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Rated 4.5 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Great Stay This was our first time to stay at this Holiday Inn Express and it won't be our last. The staff was friendly and helpful. The layout and the cleanliness of the property was great. I especially liked the way that the breakfast area was also accessible as a lounge area with a TV and fireplace, this gave it a homey feel. The way a company maintains their property can say a lot about them. July 3, 2014
Rated 5.0 out of 5.0 by excellent my stay was as pleasant as it could be, being away from home. July 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express-Bay City, MI. Excellent! From the very friendly and helpful staff to ALL of the services including the helpful crew. Second time staying at this hotel and will stay here again and each time we are in the Bay area. Thank You for a wonderful weekend and for being so caring and helpful. July 2, 2014
Rated 5.0 out of 5.0 by Always a great stay I've stayed at every IHG hotel within 20 miles of this one but always stay here when I'm in the area. The staff is absolutely first class. I also have to say that Leilani is a wonderful employee. She is friendly, attentive, and made sure that I was completely satisfied with my stay. She could be a model for all employees. July 1, 2014
Rated 5.0 out of 5.0 by North Hacienda As always the staff has taken very good care of me while I have been here. Every time I do leave they try to make sure I get a suite when I return. Very much appreciated. Thanks. June 25, 2014
Rated 4.0 out of 5.0 by Excellent Employees They have a great staff...very friendly and accommodating. I am a little disappointed that an IHG member only gets an offer of an "early checkout", as opposed to a cold water or snack in your room. Anyone can get an early checkout and you have now diminished the membership. June 16, 2014
Rated 5.0 out of 5.0 by HVAC The HVAC unit blew cold air on the bed during the night which disrupted my sleep. I turned the temp up to 73 to try to override this problem. Probably should have just turned the unit off as we had only one exterior wall and the room may have remained comfortable without the AC. June 11, 2014
Rated 5.0 out of 5.0 by Dog show weekend Very nice hotel, spacious rooms, friendly staff. Hot breakfast for Saturday was 7a, but I needed to be on the road at 6:30a, but there was breakfast available, cereal, bagels, sweet rolls, etc, just not the hot breakfast. The pet fee was high, if it was lower, I would use the Holiday Inn more often. Quality of rooms and amenities was worthy of the value of the rooms/cost. June 10, 2014
Rated 5.0 out of 5.0 by Baycity second home This is the best Holiday Inn Express that I have stayed at. I travel 300 plus days a year and the staff here is excellent from the top to the bottom. Keep up the good work. June 8, 2014
Rated 5.0 out of 5.0 by Convience and comfort During our trip to Bay City to visit my wife's family, we stayed at another Holiday Inn Express in West Virginia. By comparison, the comfort level alone was excellent in Bay City . We paid for a room that had a king size bed, a huge two person Jacuzzi. The facility offered breakfast as well. The front desk and house keeping staff were great. When we come back for another visit, we will defiantly stay here. June 7, 2014
Rated 5.0 out of 5.0 by Best rooms in the Holiday Inn franchise! I can't say enough about the rooms you get for what price I paid. Kitchenette, sitting room, June 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed very comfortable bedding. slept rather well once the noise from the running children and adults died down... June 5, 2014
Rated 5.0 out of 5.0 by Pleasant stay Was there for a meeting in Bay city. Rooms were clean and even the roll away bed we used was comfortable. June 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is a very clean hotel with friendly and accommodating staff. This is one of the best Holiday Inn Expresses I have stayed at. May 27, 2014
Rated 5.0 out of 5.0 by clean room friendly staff the staff were exceptionally friendly and the room clean- it would have been nice to have one light source that allowed me to read without straining my eyes- it was dark in the room, also, had the same breakfast both mornings on a 2 night stay. May 26, 2014
Rated 5.0 out of 5.0 by Nice staff Nice Hotel I thought it was slightly over priced for a weekend night May 24, 2014
Rated 5.0 out of 5.0 by My second home I travel 330 plus days a year and Holiday Inn Express and Suites is my first choice to stay at a hotel. By far this has been the best Holiday Inn Express I have been staying at. I have been here on and off since the middle of January and the staff has been awesome. From the management on down this staff knows customer service. If I leave and request the same type of room I know the front desk staff will do there best to accommodate my request. Keep up the great service. Don May 19, 2014
