Rated 3.9 out of 5 by 137
Rated 4.0 out of 5.0 by BizTravelLady Clean, comf room.
I enjoyed my stay. The bed and pillows were super-comfy, the staff were friendly and welcoming. I got a good night of sleep while on travel for business.
Only comment is that rooms facing the atrium area of the hotel get a lot of echo noise from the restaurant and hotel bar at night.
May 25, 2014
Rated 4.0 out of 5.0 by Raiders23 Staff and service
Very warm and friendly welcome as we entered the building.
May 13, 2014
Rated 4.0 out of 5.0 Overall a Very Good Stay
The staff at this hotel was great, including the manager. Upon checking in a received, with my room key, a small note saying that, if I had any problems, to contact the manager - and his cell phone was listed. I had an issue with my breakfast and brought it to his attention. He was extremely, and genuinely, interested in my problem, and very willing to resolve it. There were no excuses made, and that was very refreshing.
When I had the issue with my breakfast, the waitress was beyond helpful in resolving - going to the extreme to make certain that I had what I needed, and never exhibited an attitude... not even a rolled eye.
My only disappointment with the hotel is that they are located in an area that has no restaurants within walking distance, and no shuttle service to compensate. A few restaurants deliver, but have a $15.00 minimum order, and a delivery charge. For me, I was not able to eat that much food. And the hotel restaurant only serves breakfast and dinner.
Overall, however, I was very pleased with this Holiday Inn.
May 5, 2014
Rated 4.0 out of 5.0 by RGG42 Would Recommend
I had business fairly close to this hotel so the convenience factor made it a good choice for me. It was a good decision. I found the hotel to be clean, comfortable, secure and convenient. Front desk staff were welcoming and helpful. Only ate breakfast there. The first day went well. The second day, no one came to seat me. The person working the front desk walked past and saw me waiting. She immediately remedied the situation so I really have no complaints there. It also helped improve my overall opinion of Holiday Inns. It's been a while since I stayed in one. If this one is an example, then I'll definitely be checking them out on future trips. If in the area, I would definitely stay again.
April 21, 2014
Rated 4.0 out of 5.0 by ercruzv Very Nice Hotel
I really enjoy my stay!
And its location is very convenient for my needs.
I hope to come back soon!
April 21, 2014
Rated 5.0 out of 5.0 by dbadie LOVED OUR STAY
I only rated food/drink low because we didn't really eat there. The hotel was wonderful. We got there at around midnight and the clerk at the desk was so friendly, as were other members of staff in the area. The room was super clean and the towel bunny was adorable. It is out of the way, but that just meant after a long day of site seeing our rest was quiet and undisturbed. Will definitely go back. Two thumbs way up!
April 10, 2014
Rated 5.0 out of 5.0 by Amaroo77 Great Experience!
I stayed for one week and thoroughly enjoyed my trip. The front desk was extremely courteous and assisted me each day with getting a cab to get around. I enjoyed the complimentary pop corn, it was a favorite at the end of my day when I returned to the hotel. I have no reservations recommending Holiday Inn for your stay while in the Austin area.
April 7, 2014
Rated 5.0 out of 5.0 by 67MIKE excellent room
breakfast was great, staff very helpful,room very comfortable
April 3, 2014
Rated 5.0 out of 5.0 by HighwayHauler Quick overnight stop
Stopped here on my way back home. Everything was excellent and the location was convenient.
March 24, 2014
Rated 4.0 out of 5.0 by bmwpapa Great staff and service (just some minor feedback for improvement)
I prefer a lower pillow that doesn't tilt my head and torque my neck as high. There are two choices: soft and firm, but both are high. I prefer a lower pillow height option, yet still firm. At home, I use the memory foam, contoured/indented pillow.
My bed was softer than I'd like. I prefer a more firm mattress.
Staff was excellent. If these these two things were addressed for me personally, I'd be even happier.
March 23, 2014
Rated 5.0 out of 5.0 by dprevgolf Great location, excellent staff
Great location. Professional & accomidating staff. Would recommend.
March 23, 2014
Rated 4.0 out of 5.0 by V4711 Great value- weird location
Much nicer than I expected- I loved my room-- was surrounded by loud kids and their families tho--otherwise it's a great hotel for the price
March 18, 2014
Rated 5.0 out of 5.0 by Dick72 Great morning coffee and sports bar
Stayed two nights. Found the food to be great in the sports bar and grill. Breakfast was also great in the restaurant.
