Rated 4.5 out of 5 by 44
Rated 4.0 out of 5.0 by hotelroomhopper comfortable and quiet
Overall it was a good stay. A bit pricey for not having a hotel bar or restaurant or nothing really close by. but it was a comfy bed.
February 26, 2014
Rated 5.0 out of 5.0 Just like home and better
Very friendly staff receptionist flor was awesome And Very Helpful The Room Was Very Clean And Well deployed
Definitely the best stay ever
February 12, 2014
Rated 4.0 out of 5.0 by ktc4014 Great
Great Stay. No problems. Good location. Construction not a problem. Breakfast Same EVERY day.
January 27, 2014
Rated 5.0 out of 5.0 by Lingail Awesome place
This is one of the best places I have stayed , the rooms were very comfortable, I especially like have the mini kitchen. We ask to be woke up at 4:00 AM the staff was right on time. We also ask to have the shuttle take us to the airport at 5:00AM again could not have ask for a more professional driver right on time. Because we were leaving so early breakfast was not out so while we were checking out the girl putting out breakfast did get us a sweet roll to go with our fresh coffee. They made us fell like family.
January 23, 2014
Rated 1.0 out of 5.0 by TX Flyer Hotel Airport Shuttle
We stayed at the Airport Holiday Inn Express in Austin TX on Jan 2, 2013 because of an early flight the following morning. The lady at the desk was helpful and suggested we park at the hotel and use the hotel airport shuttle. The fee was $10. The airport was about 2 miles away and the ride would take about 10 minutes. We agreed to the park at the hotel and take the hotel shuttle. We enjoyed the happy hour that night and breakfast the next morning. The room was comfortable. The morning of Jan 3 the 7:30 shuttle departed at 7:40 and we arrived at the airport in plenty of time for our flight.
We returned to Austin on Jan 6, 2014 collected our luggage and called for the shuttle at 5:02 pm. We were told the shuttle would arrive in abut 10 minutes. After about 25 minutes we called again to ensure we were waiting in the correct place and had not missed our ride. We were told the shuttle was on the way and she would radio the driver and tell him we were waiting. After another 15 minutes we called again and were told the shuttle should be there soon. The shuttle arrived shortly after the third phone call. About 45 minutes after our first phone call we boarded the shuttle to find the strong odor of fast food and a super size drink in the driver’s cup holder. We said nothing to the driver about the delay and he said nothing to us to explain the delay. There was no significant traffic and the drive to the hotel took about 10 minutes. The driver drove like he was auditioning to drive at the race track.
I believed we waited while the driver got himself dinner.
We had to wait standing about 45 minutes for the shuttle. The outside temperature was 29 degrees and after getting to our car we had another two and a half hour drive in the cold to get home. This was a bad experience I would not want to repeat.
January 9, 2014
Rated 5.0 out of 5.0 by Pilgrimator Spacious, Clean, Quiet, Efficient
I've stayed at many HIE's and this stay ranks as one of the best. The breakfast was excellent and well-stocked. Would definitely stay here again.
January 1, 2014
Rated 2.0 out of 5.0 by Elaine40 Indifferent staff no attention to detail
Desk staff seemed very unconcerned about guest satisfaction. Even though I had requested a ground floor room in advance, upon check in at approximately five o'clock pm, I was told they had only one left and if I wasn't satisfied would have to go to another floor. Much later around midnight while bathing I noticed extremely unsatisfactory cleaning of toilet (dried diarrhea down outside of bowl) . When notified desk of this no offer was made to compensate me for this gross situation. Of course they did offer to clean the room.
The next day when room was attended only one trash can was emptied and sink counters were not wiped. I could not wait to leave
Additionally, when checking in had to mention I was an IHG reward club member. After doing so I was handed two loose water bottles and told to enjoy my stay.
December 31, 2013
Rated 5.0 out of 5.0 by jim0426 Beautiful stay Friendly staff
The staff was sooooo Friendly at this hotel and the lobby & room were kept very nice. I was only there for 1 night but will return. Had a nice stay
December 28, 2013