Rated 3.8 out of 5 by 30
Rated 2.0 out of 5.0 by 1mrshicks Not the Holiday Inn Express Im accustomed to
When I travel my choice of hotel is always Holiday Inn express and I have been to Holiday Inns' from California to Rhode Island and really enjoyed the comfort of the hotels. Normally when I am in the Austin area, I stay at the Holiday Inn Express in the city however due to the UT game no rooms were available close by so I had to stay in Pflugerville. The recent stay at the Pflugerville Holiday Inn Express was a total disappointment. The outside of the hotel was updated to appear to be nice and inviting but when you enter the inside the hotel is severely outdated. The lobby area was okay but our room was not comfortable. I found the room spacious with a living area included but the furniture did not appear inviting enough to seat on it. The bathroom sink is outside of the restroom and is essentially in the room. The restroom had a damp feeling and the way the water ran, it was like a train chugging..chu..chu..chu..chu. Even the air condition unit was outdated and sat in the room much like you see at a Motel 6, not that there is anything wrong with it but IT IS JUST NOT THE HOLIDAY INN EXPRESS I AM ACCUSTOMED TO! Because this visit was a romantic getaway I focused on my spouse and forgot where I was, that is how I survived for the next 2 days. If I had to stay more than 3 days like I often do when I travel, I would have left that particular location and went and found another one!
September 20, 2013
Rated 3.0 out of 5.0 by Leaf2 Needs work
Couch was missing in suite. Took tennis shoes and white socks off and walked to shower. My feet left dirt spots in bottom of tub. Not acceptable any way you look at it.
September 5, 2013
Rated 3.0 out of 5.0 by CoachBP Not a pet fan in hotels
honestly I was surprised to find pets were allowed in the rooms. Upon arriving the hotel had a over powering smell of potpourrie or some air freshner similar to that of a vet office or clinic. It seemed like it was used to mask the pet orders. It wasn't a bad smell, but you definitely knew it was used quite often.
Our room was spacious, but again that smell of masking pets. In the short time in the lobby, I noticed 3 dogs. I'm a pet lover, but my wife suffers from pet allergies so we didn't stay inside as much as we would have liked. After a rough night, we exited very early. We did have a plumbing issue, which the staff was very interested in fixing.
I recommend this hotel for people that travel with pets, but others beware. Location was great for our needs and will probably stay here again without my allergy sufferers.
September 4, 2013
Rated 4.0 out of 5.0 by Hooper58 Comfortable, but a little outdated.
The stay was just like any other Holiday Inn stay. Comfortable bedding, same choices for breakfast, and excellent customer service. The one disappointment was the outdated and stained carpet in the room. Overall a very good place to say.
August 28, 2013
Rated 5.0 out of 5.0 by bishopsa Lots of space to relax
We very much enjoyed staying at this property....2 adults & 2 kids in a double queen suite. The beds were very comfortable and i like being able to close the door between the sitting room and bedroom. Will stay again!
August 28, 2013
Rated 5.0 out of 5.0 by SWPirate Great Hotel
Always our choice when heading to Georgetown. Friendly Staff, Great Breakfast and comfortable room. Thank You!
August 28, 2013
Rated 5.0 out of 5.0 by fixit58 Excellent Service
The Staff is very pleasant, very helpful with Directions since I'm not from Austin. Advised me of places close to eat. Will 100% percent stay here again. Will return every six months on work related events.
August 23, 2013
Rated 4.0 out of 5.0 by Dwoodlee room
I love the room I stayed in. I plan on staying there everytime I do business in the Austin area.
August 21, 2013
Rated 2.0 out of 5.0 by Te01 unorganized rude housekeeping and kitchen staff
Rude all way around from maintenance making us fix our own toilet
August 9, 2013
Rated 4.0 out of 5.0 by Janzy Odd placement but good overall
Essentially all was good. Wish that there were more gluten free options for the breakfast. Also, odd that we were put right next to the elevator and in a handicapped room when asked for a room at the end of the hall. Appears this happened because we used our AARP discount but neither of us were limited in any way. The room was big, apparently to accommodate a wheelchair. The same room size and configuration in another HIE had a second TV in front of the loveseat but ours had a blank wall. However the staff, quietness, etc were fine.
