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Rated 4.7 out of 5 by 137 reviewers.
Rated 2.0 out of 5.0 by Rude staff My family and I stayed here around 9 times within 3 months and a half. The place it is clean, actually it should be since it is around only for 2 years. Usually I don't like to write reviews, especially negative ones, but this last stayed was a really unpleasant one.., as I said I stayed there 9 times and I found the staff to be very cold, rude and not welcoming at well... It made my family and I very uncomfortable . I expected a better treatment from them ... Already looked for another hotel for my next stay .... December 5, 2013
Rated 5.0 out of 5.0 by Great job We arrived with no reservations in the middle of snowstorm. Rooms available, check in went very quickly, given water, treat bag, and fresh oatmeal raisin cookies on the counter. We took our 5 year old swimming to burn off some energy after driving all day. Although the pool was quite cold, it pleased her for a little bit. The toiletries in the room are a nice added touch. We would definitely recommend and if in the area again, we would stay! Thank you for the great customer service! December 1, 2013
Rated 5.0 out of 5.0 by Friendly Place in The Storm We had not planned on stopping in Ohio but due to Ice Storm, we were forced to stop, what a relief to see a Holiday Inn Express, we know that we always get quality service and great rooms, we were not let down staff was great the minute we walked in without a reservation, would stay again. November 30, 2013
Rated 5.0 out of 5.0 by Youngstown W - I-80 Niles Area Austintown 5555 Cerni Place OH 44515 Beth, the breakfast hostess couldn't have been more professional, eficient and courteous. She kept all of the food stations filled without being asked by the guests. She even cleared the plates and utensils from our table. We have traveled extensively for many years and have NEVER had this done for us. Beth is a definite plus to your hotel. We will return to this hotel in our regular travels to Chicago to visit our family and Beth will be one of the reasons for us doing so. November 15, 2013
Rated 5.0 out of 5.0 by A good place to stay The hotel was clean, the people friendly, and it was easy to find. November 6, 2013
Rated 5.0 out of 5.0 by One of the better HIE's Staff and service has to be number one with this HIE! I've stayed here numerous times and have never had a major problem. Only negative is there can be too much noise entering the room from the hallway at times. November 5, 2013
Rated 5.0 out of 5.0 by Staff was Great!!! The hotel had a nightly Manager Special whereas they provided free food and drinks (including wine and beer)!!! This is definately the hotel of choice the next time I'm in the Youngstown area. November 5, 2013
Rated 5.0 out of 5.0 by Very Hospitable Staff and Nice Accomodations Nice to know that you can still get good service and a warm welcome from the staff at a hotel these days. Alyssa took good care of us at the front desk and Beth was so warm and friendly and offered such good service as our breakfast host. I'll definitely be back and highly recommend this hotel. I hope to see the friendly cat that prowls around outside the premises still healthy and well when I return. November 3, 2013
Rated 5.0 out of 5.0 by Glad I stayed I was very impressed how well run and organized this hotel was October 29, 2013
Rated 5.0 out of 5.0 by Simply the Best!! This was the cleanest hotel I have ever stayed in. The breakfast was a nice surprise. The bed was great. I slept so good. We stayed 2 nights and the service was awesome from the front desk, to the breakfast bar and the housekeepers. This rates the best in the area. I will be back over and over. Thank you much!!! October 24, 2013
Rated 5.0 out of 5.0 by Perfect Hotel Experience It isn't often that a hotel has everything, but this one absolutely did. The staff was outstanding-- really went above and beyond-- and rooms were spacious and clean. The location is great for easily getting around the area. The amenities were excellent and also were well beyond minimum expectations. Truly, the best hotel experience I have ever had. October 22, 2013
Rated 5.0 out of 5.0 by Top Notch Place We had a block of rooms for 'out of town family' for a wedding. I was surprised that the block of rooms wasn't in the same area on the same floor, but we made it work. The rooms were comfortable and clean. The staff at the front desk were welcoming, friendly, and accommodating. The location is easy from the toll road. The breakfast was exceptional. The weather was beautiful and the only place to gather outside was directly in front of the entrance which I thought was a little awkward for guests coming and going. October 9, 2013
Rated 5.0 out of 5.0 by Excellence through and through The experience started at the reception desk. We arrived early and the general manager checked to see if a clean room was available (they were sold out from the night before). Next to the manager was a gentleman on the phone giving his apologies for having no rooms available for the evening, and then, from memory, gave the names and numbers of three other local hotels the person could call. We checked in early to a spotless room with gratitude. After a swim in the pool, we wanted to wash our clothes but the washing machine was not working. No worries! The housekeeping staff washed our load of laundry at no charge in their facilities. A great breakfast bar awaited us in the morning, as well as a friendly send off from the staff, including the general manager. This hotel by far was the best experience I have had as a Priority Club member through IHG. Simply impressive. October 1, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable Accomodations We arrived very late, near midnight and our room was still available even though the hotel was sold out. The bedding was fresh and spotless. The bathroom was extremely clean and looked fairly new. The front desk and breakfast personnel were extremely kind and polite. Very professional. We would definitely recommend this hotel and stay there again! Also, it was way convenient... right of the highway. September 30, 2013
