Rated 4.1 out of 5 by 172
Rated 5.0 out of 5.0 by Nanny16 Exactly what I needed
Booked online, asked for ground floor room and walk in shower which is exactly what I got. Everyone was really friendly and helpful especially Laura on reception. Definitely recommend.
May 17, 2013
Rated 5.0 out of 5.0 by TheClaud Impressive.
I have to say I was a little skeptical about Holiday Inn when I booked it because the price was so good; I thought that there had to be a catch somewhere. I could not have been more wrong! The minute you step into the hotel lobby you can see that it is well-kept. The staff were friendly and polite - they even let us leave our bags in a safe room because check-in wasn't for 3 hours and we wanted to wander around Bath luggage-free. Wonderful service.
The room itself was fantastic; cosy, spacious, my friend and I were really happy when we saw it. The beds were very comfortable, with crisp clean sheets replaced daily, and plenty of tables, mirrors, etc, so that we could unpack our things and get ready for a night out easily. I have very long hair and the hair dryer worked fine. The shower room was big, bright, and snazzy - was a real treat getting polished up for the evening. Complimentary tea & coffee and a television were a big bonus! Best of all? The room and hotel in general were SPOTLESS! Immaculately clean.
Breakfast was more than decent. Plenty of beverages to choose from, a choice of scrambled eggs and other hot food if you're big on breakfast. But regular pastries and cereal if you want something light. No complaints whatsoever with the food.
We had a lovely stay - everything was perfect and we were really quite sad to leave at the end of our visit. I shall definitely be using this hotel again when I next visit Bath.
May 16, 2013
Rated 2.0 out of 5.0 by KathynS Problems from the start.
On arriving at 9pm on a saturday night hoping to relax we found only 1 bed had been made up (we had booked for 3 people 5 months earlier!), so had to sit and wait and watch while this was done. Next we all wanted a shower but with only 1 shower towel between 3 it wasn`t pleasant! Finally in the morning we came to go to breakfast, from the 3rd floor to find the lift broken! Not the best stay all round and we will be looking at alternatives for our next girlie visit.
May 14, 2013
Rated 5.0 out of 5.0 by romps All around excellence
Friendly and professional reception, breakfast room and housekeeping staffs. Clean, quiet and comfortable rooms. Excellent location, free over-night parking.
Delicious hot and cold buffet breakfast a step-up from typical USA Holiday Inn Express selections.
Would recomend this property to anyone.
Upon check-in the hotel staff did not have knowlege of our Priority Club membership.
May 14, 2013
Rated 1.0 out of 5.0 by Merdiff No room at the Inn
Our whole "experience" was tainted by arriving at a time when a large party were being told that there were no rooms available for them. This was compounded by the fact that when we presented ourselves at check-in we too were advised that there was no room available and that alternative arrangements were being made to find us a room in Bristol.............. somewhat pointless as the whole purpose of our trip was to see our daughter at University in Bath. Having booked directly through the Holiday Inn website as a Priority Club Member, and having received emails (and even one on the preceding Friday) that a room was confirmed and available the attitude of the staff for a long time was "tough..... there is nothing we or you can do about it". Wrong Holiday Inn this was your problem and you should have had the situation sorted before our arrival - did you just hope we would not turn up!?!
Eventually we were taken to one side and advised that whilst our originally booked room was not available there was one room left in the hotel, a wheel chair accessible room. As the alternative was a room in an unknown hotel in Bristol we accepted.
Despite a room rate reduction and complimentary refreshments at the bar, the whole hotel stay was a disappointment. The weekend was, however, great fun - mainly due to the fact that we stayed away from the hotel for as long as possible.
The reservation system at the hotel needs to be sorted!!
May 14, 2013
Rated 3.0 out of 5.0 by nolollygaggin eh
just OK; kind of an unmemorable experience overall. Thought the cost was a bit high for the quality of building. Downtown is a 15 min walk for a youthful step. Less mobile folks will need to find a different way into the city.
