Rated 4.5 out of 5 by 329
Rated 5.0 out of 5.0 by Betty11 Friendly Staff
This is one of the nicest water parks I have been to! The staff was so friendly and helpful. The Three Bear Bar & Grill had excellent food with very generous proportions. I would stay here again!
February 4, 2016
Rated 4.0 out of 5.0 Great Staff, Rooms in need of a refresh
The staff is great and one of the reasons I stay at Holiday Inns. The hotel itself had wonderful options to eat and entertain kids. The Hotel room (Grizzly Retreat) was in drastic need of new furnishings. The Furniture all had major stains. The Carpet was stained and dirty. The carpet was coming away from walls revealing the cement below. The front desk said they were in the process of updating everything, but I think the process should have been started long ago.
I hope to update with another review after the refresh is complete
February 3, 2016
Rated 5.0 out of 5.0 by rt9999 Family Waterpark Weekend
Great place to gather as a family and enjoy the waterpark. Staff was amazing and so friendly - took care of every accommodation and question.
January 27, 2016
Rated 5.0 out of 5.0 by gmcummings Excellant customer service
Logan went above and beyond for us so that I could use my points on my room. She also made changes for us to make our stay absolutely incredible. We will definitely be back next year.
January 26, 2016
Rated 5.0 out of 5.0 by MR JJLEW Comfortable bed
Med and sheets were fairly new and the rest I got was good.
January 25, 2016
Rated 3.0 out of 5.0 by norbs87 Not the best
TV speakers were poor quality, need to be replaced. Heater kicked on every couple minutes even when turned off, requiring me to have to open the window in subfreezing temperatures because the room was too hot. Toilet did not want to flush half the time.
January 24, 2016
Rated 5.0 out of 5.0 by Gramma Robin Staff is absolutely amazing!!
We had 4 separate rooms for a family Christmas weekend. Between us we needed TV maintenance - national college football championship game didn't come in, major late night carpet cleaning - sick 4 year old granddaughter, garbage removal - 18 of us hanging out in gramma's room opening gifts, and various methods of payment required under one very large bill. All of the people we worked with during this weekend deserve above and beyond awards! Thanks to the amazing staff, you helped make our weekend amazing!!
January 14, 2016
Rated 3.0 out of 5.0 by Karla35 Great Service
When we had situations the staff was always willing to help. To bad some of the problems were not fixed before we got to the hotel. The doll made me nerves that someone else had been sleeping in that bed and the sheets were not changed. You could not have missed the doll if they had been changed. The toilet running all the time kept my husband and I up some of the night. My husband should not have to be having to fix the toilet at 3 in the morning. The staff made it easier to deal with because they did try to help us out.
January 13, 2016