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Rated 4.7 out of 5 by 123 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service. Excellent Staff, room very clean. The WIFI needs some updating as it was very slow at peak hours of the day. July 3, 2013
Rated 5.0 out of 5.0 by helpful, understanding staff We were in Ashtabula to bury a long-term dear friend. The staff, particularly housekeeping, couldn't have been more understanding and helpful, particularly when the funeral arrangements pushed us into a late check-out. The staff made our difficult situation much more tolerable. The room, the comfort, the breakfast were all up to the usual and expected level of excellence for this franchise. It was the personal attention to detail that raised it even higher. However, if you use a credit card, be mindful that the hotel puts a transitional hold on that card that can last longer than a week. June 25, 2013
Rated 5.0 out of 5.0 by excellent place to stay! My son and I drive all over the country and we always stay at Holiday Inn or HIExpress. We can count on spacious, clean rooms and friendly, helpful staff. This hotel is one of the best we have stayed at - everything was perfect! Couldn't have asked for a better place. If we ever get back this way, we will definitely stay again. June 23, 2013
Rated 5.0 out of 5.0 by Great service The staff here are extremely nice and accomodating. June 21, 2013
Rated 5.0 out of 5.0 by Very nice stay and friendly staff. This is the second stay here and the staff is very friendly and helpfull. The rooms are clean and comfortable. Easy access to the highway. The hot food for breakfast was just ok, they need a new pankcake machine, both visits a month apart, always issues with the pancake machine and that is the only issue... June 20, 2013
Rated 4.0 out of 5.0 by Friendly staff Clean comfortable room, friendly staff. Convenient location. June 10, 2013
Rated 5.0 out of 5.0 by Wonderful desk staff and nice, newer, clean hotel. We were especially impressed by the friendliness of the desk staff. Brie in particular seemed willing to go out of her way to assist us with not only "normal" things but she helped us with several little issues that she really could have brushed off. Both young ladies at the front desk were courteous and friendly. The hotel was very clean and seemed new. The breakfast was good and the woman working was keeping up with everything very well. The pancake machine broke but, after staying less than a week prior at a Holiday Inn Express in Baltimore and having the same problem, it seems to be an issue with the machine. Really, no big deal at all. There were plenty of other options. Overall we were very satisfied with our stay and much of that would be due to the hotel staff. June 7, 2013
Rated 5.0 out of 5.0 by Great hotel, better staff! This was my first stay at this location of HIE but the staff welcomed me like an old friend. Hotel was very neat and clean. Comfortable beds, spotlessly clean bathroom, and all amenities at my finger tips. Breakfast was as good as it gets in both variety and quality. I wish I had asked the name of the young lady at the front desk so I could compliment her properly (baker). Next time I am in NE Ohio and need a place to stay this is the first and only place on my list. A+ May 29, 2013
Rated 5.0 out of 5.0 by Best service I have received in years This hotel looks like it was just remodeled. Very Clean and the breakfast bar was fantastic. I was greeted by name every time I passed the front desk area and they made sure we had everything we needed during our stay. I was always stop at this hotel while traveling thru the area. The staff in all departments is the best ever. May 27, 2013
Rated 5.0 out of 5.0 by Good place to stay Was pleased with the cleanliness of the room. the staff were very friendly. There were great choices for breakfast. May 21, 2013
Rated 5.0 out of 5.0 by Great Staff Really enjoyed our stay here. The Cleaning Staff was exceptional. May 17, 2013
Rated 5.0 out of 5.0 by Comfortable room and great service The staff here is wonderful, and will adjust to any special need or noise issue. They try very hard to make your stay wonderful. May 15, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Nice Hotel Staff is always very nice and welcoming. Would like to see the exercise room get a second treadmill. Otherwise very nice hotel. April 28, 2013
Rated 5.0 out of 5.0 by Nice Stay It is an above average hotel... The room was spotless every day. April 24, 2013
Rated 5.0 out of 5.0 by Service Two years ago during a stay---as a snowstorm was winding down I locked my keys in the car. The young man at the front desk located a company just down the road to unlock my car. This time on two different occasions the front desk printed off directions to two different businesses I need to visit (GPS wasn't working due to storms). April 17, 2013
Rated 5.0 out of 5.0 by Great Hotel Wonderful Staff The staff at the hotel is always very friendly and welcoming. The hotel is very nice the rooms are nice and the breakfast is always hot. April 17, 2013
Rated 5.0 out of 5.0 by Great staff and and Wonderful breakfast area The staff is always welcoming and friendly. Tammy is always very helpful and accomidating with room requests. The workout equipment and room should be updated. That is the only recommendation. The food is always good and the room is nice. It is nice to have the breakfast area to sit and socialize in the evening. April 3, 2013
Rated 5.0 out of 5.0 by Friendly Staff & Clean Hotel The staff was very friendly, and greeted me on every entrance and exit. The hotel breakfasts were amazing, and every day I stayed there for business was a pleasure. April 3, 2013
Rated 5.0 out of 5.0 by Outstanding Service and Great Staff This location was First Class and the Staff went the Extra Mile for me! March 10, 2013
Rated 5.0 out of 5.0 by Overall very pleasing The staff was excellent,very polite,positive and personable. At checkin the young lady made you feel welcome. March 2, 2013
Rated 5.0 out of 5.0 by Love it here I have stayed here on many occasions and have always been very happy with the stay. My one complaint is the workout room. The equipment is old and is not in good working order. The room is too warm and you cannot control the temperature in the room. Thank you January 31, 2013
Rated 5.0 out of 5.0 by Great smelling linens and super service We spent one night in this facility. The front desk welcome was very nice. I was given a Prioity Club gift of snacks. There is an elevator which I always prefer especially when carrying up a heavy bag. The room arrangement was good and let me read and do some journaling in a very comforting atmosphere. My favorite was the scent of the linens in the room. I would gladly spend another night at this Holiday Inn Express. January 8, 2013
Rated 5.0 out of 5.0 by Great Comfortable beds and great service We stay here every time we come to Ashtabula. Can't say enough about the accommodations and great service we receive every time were here..... Many Many Thanks to the staff..... January 2, 2013
Rated 5.0 out of 5.0 by GREAT SERVICE! here all the time and love the staff, food is amazing as well. especially the bacon! December 12, 2012
Rated 5.0 out of 5.0 by Amazing stay!! The housekeepers, the front desk staff, the rooms, everything makes this a perfect place to just stay for a night or just get away! And Dee was just delightful! November 28, 2012
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