Rated 4.1 out of 5 by 234
Rated 5.0 out of 5.0 by Nikki H Amazing Stay
Sara who was I think the manager of the front desk area the night we stayed at your hotel was sooooo helpful. The first room they gave us earlier in the day, by the gentleman who checked us in smelled bad and was very uncomfortable because of that. Sara changed our room and gave us some complimentary snacks on the house to say sorry for the inconvenience, she was so sweet, so professional and a real pleasure to speak with. I think that she should be promoted so she has authority to help all people who stay at your hotel have a perfect experience. this was our first time staying at the Holiday Inn express and because of her we will stay at any that are available wherever we go. Thank you Sara, you are awesome!!!!
June 3, 2014
Rated 5.0 out of 5.0 by DEBPAT MOTHER
STAYED HERE ON A SOCIAL VISIT WITH MY ELDERLY MOTHER
EXCELLENT STAY AT THIS HOTEL. WOULD RECOMMEND TO OTHERS.
WE HAD A TWIN ROOM, CLEAN
June 2, 2014
Rated 4.0 out of 5.0 by JuanPH Great experience
Great location, comfortable but average food service.
June 2, 2014
Rated 4.0 out of 5.0 by Lara21 Lovely Stay in Bath
Hotel situated within easy walk of Bath centre. Clean and tidy and good wifi access.
Booked very last minute so not best of rates but would definately consider staying again when the opportunity arises and earlier booking a good option.
June 2, 2014
Rated 4.0 out of 5.0 by jonbav Car parking extra
it came as a bit of a surprise to have to pay an extra £10 to park at the hotel. Something which I would consider to be part of the overall room charge. It will certainly it will make a difference when contemplating future bookings.
May 31, 2014
Rated 4.0 out of 5.0 by DMXcrew Room too small for family but otherwise great!
Room a little too cramped for a family of four but otherwise comfortable and clean.
Service was excellent, very helpful and friendly.
Breakfast was free and ok although choice a little limited - a better selection of fruit would be better.
Location slightly out of centre of Bath but easy to get too (10/15 min walk from station).
Recommend for a comfortable stay without any frills.
May 27, 2014
Rated 5.0 out of 5.0 by Longleat Lion Great welcome,immaculate rooms!
As always,most helpful reception team in particular Joanne and Graham.The room cleaning staff constantly maintained the highest standards although they were wonderfully discreet and we do not know their names.Delightful dining area with superb glass surround.One small niggle was the duvets which would have been good at the North Pole but were a couple of tads to cosy for an English May.
May 16, 2014
Rated 5.0 out of 5.0 by BRCoddington The Continuing Saga....
I use this Hotel regularly, and notice that the staff are friendly, helpful, and competent no matter who crosses the threshold.
My only niggle is that sometimes the breakfast is not always ready for 6:30 start.
If that's the only thing I can comment on then judge it for yourself - is that a showstopper for you?
April 27, 2014
Rated 4.0 out of 5.0 by Fingertrouble Good, Clean and Confortable
Conveniently located for the town centre, I have used this Hotel a number of times and found it comfortable and clean. Despite being located close to one of the main routes in and out of Bath, the nights have not been disturbed.
If i had one criticism it is that the "free" breakfasts are basic, with machine coffee and slightly artificial juice, but this is nitpicking. If you want a basic trustworthy hotel and are on a budget you cannot go too wrong with this hotel.
Do not expect romantic vistas or lots of amenities, it is a business hotel that provides comfortable beds, clean rooms and a convenient location.
It does exactly what it says on the tin.
April 25, 2014
Rated 3.0 out of 5.0 by phillipsrhit Ok option for Bath
Hotels in this town get expensive if you have kids. This place is one of the cheaper options for that, and at least breakfast is included. The walk in to town is about 10 minutes. Wifi worked ok, but have to enter lots of information to do so.
