Rated 3.9 out of 5 by 79
Rated 4.0 out of 5.0 by roadsavvy Surprisingly beautiful lobby, great service, comfortable room
Although not situated in the best part of town, this HI Express boasts a stunning lobby, very cordial staff and a few perks. For instance, rather than take your car out of the adjacent lot which you parked yourself, you're offered a hotel shuttle to downtown restaurants and sightseeing spots. I was in the mood for crab, and was given the name of "best place in town" and told they'd come pick me up and bring me back - free (except you tip the driver, of course, who was very accommodating and knowledgeable of surrounding neighborhoods' history). They were there for me promptly both to and from the restaurant, where I found the prices reasonable and the food ample, fresh and delicious. I had a lovely time in Baltimore that night, and a satisfying breakfast before I left the next morning. Certainly worth the price.
June 29, 2013
Rated 5.0 out of 5.0 by B2499 Baltimore Visit
Very close to Inner Harbor and very easy to reach from I83. Was a very lovely hotel architecturally being a former bank however the maze of hallways was rather confusing at first...:)
Friendly staff made for a nice visit and even though parking was limited there were no issues although having to pay to park was slightly annoying.
Priority Club benefit was only a water bottle...maybe free parking for priority club? That would be a perk. Arrived at 3pm and the cookies were already gone.
All in all a lovely hotel that was well run and easily accessible during visit to Inner Harbor and the Aquarium.
June 27, 2013
Rated 4.0 out of 5.0 by Ellen76 Very convient for Hopkins stay
My husband had major surgery and this hotel was idea for our needs. The shuttle service was wonderful and all the drivers were on time and very good. the room was comfortable except for dirty carpet and lack of ventilation in bathroom. The breakfast bar was very nice and served our needs.
June 19, 2013
Rated 5.0 out of 5.0 by Craikling Great place to stay
The staff was courteous an very helpful especially when there was no parking available upon our return from a concert. The front desk clerk even offered to move her car but instead came outside and showed us where we could safely park.
Beautiful lobby, great location, and great room!
June 18, 2013
Rated 5.0 out of 5.0 by Colston2 Superb bargain
This hotel was recommended by the Johns Hopkins Hospital, which uses this hotel regularly for its patients and their family. The rates are excellent. It is ultra-clean, and has a free shuttle service to the hospital. I did not eat breakfast, but my wife did. She was pleased. From now on, I plan to use Holiday Inn Express in other cities.
June 17, 2013
Rated 4.0 out of 5.0 by steelerblonde10 Excellent room but not sure about charges
The room was excellent with a fantastic deal! Loved how big it was and very satisfied with service and price range. Only thing that bothered us is charges. We asked to switch cards on which the room goes on, and instead it was charged on the originial card but the latter card was charged weird charges. When asked, they said there was nothing to be done about changing cards as no other cards were on file. How did the latter card get charged then??
June 13, 2013
Rated 3.0 out of 5.0 by Melster Good location to Johns Hopkins. Shuttle service is a plus.
Carpet in room very stained and dirty. Beds comfortable. Evening desk clerk was a tremendous help and she was always happy.
June 9, 2013
Rated 5.0 out of 5.0 by lenp Great manager
Gabriele, sales manager , was wonderful to work with and very helpful and professional.
June 7, 2013
Rated 2.0 out of 5.0 by ladybella noisy and not in great shape
the area was extremely noisy with street traffic and we had to change our room as the first one the carpet had big dirty stains on it. I wouldn't let my home carpetig look like that, much less to pay to stay in a room that looks like that. the second room was better, in that the carpet was less stained--but still not up to par with competitors.
June 7, 2013
Rated 4.0 out of 5.0 by lenno Needs Help
I had a better stay threel months ago,change carpet
June 4, 2013
Rated 2.0 out of 5.0 by ChrisChristopherChris Initial Dissapointment
I'm come to Baltimore every year for the music festival across the street. This year I had made a reservation months in advance for a two bed room. When i arrived I was instead given a one bed room with a couch bed. I went down to ask if there was mistake or for an explanation.
The front desk person who I spoke with, who seemed to be of some managerial level, responded to my question with immediate defensiveness and claimed I was in the wrong for having a problem.
No one reserves a two bed and expects a couch bed. It's one step away from a cot. Obviously I am going to be disappointed. I was ready to make due with the room because I knew the place was fully booked. I wasn't even going to ask for anything, just for an acknowledgement that they were not giving me what I was paying for. I left the conversation frustrated. I have no intention of staying at Holiday Express again.
Two remaining points:
The breakfast was of low quality. The remainder of the staff were nice and accommodating, especially the house cleaning staff.
June 3, 2013
Rated 4.0 out of 5.0 by greyfox54 ROOM
Rug extremely dirty, had stains and spots all over it in our room. The rug in our room needs to be replaced, I don't think a good cleaning would do the trick. A second replace bed sheet noticed needs to be placed in room because when I place change sheets only one bed was changed, how do I know this, because I put a mark on both bed sheet to see if they had been change. I found only one bed had been changed it was the one with the sign on it change sheets. I thought that if you put the sign on the bed both beds would be changed, they weren't. That is why I decided not to leave the maid a tip. Otherwise that was the only bad experience we encountered at your hotel. So I'm not sure if I would recommend this property.
