Rated 3.9 out of 5 by 97
Rated 5.0 out of 5.0 by jg83 clean and comfortable
I loved the stay staff was friendly and it was very clean sleep like a baby the shuttle drivers were very nice and showed us what places we can eat and shop will be back to stay at the hotel and to Baltimore
December 4, 2013
Rated 1.0 out of 5.0 by Cashimee Not the Best Stay
Stayed at this hotel and had a not so great stay. First, I was told I could check in early...got there and nothing was available. When I was finally able to check in...was never recognized as a platinum IHG member. The room I got reaked with cigarette smoke. Was extremely bad. Was also next to a major construction site. Asked to change room and was told that nothing was available. The staff spared down the room with febreeze top to bottom. Had to keep the doors open to air it out. Smell never got better. To make it worse...my vehicle was broken into overnight and trashed. Thought parking in the gated hotel area was the safer route but I was wrong. Staff was a bit helpful but this was not the experience I anticipated. Manager promised to credit back the points i used for the stay...but til now..nothing.
December 3, 2013
Rated 3.0 out of 5.0 by mfrombrooklyn bad neighborhood
Driving to the hotel make sure to lock your doors. Terrible area of town. Upon arrival at the hotel there was a homeless man wanting to wash our car windows in front of the hotel. Much construction next door to the hotel. Noise a factor. Do not leave anything of value in your car. Parking lot is accessible to homeless and all the construction people. Once in the hotel l would recommend double locking your door. Make sure to take the hotel shuttle. Do not walk on the streets near the hotel. Forgot to mention you can hear the train noise as it passes all night long. Would not recommend.
December 2, 2013
Rated 5.0 out of 5.0 by Vj1951 The absolute friendliest staff!
My family stayed here the night before boarding the Cruise Ship. The staff were wonderful, very cheerful, and friendly. We had a great experience. We particularly enjoyed the free shuttle service to Inner Harbor for dinner and the shuttle to and from the pier.
I certainly hope when the new Casino is built , the same great service and affordability will remain,
November 27, 2013
Rated 5.0 out of 5.0 by R1andR1 Friendly staff and very comfortable stay
Upon arrival, we were greeted with a friendly staff.
They were very helpful and attentive. The hotel was bright and VERY clean! Parking was so easy..it's right outside!
They offer a Continental breakfast that was over the top impressive! Presentation was top notch, so many selections to choose from. The food was hot, it was tasty and plentiful! The wait staff are eager to serve you, keeping full and replenishing the food and beverages.
The rooms are very clean, beds are comfy, cozy!
Bathroom was spotless!
They even leave you complimentary bottles of water!
I highly recommend this hotel and will not think twice about choosing them again!
November 20, 2013
Rated 4.0 out of 5.0 by Leebo9 great staff & cruise parking
2nd time we have stayed there for night before and parking during a cruise. Last time we were on a higher floor. We were on the 1st floor this time. All during the night, there were noisy people on the street below our window yelling and carrying on.
November 18, 2013
Rated 4.0 out of 5.0 by Works2much Hotel is appropriate for Stadium Visit
Not a business hotel. This is on the fringe of stadium parking and fantastic if you want to walk to the game.
November 11, 2013
Rated 1.0 out of 5.0 by GDTRFB Worst HIE experience
I love using HIE exclusively for all my trips. And I travel all over the east and mid-atlantic so I have seen nearly 100 different sites. I found this, like all of them, on the website to book my reservations as I approach or determine my destination. Both Gay St and this location came up with available rooms at a fare price. I chose this location due to its advertised proximity to the Harbor. The "short walk" to the Harbor would have been along a construction site with no sidewalks, then through either a real bad neighborhood or outside the barren stadium. A long and dangerous mile walk if anyone decided to take it. And it's dark when I arrive.
The desk attendants were both rude and curt and a smile was nowhere to be found as they both seemed miserable. When asking about a shuttle they said there was one. Nothing more. So I head to my room after checking in, freshen up, and head back down. When I ask about that free shuttle again and where to get it, I'm now told it is every hour on the hour and only until 10 p.m. Since I just checked in at a late hour and it is 7:30 pm, I will have to wait and all I want to do is eat somewhere nice, have a few beers while watching the World Series. Btw, there is absolutely nothing within walking distance of the hotel to safely get a good meal.
So I take a taxi and it ends up as a $20 expense total for the night. Oh, and I have to pay $15 to park my car in this hole overnight. All in all, the bar made me forget about the hotel.
Next morning, I wake up and head down to get some breakfast. Two or three doors down is a Lindsay Lohan #the junkie version# lookalike who is strangely hovering around another room door. As I pass, I hear someone getting banged loudly in the room which is fine by me until I see a hypodermic needle on the carpet another couple of rooms down the hallway as I go towrad the elevator. When I mention it downstairs, security is already watching her! She now comes out of the elevator asking if her cab is here. Must be routine in these parts.
Add the clogged bathroom lavatory sink and faulty toilet handle and it totals to a bad experience.
Oh wait! I forgot to mention that I had a horrible night sleep since I woke in the middle of the night to loud clanking metal outside my window wall. I figured it was poorly scheduled garbage container pickup. A lot of other machinery followed sporadically waking me but I never got up to look outside. Well, when I get up the first thing I do is open the drapes to find that construction site is less than a 100 feet from my window. Cement trucks and many more large construction machines are building a multifloor casino next door. And I guess they have an overnight crew.
November 4, 2013