Rated 4.4 out of 5 by 62
Rated 5.0 out of 5.0 by Sonya14 Staff so friendly!
I write a weekly column for a local newspaper. I was so impressed with your hotel staff I wrote about our weekend getaway at the Three Bears Lodge; it was published today (2/26) in the Albany Enterprise Newspaper. What my family found so impressive was first the friendliness of the staff and lifeguards. An excellent first impression. Secondly, even though the hotel was full, the waterpark was not over-crowded due to your hotel's closing the waterpark to the public. Keeping the waterpark open only to the hotel guests is not a practice of all hotel/waterparks, but will keep us coming back for more. Thanks for a great weekend.
February 26, 2014
Rated 5.0 out of 5.0 by GCummings GCummings
Each Christmas, our family, gets together at a hotel with a water park. This is our gift to our children and their families. This is our second year at this hotel because we enjoyed ourselves so much the first year. Two of our children's families had the Kid Suites. This is one of the reasons we came back this year because our grandchildren love the Kid's Suites. One of our children's family had a Standard Suite which was large enough for a Pack and Play for the baby. We had a Standard room our has we like to call it, the party room. All the families have baby monitors in their rooms and this hotel is sooooo accommodating when I ask to get all the rooms together. We had reservations in January but one of our families had the flu. It was past the cancellation point when we decided if one family can't go, none of us would go. I called and explained the situation to the receptionist and told her that I would like to reschedule for another weekend. To my surprise and elation, she was able to reschedule the whole family in February with no penalty. So if I could, I would give customer service 10 stars for excellence. No matter what I asked of them, they came through. The water park is another reason we keep coming back. It is large enough for our children and small enough for the five grand kids, ages 17 months to 7 years old. The supervision in the pool area is top notch, not to lack but not to stern. The grand kids love it and our children kept telling us how much they love it too. For my myself, the number one reason that we keep coming back is the helpfulness of the entire staff. They go above and beyond expectations every time. I really can't thank them enough for making our weekend so memorable.
February 26, 2014
Rated 4.0 out of 5.0 by LindsieS Had a great stay
We went to the hotel for a mid-winter getaway, specifically for the water park. It was great! The service of the front desk was great, however the lifeguards a poolside folks were ok. More interested in each other at times, than safety.
February 12, 2014
Rated 3.0 out of 5.0 by Sleepless in Baxter Uncomfortable bed, not sound proof AT ALL, but otherwise ok
The room itself was very nice. The fireplace had no switch, and no instructions, so it took us quite some time to figure out how to turn it on. We had to literally pull open the under panel, and turn it on and ignite it. This also exposed the valves and settings for the gas, etc... which was different for a hotel fireplace.
The room was very clean, the hot tub was nice and clean.
The bed was very hard and not very comfortable for our liking. The pillows were nice, however.
As for the noise level? It was AWFUL! This was an executive suite at the very end of the hall, on the top floor. Perfect right? The room next to us had a crying baby, and we heard that most of the night, and woke up to kids running down the hall and running into our door to stop themselves, while racing. I don't necessarily blame the hotel for the lack of parenting by these children, but better insulation certainly would have helped keep some of the noise out.
Sure would be nice if rules would be enforced in regards to parents keeping their children from running up and down the hallways, and more so, not ramming into other guest's doors.
February 5, 2014
Rated 4.0 out of 5.0 by Skunked Fisherman Kids Suite
Second time at this hotel, and another pleasant experience. We were surprised with the Kids' Suite this time around. Great for the kids, but the room had poor air circulation because of it #got warm#. GREAT Waterpark! Overall good experience, would recommend!
February 4, 2014
Rated 5.0 out of 5.0 by Ice 2014 Excellent
Cannot wait until next year. Loved the pancake maker.
Thanks for the ride to the ice extravaganza(sp)!!!!!
February 1, 2014
Rated 4.0 out of 5.0 by Jason270 Rooms
Everything was good but I was really disappointed that I booked over six ahead of time and still could not get 4 rooms together witch i think that is would have been a easy request but aparently not
I would also like if the breakfast would have pancakes like some of your hotels
January 1, 2014
Rated 5.0 out of 5.0 by Fun Times Great Getaway
My family of 6, kids ages ranging from 3-11, stayed one night. We love the water park because it is not too small and not too big. We stayed here last Spring and had a great experience as well. We feel the kids are safe and we can see them from almost anywhere in the water park. We might make this an annual get away the day after Christmas every year!
We had the tree top suite. The kids loved it! The room was clean and updated. The bathroom was clean and updated. My husband and I both slept comfortably.
Thank you Holiday Inn Express for completing our Holiday vacation! We'll see you next year.
The Horan Family
December 30, 2013