May 29, 2013
Rated 5.0 out of 5.0 by Steve132 Comfortable bed and exceptional service
The front desk staff [Tina and others] responded to any and all requests promptly and with a smile. Ro, the shuttle driver, was very helpful with excellent resturant reccomdfations and a great disposition, We enjoyed our stay
May 25, 2013
Rated 5.0 out of 5.0 by Hokie87 Great location, wonderful staff
Great bargain, great location, great staff, and great shuttle. Very friendly staff and always willing to help. Walking distance to the Inner Harbor, Little Italy and downtown. A better gym would have made it perfect but you are within walking distance to a full service gym if you want to pay. Will be returning.
May 22, 2013
Rated 4.0 out of 5.0 by Bunkyroo All was great except for parking availability
Parking availability stinks. I arrived each night around midnight, due to being with my husband at John Hopkins Hospital getting a treatment. Couldn't find a place to legally park and felt unsafe walking around blocks from car to hotel door.
May 11, 2013
Rated 4.0 out of 5.0 by tracycat530 Recent visit for a medical appt. at John's Hopkins
This is not a five star property but I found this hotel perfect for my needs. I had medical appointments at Johns Hopkins hospital for two days..The hotel is close and offers a free shuttle van to and from the hospital. A cab ride will cost you only $6.00 if you want to go on your own. I found the hotel to be very clean and the staff was very pleasant and helpful. When we arrived our TV did not work in our room and we were moved to another room immediately. No problem. The hotel is NOT situated in an area for walking around or night life. I wouldn't recommend that..Therefore, the location is a pro and a con. However, during the day there seems to be a take out Chinese place across the street and also a hot dog cart on the opposite corner. For evenings you can take the shuttle to the Inner Harbor for a nice dinner..We ordered pizza from a local place listed in the book in our room and it was delivered right to our room with no issues. There are vending/ice machines as well. Each room has a small fridge and a microwave too..I have to go back there again next month and will definitely stay again. ***Also ask for the JH or Mercy hospital room rate if you are a medical patient.
May 9, 2013
Rated 5.0 out of 5.0 by Law18 Excellent Stay
Spent only one night there, but wish I was there longer. Great Location, staff, and facility. Stayed in one of the suits and it was amazing. Very spacious..Highly recommend
May 2, 2013
Rated 5.0 out of 5.0 by PJam Great staff
We stayed for hospital stay. We like the feel of Holiday Express hotels. Only problem is food but this one brings you to area restaurants via shuttle. Major city downtown area but no place to go without car or shuttle. Price was right for us, parking is first come. Staff was the best part, they're there when you need them, friendly. Went back again.
April 30, 2013
Rated 5.0 out of 5.0 by IndyCapt Great shuttle driver and suite upgrade
We arrived in Baltimore during the evening via Amtrak and called the hotel for the shuttle. It was a torrential downpour at the time and the shuttle van quickly arrived at Penn Station to pick us up. Despite having to come out in the heavy rain, shuttle driver Ericka was very helpful and friendly to my wife and I. We had quite a bit of luggage due to leaving next day on a cruise. Ericka eagerly helped me unload all the bags upon arriving at the hotel (still in the rain). At check-in, we were upgraded to one of the suites on the Mezzanine level. This was a huge (accessible) room and was very comfortable. (The only issue was the accessible shower results in the bathroom floor being flooded due to the design). After settling in, Ericka was able to drive us around searching at a few stores for some supplies we needed for the cruise. Ericka even made arrangements for us to be picked up the next morning by a car service when we were ready to leave for the cruiseport. Ericka went above and beyond to see that we got what we needed. She is a great ambassador for your hotel and for the city of Baltimore. We will certainly return to this hotel if we get back to Baltimore. Oh, and the lobby area is really unique and restored to its orginal beauty.
April 29, 2013
Rated 3.0 out of 5.0 by Duff5151 Weekend Getaway
Was at this hotel this past weekend. When checked in I was told that there was no parking available and I needed to park on the street and had to pay the meter by 8 am. Not please with this as I did not want to get up and worry about this. Was quite distrub to say they only have 4 parking spaces and was told it was first come first serve basis on website which it is not. Also the bed was to be a king and it was no larger then a queen. Rooms are average and carpet needs a cleaning as multiple stains noted. . Place is OK, Staff seemed pleasent.
April 22, 2013
Rated 3.0 out of 5.0 by workmom42 good hotel BUT no AC
The hotel is very nice and the beds were comfortable. However, our room had no working AC. it was very muggy in the room and the staff tried to help with getting us a fan but still not ideal temperature.
Climate control and comfortable beds are key for my overnight stays.
