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Rated 4.5 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Great Family time Our stay here was excellent. We really needed to get away and relax as a family and we were able to do this at Holiday Inn and Suites. The staff were very helpful with directions to the beach, the USS Edison Navy Ship and shopping. The breakfast was great too! August 9, 2014
Rated 5.0 out of 5.0 by easy in and easy out We had a very late check in. We were welcomed promptly on arrival. check-in was very quick. When it was time to leave, just a quick phone call...and we were out August 5, 2014
Rated 5.0 out of 5.0 by nice place to stay Again we would like to thank everyone from the front desk to housekeeping for our great stay. It was our first time to the area and as advertised the hotel was easy to find and near other areas of interest. The staff was helpful in finding areas of interest and where to find some local restaurants for us to support. Even got a nice note from the housekeeping staff member who cared for our room the couple days we were there. August 5, 2014
Rated 5.0 out of 5.0 by Great stay with late check out helpful Great location for meeting some friends in a close by RV park and the late check out gave me a chance to catch up on some business that I needed to do. August 1, 2014
Rated 5.0 out of 5.0 by Best stay I've had in 5 years. This hotel was clean and cozy. The staff was so nice and the breakfast was delicious. I wish I didn't have to leave there. July 28, 2014
Rated 5.0 out of 5.0 by Mid Michigan home As always the staff has been great to me. Jessica at the front desk is always fun to talk to and always ask's if my accommodations are good. Keep up the outstanding work. July 28, 2014
Rated 5.0 out of 5.0 by En route stay. We were looking for a place to stay midway to our final destination. Since we were not familiar with the area, we asked an employee at a restaurant we were eating at for recommendations. Our criteria was a reasonably priced facility that was nice and safe. Based on their own personal experience they recommended the Holiday Inn Express. We called and they were flexible with price based on the discounts available. We stayed and were pleasantly surprised with the hotel. Our vacation consisted mainly of 4 and 5 star upscale hotels. The upscale hotels were very nice. However, the Holiday Inn Express rooms we had were much more spacious. The beds at the Holiday Inn's bedding may not be as plush, but what the Holiday Inn had were very nice and the mattresses and pillows were equal. All in all, when we compared the prices vs. the quality, we are more inclined to stay at a Holiday Inn Express in the future. The one thing they could improve on is their breakfast. Again, for the cost, the breakfast was nice. They have a pancake machine that makes them as you wait, like a minute. They had bagels, yogurt, donuts, biscuits and gravy, scrambled eggs with cheese, hot cinnamon rolls, bananas and apples, a toaster, juices, coffee, tea, milk and dry cereals, and oatmeal. What I didn't like was the scrambled eggs were processed and weren't very good, neither were the biscuits and gravy. I prefer a fresh cooked hot meal not a processed one. Again, what they provided was very good considering the price. July 27, 2014
Rated 5.0 out of 5.0 by Mid Mchigan home If I could give this hotel a 10 I would. These people know how to treat the customer. July 21, 2014
Rated 4.0 out of 5.0 by Breakfast service The woman who attended to the breakfast service was exceptionally kind and efficient. The breakfast area was always clean and well-stocked. The tables were cleared and cleaned without delay. She not only tended the breakfast bar in an outstanding manner, she attended to us with courtesy and cheerfulness. She is a real keeper. July 18, 2014
Rated 1.0 out of 5.0 by Room smelled like rotting fish Got the last available room for the night. Walked in instantly could smell something foul, tried to call front desk, no answer. Sprayed some febreeze and knew there weren't any other rooms. Put stuff in fridge, and some point during the night the fridge shut off and none of the lights would work in the morning. I tried to speak to the woman at the front desk, but she asked if I received the bill and said ok, have a good day. Extremely disappointed in the room, service and quality of this hotel. July 15, 2014
Rated 5.0 out of 5.0 by We will make a point to return. We loved the location for visiting tourist sites. All four of us found the beds comfortable. The pool was the perfect temperature July 13, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable bed & great service The front desk staff were very friendly and helpful. Our room was very clean and had very comfortable furniture and a good bed. July 13, 2014