Front desk help was nice, though
May 13, 2013
Rated 5.0 out of 5.0 by AndieR79 Great location and great hotel
What a fab place, less than 15 minutes walk from the town centre, so great for the nights out and there's ample parking at the hotel so need to worry about the crazy lack of parking in Bath.
The staff were super friendly and helpful, also prompt with request such as extra towels, leaving of bags as we turned up early.
The only slight let down was the breakfast. There was plenty of choice but I felt that the scrambled eggs were a little on the 'sloggy' side. But that's a preference!
May 12, 2013
Rated 3.0 out of 5.0 by underscorealex Weekend Break
We stayed in this hotel for a nice weekend break over the May Bank Holiday. Upon arrival, there was no priority check in for priority club rewards members so had to queue behind a large group. We were advised that the room wasn't fully made up yet but we could still check in. The room itself was the usual Holiday Inn standard, clean, comfortable and all the usual facilities. The hot drinks section hasn't been replenished but this didn't bother us. The hotel was in a nice quiet location, and it was only a 10minute walk to Bath centre and all the attractions and shops.
Breakfast the following morning was quite disappointing and didn't quite meet expeditions. The hotel was promoting new hot items and a wide selection of food for breakfast, but the reality didn't quite meet expeditions. The three hot options were scrambled egg, baked beans and sausages. There was a choice of two pastries, toast and a small fruit selection.
Overal the hotel was ok, it's a good place if you are staying over for a night or two and want to stay on the quieter side of bath.
May 11, 2013
Rated 5.0 out of 5.0 by Gari Modern and close to city centre
Very modern, clean, comfortable room. Breakfast excellent value. On site parking and very close to city centre and attractions.
May 10, 2013
Rated 1.0 out of 5.0 by itchyandscratchy Itchy stay
The hotel has a good location and was reasonably priced because of an offer we had. But unfortunately overall it did not represent good value because of several frustrations including:
1. It was evident that a pet or pet(s) had been previously residing in our room given the stains and pet hair present around the valance of the bed.
2. Potentially related to point 1, both my partner and I received numerous bites and came away from our stay very itchy.
3. An uncomfortable bed.
May 6, 2013
Rated 5.0 out of 5.0 by Retiredaccountant Very comfortable,quiet and relaxing
Arrived 2.pm on 28th May, nice welcome. Pleasantly surprised by quality of hotel and room after having stayed in an express several years ago, which was quite basic. Beds were extremely comfy and room was quiet, no banging doors. Good choice of breakfast and nice waterside walk into centre. Stayed 2 nights and parked until late afternoon on departure day. All in all an excellent break. Would happily stay here again.
May 5, 2013
Rated 5.0 out of 5.0 by happyluc clean,comfort,great food,friendly,good value
very warm welcome when we arrived the room was very clean and the bed was very comfortable with choice of soft or firm pillows, shower was lovely and hot and stayed hot.
breakfast was brilliant with choices of hot and cold I had a cooked breakfast and the scrambled egg was fantastic.
I will always look to a holiday inn express first where ever I go, the only down side was the hot room but there was air conditioning in the room which you can turn on and have hot or cold or on/off the hotel is only a five to ten minute walk to the centre an absolute 5 star hotel in a great location
May 4, 2013
Rated 5.0 out of 5.0 by sdmv Great service, comfortable room
Stayed one night Easter weekend in room for 2, small but comfortable, everything clean and well-kept. Our room overlooked busy Lower Bristol Rd, but the traffic didn't keep us awake. Breakfast busy but adequate. Helpful staff had lots of suggestions for nearby restaurants and gave us directions to next hotel although it was with a different chain. Parking a plus, even with daily fee; on checkout day, car can stay in lot til afternoon (maybe 4?). Quick walk into central Bath. Large supermarket nearby. Would stay again definitely.
April 27, 2013
Rated 1.0 out of 5.0 Bookings not accurate, heating in room not working and breakfast disorganised
We were not impressed with the management of this hotel. Receptionist had great attitude and did what she could, but the rooms were not set up for children, and they had been booked. The heating in the room was not working and the dishwasher broke down at breakfast which caused a lot of chaos and waiting for cutlery and any breakfast.
