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Rated 4.1 out of 5 by 169 reviewers.
Rated 4.0 out of 5.0 by Everything OK! Everything was fine. We had a problem with the window and it was fixed very fast. Breakfast very good. Rooms are not too big. September 2, 2014
Rated 3.0 out of 5.0 Convenient hotel I booked 6 rooms for party guests and the beds were of varying comfort; some hard and others soft! Staff were helpful as they made up the put you up bed for my daughter as her husband is 6ft 8in and they could not fit into a standard bed. Disappointed that the beds were not king size so in future would book a twin. Good that the hotel is open 24 hours as arrived back therE at 2am after spending three hours in Horton A&E!! August 28, 2014
Rated 4.0 out of 5.0 by Highly recommended Friendly Staff,Very clean,good breakfast,FREE hot drink machine in lobby.Frankie and Bennys and Toby Carvery short walk across car park . August 28, 2014
Rated 1.0 out of 5.0 by lack of any service at breakfast !! the restaurant was a complete shambles for breakfast. we were told that they were not allowed to serve bacon for breakfast !! could you explain why this is ? eggs over cooked .food not all ready at same time..lack of heating in rooms and no heating in bathroom.no tables laid up in restaurant and extremely unhelpfull retaurant staff.. August 28, 2014
Rated 5.0 out of 5.0 by What more could you want in a budget hotel stay. My wife and I stayed at this hotel and found the whole experience first class from start to finish. August 28, 2014
Rated 4.0 out of 5.0 by Leisure stay Used to HIE at Banbury as a base for touring the Cotswolds and the Oxfordshire Area. Very good location , right on motorway Junc. and 15min walk into Banbury, clean and comfortable. The Wi-Fi is a boon even if a little slow at times, and the breakfast more than adequate to set you up for the day August 28, 2014
Rated 3.0 out of 5.0 by Hit and Miss The whole experience was somewhat varied. From the start, David was extremely helpful, accommodating and warm. He made the whole booking process painless which is exactly what anyone wants when looking at hotels. He also went one step further and organised my membership card to be reissued to me even though I hadn't requested it. Upon arrival, the receptionist (sorry, I didn't get her name) was also warm and friendly. While the room wasn't ready (this was expected as it was before the 2pm check-in time) she helped point me in the right direction when I asked for some restaurant recommendations. When we eventually got our room, we were given a triple room as requested but the room had been set up for only 2 people. I asked the front desk to rectify this and we agreed this would be done when we were out for the evening... which it was. Up until now, the service was exactly at the expected level. Unfortunately, it all fell apart at the point of check out. The receptionist (Shana maybe?) was about to charge me a higher price than what was confirmed to me. She refused to believe that I was offered the price I was claiming... in fact she refused to really engage with me until I was able to show her proof of my confirmation, which I did. It was her coldness and inability to show any warmth whatsoever that frustrated me. But what was worse, is that once I had proven I wasn't lying, she then started blaming David for not adding any notes etc to the reservation. While this may be the case, I understand these notes can sometimes be missed. What I think is unprofessional is not engaging with the guest and making one feel like a small creature, but also to blame your colleagues in front of the guest. Mistakes happen... take responsibility and move on. It's a shame a perfectly carefree weekend had to finish this way. August 21, 2014
Rated 4.0 out of 5.0 by Ensure 'Non Smoking Room' is in fact a 'Non Smoking Room' We arrived very late with our family, having booked a non-smoking room. Unfortunately, when we arrived the room we were allocated was horribly smelling of smoke. Due to the lateness (11.30pm), we decided not to ask for a change of room. However, upon telling the receptionist in the morning, she said she would inform housekeeping, and did apologise. August 21, 2014
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