Rated 4.1 out of 5 by 76
Rated 5.0 out of 5.0 by Jackie93 Excellent service
I stay at the Holiday Express because I went to a funeral in that town Pflugerville, Tx. Set back in a comfortable setting off the road, the hotel was top notch. The staff - everywhere - was exceptionally friendly and helpful. Even with many people waiting for assistance at the front counter, Everything was perfect I really didn't need the staff for anything. I felt like I was at home.
August 14, 2014
Rated 5.0 out of 5.0 by James tournaments Nice Hotel
The room was nice, and the hotel was clean. It was easy to find right off the highway. Close to shopping and restaurants. Hotel staff was friendly.
August 12, 2014
Rated 5.0 out of 5.0 by Ralph2 Great Staff
The staff in this hotel will remember your name, and greet you every time you come through the lobby.
Can not say that for many places.
August 12, 2014
Rated 4.0 out of 5.0 by Jade's Grandma Nice location.
I liked that the hotel was right off I-35 and there was a gas station nearby.
August 11, 2014
Rated 4.0 out of 5.0 by Pretzl Great Service
Friendly Service. Hotel is remodeling construction hours did not disturb my stay.
August 4, 2014
Rated 2.0 out of 5.0 by brittbratt87 Room was great horrible customer service
The room was nice but the level of customer service needs work. Customer service is not simply pushing buttons and taking money to get the guest out of your face. It is making sure every need is met to the best of your ability and if not let the guest know you tried and that wasn't the case during my stay.
July 30, 2014
Rated 5.0 out of 5.0 by abelin good service
all went well, staff was superb, had no problems and we enjoyed the whole stay..
July 29, 2014
Rated 4.0 out of 5.0 by lila13 suite
I was glad to have a suite, very comfortable. E location was good too.The location wase
July 25, 2014
Rated 5.0 out of 5.0 by AJ's Mom Great place to get together!
This hotel was a great place for our family to stay for a family reunion. Other than not having a snack shop (they had vending machines) to charge the kids' snack to everything else was nice.
The staff was very friendly and tolerant of our group gathering in the dining and lobby areas at all times of day and night.
Will definitely visit this hotel again when we are in the area.
July 23, 2014
Rated 5.0 out of 5.0 by Lou2153 Nice hotel
Comfortable, clean and quiet. Just what you want when having to stay away from home!
July 22, 2014
Rated 3.0 out of 5.0 by Kique123 In need of remodling
I have been a priority member for a number of years and have experienced a decline in services and quality of amenities in my recent stays in Holiday Inn Express.
While a welcomed package during registration does not seem like much, the gesture means much to a weary traveler. Now it seems that members much reach a certain level in membership before that bag of chips and bottle of water can be counted on.
My recent stay at Holiday Inn Express in Pflugerville was a fair experience. The suite we were given was, in my opinion, substandard. Furniture was old, scratched and showed signs of much wear. Windows are old and not well insulated enough to keep traffic noise from adjacent interstate from filtering into our room.
The breakfast buffet was sparsely stocked and did not include any fresh fruit.
This facility is in need of a complete makeover.
July 16, 2014
Rated 2.0 out of 5.0 by Ms. Turner Rooms were worn and they showed
The rooms looked like they had not been updated in years. Their were poorly patched holes in the walls and showers. The walls looked like someone had walked all over them. The wash cloth that they gave us still had makeup on it from the last person. One of the pillow cases was half yellow and half white. The toilet took exactly two minuets to stop making a flushing noise after ever flush.
Disappointed in the hotel not used to Holiday Inn looking so run down.
July 16, 2014
Rated 3.0 out of 5.0 by donuthin sleepless in Pflugerville
Room layout was great, but the carpet was badly stained and the mattress had seen its better days. Restaurants are conveniently located. Breakfast was typical of most continental type breakfast.
July 16, 2014
Rated 3.0 out of 5.0 by 0liver Hospitable Staff
The rooms were comfortable but in need of lots of updates. I did not like that the bathroom did not include a sink. You have to leave the bathroom/tub area and walk out to wash your hands (yuck). But overall our stay was great...a bit pricey for the quality of the hotel but a comfortable stay.
June 30, 2014
Rated 5.0 out of 5.0 by TRJ18 Comfortable bed and great service
Very nice people and the rooms were very clean. I would recommend anyone to stay here. the hotel is also located in a safe area
June 30, 2014
Rated 5.0 out of 5.0 by Gloria1013 Incredible Service and great rooms
I have stayed at this hotel for about 4 weeks now and every day, without fail, the entire staff is friendly, courteous, and professional. The rooms are big and beautiful and very, very,clean- as is the entire hotel.
