Rated 4.0 out of 5 by 116
Rated 5.0 out of 5.0 by awpshaw Beautiful room
Great place to stay. Although completely out of Holiday Inn's control freeway noise is excessive, leaving the fan running all night pretty much tuned all of that out. Would return next time we are going to Darien Lake in a heartbeat! Thank you for a great stay!
August 23, 2014
Rated 5.0 out of 5.0 by ally7 Very satisfied
The hotel was very new on the outside and inside. The staff were very friendly and helpful. Rooms and bathrooms were very large and clean. The breakfast spread was big and food was hot and fresh
August 14, 2014
Rated 2.0 out of 5.0 by AMY098 Very Clean and good service (for the most part)
We enjoyed our stay very much. The hotel was very clean the pool was nice and the breakfast was very good.
Our only disappointment was one person working the front desk seemed to be overwhelmed, not very knowledgeable of some of the hotel practices and quite forgetful. It took me 2 days to make the reservation, she kept putting me on hold telling me she was very busy and the computer was slow so I told her I would call back later.
I called back the next day and asked to be booked with my family in a block of rooms for a wedding. She told me I would have to be put in one room the first night and then move to another the next day I said that was not acceptable so she put me in one room but told me we would have to sign out in the AM and re-register for the 2nd day.
When I got to the hotel and told the guy at the desk what I had to do he said he would take care of that for us... fixed it so we could just pay for the 2 nights and be done with it.
The next morning she called our room to see if we were extending our stay...Grrr. We were not the only people that week end..the stories of such goings on with the same person got to be a joke with all of us...every time someone would tell us another story we would all say "Poor___(persons name). I would stay there again but would definitely ask for a different CS Rep. Oh, by the way, all of the other staff were excellent! Thanks
August 13, 2014
Rated 5.0 out of 5.0 by Nene2027 Comfortable and clean, room was excellent
I was very impressed upon arrival and super excited when I saw the size of our room, staff was friendly and accommodating. This hotel was miles above our stay at Days Inn in the same area. However there were a few drawbacks to our stay.
Children running around the hotels can be heard throughout the halls, elevator broke and my mom who walks with a walker had to walk up and down the stairs for a day or be stuck in the room and the housekeeping staff needs to change the bed linen more than once in three days. Rugs need to be cleaned in elevator and hall ways. Other than this I was say this is one of the better hotels in the area.
August 11, 2014
Rated 5.0 out of 5.0 by Napes47 Great stay!
Very updated Holiday Inn Express. Loved that they no longer have those "bedspreads" but have duvets/comforters. Enjoyed our stay.
August 10, 2014
Rated 5.0 out of 5.0 by Kirk05 Excellent night stay-Business
Excellent hotel and customer service. Room was clean and very comfortable. Breakfast was excellent with multiple choices.
August 7, 2014
Rated 5.0 out of 5.0 by Shelly-B Excellent!
We have stayed at a number of HI Express hotels. This is one of the better ones. Newer hotel, great layout and fantastic family eating area for the breakfast buffet with enough selection to cover a wide range of appetites. The availability of a couple of laptops for use in the lounge area was a nice touch and the computers in the business centre were fast, as were the printers. The entire facility was impeccably clean. Close to Darien Lake theme park and with the breakfast included, it could not have been more family friendly. The availability of guest laundry machines was a plus.
August 7, 2014
Rated 4.0 out of 5.0 by pam1122 Clean room, cold pool!
Nice hotel, clean rooms, good breakfast; however the pool was very cold only 65 degrees. Too cold for the kids which was a bummer for them.
August 6, 2014
Rated 5.0 out of 5.0 by mwilliamsAlbany Very nice stay
The hotel is very close to restaurants and Batavia Gaming and Racing. The hotel is also close to the thruway. I did not notice any loud outside of the hotel noise from the highway. There was some noise outside of the room, but is expected.
The breakfast was very nice. The only thing to keep in mind is to request a suite for a microwave and refrigerator.
They have express checkout which was accruate, which made check out easy.
