Rated 4.2 out of 5 by 175
Rated 4.0 out of 5.0 by Suzy01 Highly recommended
Friendly Staff,Very clean,good breakfast,FREE hot drink machine in lobby.Frankie and Bennys and Toby Carvery short walk across car park .
August 28, 2014
Rated 1.0 out of 5.0 by world traveller23 lack of any service at breakfast !!
the restaurant was a complete shambles for breakfast. we were told that they were not allowed to serve bacon for breakfast !! could you explain why this is ?
eggs over cooked .food not all ready at same time..lack of heating in rooms and no heating in bathroom.no tables laid up in restaurant and extremely unhelpfull retaurant staff..
August 28, 2014
Rated 5.0 out of 5.0 by Bow wow. What more could you want in a budget hotel stay.
My wife and I stayed at this hotel and found the whole experience first class from start to finish.
August 28, 2014
Rated 4.0 out of 5.0 by booty63 Leisure stay
Used to HIE at Banbury as a base for touring the Cotswolds and the Oxfordshire Area. Very good location , right on motorway Junc. and 15min walk into Banbury, clean and comfortable. The Wi-Fi is a boon even if a little slow at times, and the breakfast more than adequate to set you up for the day
August 28, 2014
Rated 3.0 out of 5.0 by HungryHippo246 Hit and Miss
The whole experience was somewhat varied.
From the start, David was extremely helpful, accommodating and warm. He made the whole booking process painless which is exactly what anyone wants when looking at hotels. He also went one step further and organised my membership card to be reissued to me even though I hadn't requested it.
Upon arrival, the receptionist (sorry, I didn't get her name) was also warm and friendly. While the room wasn't ready (this was expected as it was before the 2pm check-in time) she helped point me in the right direction when I asked for some restaurant recommendations.
When we eventually got our room, we were given a triple room as requested but the room had been set up for only 2 people. I asked the front desk to rectify this and we agreed this would be done when we were out for the evening... which it was.
Up until now, the service was exactly at the expected level.
Unfortunately, it all fell apart at the point of check out. The receptionist (Shana maybe?) was about to charge me a higher price than what was confirmed to me. She refused to believe that I was offered the price I was claiming... in fact she refused to really engage with me until I was able to show her proof of my confirmation, which I did. It was her coldness and inability to show any warmth whatsoever that frustrated me. But what was worse, is that once I had proven I wasn't lying, she then started blaming David for not adding any notes etc to the reservation. While this may be the case, I understand these notes can sometimes be missed. What I think is unprofessional is not engaging with the guest and making one feel like a small creature, but also to blame your colleagues in front of the guest. Mistakes happen... take responsibility and move on.
It's a shame a perfectly carefree weekend had to finish this way.
August 21, 2014
Rated 4.0 out of 5.0 by Curly Wurly Ensure 'Non Smoking Room' is in fact a 'Non Smoking Room'
We arrived very late with our family, having booked a non-smoking room.
Unfortunately, when we arrived the room we were allocated was horribly smelling of smoke. Due to the lateness (11.30pm), we decided not to ask for a change of room.
However, upon telling the receptionist in the morning, she said she would inform housekeeping, and did apologise.
August 21, 2014
Rated 5.0 out of 5.0 by dorset lad ideal stop over
First time we have stopped at the holiday inn in Banbury and we were very impressed.very clean,helpful staff and a nice quiet room.Bed large and comfortable.My only down point is the free WIFI was a bit slow,but that may have been my laptop.Apart from that a good stop and one we will use again.
August 20, 2014
Rated 4.0 out of 5.0 by Hippo36 Not a great bed
The hotel was great having sky in the room was a very pleasant surprise the only issue was when I booked I asked for a king size bed and did ask the question "it's not too beds strapped together is it?" And was told it wasn't when we arrived it was very late after visiting family in Wales then making the three and half hour journey to the hotel we were very disappointed to discover that there was no king size bed and that it was too bed strapped together as it was so late when we checked in we just tried to make the best of it and get some sleep which wasn't a lot. The guy on reception in the morning was very helpful and we asked if we could just have an extra duvet on the bed to try and pad it out so the gap wasn't so noticeable as when the bed was made and you lay on it you couldn't feel the gap so much . Apart from the bed issue the hotel was friendly very clean in a great location with a Franky & Bennys and a Toby cavery across the car park I would recommend and stay again just not request a bigger bed next time .