March 13, 2014
Rated 5.0 out of 5.0 by Sparr123 Vacation fulfilled
I put my son and family up here and they both said it was the first time in years they felt they had a vacation. It was wonderful and I will not hesitate like in the past to use this property again.
The only down thing is it is very tricky to get to. I had to take my son there as I live up the street and if I had a nickel for every person who has stopped me and asked directions..I would be rich!!
March 7, 2014
Rated 1.0 out of 5.0 by RLM3231 Great hotel don't stay in room 249
Hotel itself could not ask for anything better. My bad luck was I stayed in room 249. Which had a adjoining room with no number. My guess is this room is used by staff. At night I thought seine was coming into my room. Could here everything going on. Running water loud tv. Would not advise anyone to use room 249 had a rough sat due to lack of sleep.
February 25, 2014
Rated 3.0 out of 5.0 by Ohio54 Clean and Comfortable
This holiday inn does not offer the level of service that a holiday inn express does! Although the rooms were clean and comfortable we prefer a room with more conveniences. No Microwave, Fridge, or Continental Breakfast we left feeling "uninspired". The staff was aloof, felt like we were being spoken "down to". The Restraunt had a good menu, but food was cold and pricey. The evening offering was popcorn and flavored water- I prefer coffee and cookies. I think next time I will book at the "Express"- they are more my kind of people.
February 3, 2014
Rated 4.0 out of 5.0 by mmswan Warm Welcome
We needed a temporary home - a place to stay between the time the movers packed all our worldly possessions in a van a drove off and signing documents to finalize a home sale.
What a great choice! It was in our same neighborhood and easy to find. Beautiful environment, comfortable clean rooms and breakfast was pretty darn good even for these foodies.
Staff was friendly throughout. We'd just hung up the phone to report a leak in the bathroom when maintenance knocked at the door.
Good rates, too. Thanks to this great experience, we stayed at a Holiday Inn every night we stopped as we drove to our new home.
February 1, 2014
Rated 5.0 out of 5.0 by Ellie4 Great staff!
The staff here is wonderful! Because of a glitch with the IHG website there was an issue with my reservation. Both the clerk and manager were nice, understanding and went the extra mile to clear up the situation. I stayed here with my daughter and grandson so we could use the pool. It was a great time! We will return!
January 15, 2014
Rated 5.0 out of 5.0 by cotton top The staff
the desk staff Jordan and Josh were very helpful and friendly, made you feel at home. Callie the waitres at breakfast did and outstanding job. Thank you all
January 14, 2014
Rated 2.0 out of 5.0 by SFfamily05 Warm indoor pool during winter with outdated rooms
I booked room because of the heated indoor pool. Kids loved the pool but hot tub was broken. Rooms were a lot less to be desired. Full size beds instead of queens were small and uncomfortable. Popcorn ceilings and torn shower curtain. Shower did have good water pressure. Air conditioner was noisy and loud. Housekeeping barged into our room at 8:45am even though check out wasn't until 12:00 noon. No complementary breakfast.
January 3, 2014
Rated 4.0 out of 5.0 by Kmarq07 Broken Hot Tub
I enjoyed our stay. Everyone was friendly and attentive. I booked this hotel because of the indoor pool and hot tub. I was extremely disappointed to find that it was broken during our entire stay. The awkward layout of the indoor pool makes it difficult to stay warm when you get out (especially young children).
Overall, it was a good stay. We live in SA and visit Austin often. I would stay there for future visits if everything was in working order.
January 1, 2014
Rated 4.0 out of 5.0 by Dodger monk Great stay as always
We always stay @ H.I. Northwest when traveling to Austin on business. ( we average 2 nights/month) . This was the first time we have had three persons to a room, and the 2 double beds were just too small for people accustomed to king size . Otherwise; another wonderful overnight in Austin.
December 30, 2013
Rated 5.0 out of 5.0 by BigBull Above and Beyond
I went to the market place looking to buy some cough drops. When I didn't see any, I asked the front desk person. She told me you didn't carry them. And the next thing I know, there is a knock on my room door, and a staff person had gone to the drug store and purchased some for me. To top it off, he refused to take money for them. That is what I call service!