July 30, 2014
Rated 5.0 out of 5.0 by lilly092391 Great Stay
The front desk of this hotel is wonderful. The people at the front desk can break or make a first impression at a hotel. Scott is a great team member. He checked us in without any problems and was friendly after we had spent 4 hours in the car, which was appreciated. Emily, who checked us out, was just as kind. Kudos to them both.
July 29, 2014
Rated 5.0 out of 5.0 by cats0731 Wonderful service and nice room
The only recommendation I would make is that there be additional towel bar in the bathroom. With 2 people in the room and only 1 towel bar, the hook on back of the door wasn't quite enough for towels and bath mat.
July 24, 2014
Rated 5.0 out of 5.0 by sniffles997 Made our mini vacation even better
Very pleased with the Holiday Inn Express Batavia. Nice clean, modern looking, quiet, well appointed and well located hotel. We used it as our base and did day trips to Darien Lakes Water Park and the Museum of Play in Rochester. Check in was a breeze (Priority Club member). Needed a fridge in the room and it was there within 1/2 hour of request. Able to control the air conditioning in the room, everything worked, beds were comfortable, fantastic pillows, got take out and delivery brochures from front desk and slept great. Breakfast was plentiful, hot and with lots of variety and my 4 year old grandson loved the pancake maker. After a day at the water park it was great to discover that we could purchase frozen meals from the lobby and pop them into the microwave near the front desk. Saved us a ton of money and was way better than trying to take a 4 year old out to eat. Nice little indoor pool (a bit crowded one evening) and a sun patio. Loved watching a huge ground hog munching grass on the back lawn one evening. Chatted with the desk staff one evening and she filled me in on Rochester for our next day trip. Hotel was full at least one night yet it was quiet and comfortable, the breakfast was still plentiful and the staff still took the time to talk for a minute. One extra light would have been nice in the room as we did have to move the standing lamp around to get light where we needed it. Overall - GREAT STAY Will no doubt stay there again.
July 19, 2014
Rated 3.0 out of 5.0 by Early Riser Not too happy
Room was on the first floor, parking lot I-90 side & next to the ice machine...very noisy, couldn't sleep. Breakfast buffet isn't available until 6:30am, not even coffee was available. All other Holiday Inn Express hotels I stay at when travelling have the buffet available by 6am. As a frequent traveler (and IHG member) who needs to be at job sites by 7am, a quiet room and early breakfast are important factors. I've stayed here many times through the years and have overlooked the breakfast issue before but this was the worst visit yet.
July 17, 2014
Rated 1.0 out of 5.0 by FloridaTraveler Sleepless in Batavia
This is a nice modern and clean hotel that is too convenient to the highway!!
Even though I took a sleeping pill, I got almost no sleep because of the noise from the highway. We didn't notice the noise as we settled in for the evening but then there was heavy truck traffic after dark that kept us awake all night.
The desk staff were very apologetic in the morning and stated that they are installing new sound proof windows. What really bothered us is that, if they know there is highway noise, why did they assign platinum members who checked in early to a room facing the highway rather than filling those rooms last in the evening?? As a platinum member I certainly don't feel "valued" as they are fond of saying!!!
July 14, 2014
Rated 5.0 out of 5.0 by Friendly Travellor Great service
The people working at this place are really very friendly and very helpful. You feel at home.
July 10, 2014
Rated 3.0 out of 5.0 by StopOver30 Great Hotel But...
One of the best rooms I've ever had at any hotel. Large room, very large bathroom with a fantastic shower. Extremely friendly and courteous staff. However, the engineer who decided to put the hotel about 200 yards from I-90 made a huge mistake of not soundproofing the rooms. Sleeping was a real chore with traffic barreling by just a few hundred yards away. If you decide to stay here, I would recommend ear plugs.
