Rated 3.8 out of 5 by 28
Rated 2.0 out of 5.0 by KBrown19 Nothing like I was guaranteed
For Starters my room was not the type of room I was guaranteed even though I called a month in advance to confirm and verify the type of room I wanted. Also it sounded like the floor was going to fall in whenever someone would take a step in our room or the room next door. I am truly disappointed in the way the room was setup and how the front desk did nothing to remedy the situation besides saying "it is suppose to have a door between the bedrrom and living area", as if I wasn't aware of what the room was suppose to be like. I would not have stayed at this particular hotel if I weren't using points for those nights. This place will receive no recommendations from me.
November 13, 2013
Rated 2.0 out of 5.0 by ReginaO Non smoking room
I reserved two non smoking rooms and the rooms had a smoke smell that fabreez could not mask. Beds and bathroom were not as nice as other holiday inn expresses I have stayed in.
October 25, 2013
Rated 5.0 out of 5.0 by rypien56 Quick Stay
I was in Austin for a long business meeting. Holiday Inn was two exits away and available.
Service and room were excellent. I recommend going back when I am in the Austin area.
October 23, 2013
Rated 3.0 out of 5.0 by Austin78660 I don't know what happened
I have stayed at this location before. It is why I return. I was not greeted properly, there were problems with my reservation, there were problems with payment and then I got put in a room that had less furniture than usual. The customer service was not as good as usual. And lastly, the hold placed on my credit card was there for 5 days and that has never happened.
October 18, 2013
Rated 5.0 out of 5.0 by Team2 Great Staff
The staff at this hotel was very professional and helpful. My wife and i spent four nights at this hotel and the staff help make the stay as confortable as home. However, we have stays at this hotel many times before which is one of the key reasons we continue to use this hotel.
October 12, 2013
Rated 3.0 out of 5.0 by Oneina1000 Map is wrong
The stay was as expected for a Holiday Inn Express, however, it took me some time to locate the hotel. I told the manager on duty of the issue and she said they had this problem in the past and had contacted google maps. They could not give an upgrade for the trouble because the hotel was booked full.
The map given by their website is incorrect. The hotel is on the west side of I-35 not the east side as shown. We saw the hotel when we went down I-35 but since there are several hotels in the area, figured the directions were correct and there was another one close by. The correct directions are to take exit 247 and go south of the feeder street. The hotel in on the right.
October 8, 2013
Rated 2.0 out of 5.0 by 1mrshicks Not the Holiday Inn Express Im accustomed to
When I travel my choice of hotel is always Holiday Inn express and I have been to Holiday Inns' from California to Rhode Island and really enjoyed the comfort of the hotels. Normally when I am in the Austin area, I stay at the Holiday Inn Express in the city however due to the UT game no rooms were available close by so I had to stay in Pflugerville. The recent stay at the Pflugerville Holiday Inn Express was a total disappointment. The outside of the hotel was updated to appear to be nice and inviting but when you enter the inside the hotel is severely outdated. The lobby area was okay but our room was not comfortable. I found the room spacious with a living area included but the furniture did not appear inviting enough to seat on it. The bathroom sink is outside of the restroom and is essentially in the room. The restroom had a damp feeling and the way the water ran, it was like a train chugging..chu..chu..chu..chu. Even the air condition unit was outdated and sat in the room much like you see at a Motel 6, not that there is anything wrong with it but IT IS JUST NOT THE HOLIDAY INN EXPRESS I AM ACCUSTOMED TO! Because this visit was a romantic getaway I focused on my spouse and forgot where I was, that is how I survived for the next 2 days. If I had to stay more than 3 days like I often do when I travel, I would have left that particular location and went and found another one!
September 20, 2013
Rated 3.0 out of 5.0 by Leaf2 Needs work
Couch was missing in suite. Took tennis shoes and white socks off and walked to shower. My feet left dirt spots in bottom of tub. Not acceptable any way you look at it.
September 5, 2013