Rated 3.9 out of 5 by 107
Rated 5.0 out of 5.0 by ally7 Very satisfied
The hotel was very new on the outside and inside. The staff were very friendly and helpful. Rooms and bathrooms were very large and clean. The breakfast spread was big and food was hot and fresh
August 14, 2014
Rated 2.0 out of 5.0 by AMY098 Very Clean and good service (for the most part)
We enjoyed our stay very much. The hotel was very clean the pool was nice and the breakfast was very good.
Our only disappointment was one person working the front desk seemed to be overwhelmed, not very knowledgeable of some of the hotel practices and quite forgetful. It took me 2 days to make the reservation, she kept putting me on hold telling me she was very busy and the computer was slow so I told her I would call back later.
I called back the next day and asked to be booked with my family in a block of rooms for a wedding. She told me I would have to be put in one room the first night and then move to another the next day I said that was not acceptable so she put me in one room but told me we would have to sign out in the AM and re-register for the 2nd day.
When I got to the hotel and told the guy at the desk what I had to do he said he would take care of that for us... fixed it so we could just pay for the 2 nights and be done with it.
The next morning she called our room to see if we were extending our stay...Grrr. We were not the only people that week end..the stories of such goings on with the same person got to be a joke with all of us...every time someone would tell us another story we would all say "Poor___(persons name). I would stay there again but would definitely ask for a different CS Rep. Oh, by the way, all of the other staff were excellent! Thanks
August 13, 2014
Rated 5.0 out of 5.0 by Nene2027 Comfortable and clean, room was excellent
I was very impressed upon arrival and super excited when I saw the size of our room, staff was friendly and accommodating. This hotel was miles above our stay at Days Inn in the same area. However there were a few drawbacks to our stay.
Children running around the hotels can be heard throughout the halls, elevator broke and my mom who walks with a walker had to walk up and down the stairs for a day or be stuck in the room and the housekeeping staff needs to change the bed linen more than once in three days. Rugs need to be cleaned in elevator and hall ways. Other than this I was say this is one of the better hotels in the area.
August 11, 2014
Rated 5.0 out of 5.0 by Napes47 Great stay!
Very updated Holiday Inn Express. Loved that they no longer have those "bedspreads" but have duvets/comforters. Enjoyed our stay.
August 10, 2014
Rated 5.0 out of 5.0 by Kirk05 Excellent night stay-Business
Excellent hotel and customer service. Room was clean and very comfortable. Breakfast was excellent with multiple choices.
August 7, 2014
Rated 5.0 out of 5.0 by Shelly-B Excellent!
We have stayed at a number of HI Express hotels. This is one of the better ones. Newer hotel, great layout and fantastic family eating area for the breakfast buffet with enough selection to cover a wide range of appetites. The availability of a couple of laptops for use in the lounge area was a nice touch and the computers in the business centre were fast, as were the printers. The entire facility was impeccably clean. Close to Darien Lake theme park and with the breakfast included, it could not have been more family friendly. The availability of guest laundry machines was a plus.
August 7, 2014
Rated 4.0 out of 5.0 by pam1122 Clean room, cold pool!
Nice hotel, clean rooms, good breakfast; however the pool was very cold only 65 degrees. Too cold for the kids which was a bummer for them.
August 6, 2014
Rated 5.0 out of 5.0 by mwilliamsAlbany Very nice stay
The hotel is very close to restaurants and Batavia Gaming and Racing. The hotel is also close to the thruway. I did not notice any loud outside of the hotel noise from the highway. There was some noise outside of the room, but is expected.
The breakfast was very nice. The only thing to keep in mind is to request a suite for a microwave and refrigerator.
They have express checkout which was accruate, which made check out easy.
July 30, 2014