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Rated 4.1 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Nice Place The hotel facility was very clean and the staff were kind. What else is there to know. I would stay here again no problem. September 8, 2014
Rated 2.0 out of 5.0 by Helplfulness and friendliness were lacking The property is absolutely beautiful and well kept, both inside and out. It is just too bad this is not reflected in the friendliness and helpfulness of the staff. The evening clerk was absolutely clueless about what really her job was, and told me I could use the business office when I told her I had issues connecting to the internet...seriously!? Then to top it off the next morning, as I walked to the desk to check out, I was completely ignored by the desk clerk. She was alone so I could not be taken care of by another clerk. I found out 10 minutes later that she was the night clerk approaching the end of her shift...I guess taking care of me was just too much trouble, because what if she would have had to work 1 minute over. When I asked the breakfast lady for fresh coffee, since the coffee was lukewarm, I got an attitude instead, I walked out in disgust. NO, I cannot in good conscious recommend this property to anyone, but I would recommend some serious retraining of the staff. September 8, 2014
Rated 5.0 out of 5.0 by The Place To Stay Excellent customer service ! The staff at this property always make you feel at home. Would recommend staying at this location year round. September 2, 2014
Rated 5.0 out of 5.0 by Nice stay Only stayed one night on business. Comfortable and clean. Only two negatives: road noise from I-35 and the bathroom had faint smell of cigarette smoke in this non-smoking room. August 22, 2014
Rated 5.0 out of 5.0 by Nice stay We spent 5 nights at the hotel and enjoyed our stay very much. The staff was courteous and professional and did a great job. Breakfast was good and plenty of seating in dining room. Great location for the north Austin area, easy access to IH-35. We will stay here again. August 21, 2014
Rated 4.0 out of 5.0 by Quick Trip The front desk staff was very friendly and helpful. Upon arriving to our room I was pleasantly surprise how the room was set up. I didn't have a restful night due to the room on the high way side. Next time I will request the other side of the hotel. Even though the pillow cases stated firm/ medium/ soft all the pillows were soft. I will recommend Holiday Inn Express to my friends and family. August 20, 2014
Rated 5.0 out of 5.0 by nice and quite and clean. Perfect for families. This seems to be an older property that has been renovated, living area is separate from sleeping area and you can shut door in between rooms so if you have someone that likes to stay up later than you it is perfect. Great for families. Nice and quite and clean. They also except pets for those that like to travel with their furry family. Really nice place highly recommend. August 20, 2014
Rated 5.0 out of 5.0 Fine The hotel was typical of HIE. Clean and seemed well maintained. No issues experienced. August 19, 2014
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