Rated 3.0 out of 5.0 musty smell and load fridge. The bathroom had a musty smell and the fridge was loud when we tried to sleep. Everyone was friendly and the breakfast was good. Other than the smell the room was clean but I wish the A/C would have had a option the leave the fan on while the a/c was not running. July 13, 2014
Rated 5.0 out of 5.0 by Mid Michigan home As always this staff has taken very good of me. I would like to say that getting a call from LeiLani to confirm my arrival is very professional and courteous. The whole staff is the best that I have dealt with ever. July 10, 2014
Rated 3.0 out of 5.0 by nice breakfast and great food service staff We discovered no towels in the pool area after we were already wet, so check 1st to see if you need to bring some from your room. We stayed on the 1st floor near the lobby and it was very noisy. We could hear people talking every morning early. Trouble sleeping due to hearing footsteps on July 8, 2014
Rated 5.0 out of 5.0 by Good night stay stayed for 1 night everything went as planned and the breakfast was well supplied July 6, 2014
Rated 5.0 out of 5.0 by Great Stay This was our first time to stay at this Holiday Inn Express and it won't be our last. The staff was friendly and helpful. The layout and the cleanliness of the property was great. I especially liked the way that the breakfast area was also accessible as a lounge area with a TV and fireplace, this gave it a homey feel. The way a company maintains their property can say a lot about them. July 3, 2014
Rated 5.0 out of 5.0 by excellent my stay was as pleasant as it could be, being away from home. July 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express-Bay City, MI. Excellent! From the very friendly and helpful staff to ALL of the services including the helpful crew. Second time staying at this hotel and will stay here again and each time we are in the Bay area. Thank You for a wonderful weekend and for being so caring and helpful. July 2, 2014
Rated 5.0 out of 5.0 by Always a great stay I've stayed at every IHG hotel within 20 miles of this one but always stay here when I'm in the area. The staff is absolutely first class. I also have to say that Leilani is a wonderful employee. She is friendly, attentive, and made sure that I was completely satisfied with my stay. She could be a model for all employees. July 1, 2014
Rated 5.0 out of 5.0 by North Hacienda As always the staff has taken very good care of me while I have been here. Every time I do leave they try to make sure I get a suite when I return. Very much appreciated. Thanks. June 25, 2014
Rated 4.0 out of 5.0 by Excellent Employees They have a great staff...very friendly and accommodating. I am a little disappointed that an IHG member only gets an offer of an "early checkout", as opposed to a cold water or snack in your room. Anyone can get an early checkout and you have now diminished the membership. June 16, 2014
Rated 5.0 out of 5.0 by HVAC The HVAC unit blew cold air on the bed during the night which disrupted my sleep. I turned the temp up to 73 to try to override this problem. Probably should have just turned the unit off as we had only one exterior wall and the room may have remained comfortable without the AC. June 11, 2014
Rated 5.0 out of 5.0 by Dog show weekend Very nice hotel, spacious rooms, friendly staff. Hot breakfast for Saturday was 7a, but I needed to be on the road at 6:30a, but there was breakfast available, cereal, bagels, sweet rolls, etc, just not the hot breakfast. The pet fee was high, if it was lower, I would use the Holiday Inn more often. Quality of rooms and amenities was worthy of the value of the rooms/cost. June 10, 2014
Rated 5.0 out of 5.0 by Baycity second home This is the best Holiday Inn Express that I have stayed at. I travel 300 plus days a year and the staff here is excellent from the top to the bottom. Keep up the good work. June 8, 2014
Rated 5.0 out of 5.0 by Convience and comfort During our trip to Bay City to visit my wife's family, we stayed at another Holiday Inn Express in West Virginia. By comparison, the comfort level alone was excellent in Bay City . We paid for a room that had a king size bed, a huge two person Jacuzzi. The facility offered breakfast as well. The front desk and house keeping staff were great. When we come back for another visit, we will defiantly stay here. June 7, 2014
Rated 5.0 out of 5.0 by Best rooms in the Holiday Inn franchise! I can't say enough about the rooms you get for what price I paid. Kitchenette, sitting room, June 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed very comfortable bedding. slept rather well once the noise from the running children and adults died down... June 5, 2014
Rated 5.0 out of 5.0 by Pleasant stay Was there for a meeting in Bay city. Rooms were clean and even the roll away bed we used was comfortable. June 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is a very clean hotel with friendly and accommodating staff. This is one of the best Holiday Inn Expresses I have stayed at. May 27, 2014
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