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Rated 4.7 out of 5 by 141 reviewers.
Rated 3.0 out of 5.0 by Comfortable room/poorly managed front desk Amt. charged for our 2 rooms was more than e-mail confirmation. Expected to quickly and easily resolve this at front desk. Not so. Young woman on desk was working alone and said she did not have authority or know how to make adjustment and there was no one on site who could do so. Asked her to call her mgr. at home and was told that she had tried that and mgr. would not answer. We were told she would leave msg. for mgr. to call us when she returned. This was not a satisfactory resolution for us, but Cassie (at the front desk ) was unwilling to make any adjustment that she wasn't authorized to do so for fear of reprimand from her supervisor. We do not fault Cassie. What kind of mgr. leaves someone on front desk who can do nothing but accept keys when a guest leave??? Head of housekeeping overheard our conversation and stepped up to help. She too tried calling mgr. and got no response, but she did not let it rest there. She realized that the issue needed to be resolved and she did just that by adjusting our bill and showing Cassie how to do so. Your head of housekeeping at Ashtabula/Geneva could not have been more professional, courteous, kind and competent!!! She is certainly a valued employee that we hope you recognize and reward accordingly. On the other hand, whoever is responsible for training your front desk employee is doing a less than adequate job. The phone in one of our rms was not working and I let front desk know, but also told them it wasn't a big deal since I wouldn't need it. This was around 9 p.m. She asked to have person in our 2nd rm try calling our rm and let front desk know if it worked. We did and it didn't, so guest in 2nd rm tried calling desk to let her know.. Guest relations would not answer phone, so we walked down to desk to inform them as was requested. Employee was there and said, "I'll be honest with you, there's nothing going to be done tonight". I didn't need the phone; it was just the way the whole thing was handled. Probably not the impression you would like your guest to have. Summing it up: Management definitely needs improvement!! HEAD OF HOUSEKEEPING IS THE BEST! APPRECIATE AND REWARD THE VALUED EMPLOYEE YOU HAVVE!! October 26, 2014
Rated 5.0 out of 5.0 by great room and service We had a very comfortable and clean room. We were in a king room at the end of the hall and had no problems with noise or disruptions. The breakfast choices were hot and tasty. The staff were very friendly and the desk clerk was extremely helpful in making suggestions for restaurant choices for lunch and dinner. We would not hesitate to utilize this hotel again. October 23, 2014
Rated 5.0 out of 5.0 by Great service, food, room and pool It was a great place to stay. Will plan on visiting again. The room was excellent, food was good and the pool water was warm. October 23, 2014
Rated 5.0 out of 5.0 by lst minute stay Staff was very helpful in making chages to internt secured room when dates changed. He accomodated my request of an extension, even with near sold out status. Food was good but help was warm and engaging. October 22, 2014
Rated 5.0 out of 5.0 by Good visit Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit.Good visit. October 21, 2014
Rated 5.0 out of 5.0 by ashtabula work visit great hotel very clean and everyone was nice. The only issue was that the wifi was quite slow. October 20, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff was extremely friendly and very attentive to my needs. Hotel was very clean and comfortable. Would recommend this hotel to travelers in this area. You won't be disappointed. October 18, 2014
Rated 5.0 out of 5.0 by Great hotel. Great hotel. Very nice. Good breakfast. Nice clean rooms. Friendly staff. October 15, 2014
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