Rated 4.3 out of 5 by 67
Rated 5.0 out of 5.0 by Jess998709 We Shall Meet Again: Pleasure doing Business w/ You
The only negative thing I have to say about my stay was the check out process. There was some miscommunication, I never received the 12 o'clock page and they wanted to charge me 30$ for staying the extra hour. With that said I am a IHG rewards member and I've always been given the option to leave at 1pm and I thought it was nonsense that I didn't get the wake up call but at 1245 they wanted to charge me 30$. But other than that great stay. I asked for towels around 1030 and received them at my door around 1033pm. Definitely would stay here again.
July 9, 2014
Rated 1.0 out of 5.0 by Nyma Had to cancel the rest of our resevation
This particular hotel is in very bad shape. It's old and you can smell it. The rooms are musty and hallway carpets are very dirty. The sheets were so dusty that I got dust on my eyes when I pulled the blanket. Breakfast was never replenished and the restrooms in the lobby were very dirty in the morning so I can only imagine how they end up at the end of the day.
July 1, 2014
Rated 5.0 out of 5.0 by Texas 0078 Comfortable room and bed
Excellent all around. The room was clean upon arrival and the beds were comfortable. The room was spacious and included plenty of the necessities.
June 16, 2014
Rated 5.0 out of 5.0 by ConIsabel Delicious Breakfast & Airport Parking
The free breakfast is great and airport parking there at hotel for $5 per day is unbeatable. They even shuttle you back and forth. Covered parking would be something nice to consider there though.
June 16, 2014
Rated 5.0 out of 5.0 by bob1943 pleasant experience
Good hotel, altho a little pricey, but not in comparison to other Austin Hotels.
June 11, 2014
Rated 4.0 out of 5.0 by Lowell59 Great little secret in Austin
This Holiday Inn Express is a great little secret. It's location to access into downtown and the Tollway around East Austin make it the perfect location to stay in the area. The staff is great and the rooms are well appointed! More fruit at breakfast would make this hotel an "all 5 star" rating. We will be back. In fact, I was making a new reservation for the hotel when I thought to write this review.
June 9, 2014
Rated 5.0 out of 5.0 by skindiver HI express- Austin airport
Good place for the price and I loved their happy hour in the evening which includes snacks and free Shiner bock beer!
June 1, 2014
Rated 5.0 out of 5.0 by Day_Dallas Great airport area hotel
Wonderful hotel and staff in the Austin airport area. Located near Riverside Drive which allows fairly quick access to the downtown area. There are a few restaurants and a coffee shop within walking distance, which is a plus for the business traveler who wants to grab something close and get back to their room.
The hotel has a manager's reception that is an extra touch that most similar hotels do not offer.
May 11, 2014
Rated 4.0 out of 5.0 by Carolyn3 Great stay!
We have stayed at HIE from NYS to FLA to TX and back to NYS. This was the nicest HIE to date, and $$ value better than many HIE's on the east coast!
Very clean (lobby, halls, rooms, bathrooms), comfortable beds, nice linens, and the staff was very friendly, welcoming and helpful.
Our room was a suite, something we had not requested, but certainly did appreciate, with a microwave, sink & fridge, and a couch & chair. Gave us room to move around in as we stayed a couple of nights. Thank you!
Breakfast eggs, however do not taste like real eggs.
It seems that each HIE differs in recognizing (or not) IHG members. ??
April 22, 2014
Rated 5.0 out of 5.0 by UPS2013 Power user
The Holiday Inn Hotel just up the road needs to come here and take notes as to how to satify the customer. This place is great. Front desk people greet you everytime you come in the door. Priority Club members are acknowledged and Thanked for their continued visit. The perks are outstanding.
April 13, 2014
Rated 3.0 out of 5.0 by Cwilcox Poor hotel for the high price
This hotel was nice in the lobby but the room we stayed in was not that nice. For the suite price, this was not what other holiday inns I have stayed in call a suite. It reeked of old cigarette smoke, the bathroom was tiny, but the bed was nice. We arrived for breakfast at the start time and were greeted with little more than half the normal breakfast selection. The hot goods had not yet been prepared.
I was not impressed with this hotel. If the price had been much lower, this review would be better. I don't like paying high prices for a substandard holiday inn.
