Rated 5.0 out of 5.0 by Ridicalis Helpful staff in convenient, clean and reasonable hotel
We stayed here on both legs of a round trip to the East Coast. Staff was very friendly and helpful. Room was clean and good-sized.
Pool is a bit chilly. And the breakfast "meat" choice of sausage gravy wasn't a very appetizing choice.
Would definitely stay here again.
November 29, 2012
Rated 5.0 out of 5.0 by Jossie Just gorgeous!
This holiday inn express in Batavia, ny is absolutely beautiful! The decor is so modern and fresh, the rooms are spacious and modern! So bright and so clean! The staff was very accommodating and the breakfast buffet was excellent! My daughter especially enjoyed the pancake maker machine! What a breath of fresh air that new hotel is--the other ones in Batavia need to step up their game in order to compete!
I would definitely stay there again--looking forward to it, actually!
November 28, 2012
Rated 3.0 out of 5.0 by Francis73 Confortable room
I appreciate that Holiday Inn is updating its bed sheets and rooms in general. This Hotel however is not finished yet and that is a bit of a let down.
November 26, 2012
Rated 3.0 out of 5.0 by grpvine52 Holiday Inn My Favorite---Not This Time !!!
I have stayed at Holiday properties for many years and being a Gold member proves that. I recently stayed at the Holiday Inn Express at Batavia-Darien Lake and was bot happy. The heat did not work properly...it was 26 degrees out and the heat would never room temperature would never get above 63 degrees. The hot water in the shower was luke warm at best and the internet did not work. When I brought the above to the management they didn't seem to care so we ended up having a terrible nights sleep due to being cold...had a worse morning due to no hot water and overall very dissatisfied. The staff here needs to be retrained by HIE !!! I will not recommend this hotel !!
November 19, 2012
Rated 5.0 out of 5.0 by wdfree313 Comfortable bed and great service
Nice and new. This was a GREAT stay.
I was really glad I made this trip.
November 3, 2012
Rated 4.0 out of 5.0 by Mr2Cents Quiet and clean with great staff!
On a busy football weekend, this was as close to Buffalo as we could get on short notice, but we had a very comfortable and enjoyable stay at this site. The hotel was very clean, modern, and quiet. Terrific appointments and amenities throughout the hotel. The staff was especially professional, helpful, and courteous. The beds offered superior comfort. Excellent breakfast choices as well. I can confidently recommend this hotel for the traveller or business person looking for high quality accomodations outside the city.
October 26, 2012
Rated 4.0 out of 5.0 by kpie62 newly opened, new decor
Overall was very nice and confortable .Just opened. Breakfast was good. Although the second morning they were out of fruit/bananas. The second stay there was no shampoo in the bath. The Front desk was not able to bring one up at all. I had to go down in P.j.'s to get one at 6:30 am. I was told no housekeeping comes in until 9:00am. Other comperable hotels have housekeeping there 24/7 if needed.
October 21, 2012
Rated 5.0 out of 5.0 by Technology Brand New
I've rarely done these reviews. I travel a great deal for my company and found this HIE one of the best I've stayed at. The contemporary design & decor was exceptional with a brand neew fitness center. The treadmills are newer then the ones at my health club.
Great HIE...great value.
October 21, 2012
Rated 2.0 out of 5.0 by Barricades Not yet ready for prime time
This property has only been open for about 2 weeks. We stayed on the coldest night of the year so far (28 degrees). Each room has an air/heating unit under the window, and another thermostat on the wall. Neither unit worked in the first room we were put in. The poor desk clerk was the only employee on the property on a Friday night at 7:30 p.m., and she couldn't leave the front desk to check out any problems. The person who was in charge of maintenance was in Erie, PA, hours away. She had me try another room, and she said that it was the wall thermostat that should be working. It wasn't working in the second room, either. We then went to the business center to print our boarding passes, and the printer didn't work. The clerk was able to come to the business center, but she couldn't solve the problem. Luckily, we decided to try the second computer, and it actually worked. The first computer wasn't even hooked up to the printer. When the clerk came back, she was relieved to find out that we were able to print, because the maintenance person (who she called in Erie) said to tell us to walk across the parking lot and ask to use the business center at one of the competing hotels. GREAT CUSTOMER SERVICE!! We went out for dinner, and when we came back, our room was freezing. I went back to the second room, and the wall unit was working, so we switched rooms at 9:30 p.m. and had a restful remainder of the evening. This hotel should not be used by anyone until all of the opening bugs are worked out!
October 18, 2012
Rated 1.0 out of 5.0 by unacceptable terrible experience(s)
The shower recessed ceiling light was hanging 2 feet into shower, with shower water running. The room was not cleaned - bed, towels, etc, as houeskeeping claimed they could not get in room?
October 16, 2012