April 26, 2013
Rated 5.0 out of 5.0 by McRoyGroup McRoyGroup
Rooms nice. Lobby small, food simple and limited. Location good.
April 24, 2013
Rated 3.0 out of 5.0 by helenterry Nice room but parking and breakfast poor
As most Holiday Inns, the room was clean and comfortable. Having been out for the day we arrived back to the hotel at approx. 6pm and was unable to park in blue badge spaces as they were full. On closer inspection, blue badges were not on display in all windscreens.
On Sunday morning, we arrived for breakfast at 10.00 which finished at 11.00 to find that they had already run out of some items like yogurt and fruit.
Other than that good if not a little expensive.
April 21, 2013
Rated 5.0 out of 5.0 by Smiffy Excellent staff! Great location!
Arriving at the hotel at check-in time for a birthday trip, we were greeted by 2 very friendly receptionists. Apologising, one of the girls advised our room would not be ready for approx. 20 mins and asked if we would accept a complimentary drink from the bar? A very large glass of wine was poured for us and we joked what a great way to start a birthday celebration, leading to another complimentary glass being offered! As we were setting off to look around the city, we declined ..hic! The staff were so apologetic, friendly and efficient, they are an asset to your company. The room and breakfast were very good and the hotel is in an excellent location for all the city attractions. We took a shortcut as previously posted, past Sainsbury's across the road, making the walk about 10minutes to the Roman Baths etc. I will definitely return to this hotel on my next visit to Bath
April 16, 2013
Rated 5.0 out of 5.0 by Bernadette01 Nice Hotel
Stayed for a weekend visiting our daughter at University. Brilliant location just a 10 minute flat walk into town and 10 minutes also to the Royal Crescent and parks. The parking was a brilliant bonus.
Hotel was nice and clean, staff were very friendly. The hotel was very busy, but we had a nice room, tucked away and were undisburbed by other visitors. The cost for the weekend I thought was expensive but on looking at other hotels and B&B's in Bath it was competitive, Bath is just an expensive place to stay at the weekend. Will definitely return, infact we are already booked to go back in June!
April 15, 2013
Rated 4.0 out of 5.0 by JEDM Room is clean.
We stayed a night with 3 young children. We were very surprised that the room was exceptionally clean. The parking fee is £6 which is reasonable. Not many breakfast choices, but the basics are there. It's better than nothing :) Plus value for money.
April 13, 2013
Rated 2.0 out of 5.0 by diddy65 Noise level at night
Our room was on the ground floor, reasonable standard of cleanliness! However all through the night was a constant noise of a door banging. We spoke to reception staff in the morning and told it was the staff preparing for the next day no apology was given only told that the next time we stayed they would ensure we weren't put in a room on the ground floor!!!
April 11, 2013
Rated 2.0 out of 5.0 by Lhms Busy Busy Busy
If you are in Bath for tourist reasons then, this hotel may be fine for you.
I booked it for business.
After a 5 hour drive I arrived to find no parking, as the carpark is small in relation to the amount of rooms in the hotel, apparently.
I had to park on a street, knowing I would have to move my car at 8am as the streets near the hotel need resident parking permits.
The room was cold. There is aircon, but no heater.
The bed was rock hard.
The breakfast area is like the car park, over subscribed and crowded with no room. I had a quick look at the breakfast choices (no bacon...) and decided I would just check out and get breakfast on the way to my meeting.
Like I say, if you're staying for pleasure then you can probably live with a hotel that feels like an all inclusive in Benidorm, but when you're there for business, you're not in the mindset to deal with crowds.
April 10, 2013
Rated 5.0 out of 5.0 by JosephW7 Pre Easter Break
We booked the Holiday Inn Express Bath for a spring break, expecting some sunshine to enjoy walking through the city, along the river and a few cheeky beers in the unique atmosphere Bath has to offer. It was blooming freezing cold !!
