Rated 4.6 out of 5 by 194
Rated 5.0 out of 5.0 by Terri20130702 Excellent as always - one comment for process improvement...
Normally I wouldn’t add negative comments to a review in which I feel overall is a 5 out of 5 rating.
My husband and I stay here all the time when we visit his family in Barstow. We always have a delightful stay.
Staff is great, things appear very clean, its quiet, and the food is definitely doable especially with the options there.
However, on this trip I witnessed something that I just want to note for possible process improvement…
While having breakfast a customer accidently knocked over about 6 coffee cup lids onto the floor.
There was a gentleman working that morning alongside the primary kitchen help. Not sure if he was a manager overseeing or someone in training or what. But he was definitely with the hotel but not the primary kitchen help.
The customer picked up about 5 of the lids and placed them off to the side not knowing exactly what to do with them.
The gentleman working there picked up the last one and put it back on the stack of clean lids.
Thinking about how many people have stood in that spot pouring coffee, and that there is a 50/50 chance the mouth portion of the lid was on the ground, it amazed me that someone working there would actually put the dirty lid back on the stack of clean ones. I mean we are talking one lid (okay maybe 6) that should be trashed.
I’m sure stuff like that happens all the time (and is mostly unseen) which is why I’m careful as I can be in buffet type environments as I’m sure the food is not always handled as I would prefer it to be via workers OR customers. But, that was just a blatant transaction that in my opinion should not have happened especially in front of customers.
PS – I had my own travel mug with me…
December 2, 2013
Rated 5.0 out of 5.0 by Vegas55 Really Great Place
Stayed here because I didnt want to drive all the way into Los Angeles for a show. The staff greeted me and were super nice. I would definitely stay here again. The young ladies at the desk were very friendly and didn't mind chatting for a couple of minutes
November 27, 2013
Rated 4.0 out of 5.0 by Cathie100 Great staff
Stayed at the Holiday Inn while on our way to Santa Monica Pier - Joe was a great help to us - printed off a map for us and had a wonderful sense of humor - laundry facilities was also a bonus - pool and hot tub were great .
November 20, 2013
Rated 5.0 out of 5.0 by Leanora Best in the west
This is by far my favorite property I stay at. The staff always do their best to acommidate my need. I am platinum with Marriotb also. But when I can stay at a Holiday Inn I am always happy. Love the showers. When I arrived I had not had time for dinner. The staff was cleaning up their Wednesday evening managers meal. They were almost finished but asked if they could make a plate for me. Saved me a trip out after a 14 hr. day. Frontbdesk gave me a suite and upgraded the manager that was accompanying me. Thank You. I travel 3 to 4 days a week, your staff always makes me feel at home,
November 17, 2013
Rated 5.0 out of 5.0 by MissRHS1965 Excellent service and a great place to relax
I stay here periodically on my way to Las Vegas. This time the desk clerk recognized me and was very complimentary. The hotel is always in excellent condition and the staff available to assist whenever necessary. I make a habit of stopping here simply because it is an excellent place and provides such great service. I recommend it highly to travelers.
November 15, 2013
Rated 5.0 out of 5.0 by arcticgeronimo Best Stay in Barstow
A very new facility that is clean, safe, and provides a good nights stay.
November 10, 2013
Rated 5.0 out of 5.0 by Anneronbb Front desk welcome
After stopping at three three other places with too high of prices, no vacancy and just not up to par 60s looking roadside motels, I walked in and was greeted by Joe at reception like a new best friend. Had a good rate for us and our little 8 pound Papillon, Skipper. Joe made sure we were on the first floor and close to an end door for easy access with Skipper. Both dinner and breakfast were included PLUS cookies and coco 24/7. We will stay here again!
November 2, 2013
Rated 4.0 out of 5.0 by dick8 Great hospitality
We were graciously welcomed and offered cookies and tea and coffee. The room and building was well kept up and clean. We had a good night of rest though the bed seemed a little hard for us. We were invited to become reward club members.