August 19, 2014
Rated 5.0 out of 5.0 by cymraes7 Very good stay with restaurants on doorstep
Seemed like a newly refurbished or newly built holiday inn, room was clean and comfortable, Toby Carvery and Frankies & Bennys just over the road. Hotel staff were friendly, great location, good car park. Breakfast was good although not much choice of cooked breakfast, scrambled eggs, beans and sausages only available, however was still tasty. I would recommend this holiday inn.
August 18, 2014
Rated 5.0 out of 5.0 by McXi Good budget hotel
Nothing fancy. Just what you expect from an IHG hotel. Excellente value for money.
August 17, 2014
Rated 4.0 out of 5.0 by sue153 Clean and specious room.
Good service. Good selection at breakfast. We were staying in the area to attend a concert and the Hotel more than served the purpose.
August 15, 2014
Rated 5.0 out of 5.0 by cja1923 Fantastic!
Really nice Holiday Inn Express.
Room was very clean, staff were great and the Frankie and Benny's just across the road was an added bonus!
August 13, 2014
Rated 3.0 out of 5.0 by Stephenc4644 Business Three Night Stay
My first impressions of the hotel were that it was modern clean and professional looking.
The staff on reception were well presented and very welcoming.
Check in was efficient and I was in my room within a few short minutes.
The room was very clean and tidy and was equipped to a good standard.
Simple efficient air conditioning made the room temperature nice and comfortable.
The bathroom was very clean but only had a shower and poorly lit.
The bar has a good range of beverages but suffers from slow service and a poor seating area (an extension of the lobby in full view of the Entrance and exit)
The cooked breakfast is very limited consisting of just scrambled egg, baked beans and sausage.
The main food menu is also very limited offering just a handful of options and again suffers from slow service.
In summery the hotels positives are its staff
Its negatives are they are expected to cover too many bases, therefore service suffers
August 11, 2014
Rated 3.0 out of 5.0 by DA42 Brief stay
We arrived quite late and left very early, so our experience at the hotel was limited. Having said that, the check-in and check-out processes were fast and efficient and the room was clean and comfortable, apart from a very unpleasant smell of damp in the bathroom.
The breakfast choice was quite limited even for a normal diet, however I need a gluten free diet, so there was little obviously available that I could eat. I asked a member of staff if there were an GF choices and she was extremely helpful and went to the kitchen to arrange for some toast to be made.
August 11, 2014
Rated 4.0 out of 5.0 by jvaleting Excellent value for money and great breakfast
My son and I stayed one night at the Express, Banbury. Friendly staff, very clean room, excellent breakfast and good value for money. Free wifi a huge plus!
August 7, 2014
Rated 5.0 out of 5.0 by Mustang 2006 Next night
The staff were courteous, helpful and went that little further than necessary.
The room was comfortable and slept well and was ready for another exciting day at Silverstone.
Would recommend this hotel if your off to the races it's not to far away.
August 6, 2014
Rated 5.0 out of 5.0 by aggie0774 Lovely Room and They Accept Dogs!!!!!
Lovely modern and comfortable room with a/c and dogs are welcome - brilliant!! Only two drawbacks was no bacon for breakfast and one of the reception staff was pretty miserable on arrival BUT overalll the stay was very comfortable and welcoming.
August 5, 2014
Rated 1.0 out of 5.0 by TELFROMETUDD Attention To Detail
I use this facility because it suits my needs when I come and visit relatives in Banbury. I like it because it is functional and on the whole provides a quiet, clean room at a fair price.
I have been using the Banbury Holiday In Express now for nearly 3 years and regrettably the standards have gradually slipped to a point where it becomes really noticeable.
I used to feel like I was treated with respect and as a "valued" guest, even at the cheaper end of the hotel market which I know this is, but even common courtesy seems to be difficult for the current enterprise, staff and management.
I left from my last visit with an overall down-cast feeling, and not looking forward to my next visit and wondering if I should now try somewhere else.
