Rated 3.9 out of 5 by 80
Rated 3.0 out of 5.0 by jersey200 Suggestions for Holiday Inn in Baltimore
Stayed two nights and would have to say that the hotel was visibly pleasing and the room was clean. I did however, have a few issues that prevent me from giving the hotel a positive review, First, as noted by other reviews, Ii did not like the side entrance that was easily accessible to anyone on the street. Any person could come in and immediately use the elevator without anyone at the front desk noticing. In a very questionable area, this lack of security is an issue for me. Second, having to pay for parking is not acceptable, especially considering the lot is small and narrow. Third, the morning breakfast was typical and OK, but the coffee was at best lukewarm. I waited for the breakfast lady to come out and ask her for hotter coffee but after 30 minutes of not seeing her I approached the front desk man and found him sleeping. (Also noted this in other review(s). Also found the breakfast lady to be unsociable. Counters could have been cleaner and more friendly interaction would be a plus. While not the hotel's fault, the surrounding area is not desirable so this is a major consideration for people looking for a hotel.
I found the maid service to be very good, and the interaction I had with the day staff was positive. Too many cons though for me to go back there again.
December 8, 2013
Rated 4.0 out of 5.0 by SCRedneck Clean & Quiet But Staff Could Use Some Training
Check-in was excellent. Counter attendant was all smiles, good eye contact, and thanked me for being an IGH Platinum Elite member. Room was smaller than most HI Express Hotels but it and the bathroom were clean. Bed was a little firm yet still got a good night's sleep due to the hotel being very quiet. Morning breakfast was good but not great. I stayed at the hotel for 4 days and each morning they were out of eggs. The Manager's Reception which is held in the morning breakfast area on Wedensday"s from 5 PM to 7 PM needs more attentiveness. When I got there at 5:20 PM, they had just started setting up so I left and returned at 6 PM which was a mistake. By 6 PM, all of the snacks (finger sandwiches# were gone and were never replenished. All that was left was some grapes, a few cans of beer, and bottles of wine. The hotel has nothing close by and restaurants are a 6 to 7 block walk. The walk to the restaurants takes you by homeless people in parks and on the street corners but I was never approached by any of them. The hotel does offer a shuttle service but I never used it. Parking which is a $12.00 per day charge is a little troublesome. There are only 24 spaces for a 65 room #approxmiately) hotel and is located behind the hotel. When full, you will have to park on the street and yet you will still be charged the $12.00. When I needed assistance to retrieve a vmail call on my room phone, I called down to the front desk for assistance. The girl which answered the phone was rude and hung up on me after answering the question. When I checked out at 4 AM for a 6:45 AM flight, the counter attendant was asleep with his head cradled in his hands. I had to wake him up so I could check out and get my receipt after which, he promptly returned back to the same position. There was no "how was your stay?" or not even a "thank you". The staff, other than the female at the front counter when I checked in, could use some training in hospitality.
November 26, 2013
Rated 4.0 out of 5.0 by Pkunique Very nice hotel and great service
I was only there for one night and it was very nice. Everything went very wll. I have no complaints on this holtel. I plan to definitely stay there again.
November 25, 2013