Rated 4.5 out of 5 by 61
Rated 5.0 out of 5.0 by ss1s1 HI Express going the extra mile
I don't remember the young ladies name at the counter. I remember it was super bowl Sunday. Checked in around 7:00 pm local time. I just drove 5 1/2 hours and was tired. She was very courteous and polite. She acknowledged my status. She gave me a free upgrade and to my surprise my room had a large jacuzzi. I could have not asked for anything better at the time. It allowed me to relax and release some stress. The room and hotel was modern. The TV was nice and the channel selection was awesome. I checked out the next day and went to my meeting with my client nearby. I had a last minute conference call in the afternoon . I needed internet access as well as a working area. I drove by the hotel and explained my situation. The lady at the counter allowed me to use one of the tables and internet access in the hotel even though I already had checked out. Another feather to put in your cap ! I have traveled allot and stayed at various hi express hotels and this one is a favorite. Thank you for going out of your way and in return I will use this hotel when I return to Bay City MI
February 7, 2014
Rated 5.0 out of 5.0 by cecilrella 65 Great Beds & Great Service
My husband remarked that the bed had a great mattress, very comfortable !! We are both "Seasoned Citizens" ~~ sleeping comfort is very important to us.
We have stayed at this location for Christmas for the past several years and during the February 2011 blizzard when are our grandson Eli was born. We also had a room for my son & 4 of his children at that time.
The staff has always been friendly & helpful.
January 27, 2014
Rated 5.0 out of 5.0 by Kevin-10 Always a good stay
I have stayed here numerous times. It is always clean and people are helpful. Excellent choice
January 25, 2014
Rated 5.0 out of 5.0 by Janiegirl Great place to stay
Was here on business. Great place to stay and tv had many great channels on it!
January 12, 2014
Rated 5.0 out of 5.0 by Frank1995 Great hotel experience
We arrived at the hotel about 8:00 p.m. to see if they had room for the night. They did, and at a very reasonable rate, even though we would have paid more because of the time! The beds were very comfortable, towels were crisp and white, and the room immaculate. The front desk staff was friendly, knowledgeable and helpful. Wonderful breakfast in the morning. A great experience!
December 27, 2013
Rated 5.0 out of 5.0 by ajaju Good breakfast and good location
Up-to-date workout room with TV, comfortable bed, good breakfast, close to restaurants and shopping.
December 9, 2013
Rated 4.0 out of 5.0 by scleveng Review
Nice place to stay. The breakfast was good and well stocked. Pool was okay rather small and no hot tub. While we were there, there weren't any towels available in the pool area we had to get some from the workout center. We went to the pool about 10pm and there were still kids in the pool would have been nice to have an adult swim time, a time to relax. The IHG Rewards Club recognition was a joke. You received a bottle of water and a Rice Crispy treat (Snack Size). Was pretty funny and sad at the same time. There is no snack shop for small munchies, you have to walk to the party store in order to get something.
November 28, 2013
Rated 4.0 out of 5.0 by jamesb54 clean rooms-great service
the overall stay was great ,the only thing that was a downer was they played the music out side the door of the building to loud...are room was above the door.
November 27, 2013