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Rated 4.4 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Great place to stay We loved our visit. The children enjoyed the pool and breakfast. We were the first guests when this site opened several years ago, the building and staff have kept the area in top condition. We always enjoy our stay with you in this location. The cookies were SUPER! August 22, 2014
Rated 5.0 out of 5.0 by excellent hotel but wish the outside doors were closer to the elevator It would be nice if we came in through a side door (which we were told to do) we could have entered by the elevator instead of walking up flights of stair with all our luggage. On top of that the employee at the front desk said the side outside door may or may not work! August 19, 2014
Rated 2.0 out of 5.0 by Morning Desk Clerk VERY RUDE! Back door key lock needs repair. Overall, the stay was average. I had stayed at the facility 6 weeks prior to my stay on Wednesday, August 13, 2014. Before I was pleased and decided to stay again. However, this time I was extremely provoked by the morning desk clerk, Michael. I use a walker due to neuropathy from recent neck and back surgeries: therefore requested the previous handicapped accessible room I had before. Upon waking and preparing to leave at about 6:00 am, I noticed ther was no billing receipt so I called the desk. Michael said there must be something wrong with my Priority Club number and the corporate office. He told me to come to the desk to get my receipt. I asked whether he would bring it to me as my room was at the very end of the hall. HE flatly refused saying he couldn't leave the front desk and the error was not his fault..... thus implying IT WAS MY FAULT!!!!! The time and effort for him to bring me the paper would take less than a minute. I discontinued the conversation angrily and began to finish placing totes and items on my walker to depart. 3 minutes later, the receipt was slipped under my door. His attitude and demeanor was lacking good customer care and service. When I departed, I drove by the front desk and watched Michael at the desk 'feeding his face' with breakfast. I had not participated in the breakfast offerings but went to the local McDonalds drive-thru for an iced tea. However, my morning was tainted by the memory of Michael's manners. August 17, 2014
Rated 5.0 out of 5.0 by Excellent hotel I enjoyed staying at this hotel, and I especially love how friendly and attentive the staff is, and the breakfast is really great. Love the variety. Clean and comfortable place and I will be staying here again for sure! August 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed, quiet room and loved the breakfast but out side doors weren't working There is another review dated 8/1 complaining about the outside doors not working. I stayed 8/13 and they were still not working! Comfortable bed and quiet. Loved the breakfast. We never received a bill and now I have to try and get a copy of it for my records. August 14, 2014
Rated 5.0 out of 5.0 by oden family germany excellent stay, would recommend to anyone we had a vehicle broken down, and they were very sympathetic to our needs. The hotel was very clean, and everything worked great. The food was very good also, and staff took very good care of us. Thanks and hats off to a great place to stay August 14, 2014
Rated 4.0 out of 5.0 by Great staff We had a great experience with the staff during our day visit and leading up to the stay. Clint and Devan were very helpful and attentive to our needs. The hotel however seemed to be short-staffed. In our three day stay, there were no clean towels in the fitness center nor the pool area; and the basket of dirty towels was not washed during our time there. I was able to get a towel from the front desk on my first day and was told that I got the last one. Also, there was seldom hot coffee available past breakfast in the lobby area (and never decaffeinated). Neither was there hot water available on two days. It was provided upon request. There just didn't seem to be enough staff to get everything done except by request. August 12, 2014
Rated 2.0 out of 5.0 by Not a good experience I stayed in this hotel for 4 days. Three of the four days the outside door would not work with the room key. I complained to the receptionist and basically my complaints fell on deaf ears. kept telling me the maintenace guy has worked on them but they don't stay working. Also, being a Platinum member I could not even get a free bottle of water. Was told I could purchase one for a dollar. August 6, 2014
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