lives nearby and we were visiting, he said it was the hottest week of the summer so far. I went down to the pool but it was murky, the only time I've seen a Holiday Inn pool with water that was not clear. I've been a Priority Club member for over 25 years. It was probably just fine to swim in, but just not appealing to jump into and I got my legs wet but did not go in the water. I wonder if the pool was left this way to discourage use? There was an Animae convention, lots of mostly 20's-30's fans, many in costumes/makeup. My daughter is a 19-yr-old college student, and SHE thought them a bit odd. To be fair, she is very conservative. But I imagine a large crowd of those folks could have made quite a mess at the pool so I wonder if the murky condition was a management-inspired deterrent to use of the pool? The room, staff, service, food were great!
August 14, 2014
Rated 3.0 out of 5.0 by Gino62 Sloooow internet
Room was fine and the staff was great the only complaints I had was that the internet was so slow that it was virtually unusable. Also in order to take a hot shower I had to barely turn the water on which only left me with a trickle of water to shower.
August 14, 2014
Rated 5.0 out of 5.0 by Estella4841 Awesome Stay
I had a wonderful stay. Theresa Campos is an excellent representative of your organization. Thank you for the excellent service.
August 10, 2014
Rated 5.0 out of 5.0 by jeffnycnh excellent
this property is excellent. very easy to find off 35. property is always maintained. its not a luxury hotel but because its so well maintained it feels like one and you dont have all the fan fare of the luxury places. it may be the managers that are able to find great people with a quality sense of worth. beds are awesome showers are great. love the full glass wall and walk out balconies just the best to find! in room dining is great with excellent options. i have stayed here maybe 6 times in the past 4 months and 10 in the past year.
August 10, 2014
Rated 5.0 out of 5.0 by Jim545 Late arrival, restful night
Arrived late and tired on a Sunday night. Front desk staff was attentive, friendly and professional. I asked for a quiet room if possible and the desk receptionist helpfully explained my options. Great night's sleep, just short. Very convenient to my early morning meeting the next day. I definitely will rebook at this hotel in the future.
August 7, 2014
Rated 5.0 out of 5.0 by DonR58 Outstanding!
This might as well be a 5 star hotel. It's beautiful, clean, the staff is excellent, great fitness center, convenient location, and a good value. I can't wait to stay here again!
August 6, 2014
Rated 4.0 out of 5.0 by Lupe from Waco, TX Birthday getaway
This location is within minutes of downtown. Staff is very friendly and attentive. Breakfast was great and I love the fact that you have until 2pm for checkout!
August 6, 2014
Rated 5.0 out of 5.0 by Karris Great Place to Visit !
My room was clean and the bed was comfortable. Best place ever for having meetings. Meeting room had lots of space and room to spread out our books. I would suggest our organization to use this facility again. The hotel furnished us a meal for lunch on Saturday and it was Italian food and it was the best for buffet style I have ever had.....
August 6, 2014
Rated 5.0 out of 5.0 by chino2 comfortable beds
missing continental breakfast, but they have very good service and the number one for me is the comfortable beds that they have, the price is very good and the customer service is excellent.
August 4, 2014
Rated 5.0 out of 5.0 by Jeff J Weekday stay in Austin
Love staying here....I am always taken care of.
Customer Service in excellent.
July 28, 2014
Rated 4.0 out of 5.0 by IHGBIZTRAV602 Check In Process was slow!
Checking was slow.. was told it would be a few seconds to check me in.. after 3 minutes I asked if I should go sit in the lobby and wait instead of standing at the front counter and the front desk person said "yeah". He went on to say that he would come and get me when he was able to check me in.. about 25 minutes later I walked up and people were being checked in and given room keys....... ????
Staff didn't offer any of the IHG rewards club member items at check in (based on my status), didn't know until the next day (after bfast) that breakfast was included, front desk did not even acknowledge my status. It appears as if they were more concerned about getting my credit card to pre authorize for Incidentals than welcoming me or expediting the check in process. I will also note there were 3 font desk people working when I checked and 3-4 guests checked in within a 45 minute time frame.
