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Rated 4.2 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Friendly staff and comfortable stay This hotel is very conveniently located off the M40. Very helpful staff assisted ordering taxi for the evening. Main problem was no bacon served at breakfast, only sausages and not very appealing scrambled eggs! Otherwise good value for money and I would recommend this hotel December 22, 2014
Rated 5.0 out of 5.0 by Excellence achieved It takes a lot to impress me in a hotel. I travel a lot and have stayed all over the world but for friendly staff, great service, a warm welcome, then the Holiday Inn, Banbury is one of the best. Having stayed in a Holiday Inn in the midlands and had my Samsung Tablet stolen by staff I was less than enthusiastic at the prospect of using the chain again. However as I am deaf and was travelling with my dogs I had little choice but to use one of the only hotels in Oxfordshire that catered for the pups. The staff were fantastic, we got a room that suited us (one of my dogs is trained to get me if somebody is at the door which makes staying in a hotel an interesting experience so we needed a room that had the opportunity to afford me a goods nights rest without stressing both dogs.). The staff made a fuss of both dogs when they were allowed, which helped the dogs relax. There are great facilities in close proximity and the hotel itself is easy to find, has excellent breakfast and on site parking. I will definitely be staying here again and having had a negative experience at another hotel in the group it does surprise me that I can say that. After a good night’s sleep we were able to continue our journey completely rested, the desk staff even said goodbye to the dogs (on many occasions I have found hotel staff to be dismissive and rude to and about the dog staying even though he is working.) so this was a bonus. Downside? Only being associated with the other hotels in the group and don’t let previous bad experiences put you off staying here, it really is a wonderful hotel and I can highly recommend it. December 21, 2014
Rated 5.0 out of 5.0 by Excellent value and great service As a returning visitor to this Holiday Inn Express I was again impressed by the whole experience. Reception staff were aware of my IHG membership level, the room was ready on my arrival, was clean and comfortable with everything needed for an overnight stay. Breakfast was excellent and checkout was a breeze. December 18, 2014
Rated 2.0 out of 5.0 by Not as Expected Good location, Service could be better.............................................................................. December 13, 2014
Rated 4.0 out of 5.0 by wrong weekend we have stayed at this hotel 2 or 3 times before and never had any complaints,this time our bed sunk in the middle and we chose the wrong weekend as it was very busy on the Saturday night with a big xmas party in town so it was a bit noisy early hours and someone tried to get in our room, woke us up with a bit of a start. we will booking again it has not put us off December 12, 2014
Rated 4.0 out of 5.0 by Not up to expectations Not advised on arrival that room heating was not working, only after spending time trying to get room heating to work were told that it was not working and had not been working for 4 days and that was the reason that there was an electric heater in the room, This heater did heat the room but uncomfortable to use as it was a very dry heat . Break fast choice very poor (only scrambled eggs and sausage as cooked option available) continental option very poor, no protein and no fresh fruit available. Overall the choice of food,the quality poor and the hot food was cold. December 12, 2014
Rated 3.0 out of 5.0 by Disappointing breakfast I thought the breakfast was disappointing, there was not enough choice, no fresh orange juice, no bacon, only one choice of eggs, scrambled egg was bland. December 11, 2014
Rated 5.0 out of 5.0 by Sleeping like a baby The rooms are very clean we only had a shower in the room which suited us fine as we never use a bath when going to a hotel, we were given a choice of firm and medium pillows which i have never had before, i struggled to get on with the heating in the room but i think this was more of a user issue than heating issue. The only down point could find was they did not have bacon in the cooked breakfast buffet. On the whole this was a pleasurable stay, I don't get away with the Mr very often without the children, but our stay was really comfy. December 10, 2014
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