July 7, 2014
Rated 4.0 out of 5.0 by Gayle0915 Very well maintained
Very nice holiday inn. Bed was great shower and towels
And all amenities. Only wish it was in walking distance
To places to eat. But would stay again. Also
Do not like that they hold a $50 charge for about
5-6 days on the credit card. Should be aware in
A day or so that there are no extra charges
July 6, 2014
Rated 5.0 out of 5.0 by suezieq Great place to stay
It's not the cheapest but reasonable if you want a very pleasant and enjoyable stay.
July 3, 2014
Rated 4.0 out of 5.0 by FlyGirl126 Beautiful Hotel
Staff very friendly and accommodating. The room was spacious and comfortable.
July 1, 2014
Rated 5.0 out of 5.0 by LSXO Just Stopping Thru!
We encountered a severe rain storm from Cleveland to Batavia. The Holiday Inn Express was a welcome site. The staff, room, and hot breakfast was excellent. We will surely stay again.
June 30, 2014
Rated 5.0 out of 5.0 by flipwang Comfortable bed
The bed was amazingly comfortable. and no sound from other rooms.
June 30, 2014
Rated 1.0 out of 5.0 by Less Happy Lied to by Desk Attendant????
Was told the only room available was Handicap Acessable, yet mutliple none handicap rooms show available on your iOS APP??? Also told location does not honor the John Deere Corporate rate???
June 24, 2014
Rated 5.0 out of 5.0 by SyrFan Great Stay
Outstanding staff, nice clean room. Staff was courteous, the grounds were excellently maintained, breakfast was filling and overall experience was excellent.
June 19, 2014
Rated 5.0 out of 5.0 by sporting mom Clean and quiet
We stayed at the hotel as we were in the area for a sports tournament and spent little time in the room. It was clean and quiet. It was convenient to have breakfast available the next morning, and there were a variety of items to choose from.
June 10, 2014
Rated 5.0 out of 5.0 by soccermom22 Great night sleep and diverse breakfast choices
Pleasantly surprised by this chain and plan on trying others in the near future.
June 8, 2014
Rated 5.0 out of 5.0 by Stoose23 Brand new and beautiful!
This hotel is only about 18 months old and was really nice. The other hotels in the same area were much older and dingier, but about the same price. We stayed here for a wedding and were very happy with the room. The shower is awesome!!
Proximity to restaurants/bars/highway/etc. was very nice as well.
June 5, 2014
Rated 1.0 out of 5.0 by aas121 Visit if you HAVE to, not cause you want to
Hotel smells like a septic tank.
The common conversation at the elevator is people going back to the front desk to reset their keys.
Coffee in the rooms don't get restocked.
Like the title suggests, visit this hotel if you have to but don't make it your first choice.
June 4, 2014
Rated 4.0 out of 5.0 by greene64 Nice one night stay
Room was spacious and comfortable. The AC controls weren't working properly, but the room was still comfortable. Overall good stay.
May 30, 2014
Rated 4.0 out of 5.0 by 1sam2amie Room Not Designed Well
I always stay at HI Express or HI, given the chance. This is among the worst HI Express properties that I've stayed in. I was here last year, same time and the pancake maker was broken then as it was this year. Was it ever operational?
The rooms are poorly designed: they lack an easy chair found in almost every other room in the world. There is one table lamp - on the stand between the two beds. It is of no use to anyone on the other side of the bed who wants to read. I unplugged the only floor lamp in the room and moved it to my side of the bed so that I had enough light to read. If you want to use the desk you have to cart it back over to that corner of the room and plug it back in.
There was no nightstand on the "outside" of the bed - only between them. I prefer a night stand so that I have a place to set a glass or cup, my glasses, my cell phone, my book, etc.
The carpet in the common areas is truly the most ugly floor covering I've ever seen. It looks like remnants of carpet and carpet padding that have been glued together. Who is responsible for the design flaws in this property?
May 29, 2014
Rated 5.0 out of 5.0 by Gfras1198 May 5
I usually do not require a lot of attention when I stay at a hotel. I just want a quiet, relaxing place and to get a good night sleep. I have had very good experiences with the Holiday Inn Express chain, and this location is no exception.
May 12, 2014