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Rated 4.1 out of 5 by 180 reviewers.
Rated 2.0 out of 5.0 by Thin walls! Long story short when someone shuts a door your bed rocks.You heard your neighbors all night and PARKING IS A JOKE. 2 day stay and parking lot never once had a space open. I checked at front desk regularly. August 16, 2013
Rated 5.0 out of 5.0 by Beautiful Property The hotel lobby & room was beautiful at our most recent stay 8/8/13. The room was spacious & very clean. The shuttle only operates until 930 pm. We wanted to stay in the harbor later, therefore we walked back to the hotel. It wasn't the best area to walk through at night, but my 3 girls and I tried it, feeling slightly uncomfortable. Breakfast was very good. There were not many tables in the breakfast area tho. August 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff At first look of this hotel, I wasn't so sure. The neighborhood didnt look the best, and the hotel looked a little out of place. However, I was completely surprised when I walked in the front door. The hotel once was a bank an the history adds a historic touch. The lobby was beautiful and our room was amazing. The bed was so comfortable that I could have slept all day! We took the shuttle downtown and the driver was very friendly. We also walked to the inner harbor and and the Orioles game and it wasn't a bad walk...roughy 20 minutes. I don't recommend walking around the neighborhood alone at night, but you will be fine with others. Overall I definitely recommend this hotel to anyone looking for a great hotel at a reasonable price. I also highly recommend the cinnamon buns for breakfast! August 14, 2013
Rated 5.0 out of 5.0 by Very Clean Hotel. My sister and myself stayed in the Holliday Inn Express because our mother was having surgery at Johns Hopkins. The staff was very friendly and helpful with any questions we had. The rooms are very clean, beds are very comfortable. The breakfast was excellent, they had a variety of items to choose from. Would highly recommend this hotel. August 12, 2013
Rated 5.0 out of 5.0 by Very nice staff Staff was very nice and helpful. Shuttle especially helpful. Driver was wonderful. August 4, 2013
Rated 3.0 out of 5.0 by Great people but iffy property We saw professional, friendly staff doing their best with a property that has problems. We were surprised by the stuff that was broken: a back door, icemakers (only one working in the building), towel rack in our room (bars falling off). Drivers need to know that parking is very limited and options in the area are not great. The free city circulator bus has a stop at hotel - big plus. Neighborhood a bit sketchy. (How so? Hotel is sandwiched between a police station and juvenile court building.) August 1, 2013
Rated 2.0 out of 5.0 by Great hotel, horrible location I feel bad because it's a great building, great staff and nice rooms but unfortunately you feel like you're in a prison because of location in a seedy area. As I pulled up there were bums swigging vodka in the parking lot. Although next to a juvenile detention center it is offset by the fact that the police station is on the other side. I was a bit fearful leaving my car overnight which was reinforced by a friend living in Baltimore. If you're going to stay in the hotel the whole time it's a great place. July 30, 2013
Rated 5.0 out of 5.0 by perfect visit Great customer service at front desk. Tina was especially helpful in sorting out a reservation hiccup issue. Did not try breakfast so no comment on that. July 29, 2013
Rated 5.0 out of 5.0 by Angenehm überrascht, weil … wir mit dieser eleganten Atmosphäre vom „Holiday Inn Express Baltimore Downtown“ nicht gerechnet hatten. Die Hotelhalle hat eine Ambiente, die man einfach selber gesehen haben muss. Die hohe Hotelhalle mit ihren Säulen und der Rezeption, ist in Wirklichkeit noch viel schöner als auf den Bildern, die wir uns vorab angesehen hatten. Hier passt einfach alles zusammen. Das Hotel befindet sich in den Original-Räumlichkeiten der „Old Town Bank“ (mit Original Tresortür) aus dem des 20. Jh. und nur wenige Minuten zu Fuß vom Innenhafen, entfernt. Die Lage des Hotels eignet sich ideal, um die Vielzahl der Attraktionen in der Gegend zu Fuß erkunden. Durch die zentrale Lage halten wir die Hotel-Parkgebühren von ca. 12.- $ für angemessen. Wer nicht zu den Sehenswürdigkeiten in die Stadt laufen will, kann auch den kostenlosen lokalen Shuttle-Service vom Hotel benutzen. Zu den Ausstattungsmerkmalen vom Hotel zählen u.a. ein Fitnesscenter sowie ein gutes und kostenloses Frühstücksbüfett. Besonderes gefallen hat uns noch, das wir und auch andere Hotelgäste, zu einem kostenlosen Lunch (Snacks), mit u. a. Wein in der Hotelhalle eingeladen wurden. Diese Einladung findet übrigens auch, jeden Mittwoch von 5pm bis 7pm statt. Zusammenfassend ist festzustellen, dass wir mit dem Hotel (Personal, Zimmer, Frühstück, Hotelatmosphäre/Sauberkeit) und seiner besonderen Lage für Sightseeing „SEHR ZUFRIEDEN“ waren und würden jeder Zeit wieder ins „Holiday Inn Express Baltimore Downtown“ gehen. July 26, 2013
Rated 5.0 out of 5.0 by Great Place - Great Value This hotel was awesome. It appears to be an old bank building converted into a Holiday Inn Express. The ambiance was very cool. The location is superb just a 4 block walk to the Inner Harbor. Shuttle service is available if you wish. There were complimentary hors d'oeuvres and drinks that evening supplied by a local restaurant. The property and room were clean and the staff was friendly and helpful. I will stay here again. A great place that's a great value. July 23, 2013