June 29, 2014
Rated 5.0 out of 5.0 by txsoonerfan Prefect Pflugerville/ North Austin location
The location of the hotel is perfect for anything in the North Austin area. The hotel is very clean but, a little beaten up in the room. I am disabled and stayed in an ADA room and the hand rails are a little loose and there were several non-painted patches on the wall where older repairs had been made. The room was very clean and smelled quite nice. There must have been young kids above us because we could hear them running and jumping to the bed, which caused our dog to bark a little. Overall, still was a great place to stay and staff are very friendly. Locations is great for surrounding restaurants.
June 25, 2014
Rated 5.0 out of 5.0 by Rebhekav Miembro
Lo unico que no me agrado es que no me reconocieran como miembro, y no se me ofreciera el poder salir mas tarde y la ultima vez que estube hospedada en un Holiday Inn, se me dio una bolsa con agua y otras cositas reconociendo la membresia que uno tiene, en fin creo que las cosas cambian y ya no importa que sea uno miembro.
June 25, 2014
Rated 4.0 out of 5.0 by phale Great location and comfortable
Other than check-in, service was good. Room was clean and A/C worked great!
June 20, 2014
Rated 5.0 out of 5.0 by MEL6 Wonderful
I had a great experience at this Holiday Inn Express.
The Breakfast is fantastic and the staff is so freiendly and accomodating.
June 19, 2014
Rated 1.0 out of 5.0 by MQ TX Stay Away
The room was filthy, the towels smelled musty and the sofa bed liner was torn and could not be used as a pull out bed. We slept on the floor.
June 17, 2014
Rated 5.0 out of 5.0 by lpilcher57 Excellent Property
This is an excellent property. I came for my class reunion and had a bit of spare time. I had been working long hours and found the bed so comfortable and the room so quiet that I ended up sleeping about 12 hours.
I was not greeted as a Rewards Club member at check-in, but in the hotel's defense, I had not given them my number when I made the reservation. I did have it added later and received a late check out when I requested it...no questions asked.
June 15, 2014
Rated 2.0 out of 5.0 by cljtx Nice looking property-good location
Disappointed in the appearance of room for the price you pay, they could use some TLC
June 13, 2014
Rated 2.0 out of 5.0 by CM_3m Guest room floors need better cleaning.
Walking on the guest room carpets left a black residue on our feet. The property probably needs to do a better job of cleaning its' guest rooms.
June 10, 2014
Rated 5.0 out of 5.0 by mhale83 Cheerleading sponsor
We enjoyed our stay. The rooms were large and very clean. The bed could have been a little softer, but I did sleep ok.
June 9, 2014
Rated 5.0 out of 5.0 by Ken S 1967 Great Hotel - Great Service and Staff!
This is a great hotel with large spacious rooms. Similar to other Holiday Inn Express hotels that I've stayed, this property had all the amenities. But what really blew me away was the friendly, attentive staff. Even the housekeepers would stop and say hello to me!
June 4, 2014
Rated 5.0 out of 5.0 by a.cher12 great breakfast!
GREAT CUSTOMER SERVICE!!!! James and other staff were great! They take great care of all customers! The hotel rooms are very comfortable..the best thing is it is very spacious rooms! The breakfast was great! All kinds of varieties!!! The price is reasonable! This is the first time I'm staying in Holiday Inn..and this is much better than than better known hotels like the OMNI!
May 30, 2014
Rated 5.0 out of 5.0 by Brent11 Great Service
Great property, close to some wonderful restaurants and movie theaters. Stephanie always see's that our needs are met. Much appreciated!
May 15, 2014
Rated 5.0 out of 5.0 by Brent11 Great Property
We have stayed at this property 7 times already this year.
Excellent location for business and pleasure. Donna and her staff always make you feel at home!
April 22, 2014
Rated 5.0 out of 5.0 by GHChik Nice stay
We had a huge room with comfortable bed. Everything was great except the heating/cooling was old school unit that is loud and clunks on and off. Leaving the fan on all night helped drown out that noise as well as the hall noise. Would prefer wall thermostat with fan that says on and is much quieter. None of that would deter us from staying here again, though! Nice property with helpful staff.
April 14, 2014