Rated 5.0 out of 5.0 by Very well pleased The hotel staff was very friendly. They always greeted us on our way in or out. Our room was comfy. Bed was comfortable. The bathroom very spacious.. I would highly recommend you stop here on your way to your destination. Breakfast was very good, Lots of choices and very good coffee. Enjoy your stay!!!!!!!!!! September 27, 2013
Rated 5.0 out of 5.0 by Great staff! Stopped here on a business trip. Very clean and well-maintained. Knowledgeable and friendly staff. Have made a note to return here if our business brings us back to this area! September 26, 2013
Rated 5.0 out of 5.0 by NIce saty at the end of a week on the road Your facility was clean, quiet and convenient. The breakfast area was spotless and the food was delicious. Front desk help was polite and courteous. Great way to end a week on the road. September 24, 2013
Rated 5.0 out of 5.0 by Always a pleasure... I've stayed at this hotel at least three times this year. The staff is very courteous and the hotel is clean and comfortable. It is conveniently located off the highway which is a plus. i highly recommend this hotel and will again seek to lodge there on future trips to the area. September 13, 2013
Rated 5.0 out of 5.0 Great Breakfast Room was nice but the breakfast was probably the best we've had at an HIXP. Very attentive staff and good selection of foods. September 11, 2013
Rated 5.0 out of 5.0 by Outstanding Hotel. Hotel a great, Staff is top notch. Will use this a my stop when I drive to the Mid West. September 10, 2013
Rated 5.0 out of 5.0 by Super One of the most comfortable hotels we have visited thanks to the size of the rooms, the attentive staff, more varied breakfast and spacious dining room. We plan on returning as often as we are able. September 8, 2013
Rated 5.0 out of 5.0 by Summer Travel Great ambience and décor. Quiet, clean and well-kept. Excellent value. September 1, 2013
Rated 5.0 out of 5.0 by Best HIE I ever stayed in The BEST HIE I have ever stayed in! The property is immaculate, the entire staff is very professional and friendly. The breakfast selections were above par! KEEP UP THE EXCELLENT WORK August 30, 2013
Rated 5.0 out of 5.0 by Nice Place Everything was great. Friendly staff, clean rooms. good food. I would like to have more curtains on the windows so that I could get the room darker at night. August 26, 2013
Rated 5.0 out of 5.0 by felt like home we were very satisfied with our stay,we have stayed at other "quality"hotels this is the best by far!!! August 25, 2013
Rated 5.0 out of 5.0 by Excellent Service This hotel is a great excellent customer service hotel. My boys ages 7, 6 and 4 arrived at midnight on last Thursday. We were all way tired driving from Wisconsin to New York. The check in at the front desk was quick and simple. The young lady was very welcoming. The person in the morning when we left was as equally friendly and very nice to my very active boys. I would stay there again and again. By the way, the facilities were clean, modern and well kept. A solid choice. You won't be disappointed! August 20, 2013
Rated 5.0 out of 5.0 by Very clean The nicest motel we have stayed in ! We will stay there the next time we travel that area! August 16, 2013
Rated 5.0 out of 5.0 by Best stay on the trip Over a 9 day period we stayed exclusively in IHG facilities and this was the best one for various reasons. In our travels, it has been the first facility to have recycling bins available for paper, plastic, and aluminum - WAY TO GO! Holiday Inns are sorely lacking here. There was also a manager's reception with finger food, sodas, beer, and wine in the evening - nice touch! We did not have that at any of the other HIE's on this trip. Breakfasts are predictable at all HIE locations - same choices different day, however Youngstown had additional items - oatmeal bar, breakfast potatoes, and tropical fruit. These were the ones that stood out for us. It was a nice change from the standard fare. August 13, 2013
Rated 5.0 out of 5.0 by Nice hotel, wonderful staff Staff greeted us and had our room keys ready when we arrived, asked for crib which was in the room when we got there. All questions and requests for help received very Nicely and promptly. Breakfast was good with more choices than usual. Rooms were well prepared and clean, had dinner at bob. Evens which was just across the driveway. August 11, 2013
Rated 5.0 out of 5.0 by Overall Experience We are a family of five w/3 girls 21yrs, 19 & 17. We were staying two nights while visiting family in the area. We all were very impressed w/the cleanliness and polite staff at the hotel. We loved the welcome in the lobby with freshly baked cookies. Our family was very comforatable in the room, had enough space and found the room very clean. Your breakfast was tasty with plenty of food and sitting area. My husband and I were impressed w/the lady that worked in the breakfast area. She appeared to be a hard worker, constantly refilling and cleaning. Long after the breakfast hours she was still in there cleaning & shining everything. We would definitely stay at this location again next time visiting in the area. August 8, 2013
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