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Rated 4.1 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by October 2 Batavia Visit Very nice property and close to all the good places to eat. The room was very nice and comfortable. October 7, 2014
Rated 4.0 out of 5.0 by Read the small print All Holiday Inn Expresses that we have stayed in have had refrigerators and microwaves. Not all rooms have them in this one. Make sure you read what is and is not included with your room. It was very clean and comfortable even if the staff was not as friendly. October 4, 2014
Rated 5.0 out of 5.0 by Nice hotel Clean, comfortable and an overall very nice hotel. October 2, 2014
Rated 5.0 out of 5.0 by Surprised We we surprised when we got to the hotel because we had stayed here several times in the past and when we arrived the old hotel was replaced by a new hotel. The room was clean and comfortable, the staff was helpful and friendly. September 29, 2014
Rated 5.0 out of 5.0 by very comfortable bed The bed was very comfortable. I prefer a harder pillow but other than that it was very good. September 25, 2014
Rated 5.0 out of 5.0 by Comfortable Room The room is very good and large space. I like such large room September 16, 2014
Rated 5.0 out of 5.0 by Quiet, clean and comfortable. A nice haven from the day's travel or business dealings.Courteous staff, clean hotel and grounds and breakfast awaiting you bright and early. September 16, 2014
Rated 5.0 out of 5.0 by Great stay in the area Close to local area events and attractions. Staff was helpful and offered helpful advice September 13, 2014
Rated 5.0 out of 5.0 by Typical HIE quality We choose to stay here because of a high standard of quality in HIE which is consistent across America. We love the breakfasts, the Internet connection, and the big rooms. Staff is always friendly and welcoming. Thanks for everything. September 5, 2014
Rated 5.0 out of 5.0 by Excellent Excellent in everything! Service, quality of the hotel room, amenities, breakfast, friendly staff. September 5, 2014
Rated 4.0 out of 5.0 by Front desk staff lacking, hotel was clean The front desk clerk did not smile or greet us other than a "hi" when we arrived. He was very stoic and uninterested in what he was doing. He did not tell us about the free breakfast. Other than that, the stay was great, hotel is up to date and clean and breakfast was good. I would stay here again. September 4, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable We went to a concert at Darien Lake and did not want to drive all the way home afterwards. We chose the Holiday Inn because we have had good experiences with them in the past and they did not disappoint this time. It was a bit pricey for just a place to crash for the night. However if you are looking to stay longer and want to take full advantage of all the amenities then it is definitely worth the price. August 26, 2014
Rated 5.0 out of 5.0 by Exceeds expectation for a "stop on the way" hotel For an on-the-road stop, we were impressed by the stylish, well appointed facility. It's new and very well appointed. we liked the beds, the style, even the art. August 26, 2014
Rated 5.0 out of 5.0 by Wonderful hotel We thoroughly enjoyed our stay at this property and highly recommend it to everyone. The front desk staff was very friendly and helpful, especially Amy. August 26, 2014
Rated 4.0 out of 5.0 by Nice hotel Overall really nice stay, Hotel was very clean and breakfast was nice. It was hard to sleep the first night since the hotel is right next to the thruway, very noisy from vehicles. August 24, 2014
Rated 5.0 out of 5.0 by Beautiful room Great place to stay. Although completely out of Holiday Inn's control freeway noise is excessive, leaving the fan running all night pretty much tuned all of that out. Would return next time we are going to Darien Lake in a heartbeat! Thank you for a great stay! August 23, 2014
Rated 5.0 out of 5.0 by Very satisfied The hotel was very new on the outside and inside. The staff were very friendly and helpful. Rooms and bathrooms were very large and clean. The breakfast spread was big and food was hot and fresh August 14, 2014
Rated 2.0 out of 5.0 by Very Clean and good service (for the most part) We enjoyed our stay very much. The hotel was very clean the pool was nice and the breakfast was very good. Our only disappointment was one person working the front desk seemed to be overwhelmed, not very knowledgeable of some of the hotel practices and quite forgetful. It took me 2 days to make the reservation, she kept putting me on hold telling me she was very busy and the computer was slow so I told her I would call back later. I called back the next day and asked to be booked with my family in a block of rooms for a wedding. She told me I would have to be put in one room the first night and then move to another the next day I said that was not acceptable so she put me in one room but told me we would have to sign out in the AM and re-register for the 2nd day. When I got to the hotel and told the guy at the desk what I had to do he said he would take care of that for us... fixed it so we could just pay for the 2 nights and be done with it. The next morning she called our room to see if we were extending our stay...Grrr. We were not the only people that week end..the stories of such goings on with the same person got to be a joke with all of us...every time someone would tell us another story we would all say "Poor___(persons name). I would stay there again but would definitely ask for a different CS Rep. Oh, by the way, all of the other staff were excellent! Thanks August 13, 2014
