Rated 4.4 out of 5 by 65
Rated 5.0 out of 5.0 by klambe Great place to stay
We loved our visit. The children enjoyed the pool and breakfast. We were the first guests when this site opened several years ago, the building and staff have kept the area in top condition. We always enjoy our stay with you in this location. The cookies were SUPER!
August 22, 2014
Rated 5.0 out of 5.0 by Arkansas traveler too excellent hotel but wish the outside doors were closer to the elevator
It would be nice if we came in through a side door (which we were told to do) we could have entered by the elevator instead of walking up flights of stair with all our luggage. On top of that the employee at the front desk said the side outside door may or may not work!
August 19, 2014
Rated 2.0 out of 5.0 by Helmer Morning Desk Clerk VERY RUDE! Back door key lock needs repair.
Overall, the stay was average. I had stayed at the facility 6 weeks
prior to my stay on Wednesday, August 13, 2014. Before I was pleased and decided to stay again. However, this time I was
extremely provoked by the morning desk clerk, Michael. I use a
walker due to neuropathy from recent neck and back surgeries:
therefore requested the previous handicapped accessible room
I had before. Upon waking and preparing to leave at about 6:00 am, I noticed ther was no billing receipt so I called the desk. Michael said there must be something wrong with my Priority Club number and the corporate office. He told me to come to the desk to get my receipt. I asked whether he would bring it to me as my room was at the very end of the hall. HE flatly refused saying he couldn't leave the front desk and the error was not his fault..... thus implying IT WAS MY FAULT!!!!! The time and effort for him to bring me the paper would take less than a minute. I discontinued
the conversation angrily and began to finish placing totes and items on my walker to depart. 3 minutes later, the receipt was slipped under my door. His attitude and demeanor was lacking
good customer care and service. When I departed, I drove by the front desk and watched Michael at the desk 'feeding his face' with
breakfast. I had not participated in the breakfast offerings but went to the local McDonalds drive-thru for an iced tea. However, my morning was tainted by the memory of Michael's manners.
August 17, 2014