October 30, 2013
Rated 3.0 out of 5.0 by OregonFlip First Time Disappointed
I have always been pleased with HIE, this was an exception, and I have stayed here several time prior to this stay. I should get my points and money returned, in my opinion.
The shower drained very slowly, so much so that we stood in dirty water several inches deep. Since shower was in the morning, it was too late for correction.
The egg omelet was cool, even though under the heat lamp. The Cinnamon roll was stale, maybe yesterdays?
I will stay here in the future, but this stay was bad with all the problems in the morning just prior to check out.
October 30, 2013
Rated 5.0 out of 5.0 by Wade77 Great place to stay
Very nice place to stay, all staff is very helpful and friendly. Willing to help with any request. Room clean and beds very comfortable. Free breakfast was good, there was a good variety of items. Definitely would recommend this hotel. .
October 28, 2013
Rated 4.0 out of 5.0 by PVANH Room layout was not as good as it could be.
Other HI express hotels had the bed separate from the desk and seating area making it suitable for one to be working at the desk while the other was trying to sleep. This room had the bed smack in the middle of the room with the other conveniences at either end.
October 28, 2013
Rated 5.0 out of 5.0 by TravelingBack A very special extra in service
Wow! that's just one word to describe this property and the staff that look after your 'every need' and continually remind you that they are there to make your stay memorable; well it was, arriving after a very long day on the road and come to find out that there is a HOT meal served in the evening on Tuesday and Wednesday nights - what a treat and not having to go out and find a restaurant made this extra-in-service worthy of this review.
October 21, 2013
Rated 5.0 out of 5.0 Customer Service is tops
I have stayed at this hotel a number of times and have always felt that customer service was a high priority. Every effort is made to help a customer to feel comfortable and to make it possible for pets to be able to stay with their owners.
The only comment I have that this hotel could improve on would be to have a table and chairs in each room so that there is a place to eat supper/breakfast since one cannot leave pets in a room alone so eating in the room is necessary when traveling.
This hotel is high on my list of great places to stay. The staff are always very helpful and friendly.
October 19, 2013
Rated 5.0 out of 5.0 by Shooshoo7 Clean, quiet and comfortable.
Great service, exceptional hotel. Have stayed 4 times and will be back.
October 11, 2013
Rated 3.0 out of 5.0 by sd1673 Great location
Great location, convenient for desert runs! Great breakfast, clean common areas, and friendly service. Gym is a big let down and entire 3rd floor (including my room) smelled of cigarette smoke. Would definitely stay again if in the area!
October 6, 2013
Rated 5.0 out of 5.0 by MarilynM We had our 7th family reunion here!
We couldn't ask for a better place to hold our reunion. Everyone of your staff is always helpful. Thank you so much!
October 2, 2013
Rated 5.0 out of 5.0 by Queenpumpkin Wow! Great room that wasn't the typical suite!
What a wonderful and delightful surprise! We stayed in the king executive suite and it was like none other! The suite had a nice size “living room”, Jacuzzi, large bathroom, dining table in a wonderful dining area and a spacious bedroom with desk. This is, by far, the best king executive suite within the IHG line that we have stayed in and we are in motels, on average, nine to ten months out of the year. There are four large windows, all with great room darkening curtains that stayed closed when need be. The bed was very comfy, room was extremely clean and the staff was simply awesome! The only area of improvement would be the breakfast, however, IHG is known for its pretend eggs and wanna be bacon and this, sadly, reflects onto the facility. The facility is easy to find and away from traffic noise.
September 28, 2013
Rated 5.0 out of 5.0 by Bosley Totally all around wonderful experience
We just stayed there this weekend for a mini vacation and had the most relaxing time. Room was great,pool was wonderful and the Sunday breakfast was good.My husband said the cinnamon rolls were fantastic, I chose pancakes,which I do have to say, the automatic waffle machines make a better waffle. The eggs and potatoes were good and hot,great variety of items. Our stay was made even better by Daniel, one of the managers. He went out of his way to make sure we had propane for the steaks we were cooking that night and helped us with a few other things also,friendly guy and you have a wonderful employee!Lisa at the front desk was also very helpful! We may be back in a month if the weather holds out for the pool use!!
