Rated 4.5 out of 5 by 57
Rated 5.0 out of 5.0 by Diogenespolygraph Outstanding service from the front desk. Excellent breakfast and coffee.
I don't like staying away from home but this is the next best thing. The staff is courteous and effective. I stay there at least once a month for business. I could stay elsewhere and save some overhead but I would never get the prompt and selfless service at any place other than at the Holiday Inn Express. The manager keeps all systems running smoothly, he is often behind the front counter, and al the desk clerks are all kind and helpful. I often have special request (early check in or use of conference room for an hour) I have never been denied a reasonable request. I wish all my business trips could run as smoothly as the Bartlesville trips do. The Bartlesville holiday inn express is the best kept secret in the state. On one occasion I jokingly requested biscuits and gravy for breakfast and the next morning the cook had them waiting for me when I arrived in the breakfast area. So be careful what you ask for, the staff will try to get for you.
July 27, 2014
Rated 4.0 out of 5.0 by Teresa218 Great service, clean and comfortable rooms
On arriving we were effeciently checked in. The first room we were given had an A/C unit not working properly. We called the front desk and was quickly provided another room. Good service can be easy when all goes well. Great service is how solutions are found when a not so perfect situation arises. Well done! Both rooms were at the same standard of cleanliness and comfort that we have come to know from Holiday Inn Express. The breakfast area was very roomy and accommodating. Nice selections of fruits, cereals, bagels, breads, pancakes, and beverages. Hot choices and nice beverage selection. Good selections for the diabetic in my family, also.
July 24, 2014
Rated 5.0 out of 5.0 by Jamesmac Improvements
For the price paid for the room, you would expect a refrigerator and microwave.
July 22, 2014
Rated 3.0 out of 5.0 by Cajacob What Happened?
Let’s start with the good! Rooms and hotel were clean, as always. Breakfast was good, again as always.
BUT… the staff this time was the worst I have ever had anywhere. I have stayed at the Holiday Inn Express Bartlesville many times. In fact this was the hotel that I signed up as an IHG Rewards member at. I do not know what happened to the customer service this time. The lady at the front desk at check in was rude, never got up out of the chair. Did not place me in a room with a fridge, even though the reservation was for one. Did not “know how” to add my rewards points to my account. Did not ensure that my rewards points were added, (the gentleman who was there at 5 a.m. when I came down had to). And since she did not do that I had to check out which caused me to run late. She did not offer me a water or the bonus 300 points, (which are still not added to my account), nor did the gentleman in the morning. In fact both of them acted like they did not know what I was talking about.
Over all my stay was good, but the issues with no fridge in my room, the rewards points, and the outright rudeness of the desk personal made it a soso stay this time. I hope it is better when I go back in August.
July 21, 2014
Rated 5.0 out of 5.0 by Danomano Comfy bed.
Clean and comfortable, frnt desk handled everything in a professional manner.
July 20, 2014
Rated 3.0 out of 5.0 by TLJ43 Clean room and great staff.
The roomwas clean, bed was comfortable, and the staff was great. The breakfast choices could be better, but that goes for all the HIE. The internet service was horrible. The three nights I stayed here, there was no internet service. I could not use my computer in my room.
July 20, 2014
Rated 5.0 out of 5.0 by Domino21 Baseball Trip
Team stayed 3 nights
Excellent location close to restaurants
Breakfast was great
Would stay again
July 10, 2014
Rated 5.0 out of 5.0 by Texas Red Friendly staff!!
Very good service. Staff members were polite and helpful.
July 9, 2014