Rated 4.2 out of 5 by 163
Rated 1.0 out of 5.0 by BarbieInConnecticut Terrible Sleeping
As a Rewards Member, I specifically chose this property due to it's proximity to the Austin Airport. There is another Holiday Inn a few miles down the road - brand new, a few dollars more. Trying to save, I booked this property. MISTAKE!
I understand properties undertake construction projects and overlooked the mess when I walked in. The evening staff the night of 8/15 staff was pleasant and pointed out the 8PM-midnight all-you-could-eat pancakes but honestly, I was exhausted and just wanted to go to sleep upon arrival. Thank you for your kindness!
My room, upon entry, was nice: a mini "suite" of sorts. It was hot when I entered - I would have thought in TX someone would have turned on the A/C for an arriving guest? So...I turned it on.
To my horror, the A/C was so loud I couldn't hear myself. It shook. It rattled. At that point, it was 9PM and I went to sleep. I was already unpacked and didn't call the front desk. SHAME ON ME. It went on and off all night long. I didn't sleep one second. Around 4AM, the A/C went completely off altogether. I dropped it down to 57 and finally, it kicked back in. It was so loud I couldn't hear myself think. Although @ 57, it was sweltering.
Upon checkout, there was a sign at the desk saying "sorry, we have stepped away. Please go around the corner, find the black courtesy phone and call. Someone will be right with you." I make my way around the black curtains of plastic and looked for the black courtesy phone. Nothing. I asked the throngs of construction workers who oggled me. No one had a clue. Good thing I speak Spanish and asked the kind maintenance gal where to find the front desk clerk (out smoking) who I told of my horrific night in Room 202. She said to call the owner. I will be contacting them and hope they read this review.
As a customer service manager and corporate trainer who focuses specifically on customer retention I'm ready to apply at IHG/Holiday Inn and start in Austin at this property, However, I'm miffed at myself for not picking up the phone and calling. At 4AM, however, I didn't feel like shuffling rooms. I have a feeling that Room 202 may not have been the only one having problems.
I'm exhausted and need a vacation from my vacation.
August 17, 2015
Rated 5.0 out of 5.0 by Robert43dap Great location for business trip
This property is undergoing renovations but I can tell that the finished design changes will only improve what I have come to expect from this H I Express. Will be very eye appealing.
August 17, 2015
Rated 1.0 out of 5.0 by anflorez Dont Stay Here Avoid at all COST!!!!
I was very disappointed with my visit to this Hotel, it was not what I usually expect for a Holiday Inn Express. I have traveled to many Holiday In Express and never have had a bad experience until now for the price at this hotel I would have expected a lot more.
What a low down place this was. We have stayed at many nicer HI expresses than this place. And for the price my god you would have thought we was staying at a place fit for a king.
No hot tub. Pool was not clean. And double beds. Not even queen size beds. Floating floor, no carpet on the floors.
So Sorry for the negative review but it is what it is!
August 12, 2015