Rated 3.9 out of 5 by 79
Rated 4.0 out of 5.0 by SCRedneck Clean & Quiet But Staff Could Use Some Training
Check-in was excellent. Counter attendant was all smiles, good eye contact, and thanked me for being an IGH Platinum Elite member. Room was smaller than most HI Express Hotels but it and the bathroom were clean. Bed was a little firm yet still got a good night's sleep due to the hotel being very quiet. Morning breakfast was good but not great. I stayed at the hotel for 4 days and each morning they were out of eggs. The Manager's Reception which is held in the morning breakfast area on Wedensday"s from 5 PM to 7 PM needs more attentiveness. When I got there at 5:20 PM, they had just started setting up so I left and returned at 6 PM which was a mistake. By 6 PM, all of the snacks (finger sandwiches# were gone and were never replenished. All that was left was some grapes, a few cans of beer, and bottles of wine. The hotel has nothing close by and restaurants are a 6 to 7 block walk. The walk to the restaurants takes you by homeless people in parks and on the street corners but I was never approached by any of them. The hotel does offer a shuttle service but I never used it. Parking which is a $12.00 per day charge is a little troublesome. There are only 24 spaces for a 65 room #approxmiately) hotel and is located behind the hotel. When full, you will have to park on the street and yet you will still be charged the $12.00. When I needed assistance to retrieve a vmail call on my room phone, I called down to the front desk for assistance. The girl which answered the phone was rude and hung up on me after answering the question. When I checked out at 4 AM for a 6:45 AM flight, the counter attendant was asleep with his head cradled in his hands. I had to wake him up so I could check out and get my receipt after which, he promptly returned back to the same position. There was no "how was your stay?" or not even a "thank you". The staff, other than the female at the front counter when I checked in, could use some training in hospitality.
November 26, 2013
Rated 4.0 out of 5.0 by Pkunique Very nice hotel and great service
I was only there for one night and it was very nice. Everything went very wll. I have no complaints on this holtel. I plan to definitely stay there again.
November 25, 2013
Rated 5.0 out of 5.0 by FlyingDutchman2 A GREAT PLACE TO STAY.
The hotel is immaculate. The room was very clean, the breakfast was very good, the shuttle drivers superb. One could not ask for a better staff.
November 24, 2013
Rated 5.0 out of 5.0 by Clevelandsfirststring Excellent Place to Stay
This was one of the best hotels that I have ever stayed at. The rooms were very clean. The breakfast was by far the best that I have ever had when staying at a hotel with lots of variety. They even had baked cookies available in the lobby! Their staff were so very kind and helpful. The hotel shuttled us back and forth each day, and they even shuttled us back and forth on the day that we checked out for no extra charge! They also allowed us to leave our car parked in their lot for that day at no extra charge! I cannot begin to say enough about this hotel! It was such a wonderful experience! They will be a tough act to follow! I know where I will be staying the next time I am in Baltimore!!!
November 20, 2013
Rated 3.0 out of 5.0 by TerryX Toilet Design
The toilet design is totally impractical. The vertical distance from the seat to the water is so small that most, if not all, men will have a problem and many women will too. Every now and again I come across these toilets and cannot understand why they are even manufactured. Whoever designed them must never have used them.
The second problem was the area which the hotel is in. There are many homeless people in the general neighborhood which made my wife and I too uncomfortable to walk around even in the day time.
November 1, 2013
Rated 4.0 out of 5.0 by tiffie2 Excellent Service
Staff were all great and helpful. Would single out Kevin the shuttle driver as he put in an extra return journey from the inner harbor at 10.30pm so we could enjoy a relaxed dinner at La Tasca (excellent tapas!). Hotel was comfortable and although not in the best part of downtown the hourly shuttle does make it easy to get to the most visited parts of Baltimore. Quite happy to stay there again.
October 29, 2013
Rated 2.0 out of 5.0 by libby123 Poor customer service/maintenance and noisy stay
My first night here I didn't sleep at all, because the smoke detector needed a battery replacement, and kept beeping all night. There was also a very loud metal grinding/dumping/clunking noise that I heard every 10 minutes or so all night long, and during the day. I reported the smoke detector issue to the front desk around 9 am the next day, and it was still not fixed at 2 pm when I got back to my room. The manager of the hotel then called my room to ask about my stay, and I again reported the smoke detector issue, and was again assured it would be fixed. When I returned to the room around 11 pm, the smoke detector still had not been fixed, and I was told that maintenance had already left for the day so it would have to wait. I was eventually moved to a new room just before midnight. Thankfully, the new room was on the other side of the hallway, and a floor down, so I couldn't hear the beeping smoke detector from my room (which was never fixed during my stay of 3 nights, I could hear it from the hallway though).
The "shuttle" the hotel has is a 6 passenger van, and fills up quickly if you don't reserve hours or days in advance. It goes within a one mile radius, and was convenient at times.
There were a lot of homeless people inside the hotel lobby and hanging around the hotel because of the shelter across the street.
I also found it unnerving that the side entrance to the hotel which led to the elevators was completely unlocked, so you could easily sneak in without the front desk seeing anything.
October 29, 2013
Rated 5.0 out of 5.0 by Pennsylvania40 Clean and Well-Maintained
We stayed at the Holiday Inn Express when a family member had surgery at Johns Hopkins. The room was pleasant, clean and well-maintained. The staff were courteous and especially helpful. Thank you.
October 27, 2013