However, the hotel gave a very warm welcome, Rhys and all the other staff where friendly and helpful, giving good advise on the short 10 - 15 minute walk into the city centre and potential venues to eat and drink.
Room was clean and well presented, comfortable bed, duvet and good towels in the bathroom.
Overall an enjoyable stay, we will return.
April 6, 2013
Rated 3.0 out of 5.0 by Garax Adjoining room
I had an adjoining room which I had not asked for and the noise coming from the other guests was very distracting. I was not asked at check out if I had enjoyed my stay etc. if it had been a different room my stay would have been more enjoyable.
April 5, 2013
Rated 5.0 out of 5.0 by fifitrixabel Convenient location and great service
We spent two nights here during a very wet and cold March. The service was excellent from start to finish. We liked the room, which included a sofa, so you weren't confined to bed to watch the substantial TV. The shower was great and everything immaculate.
We go to Bath frequently and so we knew the short cut through Sainsburys to the centre - about 8 minutes - and as it was so wet spent our last morning at the Thermae Spa, warming up - a short 8 minutes walk at the most. The staff held onto our bags after check-out, so that we could return to the City Centre bag-free for the last day.
The Holiday Inn team and their hotel made the couple of days great for us - many thanks indeed.
March 27, 2013
Rated 5.0 out of 5.0 by Penquin All Boxes Ticked
This hotel has everything you need for a perfect stay.
Comfortable Bed. Spotlessly clean. Plenty of hot water, towels and pillows. Bed side lights bright enough to read by. Ice Machine. Bright, quiet rooms.
Helpful, friendly staff.
Take short cut through Sainsburys into Bath.
March 23, 2013
Rated 5.0 out of 5.0 by KarateBryan Great staff, good location.
The staff are excellent and very accommodating. They make you feel welcome and look after your needs.
The rooms are clean and they have just replaced all the beds with new ones. The televisions have also been upgraded to a large up to date flat screen with a good selection of freeview channels.
The location is good with it's own car park although there is a charge for parking. The city centre is just a 15 minute walk away.
There is free wi-fi in the main reception / bar area but there is a charge if you want it in your room.
March 14, 2013
Rated 4.0 out of 5.0 by aragoneses Comfortable and close to the Centre of the city of Bath
.The hotel is ideally for visiting the city of Bath. The prices are reasonable for a city that is expensive, especially for the Spanish visitors. Rooms are comfortable, clean, although they do not have lockers. Ideal for short stays and visit the city of Bath, which is very nice.
I would return again to this hotel and certainly recommend it
March 11, 2013
Rated 4.0 out of 5.0 by jj1789 Nice hotel but bed too soft
My family and I spent 1 night in a family room. The kids had a really uncomfortable sleep as the sofa bed was very small (we then spent 2 nights at HIE Cardiff Bay where the sofa bed was really comfy). The double bed was also very soft so suffice to say none of us had that good a sleep.
The hotel was well situated to walk to the centre which took about 10 minutes. The choice for breakfast was actually very good and more choice than I expected (toast, croissants, cheese, yoghurts, cereals, fruit, sausages, scrambled eggs, juices, etc). It's a good hotel to use as a base for exploring Bath.
March 2, 2013
Rated 4.0 out of 5.0 by bella39 very pleasant staff and very welcoming and helpfull
very pleasant stay for 3 nights and great for the centre of bath as didnt want to use the car to get in and out of the town during our stay, staff was excellent and the room was clean and had everything we needed the heating system played up a little but this was sorted promptly for us, the only negative was the breakfast was average and a little inconsiistant over the 3 days .
March 1, 2013
Rated 3.0 out of 5.0 by Gralbert Room OK, Breakfast Awful
Stayed here prior to a business meeting the next day. Arrived late evening to find the car park full. Reception staff suggested that I parked in a side street!
Room was clean and tidy but the bar was soulless with nowhere to relax.
Breakfast the next morning was disgraceful. A bit like boarding school but with limited food and no bacon. The only advantage of this hotel was its convenience. I will not stay here again or recommend it to either friends or colleagues.
February 25, 2013