April 12, 2014
Rated 3.0 out of 5.0 by Gerald2 Poor response to problems and poor attitudes. Noisy adjacent roomsd
I was very disapointed in the internet service. It was acting up on the evening of my arrival and I called the front desk to ask if there was a problem but was told none reported and was asked basically if I knew how to use a computer. I suggested they may want reset it and was told they would. Still not working 90 minutes later I called again and was told they hadn't had time to check it or reset it. A very poor response! I gave up and went to a restuarant that had internet service.
The next next morning the internet was working properly. This porperty functioned better when it was an AmeriSuites
April 8, 2014
Rated 2.0 out of 5.0 by Aj54 Park, Stay, And Fly Beware!!!
To start the experience lets stop at the front desk....Lack of training about rates is very apparent when the front desk does not even tell the customer the park and fly "rate" only includes 7 days of parking for free. Let me say if you plan on staying more than 7 days away and parking your car in their lot, be prepared to give your whole itinerary.
The rooms are somewhat dated and if you plan on seeing in the shower, bring a flashlight. Very dim lighting in the bathroom. Beds are getting worn out and dirty carpeting in the room just don't cut it in a Holiday Inn brand.
This is not a one time stay, I had the same experience two separate times 30 days apart.
The stretch Nissan Leaf Limo ride to the airport was pretty neat though, but not worth the dirty feet and hassle of checking in the room and the 3rd degree to leave your vehicle.
March 25, 2014
Rated 5.0 out of 5.0 by Robert43dap Great location for business traveler.
Quiet in the corridor . Slept like a rock. It was very helpful that the breakfast area was setup well in advance of the official appointed time as my customer required my presence early each day.
Loved the Manager's Appreciation layout of snacks and drinks during the early evening. Perfect way to check on emails in the relaxing Great Room.
Had a little trouble with a printer in the Business Center but the person working the front desk was friendly, patient and cleared up my printer issue.
March 7, 2014
Rated 5.0 out of 5.0 by Teddybearlim close to everything
Selected this location because of its vicinity to a jobsite. Quiet and cozy location close to airport. Breakfast bar and happy hour are exceptional. Courteous staff. Would recommend.
March 7, 2014
Rated 4.0 out of 5.0 by hotelroomhopper comfortable and quiet
Overall it was a good stay. A bit pricey for not having a hotel bar or restaurant or nothing really close by. but it was a comfy bed.
February 26, 2014
Rated 5.0 out of 5.0 Just like home and better
Very friendly staff receptionist flor was awesome And Very Helpful The Room Was Very Clean And Well deployed
Definitely the best stay ever
February 12, 2014
Rated 4.0 out of 5.0 by ktc4014 Great
Great Stay. No problems. Good location. Construction not a problem. Breakfast Same EVERY day.
January 27, 2014
Rated 5.0 out of 5.0 by Lingail Awesome place
This is one of the best places I have stayed , the rooms were very comfortable, I especially like have the mini kitchen. We ask to be woke up at 4:00 AM the staff was right on time. We also ask to have the shuttle take us to the airport at 5:00AM again could not have ask for a more professional driver right on time. Because we were leaving so early breakfast was not out so while we were checking out the girl putting out breakfast did get us a sweet roll to go with our fresh coffee. They made us fell like family.
January 23, 2014
Rated 1.0 out of 5.0 by TX Flyer Hotel Airport Shuttle
We stayed at the Airport Holiday Inn Express in Austin TX on Jan 2, 2013 because of an early flight the following morning. The lady at the desk was helpful and suggested we park at the hotel and use the hotel airport shuttle. The fee was $10. The airport was about 2 miles away and the ride would take about 10 minutes. We agreed to the park at the hotel and take the hotel shuttle. We enjoyed the happy hour that night and breakfast the next morning. The room was comfortable. The morning of Jan 3 the 7:30 shuttle departed at 7:40 and we arrived at the airport in plenty of time for our flight.
We returned to Austin on Jan 6, 2014 collected our luggage and called for the shuttle at 5:02 pm. We were told the shuttle would arrive in abut 10 minutes. After about 25 minutes we called again to ensure we were waiting in the correct place and had not missed our ride. We were told the shuttle was on the way and she would radio the driver and tell him we were waiting. After another 15 minutes we called again and were told the shuttle should be there soon. The shuttle arrived shortly after the third phone call. About 45 minutes after our first phone call we boarded the shuttle to find the strong odor of fast food and a super size drink in the driver’s cup holder. We said nothing to the driver about the delay and he said nothing to us to explain the delay. There was no significant traffic and the drive to the hotel took about 10 minutes. The driver drove like he was auditioning to drive at the race track.
