Rated 3.0 out of 5.0 by dbrochue Platinum Member very unhappy
I have been a priority club member from the day it started in the 80's. My son and his bride had me book a room for their Honeymoon and with me being a platinum member requested they get a upgrade to something more than just a standard king room. My son informed me that they only received a standard room nothing special, not even water when they checked in. I told them that if they stayed there you would make their honeymoon night special but for $200 and something they recieved nothing. I'm sad to say you didn't take care of my son and his new wife on that special night.
May 31, 2013
Rated 4.0 out of 5.0 by Tallman3 Nice for the money
Good place to stay if in town for a game. Neighborhood is not that great, but the staff was courteous and helpful. The shuttle drivers to and from the Orioles games were very nice and courteous. We would stay there again.
May 27, 2013
Rated 4.0 out of 5.0 by msj3736 Very romantic and relaxing
My husband and I spent our wedding night here. We enjoyed a corner suite with Jacuzzi.It was very relaxing and comfortable. We are residents of Baltimore, but our stay was more like an out of town stay.
May 18, 2013
Rated 5.0 out of 5.0 by MARIEJ GREAT CUSTOMER SERVICE
Mike at check-in was GREAT.. Anthony & Antwan was GREAT and Paul was GREAT.. made stay enjoyable...
May 17, 2013
Rated 1.0 out of 5.0 by Cactus730 Bad choice
My room was awful. It was dirty. The shower curtain was hanging by only half the hooks. The curtains in the window were torn and filthy. I had a smoking room and it smelled extremely bad. There were burns in the furniture. The only salvation was that the window actually opened and I could get some fresh air. The downfall to the open window was all the traffic noise. I will not stay at this location again.
May 15, 2013
Rated 4.0 out of 5.0 by Jennifer8725 Friendly Staff
Great staff! Kudos to the free shuttle driver on 5-2-2013. He was the only driver and was keeping everyone happy, coming to the Inland Harbor when called on his cell phone!!!!
May 12, 2013
Rated 4.0 out of 5.0 by NSSDIVER More than adequate
Very friendly staff - didn't meet a single unfriendly staff in the place in 5 days, clean rooms & building, off street parking. Breakfast was standard fare. Most hot food was pre-cooked, but fine in quality (bacon, eggs, sausage, etc.) They had a funky instant pancake maker (which I didn't use) that made fresh pancakes for you. They missed my Priority Club membership at check-in, but remedied the situation immediately when I pointed it out, so I didn't check either Pro or Con box for that. The 1.5 mile walk to the convention center/inner harbor is not recommended for single women - take the shuttle.
April 22, 2013
Rated 4.0 out of 5.0 by marianne1122 Wonderful staff
Our reservation was somehow lost but the wonderful staff got us placed in an identical room at the last minute. Great shuttle drivers also.
April 15, 2013
Rated 2.0 out of 5.0 by Rebekaah Very nice stay overnight, Need to work on their park & sail program
We checked into this hotel the night before we were to sail out of Baltimore, and chose the Stay and Sail program which allowed us 7 days of free parking, along with free shuttle to and from the pier. The hotel was comfortable, the food was adequate, and the check in staff was pleasant. The problem was the Sail program, and the staff upon returning.
Getting to the pier wasn't so much an issue with the exception of it, but there was a clear problem with organization. We made it to the pier on time. The problems began when we arrived back from the cruise. We were told to call ahead of time to call for a shuttle, which we did. We were told a half hour. Shuttles would arrive, pick people up, and leave, but never did they ask for names, nor were they shuttle drivers concerned with names. It was a free for all. We were told there were others waiting longer than us that needed to get on the shuttle even though they had called the hotel AFTER us. As well people who had just got off the boat were hopping on the shuttle and taking spots.
We finally got fed up and took a taxi to the hotel, which cost us $20.00. We spoke to the front desk which wasn't very empathetic, but they did refund us the $20.00. We were left feeling like they didn't really care about the situation at all. I offered them some suggestions as to how they could improve their shuttle service to and from the pier, but it didn't feel like it was received by accepting ears.
All in all, the hotel was nice, but the staff and Park & Sail program need some work.
April 14, 2013
Rated 4.0 out of 5.0 by JHvisit Shuttle Service Needs Some Attention to Detail
The staff was most cooperative and polite, but somehow when we called for a return shuttle ride from the Inner Harbor we were stranded and left waiting in the cold for over 30 minutes. Not intentionally, but there was a breakdown in the communications between the call received and the shuttle driver.
April 1, 2013
Rated 3.0 out of 5.0 by tvluz Breakfast
Room was excellent. So was the manager on duty. I got upgraded because of my platinum status. Breakfast was another story. Got downstaris at 8:30 am. There was no coffee, no rolls, no cereal, no eggs. When I told the lady servicing the breakfast area that there was no coffee she rudely commented, "I only have two hands" . I told her that I just wanted to point it out to her and wasn't trying to be critical of her. After about 10 minutes she brought in two pots of coffee. I stayed there about 30 minutes. The cereal containers were never replenished, the rolls and eggs never were either. Basically there were bagels and gravy, and a few strips of bacon there to eat and that was about it. I really like the small muffins and the sweet cinammon rolls but these weren't available either.
