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Rated 4.7 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Great customer service The hotel personnel are excellent and commited to provide a great customer service experience. Tammy and Jason are always helping to make you feel comfortable. Professional and commited with the guests. They are definitely a Great asset for Holiday Inn Express!! February 28, 2014
Rated 5.0 out of 5.0 by nice hotel first time stay here. front desk employees very nice and helpful Coffee, tea and soup available evenings in the lobby. It was nice not to have to go out to eat, just had some soup for dinner I was a bit surprised when making reservations that some HI Express hotels still have smoking rooms. I was told when making my reservations that the only rooms left were smoking rooms. I don't like sleeping in smoking rooms - makes me ill. Upon arrival, Rick changed my room to a non smoking room, apparently, there was a cancellation. This is a nice clean hotel right off the I90 exit. Would definitely stay again. February 22, 2014
Rated 3.0 out of 5.0 by Dated & smelled like cigarettes This Holiday Inn Express was a disappointment for us. We travel a lot and often stay at HIE because many of them take pets and they are very clean. This location wasn't the best. First I have to say that the staff was very nice and helpful. However, the usual little perks you get at most HIE were not present. My husband especially missed the warm cookies! All this location offered were peppermints. While the lobby was decent you knew you were in an older location as soon as you got off the elevator. The smell of cigarette smoke nearly knocks you out! The hallway and room were dated. However, the room was clean. We did not have our dog with us this time so we weren't concerned that they don't take pets, but believe me I would much rather have dog hair then that awful cigarette smell! The breakfast sausage was very greasy while the eggs were dried out and the biscuits hard. Next time we are in this area, we will stay somewhere else. February 12, 2014
Rated 5.0 out of 5.0 by Friendly personable staff The staff are very friendly and go out their way to assist. February 12, 2014
Rated 5.0 out of 5.0 by EXCELLENT HOME AWAY FROM HOME. JUST WANTED TO GIVE A SHOUT OUT TO THIS HOTEL PROPERTY FOR IT"S EXCELLENT STAFF AND OVERALL ACCOMMODATIONS. I"VE BEEN A REPEAT CUSTOMER FOR THESE EXACT REASONS. LOVE THE FLAT SCREEN T.V. AND SPACIOUS ROOMS. JUST LIKE BEING HOME WHEN I"M AWAY FROM HOME. KEEP UP THE GOOD WORK. YOU GUYS HAVE BEEN GREAT. I WILL CONTINUE TO STAY HERE EVERYTIME MY WORK BRINGS ME TO ASHTABULA!!!!!!!!!! February 6, 2014
Rated 5.0 out of 5.0 by Great Service, friendly staff Very accommodating, helpful and friendly staff. Thanks! February 4, 2014
Rated 4.0 out of 5.0 by Long Term Stay Was Comfortable I resided at the Ashtabula-Geneva HIE in Austinburg, Ohio for almost four months. During this timeframe I never experienced any of the normal snafus one can anticipate during a long term hotel stay. Reservations were always made and confirmed correctly when promptly - correctly communicated to the staff. The staff is very unassuming, very unpretentious, yet very efficient. Specifically, the staff is very professional overall in their approach to their work. As an IHG Platinum member (at the time of this writing) I was always initially greeted, and subsequently treated "special" as an IHG Platinum member. The staff regularly inquired about my stay and comfort, though not to a point of being a nuisance. Upgrading to a suite when requested was never denied. The hotel itself and the furniture is a bit dated, but very clean. I've no complaints regarding the housekeeping overall and the individual rooms. I constantly left feedback to the management regarding the weekly upkeep of the rooms I occupied. It was always highly rated. Overall I'd recommend this HIE to anyone staying there for a short or long term stay. An IHG Member January 27, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice and very clean hotel! The customer service was second to none! Will stay again for sure! Best free breakfast ever! January 15, 2014
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