Rated 4.2 out of 5 by 193
Rated 5.0 out of 5.0 by Paris4love Great place to stay!!!
Our room was cleaned and large. They upgraded us because we are rewards members. Wifi was tough getting on but the staff was very helpful. Breakfast was great and front desk was very helpful.
February 5, 2016
Rated 2.0 out of 5.0 by Merry Cherie Unnecessary, Rude Comment From Desk Staff
The desk staff decided to embarrass me via a telephone call AFTER I had checked out and on the freeway going home. Although I paid in advance for two rooms for me and my son, circumstances did not allow my son to attend. I had non-refundable reservations, so I knew I had to eat the cost of the second room. After I checked out, and was on the road, the woman who checked me out called me only to say "Your son was a 'no show.' Did she think I didn't know that? Wasn't the hotel happy with payment for two rooms? Why embarrass me with that "news" about my son? In addition, the desk woman had claimed she put out the bills under the doors of the two rooms at 4:30 a.m., but she had not, I was up at 4:30 a.m.; there was no bill in either room. I checked out at about 6:20 a.m, the desk woman was irritated that I asked for receipts for the rooms! This Banning hotel was the first, and the last, time I will darken their towels.
February 1, 2016
Rated 4.0 out of 5.0 by 1bryguy1 Random issues
I have stayed at the HIE in Banning multiple times. Don't get me wrong... Its a great room and great hotel! And would stay here again in a heartbeat especially on the "other" choices in Banning.
Unfortunately each time I visit and receive different rooms, each room and time has had its own minor issue.
This past stay was the cleanliness of the room. Ledges behind lamps and lamp stands had not been dusted in a quite long time. (allowing me to part the dust with my finger). Also the windows were noticeably dirty/smudged. (Room 319). But the ROOM WAS GREAT! Plenty of HOT water for showers!!
Also during this past visit the breakfast area, service seemed slow in replenishing food... (holiday weekend) but, biscuits were especially dried out after being cooked in a steamer, and supplies seemed to not be replenished at 9am (still 30 mins in the time the area was open).
The few weeks prior (can't remember the room number) but under a different name... The wall paper in the bathroom was peeling away from the wall and toilet paper holders were loose at the mounts to the sink.
Great rooms!! just some of them need to be gone over with a fine comb and fix the minor repairs... like the A/C control panel not staying in the upright position or the entire plastic front panel needs reattaching.
January 28, 2016