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Rated 4.1 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by Good Value The staff and service were excellent, the breakfast was great. September 23, 2014
Rated 5.0 out of 5.0 by Spacious room and special breakfast Spacious comfortable and well maintained room and facility, i will stay in this hotel again and again. September 19, 2014
Rated 5.0 out of 5.0 by Nice Place The hotel facility was very clean and the staff were kind. What else is there to know. I would stay here again no problem. September 8, 2014
Rated 2.0 out of 5.0 by Helplfulness and friendliness were lacking The property is absolutely beautiful and well kept, both inside and out. It is just too bad this is not reflected in the friendliness and helpfulness of the staff. The evening clerk was absolutely clueless about what really her job was, and told me I could use the business office when I told her I had issues connecting to the internet...seriously!? Then to top it off the next morning, as I walked to the desk to check out, I was completely ignored by the desk clerk. She was alone so I could not be taken care of by another clerk. I found out 10 minutes later that she was the night clerk approaching the end of her shift...I guess taking care of me was just too much trouble, because what if she would have had to work 1 minute over. When I asked the breakfast lady for fresh coffee, since the coffee was lukewarm, I got an attitude instead, I walked out in disgust. NO, I cannot in good conscious recommend this property to anyone, but I would recommend some serious retraining of the staff. September 8, 2014
Rated 5.0 out of 5.0 by The Place To Stay Excellent customer service ! The staff at this property always make you feel at home. Would recommend staying at this location year round. September 2, 2014
Rated 5.0 out of 5.0 by Nice stay Only stayed one night on business. Comfortable and clean. Only two negatives: road noise from I-35 and the bathroom had faint smell of cigarette smoke in this non-smoking room. August 22, 2014
Rated 5.0 out of 5.0 by Nice stay We spent 5 nights at the hotel and enjoyed our stay very much. The staff was courteous and professional and did a great job. Breakfast was good and plenty of seating in dining room. Great location for the north Austin area, easy access to IH-35. We will stay here again. August 21, 2014
Rated 4.0 out of 5.0 by Quick Trip The front desk staff was very friendly and helpful. Upon arriving to our room I was pleasantly surprise how the room was set up. I didn't have a restful night due to the room on the high way side. Next time I will request the other side of the hotel. Even though the pillow cases stated firm/ medium/ soft all the pillows were soft. I will recommend Holiday Inn Express to my friends and family. August 20, 2014
Rated 5.0 out of 5.0 by nice and quite and clean. Perfect for families. This seems to be an older property that has been renovated, living area is separate from sleeping area and you can shut door in between rooms so if you have someone that likes to stay up later than you it is perfect. Great for families. Nice and quite and clean. They also except pets for those that like to travel with their furry family. Really nice place highly recommend. August 20, 2014
Rated 5.0 out of 5.0 Fine The hotel was typical of HIE. Clean and seemed well maintained. No issues experienced. August 19, 2014
Rated 3.0 out of 5.0 by Upgrade Needed Great staff and good service but this hotel is too OLD. I was expecting more for what I paid. August 18, 2014
Rated 3.0 out of 5.0 by Convenient access to some areas of north Austin Right off the interstate, this is a convenient place to stay if you're doing business at HP or other businesses in the area. The automatic pancake maker is a pleasant breakfast surprise. However, if you have any plans for a workout, this is NOT the place for you. It's a very small space, with an ancient universal weight stack. August 18, 2014
Rated 4.0 out of 5.0 by Room Comfortable Nice and clean rooms. Slight problem with ac unit and there wasn't a book of information like there usually is with hotel rooms. It would've been nice to know the attractions, restaurants, etc in the area as well as the hotel hours for the pool, breakfast, gym, etc. Bathroom wasn't very accessible, tight and confined, but clean. Only one roll of paper towel on rack and it was half used. The size of the room, cleanliness, availability of eating and cleaning utensils (dish soap provided) was very nice however and the room got dark and quiet for a great night rest. Staff is OK. Some employees not very hospitable and short tempered. Cleaning staff very nice though. August 14, 2014
Rated 5.0 out of 5.0 by Excellent service I stay at the Holiday Express because I went to a funeral in that town Pflugerville, Tx. Set back in a comfortable setting off the road, the hotel was top notch. The staff - everywhere - was exceptionally friendly and helpful. Even with many people waiting for assistance at the front counter, Everything was perfect I really didn't need the staff for anything. I felt like I was at home. August 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel The room was nice, and the hotel was clean. It was easy to find right off the highway. Close to shopping and restaurants. Hotel staff was friendly. August 12, 2014