July 10, 2013
Rated 5.0 out of 5.0 by skinsfan67 Awesome
Staff is incredibly accommodating. Room was very clean and location was perfect.
July 9, 2013
Rated 4.0 out of 5.0 by santolovesu Good facility
Any excellent place to relax while on Business and Pleasure. The staff are courteous and pleasant.
June 25, 2013
Rated 4.0 out of 5.0 by Jerry77 Great Stay - ONly one complaint !
This Holiday Inn was a great place to stay. Wish they had adult commodes in the rest room in the room. Holiday Inn is using commodes for children al As it is, you take a nice bath, sit on the commode and get another uninvited bath !
June 9, 2013
Rated 5.0 out of 5.0 by Powerrunner Staff is great
Relaxing nice place to stay, staff serving with a smile is a warm welcome.
June 7, 2013
Rated 5.0 out of 5.0 by ronkitty It's on our "great place to stay" list
This Holiday Inn Express is one of the best HIEs we've stayed at. The room was very nice and spacious and comfortable. The bed was excellent, and there were no obnoxious noises ever heard.
El at the front desk and staff member Levi were always friendly and helpful when needed.
We did not appreciate the fact that most housekeeping personnel did not speak or understand or at least did not express any interest in communicating in English.
We would definitely return to this Holiday Inn Express.
May 18, 2013
Rated 1.0 out of 5.0 by techsan Bad place to stay if you are looking for AC!
The room was a bit dated and the lighting was dim. The biggest issue was the AC unit. Would not cool the room down until you set the temp all the way down to 60 and kept the fan going! Difficult to sleep with a constant fan buzzing all night long.
There are other hotels nearby that we will use next time.
May 3, 2013
Rated 5.0 out of 5.0 by JARHEAD2 THANK HEAVEN
FIRST TIME TO STAY IN HOLIDAY INN EXPRESS WAS ABOUT 2.5 YEARS AGO AND FOUND THEM TO BE VERY ACCOMMODATING, FRIENDLY, CLEAN AND REASONABLY PRICED. WE HAVE BEEN USING THEM EVER SINCE. THE RESERVATION WAS MADE THE NIGHT BEFORE AND WAS NOT A PLEASURE TRIP. IT WAS A 240 MILE TRIP (ONE WAY) FOR A FUNERAL, WHICH CAN BE VERY TAXING ON TWO SENIOR CITIZENS. THE RESERVATION WAS TAKEN BY A YOUNG LADY NAMED STEPHANIE WHO WAS VERY ATTENTIVE TO MY HEARING PROBLEM AND DID NOT GET UPSET AT HAVING TO REPEAT THINGS FOR ME. WE WANTED TO GIVE HIGH REGARDS AND KUDOS TO STEPHANIE.
April 17, 2013
Rated 5.0 out of 5.0 by annh04 great service
i loved the rooms they were clean and the beds were comfortable and the staff was real friendly and nice also very helpful as well
March 1, 2013
Rated 5.0 out of 5.0 by Fred10458 clean and polite staff
I would recommend this hotel. The room was large and they change the room for a double bed when requested. Nice place.
January 9, 2013
Rated 5.0 out of 5.0 by PlanoTom1 Always a good place to stay.
I travel weekly for business and stay all over the country. Whenever I am in the Austin area, I stay at the Austin - North (Pflugerville) Holiday Inn Express. The hotel is conveniently located near the North Austin / Round Rock business centers on I-35, and also close to several good restaraunts. The staff is always helpful and make me feel as if I am at home.
I highly recommend this hotel to anyone traveling to or through the austin Area.
December 4, 2012
Rated 4.0 out of 5.0 by FrequentFootballGuest Enjoyed our Stay but a Few Room Issues
We stayed for the Texas football game and while the room is quite clean and the beds comfortable the room was a little worn. The sitting area had no couch in it -- only the chair. The only other place to sit was the desk chair. The hook on the back of the bathroom door was loose. Also all the bath room door frames at the hotel could use repainting. I do love the new TVs in the rooms though.
November 16, 2012
Rated 2.0 out of 5.0 by Jones24 Disappointed
Internet very slow. Room not very clean upon arrival. Dirty towel and coffee cup with lipstick left in room. Carpet was dirty and room had little black bugs. This use to be the site we planned all meeting and now it has really gone down.
November 13, 2012