I hope to stay here each time I come to visit my children, grandchildren and now, great-grandchildren.
Thank you for making our stay a good one.
December 15, 2013
Rated 4.0 out of 5.0 by JWak Great service
Friendly staff, clean room, clean bed, a little firm for my taste. Super soft pillows. Huge atrium space available for large events.
December 3, 2013
Rated 4.0 out of 5.0 by Beatthehorns Breakfast
We paid for the rate that included breakfast...the Buffet was limited but the bacon was crisp ,the service pleasant,etc....however...I believe I read the breakfast was custom cooked...not true it was a short buffet...scrambled eggs,bacon,hot cakes,fruit,orange juice...maybe abit more,but no menu,no grapefruit juice, no bagels and cream cheese,that I recall...also,there was no price mentioned anywhere...we had a voucher which put a $20 limit on the two of us,which was apparently sufficient ,but I first got a bill for $12 plus each,which would not have worked,but the waitress said she forgot we had a voucher...all of this seems inconsistent withe the advertised rate..the room was fine,everything worked,the check in pleasant,etc.
December 1, 2013
Rated 2.0 out of 5.0 by CWynn Average to below average
I expected more from this hotel. I've visited a lot of the new Holiday Inns and they are great hotels. I expected this hotel to be similar. My room appeared to have been updated, but once I stepped into the restroom I was not sure that was the case. There was also the scent of smoke in the restroom only. Front desk staff was very friendly and accommodating. Restaurant and sports bar staff were okay.
November 10, 2013
Rated 1.0 out of 5.0 by Lulu55 Lack of Shuttle Service
I feel that I was deceived into booking at this hotel. I called the front desk on 11/01 to inqury about shuttle service. I made three calls, and placed on hold for two - and forgotten. On the third try I spoke to a young lady and asked about the shuttle - she stated that they had one, though she did not have the schedule. She advised that once I checked in on Saturday - it would be provided.
We checked in on Saturday only to be told that the hotel did not have a shuttle. I explained the conversation I had the previous night with the clerk and asked to be provided with the name of the young lady. Monica was at the front desk on saturday she would not provide the name but explained that she was the "boss" and would speak to the young lady.
I asked again - and she stated she needed to know the time frame - I shoed her my cell phone, which reflected the time and number - for all three calls.
Again - would not provide. Very disappointed with my stay and the lack of professionalism of the staff.
November 7, 2013
Rated 5.0 out of 5.0 by arietrix Great!
No complaints here, beds were very comfy and the room was super clean.
November 1, 2013
Rated 5.0 out of 5.0 by DavGarcia Closest Hotel to St. Edwards Professional Educational Center
This is my third stay at Holiday Inn Arboretum. It is very conveniently close to St. Edwards Professional Educational Center. The check-in and check-out process is always swift, and the rooms are clean and quiet.
October 30, 2013
Rated 2.0 out of 5.0 by BillsGirl Not worth the money~
Thinking this was an "up-scale" choice in the area, we booked. The price was a bit high, but in considering the amenities as well as the brand name, we felt comfortable. .... At first.
I own a cleaning company, so I notice the details. Tops of headboard beds were covered in dust, table tops were dusty, so much so that when I put a black shirt down, it ended up looking like a dust rag. The bed was more of a "bowl" then a bed & you could hear the coils creak every time you moved. There was a horrible smell in the hall ways, bad enough to run & hold our breath while passing through. Excited to hit the hot tub (which looks nothing like the picture) we were promptly met w/the overwhelming smell of chlorine. It burnt our eye's so bad we had to leave the area.
Breakfast is a joke! SAVE YOUR MONEY & go some place else!
$2.50 for coffee @ the table, served up w/a side of horrid attitude & cold eggs. Free coffee in the lobby! Over priced, under cleaned, needs updating, new beds & customer service in the dining room is beyond poor! We promptly decided @ breakfast Saturday morning that we would not be returning Sunday, even though we had paid for it. The front desk refunded the next morning breakfast. When we explained of our lack of service & disappointment of our accommodations, the front desk clerk simply smiled & said "okay, will there be anything else"? If your that dense in getting what is being displayed to you, then NO, there is nothing else you would be able to do! Needless to say, will not pay to stay here again!
October 23, 2013