The manager on duty adjusted my bill for the room and told me that whe was sorry for the ordeal. that was appreciated.
March 26, 2013
Rated 5.0 out of 5.0 by kandiapple46 Outstanding Service
I just enjoyed everthing......Outstanding!! Outstanding
March 19, 2013
Rated 5.0 out of 5.0 by DeniseRD comfortable, convienent to the federal bldg without the downtown hotel prices
my only 2 critiques would have to be I was not greeted as a platinum member and the pantry prices are outrageous, considering there are multiple service stations with rather large convienent markets within walking distance.
March 13, 2013
Rated 5.0 out of 5.0 by Dee03 Great service and the friendliest staff
Excellent service!!! We were going on a cruise and the experience was painless. The front desk staff were very helpful and informative. The shuttle drivers were friendly and timely. Everyone also went above and beyond to help.
March 11, 2013
Rated 1.0 out of 5.0 by jgaughan Bad Experience
When I checked into my room I filled the hot tub. As I entered the tub and turned on the jets black stuff and brown flakes that looked like dried skin came rushing out into the water.
The next morning I told the front desk about the issue. They told me they would have housekeeping address the issue.
That night I did not use the tub. To be honest I was a little grossed out. So as I was sitting in the same areas as the tub I was looking out the window. There was a burned incense stick sticking out of the window jam. With burned ashes laying below it.
The next morning I went down to breakfast. I was running a few minutes late. As I approached the buffet I had to wait while an employee was making their breakfast. So needless to say that mornings breakfast consisted of a banana and coffee. As I was sitting at a table I watched the employee that was in front of me sit at a table that looked like it had another employee sitting at it. There were 2 other employees standing on the outside of what would be a window, less the glass. They were all chatting and carrying on.
This was unacceptable to me as the one employee was the buffet attendant and I was drinking decaf coffee because the regular coffee was out.
At this point I went to the front desk. I asked to speak with a manager. The employee after looking around said to me he was one of the managers. I told him about the incense in the room and the poor customer service in the breakfast area. He told me that he would credit my acct 6000 pts. He also told me that the employee that was making their breakfast was an intern and she lived there. I told him it is all about guest perception and if I was questioning it and did not know the story behind it, someone else would be thinking the same thing. So I advised that maybe she should take her name tag off.
That night when I returned to my room I decided to give the hit tub one more shot. Again the same thing happened. So obviously the issue was never addressed.
I understand if a hot tub has bot been run in a while this can happen. But if you know someone will be checking it dont you think you would make sure that it is cleaned?
Needless to say I had to spend more time after leaving asking why the 6000 pts were never added to my acct.
I wrote the manager of the hotel directly and never received a response back. I call priority club and they said that the manager called them this morning to have 10k added back to my account. I told the women at priority club that it wasn't the point. The point is I had a complaint I wanted you to address and receive some affirmation. I never received anything back from the management from the hotel.
I would not advise for anyone to stay at this location. If you have to drive a few extra miles I would recommend staying at a different property.
March 8, 2013
Rated 5.0 out of 5.0 by Snoodsmom Great Value and Convenience
Room was clean and comfortable. Breakfast was hot and plentiful.
Shuttle service made getting to the convention center and Inner Harbor a breeze and at no extra cost. We would stay here again.
February 27, 2013
Rated 5.0 out of 5.0 by nitsua Good Experience
Very Very freindly staff that will quickly resolve any issue you may have with the room. Clean and comfortable, but the heater can be a little noisey... The people are great and welcoming, rooms are clean, other Holiday Inns could learn from these folks.
February 27, 2013
Rated 5.0 out of 5.0
by Lainie Holiday Inn truly stands for "HOSPITALITY INCLUDED!"
I have been back three weeks now since my trip to Washington, DC and the Inauguration but still remember the excellent service and smiling faces of those who work at the Holiday Inn Express Stadium in Baltimore, Maryland. My friend and I dragged ourselves in the door at nearly 3:00 am the morning of arrival and found Von and La Quanda to be most helpful with an error in the room reservation. In a world like today where we wonder about the service is in Customer Service we found it in Von, La Quanda, and Hubert. Every question and inquiry was positively answered. If you are a customer who likes a good value for their dollar and misses true Customer Service -- check out the Holiday Inn Express and its great team.
February 10, 2013
Rated 5.0 out of 5.0 by ExtremeTeam Best Holiday Inn Yet
We have stayed at many Holiday Inns and this ones was the best hands down. Mike as well as the overnight front desk employee were the best. We apreciated how accomodating the staff was to meeting all our needs. This has definately become our Hotel of choice for Baltimore.
February 6, 2013
Rated 1.0 out of 5.0 by JustBob1 Not at all up to Holiday Inn standards
I'm Priority Club Platinum, and I travel a lot, which means nothing other than I stay at a lot of Holiday Inn and Hilton hotels... this hotel suffers from lousy front desk staff, noisy rooms, and disregard for complaints to the front desk. If there were a way to get my money back, I would... had a reservation for two rooms, three nights. Checked out and went to the Hilton after one night.