April 25, 2014
Rated 5.0 out of 5.0 by Thamesman First experience of a Holiday Inn was a good one
We arrived late to find the car park full and had to park outside, but booking in was easy and the staff were polite. Room was lovely and the beds already made as it was a family room. Shower and toilet were very clean and with plenty of towels. Breakfast was more than sufficient and checking out was again no problem. Will be more than happy to try another venue.
April 24, 2014
Rated 3.0 out of 5.0 by Skippy50 Poor reception and lack of freindliness or atmosphere
When I arrived I had a real problem getting anyone to check me in, and when they did it was without grace or civility. My room was on the ground floor, which I did not like since, for security reasons, I felt that I was unable to open the window . Breakfast was the usual "Express" offering - the eggs were fine but sausages were inedible and the coffee undrinkable. Rather than say this is a free offering, Holiday Inn Express would be much better to stop this charade and charge a fee for a decent breakfast. This would get my vote since nothing is free and the cost of the awful breakfast has to be hidden in the room rate.The hotel charges for parking, which I understand for non-guests, but for guests this is a real imposition and that alone would stop me from booking here again - but for the fact that this is the only IHG hotel in the area. Since I needed to be in Bath early the next morning I did not have the luxury of staying in Bristol and driving over, which will be my preferred option in future.
April 17, 2014
Rated 3.0 out of 5.0 by SFM80 Room OK
The room was fine but a bit tired and too small for a family. We had to walk sideways after putting our baby's travel cot.
The baby highchairs at breakfast were too uncomfortable and it was impossible to keep our 9 month old baby properly sit.
Very good location, breakfast was fine (cooked options not good).
Car park too expensive.
April 16, 2014
Rated 5.0 out of 5.0 by Pickles 1 Satisfied Customers
A very nice location, excellent staff, well mannered, very polite and helpful.
Really clean room and bathroom. Good quality and comfortable beds.
Well worth the visit.
Downside, had to pay £20 for car park for two nights.
April 15, 2014
Rated 5.0 out of 5.0 by Ferdi 1 A great place to stay
A relaxing experience and 10 min walk into the city
March 30, 2014
Rated 4.0 out of 5.0 by Amanda J Great customer service!
Very pleased with this hotel, following a one night stay. The hotel is clean, modern and in a convenient location. However, what made the hotel really special was the excellent customer care shown by the reception staff and particularly the Duty Manager, Laura. They worked with efficiency and empathy to resolve a problem we had on check in. Thank you!
March 26, 2014
Rated 5.0 out of 5.0 by Photovisitor18 Friendly and helpful reception staff
Extremely pleasant and helpful check in and out staff.
Breakfast well stocked. Handy for walking into Bath for an evening meal.
March 25, 2014
Rated 4.0 out of 5.0 by Charlie_Mc Comfy bed and fantastic service
lovely stay at Bath. The rates were good, the breakfast was good, the beds were lovely and the rooms were very clean!
The staff were extremely friendly and took time to show us the fastest routes to where we wanted to go, it was a great stay, will definitely be coming back here!
March 24, 2014
Rated 5.0 out of 5.0 by Ontario3 great place to stay in Bath
I travel to the Bath area from overseas yearly for business and pleasure, and when staying in Bath pick this hotel for its convenience to drive to, relatively easy parking and being only a short stroll to the city centre. Always found the staff helpful and the rooms well kept. I'd recommend it to any one who wants a hassle free stay in Bath.
March 13, 2014
Rated 5.0 out of 5.0 by Geoff 70 Best accessible room ever
For my mobility problem, the bathroom was probably the best laid of any hotel I have ever stayed in! Of course, it may not have suited everyone but for me it was perfect! Walk in wet room with seat and non -slip floor. Plenty of grab rails, easy to use shower taps. good mirrors. Thank you Holiday Inn. Just remember to occasionally check the fittings are all tightened up!
