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Rated 4.7 out of 5 by 164 reviewers.
Rated 3.0 out of 5.0 by Clean Stopped at this hotel on our way to Boston. Room was nice and clean but the bed was extremely uncomfortable. August 6, 2014
Rated 5.0 out of 5.0 by Highly Recommend New - clean - comfortable - highly recommend! Would stay here again August 5, 2014
Rated 4.0 out of 5.0 by clean comforabtble stay room was very clean.. no problems.. traffic is pretty high in this area August 5, 2014
Rated 5.0 out of 5.0 by my review i just love the place its just wonderful wouldnt stay any where else,the night clerk is always so friendly when i check out early in the morning August 5, 2014
Rated 1.0 out of 5.0 by Overcharged with poor service (I am a PLATINUM member) Hotel Charged me for four nights but I had only stayed two nights. When I called to get this corrected the front desk staff was useless. Could not identify me properly could not identify the proper folio and was unable to locate the proper room that I stayed during my visit. When I asked for a manager the guy who by the way answered the phone speak so fast noone could understand him said "aint no manager here until 9" well isn't that nice. I asked him then what needed to be done on my part to show I was only in the room for those two nights and he replied with send that to me so I can see what you are looking at. So I did this it made sense to me. I faxed it and called back to confirm receipt of fax.........he again answered to phone so poorly I could not tell you if he was answering at a pizza joint or just that poor with the english language. I asked if he had received my fax and he said he had. #Good# I then asked what do I need to do to get my refund for the over charged nights to which he replied with silence. I waited to no avail and said to the dead line I will just call back when someone is able to answer my questions. July 31, 2014
Rated 4.0 out of 5.0 by my stay Very friendly staff, night shift desk clerk very positive attitude, friendly and generally cares about guest. July 29, 2014
Rated 5.0 out of 5.0 by awesome hotel except.... Loved the hotel room and everything else except the automatic air conditioning. It shuts off at night when you are not moving around and the room gets warm. I like for the room to be cold Aside from that everything July 25, 2014
Rated 4.0 out of 5.0 by A very comfortable and clean hotel. I spent three nights at the hotel. There is a nice indoor pool and a small gym. Breakfast was mainly wheat products and sugar, no vegetables. If you are gluten free, take this into account. July 24, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel I came to Ohio for the first time on business. I must this hotel is fantastic. The room was incredible and care and service was top notch. This is how all Holiday Inns should look and be run. I recommend this hotel with no reservations and if I am ever back in the area will make sure I stay there. July 23, 2014
Rated 5.0 out of 5.0 by Exceeded expectations We were impressed with the fresh feeling when we arrived at this hotel. The front desk folks were friendly and welcoming and the fresh cookies were an unexpected treat. Our room was spacious, nicely appointed and very clean. The bed was very comfortable. Everything about the hotel felt clean and new. The breakfast area was large and airy and the breakfast was better than the traditional breakfast offered in hotels. The price was a little higher than usual for a Holiday Inn Express but was overall worth the extra. July 22, 2014
Rated 5.0 out of 5.0 by Austintown Holiday Inn Express Great hotel, friendly, wonderful staff, clean rooms, excellent beds, and top notch breakfast July 18, 2014
Rated 5.0 out of 5.0 by Hotel Hotel is clean and comfortable. Also very attractive with good service. July 17, 2014
Rated 5.0 out of 5.0 by comfortable and clean very comfortable, clean room and bathroom. good variety of free breakfst and great hours but few healthy selections July 16, 2014
Rated 5.0 out of 5.0 by Breakfast Area Staff Beth was excellent, breakfast was hot, food adequate, choices to be had. July 15, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Experience My husband and I chose this hotel to stay during a 4th of July holiday weekend to our hometown. The hotel is very clean and maintains its newness! The staff went above and beyond to accommodate and made our stay one to remember. This hotel is quiet and relaxing and is surrounded by many restaurants.The decor is warm and inviting from the lobby to the rooms. The rooms are spacious and well appointed which includes a microwave and mini fridge in every room. There are plenty electrical outlets. The bathroom is a decent size with heavy towels and favorable toiletries. As an IHG rewards member we were given complimentary WiFi which has good reliability and a strong signal. Complimentary breakfast is available each morning in the dining room which has a nice ambiance. The dining staff are a delight and being in their presence at the beginning of the day makes for a wonderful start. The breakfast consists of a variety of hot and cold foods choices. The dining staff work hard to keep the food replenished. I can't say enough about the friendly and courteous staff, everyone speaks and wears a smile. This will be my hotel of choice when visiting the area. Kudos to Holiday Inn Express Austintown and its superb staff! July 15, 2014