February 5, 2013
Rated 3.0 out of 5.0 by Seth6138 Noise
Street noise kept me up all night! Parking is horrible
February 4, 2013
Rated 5.0 out of 5.0 Great value.
Stayed overnight to cruise the next day. Shuttle service to cruise port and also to the Inner Harbor. Great staff and service.
January 15, 2013
Rated 5.0 out of 5.0 by Lyric1015 Overall Great Experience
We stayed at this hotel to watch the Ravens vs Colts in the playoffs Jan 6, 2013. Upon arrival the staff was helpful from the very start right up until the minute we checked out. They offered advice on local restaurants as well as let us know about their free shuttle service that they provide to the Inner Harbor. The complimentary breakfast the next morning was always stocked and never ran out of anything even with a good amount of people. More than enough seating was also always available during this time period. Parking is a little scarce but when I talked to the front desk about being apprehensive about losing a spot they offered a very acceptable solution. Very happy with our stay and will definitely stay there again the next time I go to Baltimore for another football game.
January 15, 2013
Rated 5.0 out of 5.0 by Ria61170 The place to stay in Baltimore!
My Mother has been a patient at the University of Maryland for over a month now, I have stayed here the entire time & could not be happier. She also has many months of physical therapy ahead of her here in Baltimore & I will be staying here during my visits to see her. The staff is OUTSTANDING! They have a shuttle which has saved me a ton of money on parking. The elevators are a tad slow & there are no microwaves in the rooms, but they have one in the Priority Club room & they have washers & dryers on site for a buck a load, which is great! I am truly happy with everything! For me it has been a truly great experience considering the circumstance for my stay. I look forward to coming back when I can enjoy the city!
January 13, 2013
Rated 4.0 out of 5.0 by Safetyman33 Great property
I spend over 100 nights every year at Holiday Inn properties and this is one of the best! The staff here is second to none. They truly make you feel welcome.
The only negative here is that the elevators are a little slow to my liking.
I stay here whenever I'm in Baltimore and always look forward to the stay.
December 2, 2012
Rated 4.0 out of 5.0 by AustrianTraveler One of the better locations to stay
During my stay I was impressed with the competence and quality of the staff (very loud AC was replaced not 8 h after my complaint).
The rooms also are well maintained.
During my next stay at Baltimore it'll be definitely again at the Stadiums.
Only breakfast could do with quite some more variety (I've stayed there 9 weeks overall and breakfast got boring very fast).
November 29, 2012
Rated 4.0 out of 5.0 by Toochie25 hot food
I am just writing to comment about the fact that this hotel sells cold food that needs to be heated up but where are you supposed to heat it . There are no microwaves in the rooms only refrigerators. I had to ask the people at the front desk who proceeded to pull a non working microwave from the kitchen area. After realizing this device did not work they had another they pulled out to use but it too worked but very slowly. This was the only disappointing part of my stay. My bill was slightly higher than the quote i received online and the charge for parking was a bit much but since there is no where else to park what choice do i have. I was afraid to ask about video surveillance for the parking lot. I am a member of Priority Club but I think since you are not responsible for the parking area if I have to pay video assurance would be nice.
November 26, 2012
Rated 4.0 out of 5.0 by JohnT50WJ Great staff and service, but the physical proeprty needs attention
The staff, from the front desk to the shuttle drivers were excellent! Personable, friendly and ever so helpful! Our room needed attention. Couldn't keep the closet door in my room closed because it was hinged with a wood screw and it didn't match up with the magnet that kept it closed.One wall in my room look like it had been previously damaged and the re-plaster job that was done was very poor. Finally with a king-sized bed, we were allotted 4 little "puff pillows" which all together may have served one of us well...but not both us us or either of us!
Overall a nice property that could be a great property if attention was paid to the physical aspects of it. Better be if they plan on doing business once the new casino is built new door!
November 22, 2012
Rated 4.0 out of 5.0 by hockey1 staff always asking if we needed something or needed help
nice people at front desk ,always willing to help directions and help with local transportation
November 6, 2012
Rated 5.0 out of 5.0 by Syndetic Awesome staff, would recommend overall
I was there for one night to attend a friend's wedding. From the moment I walked in I was greeted with a smile. The person at the registration desk was relaxed, funny and friendly. Later on, when I was getting ready to leave for the wedding, I realized I had forgotten how to tie a tie. I went down to the front desk and asked if anyone knew how to tie a tie. 2 different hotel employees offered to help me out. Ultimately it was the shuttle-service driver (he was waiting in the lobby) who saved my night by tying my tie for me. I had only minutes to spare, and he got me to the wedding on time (as he had promised). The room was fine, no problems. Definitely better than your average hotel, although I never got to really make use of any of the room's amenities since I was out during most of my stay. A big thanks to the wonderful staff.
November 3, 2012