Rated 3.0 out of 5.0 by No breakfest for 25 minutes. Trays were empty at 9:00 am. Had to wait 25 minutes for breakfest. All guests were waiting. There was limited table space but alot of room to add more tables. Asked front desk why there was no foof and they could not give a answer. Haad to park 3 blocks away because the hotel was out of spaces. This area is not the best. Need more parking. Would not stay here again . July 5, 2013
Rated 4.0 out of 5.0 by Surprisingly beautiful lobby, great service, comfortable room Although not situated in the best part of town, this HI Express boasts a stunning lobby, very cordial staff and a few perks. For instance, rather than take your car out of the adjacent lot which you parked yourself, you're offered a hotel shuttle to downtown restaurants and sightseeing spots. I was in the mood for crab, and was given the name of "best place in town" and told they'd come pick me up and bring me back - free (except you tip the driver, of course, who was very accommodating and knowledgeable of surrounding neighborhoods' history). They were there for me promptly both to and from the restaurant, where I found the prices reasonable and the food ample, fresh and delicious. I had a lovely time in Baltimore that night, and a satisfying breakfast before I left the next morning. Certainly worth the price. June 29, 2013
Rated 5.0 out of 5.0 by Baltimore Visit Very close to Inner Harbor and very easy to reach from I83. Was a very lovely hotel architecturally being a former bank however the maze of hallways was rather confusing at first...:) Friendly staff made for a nice visit and even though parking was limited there were no issues although having to pay to park was slightly annoying. Priority Club benefit was only a water bottle...maybe free parking for priority club? That would be a perk. Arrived at 3pm and the cookies were already gone. All in all a lovely hotel that was well run and easily accessible during visit to Inner Harbor and the Aquarium. June 27, 2013
Rated 4.0 out of 5.0 by Very convient for Hopkins stay My husband had major surgery and this hotel was idea for our needs. The shuttle service was wonderful and all the drivers were on time and very good. the room was comfortable except for dirty carpet and lack of ventilation in bathroom. The breakfast bar was very nice and served our needs. June 19, 2013
Rated 5.0 out of 5.0 by Great place to stay The staff was courteous an very helpful especially when there was no parking available upon our return from a concert. The front desk clerk even offered to move her car but instead came outside and showed us where we could safely park. Beautiful lobby, great location, and great room! June 18, 2013
Rated 5.0 out of 5.0 by Superb bargain This hotel was recommended by the Johns Hopkins Hospital, which uses this hotel regularly for its patients and their family. The rates are excellent. It is ultra-clean, and has a free shuttle service to the hospital. I did not eat breakfast, but my wife did. She was pleased. From now on, I plan to use Holiday Inn Express in other cities. June 17, 2013
Rated 4.0 out of 5.0 by Excellent room but not sure about charges The room was excellent with a fantastic deal! Loved how big it was and very satisfied with service and price range. Only thing that bothered us is charges. We asked to switch cards on which the room goes on, and instead it was charged on the originial card but the latter card was charged weird charges. When asked, they said there was nothing to be done about changing cards as no other cards were on file. How did the latter card get charged then?? June 13, 2013
Rated 3.0 out of 5.0 by Good location to Johns Hopkins. Shuttle service is a plus. Carpet in room very stained and dirty. Beds comfortable. Evening desk clerk was a tremendous help and she was always happy. June 9, 2013
Rated 5.0 out of 5.0 by Great manager Gabriele, sales manager , was wonderful to work with and very helpful and professional. June 7, 2013
Rated 2.0 out of 5.0 by noisy and not in great shape the area was extremely noisy with street traffic and we had to change our room as the first one the carpet had big dirty stains on it. I wouldn't let my home carpetig look like that, much less to pay to stay in a room that looks like that. the second room was better, in that the carpet was less stained--but still not up to par with competitors. June 7, 2013
Rated 4.0 out of 5.0 by Needs Help I had a better stay threel months ago,change carpet June 4, 2013
Rated 2.0 out of 5.0 by Initial Dissapointment I'm come to Baltimore every year for the music festival across the street. This year I had made a reservation months in advance for a two bed room. When i arrived I was instead given a one bed room with a couch bed. I went down to ask if there was mistake or for an explanation. The front desk person who I spoke with, who seemed to be of some managerial level, responded to my question with immediate defensiveness and claimed I was in the wrong for having a problem. No one reserves a two bed and expects a couch bed. It's one step away from a cot. Obviously I am going to be disappointed. I was ready to make due with the room because I knew the place was fully booked. I wasn't even going to ask for anything, just for an acknowledgement that they were not giving me what I was paying for. I left the conversation frustrated. I have no intention of staying at Holiday Express again. Two remaining points: The breakfast was of low quality. The remainder of the staff were nice and accommodating, especially the house cleaning staff. June 3, 2013
