Rated 4.7 out of 5 by 70
Rated 4.0 out of 5.0 by jj1962 Good Staff
This was my first stay here. The pillows were comfortable and the room was clean. The lady who was in charge of breakfast was extremely nice and had a good personality.
December 9, 2013
Rated 2.0 out of 5.0 by carinac Rude staff
My family and I stayed here around 9 times within 3 months and a half. The place it is clean, actually it should be since it is around only for 2 years. Usually I don't like to write reviews, especially negative ones, but this last stayed was a really unpleasant one.., as I said I stayed there 9 times and I found the staff to be very cold, rude and not welcoming at well... It made my family and I very uncomfortable . I expected a better treatment from them ... Already looked for another hotel for my next stay ....
December 5, 2013
Rated 5.0 out of 5.0 by Dave1972 Great job
We arrived with no reservations in the middle of snowstorm. Rooms available, check in went very quickly, given water, treat bag, and fresh oatmeal raisin cookies on the counter. We took our 5 year old swimming to burn off some energy after driving all day. Although the pool was quite cold, it pleased her for a little bit. The toiletries in the room are a nice added touch. We would definitely recommend and if in the area again, we would stay! Thank you for the great customer service!
December 1, 2013
Rated 5.0 out of 5.0 by GrandpapaJonnie Friendly Place in The Storm
We had not planned on stopping in Ohio but due to Ice Storm, we were forced to stop, what a relief to see a Holiday Inn Express, we know that we always get quality service and great rooms, we were not let down staff was great the minute we walked in without a reservation, would stay again.
November 30, 2013
Rated 5.0 out of 5.0 by PNK32 Youngstown W - I-80 Niles Area Austintown 5555 Cerni Place OH 44515
Beth, the breakfast hostess couldn't have been more professional, eficient and courteous. She kept all of the food stations filled without being asked by the guests. She even cleared the plates and utensils from our table. We have traveled extensively for many years and have NEVER had this done for us. Beth is a definite plus to your hotel. We will return to this hotel in our regular travels to Chicago to visit our family and Beth will be one of the reasons for us doing so.
November 15, 2013
Rated 5.0 out of 5.0 by tootise A good place to stay
The hotel was clean, the people friendly, and it was easy to find.
November 6, 2013
Rated 5.0 out of 5.0 by bsquared One of the better HIE's
Staff and service has to be number one with this HIE!
I've stayed here numerous times and have never had a major problem.
Only negative is there can be too much noise entering the room from the hallway at times.
November 5, 2013
Rated 5.0 out of 5.0 by Chewy8 Staff was Great!!!
The hotel had a nightly Manager Special whereas they provided free food and drinks (including wine and beer)!!! This is definately the hotel of choice the next time I'm in the Youngstown area.
November 5, 2013