Rated 5.0 out of 5.0 by Comfortable and clean, room was excellent I was very impressed upon arrival and super excited when I saw the size of our room, staff was friendly and accommodating. This hotel was miles above our stay at Days Inn in the same area. However there were a few drawbacks to our stay. Children running around the hotels can be heard throughout the halls, elevator broke and my mom who walks with a walker had to walk up and down the stairs for a day or be stuck in the room and the housekeeping staff needs to change the bed linen more than once in three days. Rugs need to be cleaned in elevator and hall ways. Other than this I was say this is one of the better hotels in the area. August 11, 2014
Rated 5.0 out of 5.0 by Great stay! Very updated Holiday Inn Express. Loved that they no longer have those "bedspreads" but have duvets/comforters. Enjoyed our stay. August 10, 2014
Rated 5.0 out of 5.0 by Excellent night stay-Business Excellent hotel and customer service. Room was clean and very comfortable. Breakfast was excellent with multiple choices. August 7, 2014
Rated 5.0 out of 5.0 by Excellent! We have stayed at a number of HI Express hotels. This is one of the better ones. Newer hotel, great layout and fantastic family eating area for the breakfast buffet with enough selection to cover a wide range of appetites. The availability of a couple of laptops for use in the lounge area was a nice touch and the computers in the business centre were fast, as were the printers. The entire facility was impeccably clean. Close to Darien Lake theme park and with the breakfast included, it could not have been more family friendly. The availability of guest laundry machines was a plus. August 7, 2014
Rated 4.0 out of 5.0 by Clean room, cold pool! Nice hotel, clean rooms, good breakfast; however the pool was very cold only 65 degrees. Too cold for the kids which was a bummer for them. August 6, 2014
Rated 5.0 out of 5.0 by Very nice stay The hotel is very close to restaurants and Batavia Gaming and Racing. The hotel is also close to the thruway. I did not notice any loud outside of the hotel noise from the highway. There was some noise outside of the room, but is expected. The breakfast was very nice. The only thing to keep in mind is to request a suite for a microwave and refrigerator. They have express checkout which was accruate, which made check out easy. July 30, 2014
Rated 5.0 out of 5.0 by Great Stay The front desk of this hotel is wonderful. The people at the front desk can break or make a first impression at a hotel. Scott is a great team member. He checked us in without any problems and was friendly after we had spent 4 hours in the car, which was appreciated. Emily, who checked us out, was just as kind. Kudos to them both. July 29, 2014
Rated 5.0 out of 5.0 by Wonderful service and nice room The only recommendation I would make is that there be additional towel bar in the bathroom. With 2 people in the room and only 1 towel bar, the hook on back of the door wasn't quite enough for towels and bath mat. July 24, 2014
Rated 5.0 out of 5.0 by Made our mini vacation even better Very pleased with the Holiday Inn Express Batavia. Nice clean, modern looking, quiet, well appointed and well located hotel. We used it as our base and did day trips to Darien Lakes Water Park and the Museum of Play in Rochester. Check in was a breeze (Priority Club member). Needed a fridge in the room and it was there within 1/2 hour of request. Able to control the air conditioning in the room, everything worked, beds were comfortable, fantastic pillows, got take out and delivery brochures from front desk and slept great. Breakfast was plentiful, hot and with lots of variety and my 4 year old grandson loved the pancake maker. After a day at the water park it was great to discover that we could purchase frozen meals from the lobby and pop them into the microwave near the front desk. Saved us a ton of money and was way better than trying to take a 4 year old out to eat. Nice little indoor pool (a bit crowded one evening) and a sun patio. Loved watching a huge ground hog munching grass on the back lawn one evening. Chatted with the desk staff one evening and she filled me in on Rochester for our next day trip. Hotel was full at least one night yet it was quiet and comfortable, the breakfast was still plentiful and the staff still took the time to talk for a minute. One extra light would have been nice in the room as we did have to move the standing lamp around to get light where we needed it. Overall - GREAT STAY Will no doubt stay there again. July 19, 2014
Rated 3.0 out of 5.0 by Not too happy Room was on the first floor, parking lot I-90 side & next to the ice machine...very noisy, couldn't sleep. Breakfast buffet isn't available until 6:30am, not even coffee was available. All other Holiday Inn Express hotels I stay at when travelling have the buffet available by 6am. As a frequent traveler (and IHG member) who needs to be at job sites by 7am, a quiet room and early breakfast are important factors. I've stayed here many times through the years and have overlooked the breakfast issue before but this was the worst visit yet. July 17, 2014
Rated 1.0 out of 5.0 by Sleepless in Batavia This is a nice modern and clean hotel that is too convenient to the highway!! Even though I took a sleeping pill, I got almost no sleep because of the noise from the highway. We didn't notice the noise as we settled in for the evening but then there was heavy truck traffic after dark that kept us awake all night. The desk staff were very apologetic in the morning and stated that they are installing new sound proof windows. What really bothered us is that, if they know there is highway noise, why did they assign platinum members who checked in early to a room facing the highway rather than filling those rooms last in the evening?? As a platinum member I certainly don't feel "valued" as they are fond of saying!!! July 14, 2014
Rated 5.0 out of 5.0 by Great service The people working at this place are really very friendly and very helpful. You feel at home. July 10, 2014
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