Rated 4.4 out of 5 by 63
Rated 2.0 out of 5.0 by Helmer Morning Desk Clerk VERY RUDE! Back door key lock needs repair.
Overall, the stay was average. I had stayed at the facility 6 weeks
prior to my stay on Wednesday, August 13, 2014. Before I was pleased and decided to stay again. However, this time I was
extremely provoked by the morning desk clerk, Michael. I use a
walker due to neuropathy from recent neck and back surgeries:
therefore requested the previous handicapped accessible room
I had before. Upon waking and preparing to leave at about 6:00 am, I noticed ther was no billing receipt so I called the desk. Michael said there must be something wrong with my Priority Club number and the corporate office. He told me to come to the desk to get my receipt. I asked whether he would bring it to me as my room was at the very end of the hall. HE flatly refused saying he couldn't leave the front desk and the error was not his fault..... thus implying IT WAS MY FAULT!!!!! The time and effort for him to bring me the paper would take less than a minute. I discontinued
the conversation angrily and began to finish placing totes and items on my walker to depart. 3 minutes later, the receipt was slipped under my door. His attitude and demeanor was lacking
good customer care and service. When I departed, I drove by the front desk and watched Michael at the desk 'feeding his face' with
breakfast. I had not participated in the breakfast offerings but went to the local McDonalds drive-thru for an iced tea. However, my morning was tainted by the memory of Michael's manners.
August 17, 2014
Rated 5.0 out of 5.0 by Ronnie5577 Excellent hotel
I enjoyed staying at this hotel, and I especially love how friendly and attentive the staff is, and the breakfast is really great. Love the variety. Clean and comfortable place and I will be staying here again for sure!
August 15, 2014
Rated 4.0 out of 5.0 by Carolyn 1018 Comfortable bed, quiet room and loved the breakfast but out side doors weren't working
There is another review dated 8/1 complaining about the outside doors not working. I stayed 8/13 and they were still not working!
Comfortable bed and quiet. Loved the breakfast.
We never received a bill and now I have to try and get a copy of it for my records.
August 14, 2014