Rated 5.0 out of 5.0 by Great Staff The staff in this hotel will remember your name, and greet you every time you come through the lobby. Can not say that for many places. August 12, 2014
Rated 4.0 out of 5.0 by Nice location. I liked that the hotel was right off I-35 and there was a gas station nearby. August 11, 2014
Rated 4.0 out of 5.0 by Great Service Friendly Service. Hotel is remodeling construction hours did not disturb my stay. August 4, 2014
Rated 2.0 out of 5.0 by Room was great horrible customer service The room was nice but the level of customer service needs work. Customer service is not simply pushing buttons and taking money to get the guest out of your face. It is making sure every need is met to the best of your ability and if not let the guest know you tried and that wasn't the case during my stay. July 30, 2014
Rated 5.0 out of 5.0 by good service all went well, staff was superb, had no problems and we enjoyed the whole stay.. July 29, 2014
Rated 4.0 out of 5.0 by suite I was glad to have a suite, very comfortable. E location was good too.The location wase July 25, 2014
Rated 5.0 out of 5.0 by Great place to get together! This hotel was a great place for our family to stay for a family reunion. Other than not having a snack shop (they had vending machines) to charge the kids' snack to everything else was nice. The staff was very friendly and tolerant of our group gathering in the dining and lobby areas at all times of day and night. Will definitely visit this hotel again when we are in the area. July 23, 2014
Rated 5.0 out of 5.0 by Nice hotel Comfortable, clean and quiet. Just what you want when having to stay away from home! July 22, 2014
Rated 3.0 out of 5.0 by In need of remodling I have been a priority member for a number of years and have experienced a decline in services and quality of amenities in my recent stays in Holiday Inn Express. While a welcomed package during registration does not seem like much, the gesture means much to a weary traveler. Now it seems that members much reach a certain level in membership before that bag of chips and bottle of water can be counted on. My recent stay at Holiday Inn Express in Pflugerville was a fair experience. The suite we were given was, in my opinion, substandard. Furniture was old, scratched and showed signs of much wear. Windows are old and not well insulated enough to keep traffic noise from adjacent interstate from filtering into our room. The breakfast buffet was sparsely stocked and did not include any fresh fruit. This facility is in need of a complete makeover. July 16, 2014
Rated 2.0 out of 5.0 by Rooms were worn and they showed The rooms looked like they had not been updated in years. Their were poorly patched holes in the walls and showers. The walls looked like someone had walked all over them. The wash cloth that they gave us still had makeup on it from the last person. One of the pillow cases was half yellow and half white. The toilet took exactly two minuets to stop making a flushing noise after ever flush. Disappointed in the hotel not used to Holiday Inn looking so run down. Ms. Turner July 16, 2014
Rated 3.0 out of 5.0 by sleepless in Pflugerville Room layout was great, but the carpet was badly stained and the mattress had seen its better days. Restaurants are conveniently located. Breakfast was typical of most continental type breakfast. July 16, 2014
Rated 3.0 out of 5.0 by Hospitable Staff The rooms were comfortable but in need of lots of updates. I did not like that the bathroom did not include a sink. You have to leave the bathroom/tub area and walk out to wash your hands (yuck). But overall our stay was great...a bit pricey for the quality of the hotel but a comfortable stay. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very nice people and the rooms were very clean. I would recommend anyone to stay here. the hotel is also located in a safe area June 30, 2014
Rated 5.0 out of 5.0 by Incredible Service and great rooms I have stayed at this hotel for about 4 weeks now and every day, without fail, the entire staff is friendly, courteous, and professional. The rooms are big and beautiful and very, very,clean- as is the entire hotel. June 29, 2014
Rated 5.0 out of 5.0 by Prefect Pflugerville/ North Austin location The location of the hotel is perfect for anything in the North Austin area. The hotel is very clean but, a little beaten up in the room. I am disabled and stayed in an ADA room and the hand rails are a little loose and there were several non-painted patches on the wall where older repairs had been made. The room was very clean and smelled quite nice. There must have been young kids above us because we could hear them running and jumping to the bed, which caused our dog to bark a little. Overall, still was a great place to stay and staff are very friendly. Locations is great for surrounding restaurants. June 25, 2014
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