Rated 4.1 out of 5 by 228
Rated 4.0 out of 5.0 Trade Show
I was a bit disappointed upon arrival. My business requires the use of electronics and unfortunately I could not do any work during my stay due to the WiFi access being non existent. I approached front desk and they said that the room I was staying in did't have good reception and asked if I wanted to move to another room. I declined. I was already settled in. Your associate indicated that they have problems with the WiFi all the time and there would be no guarantee that I would be able to get access even if I did move. This was a major inconvenience. Not only did my room cost me money to sleep in it, I also had to use my personal Hot Spot which also cost me money for data use. Afraid to get that invoice.
Rooms were noisy as well. Not much sound barrier between walls. Woken up several times during my stay from thin walls and slamming doors. It seemed I could here every door close on my floor.
Unless your WiFi issues get resolved, I won't be staying or recommend anyone to your facility, especially if they need data service.
Oh, one other item, the acoustic sealing spray on the ceiling was peeling off and falling on to the floor in my room.
October 28, 2014
Rated 5.0 out of 5.0 by Vilda Place to stay if leaving on a cruise from Baltimore
What a great way to start out our cruise vacation. The hotel and staff are great. The shuttle to the cruise ship the next morning was easy and the driver even had bags for our suit cases. When we returned, we expected to wait for a shuttle to pick us up, but to our surprise and delight, the shuttle was waiting for us. Any time we cruise out of Baltimore, this is the place for us.
October 27, 2014
Rated 5.0 out of 5.0 by cinno2 Great Staff
I love this hotel, I have stayed here many times and have not been disappointed the staff is always attentive and ready to assist you. Having the casino next door is nice, so now when I can not sleep I can walk next door and either gamble, listen to music or people watch. I would recommend this hotel to anyone who needs to come to Baltimore.
October 24, 2014
Rated 4.0 out of 5.0 by charlie1985 hotel screwed up my reservation
Traveled to Baltimore with my son to see the Ravens play. Spent hundreds on travel and tickets. During the game I received a call from the hotel saying that we did not have a reservation for the second night of our stay. We ended up having to leave the game so I could get the hotel my copy of the reservation I made months in advance. I am very disapointed as this trip cost me a lot of money and the trip was ruined because of your error.
I have been a loyal Holiday Inn customer and I stay over 50 nights a year in your hotels, this problem is making me look to another hotel chain.
October 23, 2014
Rated 4.0 out of 5.0 by Guest46 Convenience
This location is very convenient to the stadiums and is located right next door to the Casino. They provide complimentary shuttle service to and from the Inner Harbor. The rooms were clean; however the hotel is due for a remolding. My overall stay was pretty good.
October 23, 2014
Rated 2.0 out of 5.0 by Runner12345 Poor customer service
Any chance I can, I stay at Holiday Inn; I have known them to be clean, friendly and cost effective. But this stay was not my best: from the outset, the staff was not very friendly or helpful in providing information requested or orientation to the hotel. While the room was comfortable as I have come to expect, I was surprised to find the room's carpet was heavily stained. When I come to Baltimore again, it won't be to this Holiday Inn Express.
October 22, 2014
Rated 5.0 out of 5.0 by ej123 My Stay
Breakfast was even better then my last stay at this hotel
The staff was congenial and courteous
Check in and out was fast and easy
Room was clean and quiet
October 20, 2014
Rated 4.0 out of 5.0 by Bob705 Basic HI Express specs at Convenient Location
Quality basics of HI Express - updated room, nice beds, nice bath, TV
October 20, 2014