I believed we waited while the driver got himself dinner.
We had to wait standing about 45 minutes for the shuttle. The outside temperature was 29 degrees and after getting to our car we had another two and a half hour drive in the cold to get home. This was a bad experience I would not want to repeat.
January 9, 2014
Rated 5.0 out of 5.0 by Pilgrimator Spacious, Clean, Quiet, Efficient
I've stayed at many HIE's and this stay ranks as one of the best. The breakfast was excellent and well-stocked. Would definitely stay here again.
January 1, 2014
Rated 2.0 out of 5.0 by Elaine40 Indifferent staff no attention to detail
Desk staff seemed very unconcerned about guest satisfaction. Even though I had requested a ground floor room in advance, upon check in at approximately five o'clock pm, I was told they had only one left and if I wasn't satisfied would have to go to another floor. Much later around midnight while bathing I noticed extremely unsatisfactory cleaning of toilet (dried diarrhea down outside of bowl) . When notified desk of this no offer was made to compensate me for this gross situation. Of course they did offer to clean the room.
The next day when room was attended only one trash can was emptied and sink counters were not wiped. I could not wait to leave
Additionally, when checking in had to mention I was an IHG reward club member. After doing so I was handed two loose water bottles and told to enjoy my stay.
December 31, 2013
Rated 5.0 out of 5.0 by jim0426 Beautiful stay Friendly staff
The staff was sooooo Friendly at this hotel and the lobby & room were kept very nice. I was only there for 1 night but will return. Had a nice stay
December 28, 2013
Rated 5.0 out of 5.0 by KWW5 Great room
I found the room to be clean, comfortable, and quiet.
December 7, 2013
Rated 4.0 out of 5.0 by Anncy51 Internet Access
Difficult to get internet access & to keep it. Problem was in our room not on hotel computers.
December 5, 2013
Rated 4.0 out of 5.0 by PBob Tall people watch out...
So I don't know what it is with hotels designing bathrooms for hobbits, but at 5'10" I was banging my head into the shower head and if was any taller I would have had to worry about hitting my head on the ceiling when in the shower. Other than that it's minor quibbles that keep this from being a 5 star review - heater had 2 discernible settings, off and blast furnace (don't let the thermostat fool you), biscuits and gravy gone by 9:30 and not replenished at the breakfast bar, and apple "juice" was water someone had dipped an apple in once upon a time. All that said, I'd stay here again in a heartbeat if I needed to be in the area.
November 27, 2013
Rated 3.0 out of 5.0 by Red99 Expensive for quality
Sunday night rate was very high, do to the F1 race. I was there on business so I was just impacted.
We rented the confrence room. That was well done and worked good for us all.
The last night some one in house keeping turned on the radio alarm To go off loudly at 06:00 playing Latin music. I was already up, but if that had happened at 01:00 I would have been very upset. The Issues is after two other nights before that alarm had not go off so it was turned on my last night. I made a verbal complaint to the front desk.
November 23, 2013
Rated 5.0 out of 5.0 by JimMac64 Holiday Inn Express - Austin Airport
Great experience at this property though they are dealing with some serious road construction right in front of the property. Once the staff explained the "road: situation ..suggested alternate routes etc. no problems and not to mention a awesome staff. Highly recommend if you are flying in or out of Austin and need somewhere for a overnight stay that is close to the airport and downtown Austin.
November 13, 2013
Rated 5.0 out of 5.0 by nickleskin Comfortable and accommodating with last minute changes
Staff very pleasant and helpful in changing reservations when a family emergency came up. Thank you again.
October 22, 2013
Rated 5.0 out of 5.0 by LOLPCguy Close to airport - great, friendly staff!
Great place to stay, especially if you need quick access to the Austin airport - great, friendly, helpful staff - really makes a difference (even set some breakfast items out at 4:15 a.m. for early departures!). A little tough to access because of the divided highway, but worth the minor annoyance.
October 22, 2013