April 18, 2013
Rated 1.0 out of 5.0 by Cindyandmike2013 Poor Experience
The breakfast was horrible. Had NO hot water and was inable to take shower before leaving. On top of this, we were double charged for the stay. Spoke to General Manager to receive credit of double charge have not receive upon this review. Just got off phone with credit card company for further action. As you maybe aware, there are many choices in the Baltimore area to choose from. The next visit we will be trying them out.
April 14, 2013
Rated 5.0 out of 5.0 by 1eyemary shuttle to hopkins and friendly staff.
3 night stay. whole staff was great. hard to believe how friendly and helpful they were to us. shuttle to and from Hopkins was great. room was clean and comfortable. would stay here again or recommend this holiday inn express to friends or family.
thanks to the staff
April 14, 2013
Rated 5.0 out of 5.0 by bmkp Very good looking rooms and great services
I got a very large room with two double beds with a one bath room which has plenty of space. In the room they had a microwave oven, fridge, coffee maker and a flat screen TV. They provide free shuttle service from and to hotel. They have a good free breakfast for guests. It was a wonder full stay.
March 27, 2013
Rated 1.0 out of 5.0 Great Location for Johns Hopkins patients
As a new cancer patent, Johns Hopkins suggest this place among many for my overnight stay. There were 2 other people in front of us but yet it took over a half hour to check in. We were told the room was recently updated. Well, it was but I doubt anyone actually finished this room. Water in the sink wouldn't drain, bathtub felt like it had been polished with Pledge and very slippery. And now to the heat.....the room was ice cold and heat was off. It was one of those digital type so management provided a section of the service manual. Closely following directions I set it at 72 and we left for a couple hours to find the hospital and such. When we returned the temp was still freezing as the thermostate had reset itself to Air Conditioning. This happened a total of 5 times over the night. But hey, the nice little girl at the desk in the morning compted or parking.How unfortunate this hotel can't stand up to all the other HIE's. Especially went used by people going to the hospital.
March 5, 2013
Rated 1.0 out of 5.0 by Jimbob123 Stinky room
Hotel nice in appearance room was clean but had a very foul smell. Hotel is located between a police station and hospital. So if you are a light sleeper this hotel is not for you.
March 4, 2013
Rated 5.0 out of 5.0 by HospitalGuest Great Value, Service, Location
This hotel is in a good location central to downtown, Inner Harbor, Mercy Hospital and John Hopkins Hospital. Stayed in king-sized bedroom with mini-frig and microwave and flat screen TV. Room was exceptionally clean and well maintained. Front desk personnel very helpful and courteous. Continental breakfast was definitely a full breakfast and a great value - eggs, sauage, gravy, biscuits, toast, bagels, muffins, yogart, various cereals, various juices and coffee, and even an automatic pancake maker! You have to pay for parking ($12/day) but rate is much less than other area hotels. There is a complimentary shuttle to several locations (hospitals, Inner Harbor, etc) so you can leave your car at the hotel and not have to pay parking fees at these locations. This hotel has special rates for those with patients at Mercy and/or Johns Hopkins Hospitals. This hotel is not on the hotel list for Mercy Hospital - we checked for hotels in the area after a family member had surgery at Mercy and we needed to stay for two nights. Luckily, we found this hotel! We would definitely stay again.
February 9, 2013
Rated 2.0 out of 5.0 by Ignoredandtired Phone problems and unattentive staff
* I have NO complaints about the gentleman who checked me in.
* I observed on TWO occasions, waiting patrons (only one desk person working) standing in obvious form to be helped by the front desk staff - two other employees(one looked to be another desk clerk whom was trying to clock out for a break and the other looked to be a manager) came up to the desk area, fiddled around with some paperwork and left without even acknowledging the waiting patrons. Unacceptable!
* My room phone started ringing at about 5am and every few minutes or so until I unplugged both phones in the room.
January 30, 2013
Rated 2.0 out of 5.0 by JasonSP It was alright
The room was decent. The parking is bad. Instead of saying how many parking spots on the website, it should say VERY LIMITED PARKING. I was told I could leave my car on the street. I guess so I could wake up early and feed the meter. Or I could park in a garage a 1/2 mile away, and wait for the shuttle to bring me back. They did not mention the garage across the on the side of the highway which is a lot closer.
No Hot Breakfast either. When I asked if there was hot breakfast I was told, "The person that does breakfast did not show up today" Good Planning I guess. It was an alright place. Probably would not stay there again. As others have stated people hanging around the front desk talking to staff, while they are trying to check people in. Kind of a shady neighborhood.
January 29, 2013
Rated 4.0 out of 5.0 by BaltVisit Clean Room & Hotel
Hotel was nice in appearance. Room smelled great and looked tidy and clean. Would have given it 5 stars had the microwave worked. When I called the front desk with the issue, their solution was for me to come downstairs to heat up my meal. While the staff and gesture was nice, this was very inconvenient for me to go downstairs to heat up my meal. All in all, the pros out-weighed the cons and I would gladly stay here again.
January 15, 2013