Rated 4.6 out of 5 by 66
Rated 5.0 out of 5.0 by Terri20130702 Excellent as always - one comment for process improvement...
Normally I wouldn’t add negative comments to a review in which I feel overall is a 5 out of 5 rating.
My husband and I stay here all the time when we visit his family in Barstow. We always have a delightful stay.
Staff is great, things appear very clean, its quiet, and the food is definitely doable especially with the options there.
However, on this trip I witnessed something that I just want to note for possible process improvement…
While having breakfast a customer accidently knocked over about 6 coffee cup lids onto the floor.
There was a gentleman working that morning alongside the primary kitchen help. Not sure if he was a manager overseeing or someone in training or what. But he was definitely with the hotel but not the primary kitchen help.
The customer picked up about 5 of the lids and placed them off to the side not knowing exactly what to do with them.
The gentleman working there picked up the last one and put it back on the stack of clean lids.
Thinking about how many people have stood in that spot pouring coffee, and that there is a 50/50 chance the mouth portion of the lid was on the ground, it amazed me that someone working there would actually put the dirty lid back on the stack of clean ones. I mean we are talking one lid (okay maybe 6) that should be trashed.
I’m sure stuff like that happens all the time (and is mostly unseen) which is why I’m careful as I can be in buffet type environments as I’m sure the food is not always handled as I would prefer it to be via workers OR customers. But, that was just a blatant transaction that in my opinion should not have happened especially in front of customers.
PS – I had my own travel mug with me…
December 2, 2013
Rated 5.0 out of 5.0 by Vegas55 Really Great Place
Stayed here because I didnt want to drive all the way into Los Angeles for a show. The staff greeted me and were super nice. I would definitely stay here again. The young ladies at the desk were very friendly and didn't mind chatting for a couple of minutes
November 27, 2013
Rated 4.0 out of 5.0 by Cathie100 Great staff
Stayed at the Holiday Inn while on our way to Santa Monica Pier - Joe was a great help to us - printed off a map for us and had a wonderful sense of humor - laundry facilities was also a bonus - pool and hot tub were great .
November 20, 2013
Rated 5.0 out of 5.0 by Leanora Best in the west
This is by far my favorite property I stay at. The staff always do their best to acommidate my need. I am platinum with Marriotb also. But when I can stay at a Holiday Inn I am always happy. Love the showers. When I arrived I had not had time for dinner. The staff was cleaning up their Wednesday evening managers meal. They were almost finished but asked if they could make a plate for me. Saved me a trip out after a 14 hr. day. Frontbdesk gave me a suite and upgraded the manager that was accompanying me. Thank You. I travel 3 to 4 days a week, your staff always makes me feel at home,
November 17, 2013
Rated 5.0 out of 5.0 by MissRHS1965 Excellent service and a great place to relax
I stay here periodically on my way to Las Vegas. This time the desk clerk recognized me and was very complimentary. The hotel is always in excellent condition and the staff available to assist whenever necessary. I make a habit of stopping here simply because it is an excellent place and provides such great service. I recommend it highly to travelers.
November 15, 2013
Rated 5.0 out of 5.0 by arcticgeronimo Best Stay in Barstow
A very new facility that is clean, safe, and provides a good nights stay.
November 10, 2013
Rated 5.0 out of 5.0 by Anneronbb Front desk welcome
After stopping at three three other places with too high of prices, no vacancy and just not up to par 60s looking roadside motels, I walked in and was greeted by Joe at reception like a new best friend. Had a good rate for us and our little 8 pound Papillon, Skipper. Joe made sure we were on the first floor and close to an end door for easy access with Skipper. Both dinner and breakfast were included PLUS cookies and coco 24/7. We will stay here again!
November 2, 2013
Rated 4.0 out of 5.0 by dick8 Great hospitality
We were graciously welcomed and offered cookies and tea and coffee. The room and building was well kept up and clean. We had a good night of rest though the bed seemed a little hard for us. We were invited to become reward club members.
October 30, 2013