This HI as been updated and is nice.. There are not a lot of dinning options within a reasonable proximity to this hotel , but the hotel offers a restaurant, room service a pantry and an actual "grab and go" food section with a decent selection.. Great example Holiday Inn Corp. anticipating their guests needs and having solutions.
July 27, 2014
Rated 2.0 out of 5.0 by RestlessinAustin restless in Austin
While traveling on business, I've stayed at HI-Austin Midtown several times and prior to this visit, I have been extremely pleased. The problem(s) encountered were minimal; but, still had an impact on my next day business. There were children everywhere and it appeared that most [at least the noisy ones] were on my floor. It made for a very difficult next day because I was in a training class and I did not sleep much. When the noise finally stopped, it was almost time for me to get up.
Adjusting the water temperature in the shower was difficult. The water was extremely, if not dangerously hot. I finally got the temperature to somewhat tolerable, but the waterflow was slow.
The rooms are always immaculately clean.
July 25, 2014
Rated 5.0 out of 5.0 by iFire Outstanding service
I travel for business often. Holiday Inn is always my choice because the price is right, staff members are always courteous, the rooms are comfortable, and cleanliness is a priority. The food is excellent... What else can you ask for? I love what Holiday Inn has to offer.
July 21, 2014
Rated 5.0 out of 5.0 by gsg927 Friendly Staff
The greatest thing about this hotel was the pleasant, friendly, and helpful staff. The architecture of the hotel and the surrounding area are not beautiful, but it was a convenient location.
July 17, 2014
Rated 5.0 out of 5.0 by Texasgypsy Comfortable and clean
The staff at this hotel was very accommodating, I asked for a room with view and got one, food was good, service was fast and no pressure to leave first thing in the morning. No annoying house keeping service knocking on my door a 8am. I would stay at this hotel again.
July 16, 2014
Rated 4.0 out of 5.0 by Chimichanga Comforable Stay
Stay was very comfortable and staff was friendly/efficient.
July 14, 2014
Rated 5.0 out of 5.0 by SwsSam Even in the midst of highway Hades
Sketchy neighborhood on the surface and awkward to find and to return at the end of the day, this Holiday Inn in nonetheless very comfortable and accommodating.
The bathrooms are a bit small but clean, but those are the only two complaints over a three-night stay. A great bargain as well! Everything else about our stay was very positive.
July 9, 2014
Rated 5.0 out of 5.0 by Meldpd Henry at the bar was awesome!
Overall our hotel stay was great. We had originally planned to go out for the evening but decided to stay in. We went to the pool, which was not as clean as I expected, but it was ok.
We did enjoy a cocktail at the bar. Henry by far is a great bartender. We enjoyed our drinks and chatting with him. He was very knowledgeable about the area which helped us in planning our departure the following day.
If we travel to the Austin area again, my boyfriend and I plan to stay here again.
July 9, 2014
Rated 5.0 out of 5.0 by Shani36 Clean and comfortable
Good location; very clean and comfortable rooms. The staff was very attentive and friendly!
July 8, 2014
Rated 4.0 out of 5.0 by texex7694 Good solid value
Good location. Nothing fancy, but the staff is attentive (other than forgetting to clean my room one day) and they seem responsive. This hotel undoubtedly gets a lot of wear and tear. It could use a little maintenance and updating. No real problems, however. The breakfast staff in the restaurant were very attentive and friendly. Remembered me from previous stays, and were nice to have around to start my day!
July 7, 2014
Rated 5.0 out of 5.0 by Kim777776 Beautiful updated room
Suite was absolutely beautiful and large. Thank you for upgrading us!
July 3, 2014
Rated 5.0 out of 5.0 by butler34 Relax during a Conference
I had a blast and my room was so convenient for me being a new mother
July 3, 2014
Rated 5.0 out of 5.0 by Ms Tanya comfortable bed /great service
we enjoyed our stay and would stay at this location again.
July 3, 2014