To top it all, I took a photo of the Main Entrance and what that displays, to me, sums up the whole place. I doubt HIE will publish it
August 4, 2014
Rated 5.0 out of 5.0 by nbrad1234 Great breakfast and friendly service
We had a great experience from the moment we stepped in the door. All of the staff without exception was extremely helpful. I wasn't sure about the hotel as it was so close to the motorway, but we never heard a thing. Really varied breakfast with hot and cold choice and excellent coffee.
August 2, 2014
Rated 5.0 out of 5.0 by G.dad A Warm Welcome
If you are travelling on the M40 I would highly recommend the Holiday Inn Express Banbury. The staff are very helpful and friendly and the rooms are well appointed and comfortable. Breakfast is a highlight and the range of food would cater to even the fussiest eater.
There is plenty of free parking and the location of the Inn is within 5 minutes of the town centre.
July 31, 2014
Rated 5.0 out of 5.0 by Norman the wise Good room
Nice room. Breakfast a little slow at peak time but completely acceptable. Overall excellent hotel in great location.
July 30, 2014
Rated 5.0 out of 5.0 by The great JW Made very welcom
Excellent staff and clean throughout, will return - highly recommended
July 28, 2014
Rated 4.0 out of 5.0 by Roz50 Comfortable Bed and Good Service
Good for the over night stay we needed. Clean, efficient and the staff were very helpful.
July 28, 2014
Rated 2.0 out of 5.0 by weeone2000 Poor Quality Sleep
The first room we were given had a sofa bed with broken slats which my children were expected to sleep on. The sofa bed had not been made up properly with the sheet appearing to have been thrown onto the sofa bed. We resolved this and were moved to another room. The double bed was unbelievably uncomfortable with a terrible saggy mattress which meant poor sleep and a sore back. Breakfast was mediocre - there was no cutlery when we were selecting our breakfast and then when we asked for knives and forks the trays were filled with cutlery which was filthy.
I won't be going back to this hotel :(
July 18, 2014
Rated 3.0 out of 5.0 by Vicky243 Recent Stay
After staying at the Holiday Inn Express Swindon, the previous weekend I was expecting the same service from staff and the room which was rather surprisingly good. So when upon arrival at the Banbury and going to the reception to check-in I was saddened by the attitude and the manner of the member of staff. Not only did I feel that we were an imposition, I felt that we would at least be verbally informed of the number of the room we would be staying in, instead all we were told go round the corner and your room is down there in a sullen voice.
The remaining of the staff were polite and I would say extremely stretched in particular at the breakfast time, but first impressions make a persons stay.
A further real positive with the Holiday Inn Express is the air conditioning, it was a pleasure to be in a hotel where the air conditioning works and you don't have the desire to get out of the room you have been allocated. That is of course if you know which room you are supposed to be staying in!!!!
July 15, 2014
Rated 4.0 out of 5.0 by DaveMac13 Good hotel at reasonable price
For the price paid you cant really argue, you get a comfortable room, free wifi and good air conditioning/heating. The breakfast is a nice bonus too, its a fairly basic selection but there is enough to cover all tastes. Staff are polite and the bar is well stocked if a little expensive.
If you are travelling and only need a room for a couple of nights i can easily recommend this, its a great place to drop your bags for the day and return to rest at night and wont cost you an arm and a leg.
July 14, 2014
Rated 2.0 out of 5.0 by New Forest gump Good for M40 access
Not the best by a long way. good for one night but not a few days. Basic in many ways.
July 13, 2014
Rated 5.0 out of 5.0 by Holidaywoman49 Good for a stop on the way home
We have used this hotel on several occasions it is a suitable place to stop on our way home, always pleased with all aspects of our stay.
July 11, 2014
Rated 4.0 out of 5.0 by Steel Man Nice Hotel Rubbish Breakfast
The location of the hotel is very convenient. The room was clean and comfortable. The bar was pleasant and the staff friendly. The breakfast was awful. No bacon available, only scrambled eggs, sausage was O.K., cold baked beans, Generally very poor selection.
July 11, 2014
Rated 5.0 out of 5.0 by Deeksie One Nights Stay.
Overall excellent and was dog friendly. I discovered that not all Holiday Inns are dog friendly as I tried to book another one while traveling in Cheshire.
My only comment is that I think £10.00 charge for my small dog was rather excessive.
July 9, 2014