September 16, 2013
Rated 5.0 out of 5.0 by Shupedupe Great Comfort
We were very tired and it was so relaxing to come in and get a nice clean room. Coffee 24 hours available was nice and the breakfast was excellent. We always have a good experience when we choose Holiday Inn Express. Latest papers are always available plus the cookies - they are always a big hit.
September 10, 2013
Rated 5.0 out of 5.0 by Rickard Used you folks two years in a row
My wife and I did not plan on coming back to the area of Barstow this year. Since we did there was no second thought of where we were going to stay. You folks have made our stay in Barstow even better 2YRS in a row. So you all are doing allot of things right.
September 8, 2013
Rated 5.0 out of 5.0 by JBLM Great Service
Good people work at this hotel. I need have any problems with this hotel.
September 3, 2013
Rated 3.0 out of 5.0 by NewMiMi Noisy
We usually stay in a Holiday Inn Express when we travel, and they are usually quite comfortable and quite. This hotel was a little different. The doors slammed. It seemed we heard every guest entering or exiting their rooms. Our door was also a slammer. Glad we planned on getting up early, because others on our floor were up and slamming at 4am.
August 28, 2013
Rated 5.0 out of 5.0 by Beachwoman Gem of a Hotel
This hotel if the very best!!! The hotel is half way for us, when we go to visit our daughter and her family. We love to stay there on the way to and from Arizona.
The building and the rooms are always really clean and comfortable. The staff and service is excellent!! We really feel welcome and at home, when we are there.
We travel a lot and always try to stay in a Holiday Inn Express. Many of them are good and are nice places to stay, but this one is outstanding! We almost look forward to staying there as much as visiting our family in Arizona. Thank you to a wonderful staff. They are truly a GEM in the middle of the desert!
August 28, 2013
Rated 4.0 out of 5.0 by arizcals Good parking for van with trailer
enjoyed everything except the lady working the dinner buffet was too talkative with specific customers and neglecting the rest of the customers. We were fine but it was definitely noticeable.
August 28, 2013
Rated 5.0 out of 5.0 by LJM76 Never disappoints!!
Pet room was clean and odor free! Bed was comfy. A/C kept the room at perfect temp! Great TV channel selections, mini fridge to keep drinks cold. 24 hr access to beverages such as tea,coffee and juice. huge variety at breakfast which was served early enough that I got a great start on my day. I had to pay a little more than I wanted but after a disastrous stay with another hotel chain you won't hear me complain.
August 26, 2013
Rated 5.0 out of 5.0 by Minna1 Overall
The hotel is convenient, clean and withbgod facilities.
The staff are freindly and courteous.
Barstow is a stopover but the hotel makes it pleasant
August 20, 2013
Rated 5.0 out of 5.0 by Spuds Great place
Spent many nights at this hotel and would recomend to all!!
August 18, 2013
Rated 4.0 out of 5.0 by Joe1968 Overall
Friendly staff, clean rooms and excellent services
The small things like coffee and cookies all day, are thought of.
The pool and hot tub are great after a long day and the closeness to many restaurants is another plus
August 16, 2013
Rated 5.0 out of 5.0 by Banditsmom13 Traveling with pets
We were on a road trip with our two dogs.
We asked for a downstairs room and not only did we get that, we got one right next to an outdoor entrance which made for easy access getting the dogs in and out. It was thoughtful. Other pet owners stayed near our room so I think this was planned as a good place for the people with pets. Staff was very polite and helpful. Facilites were comfortable and clean. We will definately stay here again!
August 16, 2013
Rated 5.0 out of 5.0 by Grimmley1 Great Service
I have stayed at hotels for tears and the staff here are the best.
August 14, 2013