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Rated 4.0 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Great location for football and baseball games Every staff member we met was very hospitable and helpful. On site parking is convenient. AC unit was not cooling when we arrived but maintenance replaced the entire unit in a matter of minutes that night. Beds very comfortable. Only question is why was the pool not in service? The weather was hot and some might have enjoyed a dip. September 3, 2014
Rated 3.0 out of 5.0 by Very easy to walk to the stadium We stayed at this hotel so we would be able to walk to the stadium for a football game. It was close September 3, 2014
Rated 4.0 out of 5.0 by Excellent front desk staff Staff was extremely friendly and attentive to our needs - area not the greatest - new Casino just opened around the corner - room was in the front - heavily traveled - noise level high. September 1, 2014
Rated 1.0 out of 5.0 by Disappointing start to vacation We did not enjoy our stay. It started with the television in our room not working. Your staff tried to help but maintenance had gone home and the remaining staff really had no clue how to fix it. They offered to move us but being as it was about 10pm we decided it wasn't really that important. We were offered a discount. We then discovered there were bugs in the room. Not sure what kind, and front desk did not know either when my husband took a towel down with several of them on it. We then moved the family to a new room. By this time it was about 11:45. We were not happy about this, and given an additional discount. Also the pool was closed and was still upon our return a week later. We were not made aware of this until our arrival. Hotel staff was good and responsive to our concerns. The shuttle to the inner harbour in the evening and to cruise terminal in the morning is a great service. We are not complainers or hard to please. Spoke with others we met on cruise shuttle and they had a positive experience. Unfortunately we cannot say the same. Overall an unsettling start to our cruise vacation. August 31, 2014
Rated 5.0 out of 5.0 by Superb customer care Our choice to stay was initially for it's proximity to our business destination - we were pleasantly surprised with the quality of the staff as well as our room. The staff, including the security officer we encountered on our return to the hotel at 4am, were funny, alert and comforting. The entire front desk staff (including manager we met at 5:30pm check-in) were absolutely on point and an asset to Holiday Inn Express. Overall, we enjoyed our stay, and will stay again. August 30, 2014
Rated 2.0 out of 5.0 by no a/c or phone a/c and phone in room did not function properly, reported twice no resolve of problems. will look for different location on next visit in September August 28, 2014
Rated 5.0 out of 5.0 by Good Location Was very happy with the overall stay... Great staff and shuttle. Did not like the fact we couldnt use the pool and couldnt get the yankee game on our tv we didnt get that channel . August 26, 2014
Rated 4.0 out of 5.0 by TV problems When I couldn't get the Oriole game on they sent someone to my room to try to assist me and he determined that the channel was not available in my room. He informed me that I could watch it downstairs which I did. The attendant (Trisha) at checkout was very sorry about the TV problems and promised to pass on my dismay and offered me points to ease our disappointment in the TV service. August 20, 2014
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