Rated 4.5 out of 5 by 175
Rated 2.0 out of 5.0 Random Upcharge
One week prior to our stay we modified our stay from two nights to one. Have details in writing that our price was to stay the same. Got to the hotel and were given a $30 upcharge at checkout since we did not stay for two nights. At time of placing initial reservation they did not specify this, speaking to representative when cancelling second night, she confirmed price would stay the same. Email confirmation specified it would stay the same. At checkout they were unwilling to modify the random $30 upcharge, down right refused to adjust. This is exceptionally poor customer service.
January 26, 2015
Rated 5.0 out of 5.0 by cat7661 Top Notch Experience
I couldn't have asked for more.
Waterpark was fun.
Rooms were comfortable.
Continental breakfast was good.
January 22, 2015
Rated 5.0 out of 5.0 by Weaves Great stay
The only negative comment is that the pizza was not very good . Other than that, the stay was great. Staff was very friendly and helpful. The room was very clean.
January 20, 2015
Rated 5.0 out of 5.0 by Stone1234 Great Hotel Experience
After a less than acceptable stay at the Holiday Inn in Lakeville, MN, this was a very pleasant stay. We were staying due to a hockey tournament, so my son's whole team was there. The staff were very accommodating and with the water park, there was always something to do. All the staff were very customer service oriented! This Holiday Inn location redeemed the brand for me. Thanks for a great stay!!!
January 14, 2015
Rated 5.0 out of 5.0 by Lcacka GSL Girls Basketball
We had a great time and would go back again next time we are in that area.
January 12, 2015
Rated 4.0 out of 5.0 by jmle22 good value and fun for the kids but loud and swimsuit got ruined
The hotel was a decent value and fun for the kids. Unfortunately we had very loud people in the room above us and the sound barrier is not the greatest. This kept us and our young kids up very late. I would definitely recommend requesting the top floor if you stay at this hotel. Also, my swimsuit was completely discolored from the waterpark. I'm guessing this was from the chlorine in the hot tub since that is where I spent the majority of my time. Very disappointed about this.
January 8, 2015
Rated 5.0 out of 5.0 by Jenny9401 Fun weekend stay with family
The hotel was perfect for a weekend stay. We found the room and hotel to be clean and met all of our needs. Beds are comfortable and water park was fun. Breakfast was also good. Everyone was friendly and helpful. Would definitely recommend to others!
January 8, 2015
Rated 4.0 out of 5.0 by Ash9008 Great place if you have kids
We state at this hotel this summer and loved it. So when looking to get away a cold weekend this winter we chose to go back to this hotel. We stayed 2 nights, the first night the neighbors were very noisy, when I talked to staff about it they were very polite, apologized for the noise, and refunded part of the rate for that night. The waterpark was great and the kids absolutely loved it. I think this waterpark is a hidden gem, not overly advertised like others so it is not as crowded and still has all the features of one of the highly known ones. I also purchased the winterpalooza package for the weekend and that is where the only real disappointment came, we got our gift certificate for the food , the tokens for the arcade, however the movie was cancelled and there were no "drinks for the adults" as stated on the package details, also there was no coloring contest(not a big deal) and my kids did not receive a holiday stocking which was suppose to be part of the package too. The movie that is listed as part of the package is actually for everyone to enjoy. All and all we had a great time, next time I just know better to not waste my money on a special package in addition to my room.
January 7, 2015