March 11, 2014
Rated 3.0 out of 5.0 by chucklebunny And you have to pay for parking
A very warm welcome by the staff but then came the first shock I'm on the third floor I have four bags and to be told the lift is not working it's always breaking down is just what's needed after a long days work.
The room was comfortable and I had a good nights sleep in a very comfortable bed.
Then in the morning comes the check out to be told that it would be £8 for parking overnight. Not informed at time of booking!!!!
March 8, 2014
Rated 4.0 out of 5.0 by Pen 49 Excellent staff
I stayed at the Holiday Inn Express, Bath overnight to attend my daughter's Hen-Do. Hotel was in a good position, quiet and all I would expect from a Holiday Inn. I must mention Sarah on Reception who couldn't have been more helpful. Unknown to the organisers of the Hen-Do this coincided with the Bath Half Marathon and, if it hadn't been for Sarah's help in getting me out of Bath on the Sunday morning, I would have had to wait until the roads reopened at 3.30pm. All Reception staff were very helpful and polite.
March 8, 2014
Rated 5.0 out of 5.0 by welshsticks excellent short stay as a family of 4, .recommended
Excellent short stay, lots of parking available, wonderful helpful staff throughtout the hotel. Location great, 10 min strool into town.
The room was immaculate, lovely crisp white bedding & towels, spotless throughtout.
Excellent breakfast, lots of choice.
We would definately stay here again, highly recommended.
March 2, 2014
Rated 5.0 out of 5.0 by TakenNickname Wonderful - as always
I stay here often for work and it's one of my favorite Holiday Inn Express locations in the world. The rooms are basic, but very clean and comfortable.
What really makes this a wonderful place is the staff. Everyone is so helpful. Particularly, Sara and Laura at reception always make me feel right at home.
The simple, but surprisingly well-appointed bar is also a nice touch.
March 1, 2014
Rated 4.0 out of 5.0 by Whistleblower Great stay in a lovely City
Staff here are excellent; helpful, attentive, engaging. Made to feel very welcome & wanted as a guest. Room very clean & well appointed. Breakfast was the usual HIEx stampede! - not enough space for the serving of the food & people acting like it might be their last ever meal! A nice hotel, not too far from the city centre (a 15min walk away) with great staff.
February 24, 2014
Rated 4.0 out of 5.0 by Anji29 Fantastic service and overall great stay
The staff were so helpful and explained routes and places to see. A clean modern hotel, good quality breakfast. It was busy at breakfast, but half term so as you would expect.
February 22, 2014
Rated 4.0 out of 5.0 by Occasional visitor Pleasant; good location with parking
Hotel well situated with parking and only 10 mins walking from Bath centre. Staff very helpful in advising best route to walk. It was very wet weather and rooms only have an open wardrobe to hang things in therefore nowhere to hang wet coats unless you want to wet all your other clothes; had to use the bathroom and the back of the chair. Hooks should be provided for coats on the back of the door or on the wall between the door and the open wardrobe. One set of pillows marked firm but second set were no softer. Breakfast ok but choice limited.
January 31, 2014
Rated 5.0 out of 5.0 by dbarten Just Wonderful
Laura the manager was just wonderful. I would highly recommend staying here. The price was great also!
January 26, 2014
Rated 2.0 out of 5.0 by nolightynolikey poor service,need to progress with the times
stayed at holiday inn express on 5th and 6th dec 2013 overall hotel was clean and in good location. Breakfast in the morning was like a race to see who could get a table and who could get as much food as possible,would be better if people were asked for room numbers and then seated by a member of staff,just to calm everyone down.Waited at the bar to get served one night at approx 9pm,saw through the glass partition staff member texting on mobile phone for 10mins,then after she finished she decided to serve at the bar,maybe silly things but still annoying,apart from this rest of staff and hotel very good
January 16, 2014
Rated 4.0 out of 5.0 by blue23 Nice rooms, good service
Little bit of a walk from the center of town but otherwise ideal.
January 15, 2014