Rated 5.0 out of 5.0 by great accommodations Last minute arrangements for bereavement trip. First class service. Very accommodating. Very comfortable room / bed. July 12, 2014
Rated 5.0 out of 5.0 by Dr. Bones Very nice, clean, quite room. Great location for me to visit family. I have stayed several times at this location and each time has been a consistent pleasant experience. July 10, 2014
Rated 5.0 out of 5.0 by Great night Really enjoyed the Executive Suite with Jacuzzi tub. July 9, 2014
Rated 5.0 out of 5.0 by Wonderful Stay The staff was excellent and attentative to our needs. Gave excellent local dinner suggestion. Will stay again. July 6, 2014
Rated 5.0 out of 5.0 by Nice stop along IH-80 Easy on and off the highway, Bob Evans in the parking lot, great breakfast and a nice simple pool for relaxing after a long drive. Staff was very friendly! June 28, 2014
Rated 5.0 out of 5.0 by spacious room The room was excellent my wife an I were able to relax. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly staff It is always enjoyable to stay at a facility where you feel welcome. The staff was very friendly and responsive. We enjoyed their cheery smiles as they assisted fellow travelers, especially in the breakfast area. Keep up the good work! June 25, 2014
Rated 5.0 out of 5.0 by Wonderful breakfast Our recent stay was very pleasant. The breakfast choices were great and had lots of selection: pancakes, bagels, cereals, eggs, yogurt, fruit, granola bars. We were greeted with mints on our pillows and complimentary toiletries like toothpaste, shampoo, lotion, etc. They also offered to get us anything we might have forgotten (toothbrush, razor). The room was great, service great, and the breakfast very good. The hotel is within walking distance of some restaurants too and right my the freeway. I had been staying at Mariott chains but now I am thinking of a Holiday Inn again for the next time. June 25, 2014
Rated 5.0 out of 5.0 by Quick Stay Nice stay, Staff friendly. The rooms were comfortable and clean. Breakfast pancakes were outstnading. June 25, 2014
Rated 5.0 out of 5.0 by Totol Home Feeling The hotel exceeded my expectations and was just what was needed from a long trip for 2 elderly people! June 21, 2014
Rated 5.0 out of 5.0 by Wonderful We only use Holiday Inn Express hotels when we travel. We are married 45 years and have never been on an airplane together, we drive on our vacation. This was the best hotel we have ever used. The afternoon we pulled into the Express it was sunny and warm. By the time we wanted to go out to dinner, it was pouring rain, and we had no umbrella. If it wasn't for the hord'ourves that were served in the lounge, we would have had a candy bar for dinner. We had a nice warm dinner and a beer, it was great. We ended the evening in the hot tub, and the next morning enjoyed a great healthy breakfast (we splurged and had a cinnamon role). Out of our many driving trips in the last 5 years, this has been the best Holiday Inn Express, that's why we are members. June 20, 2014
Rated 5.0 out of 5.0 by clean and quient environment, comfortable bed and helpful staffs quiet and clean environment, comfortable room, and bathroom supplies have surprises (toothpaste, shoes wipes, etc). cannot expect more. June 19, 2014
Rated 1.0 out of 5.0 by Will not stay again Better value with more accommodating staff elsewhere. June 18, 2014
Rated 5.0 out of 5.0 by Best hotel in the area This hotel was great. Devon the manager was really nice and helpful it was so nice to finally meet him. Andrea a front desk agent had great customer service skills, it was also nice to finally meet her. Rudy another front desk agent was really nice and checked me in our check inn was very smooth and professional he was really great. My house keeper was very nice and cleaned the room very well. The breakfast hostess was so nice to talk to and she kept the breakfast stocked. She was very professional and this hotel had one of the best breakfast i have had from any hotel. The business center was nice and they have nice pool and fitness center and patio area. They also have a manager reception Monday- Thursday it was good and a nice touch. I felt very secure here as the front desk made sure to watch who came through the doors and key access to all side doors. The beds were very comfortable and there snack shop prices were pretty good. Thanks, Kim M. June 11, 2014
Rated 4.0 out of 5.0 by Nice facility, but dining room carpet desperately needs cleaning Your staff seems to take great pride in keeping the hotel very clean, but the dining area carpet is in desperate need of a good cleaning or replacement. Not very appetizing! June 9, 2014
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