Rated 4.0 out of 5.0 by ROOM Rug extremely dirty, had stains and spots all over it in our room. The rug in our room needs to be replaced, I don't think a good cleaning would do the trick. A second replace bed sheet noticed needs to be placed in room because when I place change sheets only one bed was changed, how do I know this, because I put a mark on both bed sheet to see if they had been change. I found only one bed had been changed it was the one with the sign on it change sheets. I thought that if you put the sign on the bed both beds would be changed, they weren't. That is why I decided not to leave the maid a tip. Otherwise that was the only bad experience we encountered at your hotel. So I'm not sure if I would recommend this property. May 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and exceptional service The front desk staff [Tina and others] responded to any and all requests promptly and with a smile. Ro, the shuttle driver, was very helpful with excellent resturant reccomdfations and a great disposition, We enjoyed our stay May 25, 2013
Rated 5.0 out of 5.0 by Great location, wonderful staff Great bargain, great location, great staff, and great shuttle. Very friendly staff and always willing to help. Walking distance to the Inner Harbor, Little Italy and downtown. A better gym would have made it perfect but you are within walking distance to a full service gym if you want to pay. Will be returning. May 22, 2013
Rated 4.0 out of 5.0 by All was great except for parking availability Parking availability stinks. I arrived each night around midnight, due to being with my husband at John Hopkins Hospital getting a treatment. Couldn't find a place to legally park and felt unsafe walking around blocks from car to hotel door. May 11, 2013
Rated 4.0 out of 5.0 by Recent visit for a medical appt. at John's Hopkins This is not a five star property but I found this hotel perfect for my needs. I had medical appointments at Johns Hopkins hospital for two days..The hotel is close and offers a free shuttle van to and from the hospital. A cab ride will cost you only $6.00 if you want to go on your own. I found the hotel to be very clean and the staff was very pleasant and helpful. When we arrived our TV did not work in our room and we were moved to another room immediately. No problem. The hotel is NOT situated in an area for walking around or night life. I wouldn't recommend that..Therefore, the location is a pro and a con. However, during the day there seems to be a take out Chinese place across the street and also a hot dog cart on the opposite corner. For evenings you can take the shuttle to the Inner Harbor for a nice dinner..We ordered pizza from a local place listed in the book in our room and it was delivered right to our room with no issues. There are vending/ice machines as well. Each room has a small fridge and a microwave too..I have to go back there again next month and will definitely stay again. ***Also ask for the JH or Mercy hospital room rate if you are a medical patient. May 9, 2013
Rated 5.0 out of 5.0 by Excellent Stay Spent only one night there, but wish I was there longer. Great Location, staff, and facility. Stayed in one of the suits and it was amazing. Very spacious..Highly recommend May 2, 2013
Rated 5.0 out of 5.0 by Great staff We stayed for hospital stay. We like the feel of Holiday Express hotels. Only problem is food but this one brings you to area restaurants via shuttle. Major city downtown area but no place to go without car or shuttle. Price was right for us, parking is first come. Staff was the best part, they're there when you need them, friendly. Went back again. April 30, 2013
Rated 5.0 out of 5.0 by Great shuttle driver and suite upgrade We arrived in Baltimore during the evening via Amtrak and called the hotel for the shuttle. It was a torrential downpour at the time and the shuttle van quickly arrived at Penn Station to pick us up. Despite having to come out in the heavy rain, shuttle driver Ericka was very helpful and friendly to my wife and I. We had quite a bit of luggage due to leaving next day on a cruise. Ericka eagerly helped me unload all the bags upon arriving at the hotel (still in the rain). At check-in, we were upgraded to one of the suites on the Mezzanine level. This was a huge (accessible) room and was very comfortable. (The only issue was the accessible shower results in the bathroom floor being flooded due to the design). After settling in, Ericka was able to drive us around searching at a few stores for some supplies we needed for the cruise. Ericka even made arrangements for us to be picked up the next morning by a car service when we were ready to leave for the cruiseport. Ericka went above and beyond to see that we got what we needed. She is a great ambassador for your hotel and for the city of Baltimore. We will certainly return to this hotel if we get back to Baltimore. Oh, and the lobby area is really unique and restored to its orginal beauty. April 29, 2013
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