Rated 4.2 out of 5 by 581
Rated 5.0 out of 5.0 by jfromholland perfect hotel
perfect hotel for my needs. direct by metro national stadium .really friendly check in and a perfect very clean and quiet room. next time in Bangkok will be staying again
August 30, 2015
Rated 3.0 out of 5.0 by celticsbunny Good, but not as great as last time.
I was very excited to stay at this HIX again, however, the experience I had this time was not as great as last time.
Best part of my stay was the staff, most of them were very friendly and helpful, especially a front desk staff named Tonn. Tonn was always smiling and asking me how was my day and stuff, he showed that he really cared about the guests. But one of the agents named Guts was not that friendly, she did not smile, even if you smile at her she does not smile back at you. I passed by front desk many times and she did not make any eye contacts with me, Tonn, on the other hand, always give me a smile even if he is helping another customer.
The worst part of my stay was the room. First room I got assigned to had a lot of problem: the toilet paper holder was broken, there was a big yellow stain on the bed sheet, wall was messed up. It really shocked me because last time I came the room I got did not have any of those problems. I wonder if housekeeping even do room inspection before they check people in? Second room I got was ok, but there was only 1 slipper in one of the slipper packs. Breakfast had less selection than last time too, so I gave up on going after 1st try, very nice staff though.
Overall, very nice customer service, great location and good sleep quality, but I doubt if I will come back again because I'm afraid I'll get assigned to a room with problems again.
August 28, 2015
Rated 5.0 out of 5.0 by NYDCLaw Another splendid stay
I highly recommend this hotel not only because of it's convenient location to Sky-train/BTS (National Stadium) because it is modern, very clean, well maintained and operated by a professional courteous and staff. Less than 10 minute walk to MBK and all of the shopping and dinging/restaurant options you can imagine. I will definitely stay again.
August 26, 2015