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Rated 3.6 out of 5 by 24 reviewers.
Rated 3.0 out of 5.0 by Not Up to Usual Experience or Expectations Seems as if this property was understaffed on a holiday weekend (Memorial Day). The wait to check in was longer than our usual experience, because the desk clerk was busy dealing with a guest who was complaining extensively about his room not having been cleaned. Our room did not have a "Do Not Disturb" sign, so housekeeping woke us up the first morning. We got a sign from them later that AM so the second morning we were able to avoid the wake-up knock on the door. The breakfast area was pretty much the scene of a locust invasion - virtually zero food when we got there. The single staffer working that area did do a reasonable job of restocking the food as the morning wore on - but the pancake machine remained out of order. The fruit selection was minimal when it was replenished. Some of the common area especially near and in the elevators was excessively stained and dirty. All-in-all, this was probably the least satisfying visit to a Holiday Inn Express that I've experienced, and I'm a relatively frequent guest at HI Express. June 10, 2013
Rated 4.0 out of 5.0 by I would stay again I am often in this area and always choose this hotel. Its always clean and the staff with one exception if great. The shorter older man at the front desk is always confused. EVERY time he is there he messes up my reservations, keys and anything else he touches. Talking to the other staff I am not the only one this has happened to. He gave me a room that was not yet clean. The cleaning staff was not happy. With this one exception its a great place to stay June 7, 2013
Rated 1.0 out of 5.0 by Never Again! We went to New York to see Tim McGraw at Darien Lake. We are from PA so we needed a hotel and found the Holiday Inn Express for a pretty good rate so booked a room. Check in time is 3 pm. We got there at 3:30 pm and there were 4 groups ahead of us waiting for rooms that were not cleaned yet! We waited and got switched from room to room 4 different times! Finally when we got keys to a room an hour later it was time to get around and drive to Darien Lake for the concert. We had no time to relax before the concert after being on the road all day! Never again will I stay at that Holiday Inn Express! They didn't have a clue what they were doing at the front desk. June 3, 2013
Rated 4.0 out of 5.0 by Very Comfortable Enjoyed our stay as usual, love the breakfast and the priority club bag on arrival! May 28, 2013
Rated 5.0 out of 5.0 by An extremely satisfying experience. We loved our stay at the Holiday Inn in Batavia. The hotel is spotless; the room was spacious and comfortable. The location is excellent in that it is close to many amenities. I want to say a special thank you to the very helpful front desk clerk "Kevin" for all the help he provided to us. Good job Kevin! Holiday Inn - you have a gem! May 24, 2013
Rated 5.0 out of 5.0 by Love this place! I've stayed at this property twice & both times the front desk staff has been so friendly and accommodating. The property is tucked away safely & secluded, clean & quiet. Rooms are spacious, clean & comfortable. I look forward to many return visits! May 22, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Clean Comfortable Room The staff were very friendly and went above and beyond to make us comfortable. Breakfast was excellent with many things to choose from and again the attending staff was very pleasant and friendly. Location was perfect for us to shop and explore the area.My husband and I agree we would choose this hotel again should we travel to Batavia. March 23, 2013
Rated 2.0 out of 5.0 by billing issues still not resolved MAJOR billing issues- still have not been resolved after 4 tries. 2 dirty sinks in one room, another room had a toilet that sprayed all over the toilet seat and wall when flushed March 7, 2013
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