Rated 5.0 out of 5.0 by Absolutely Wonderful I travel with my job and spend a lot of time in hotels. I prefer Holiday Inn Express, and this one is one of the best, if not THE best, I have ever stayed at. I've been at this one for three months, and the staff is what make it exceptional. Niki and Jessica at the front desk are always cheerful, courteous and ready to help me with whatever I need. The housekeeping staff is absolutely the best. I left a tip on the desk one day. When I got back that evening, it was still there. The next morning I saw Lisa, the head housekeeper and asked her about it. She told me she and her staff won't take money unless there is a note left with it. I was so impressed. Besides their honesty and great service, Lisa, Maria and Lorie always leave little notes back to me. I feel like I'm part of the family. I'll be back this fall for another stay, and I can promise I will stay here. May 17, 2014
Rated 5.0 out of 5.0 by Clean Hotel and Friendly Staff I stay in many hotels while travelling for work. The several times I have stayed at the Bay City Holiday Inn Express I have been impressed by the friendly staff and the clean rooms. They do a really nice job here. They have a good TV package with lots of channels, I only wish that they would carry Fox Sports Detroit so I could watch the Tigers and Red Wings while staying here. Regardless they are still my preferred hotel in the area. May 5, 2014
Rated 1.0 out of 5.0 by One night at a time! First night was great. Decided to stay a second night and requested to have room cleaned and restocked while we were gone for a few hours. Room was never cleaned. Cleaned up what i could with what i had but 2nd not was not pleasant! April 10, 2014
Rated 5.0 out of 5.0 by Michigan Home The stay was very good. I was there for over a month and felt very comfortable with my stay. March 31, 2014
Rated 5.0 out of 5.0 by HI Express going the extra mile I don't remember the young ladies name at the counter. I remember it was super bowl Sunday. Checked in around 7:00 pm local time. I just drove 5 1/2 hours and was tired. She was very courteous and polite. She acknowledged my status. She gave me a free upgrade and to my surprise my room had a large jacuzzi. I could have not asked for anything better at the time. It allowed me to relax and release some stress. The room and hotel was modern. The TV was nice and the channel selection was awesome. I checked out the next day and went to my meeting with my client nearby. I had a last minute conference call in the afternoon . I needed internet access as well as a working area. I drove by the hotel and explained my situation. The lady at the counter allowed me to use one of the tables and internet access in the hotel even though I already had checked out. Another feather to put in your cap ! I have traveled allot and stayed at various hi express hotels and this one is a favorite. Thank you for going out of your way and in return I will use this hotel when I return to Bay City MI February 7, 2014
Rated 5.0 out of 5.0 by Great Beds & Great Service My husband remarked that the bed had a great mattress, very comfortable !! We are both "Seasoned Citizens" ~~ sleeping comfort is very important to us. We have stayed at this location for Christmas for the past several years and during the February 2011 blizzard when are our grandson Eli was born. We also had a room for my son & 4 of his children at that time. The staff has always been friendly & helpful. January 27, 2014
Rated 5.0 out of 5.0 by Always a good stay I have stayed here numerous times. It is always clean and people are helpful. Excellent choice January 25, 2014
Rated 5.0 out of 5.0 by Great place to stay Was here on business. Great place to stay and tv had many great channels on it! January 12, 2014
Rated 5.0 out of 5.0 by Great hotel experience We arrived at the hotel about 8:00 p.m. to see if they had room for the night. They did, and at a very reasonable rate, even though we would have paid more because of the time! The beds were very comfortable, towels were crisp and white, and the room immaculate. The front desk staff was friendly, knowledgeable and helpful. Wonderful breakfast in the morning. A great experience! December 27, 2013
Rated 5.0 out of 5.0 by Good breakfast and good location Up-to-date workout room with TV, comfortable bed, good breakfast, close to restaurants and shopping. December 9, 2013
Rated 4.0 out of 5.0 by Review Nice place to stay. The breakfast was good and well stocked. Pool was okay rather small and no hot tub. While we were there, there weren't any towels available in the pool area we had to get some from the workout center. We went to the pool about 10pm and there were still kids in the pool would have been nice to have an adult swim time, a time to relax. The IHG Rewards Club recognition was a joke. You received a bottle of water and a Rice Crispy treat (Snack Size). Was pretty funny and sad at the same time. There is no snack shop for small munchies, you have to walk to the party store in order to get something. November 28, 2013
Rated 4.0 out of 5.0 by clean rooms-great service the overall stay was great ,the only thing that was a downer was they played the music out side the door of the building to loud...are room was above the door. November 27, 2013
Rated 5.0 out of 5.0 by Excellent Choice I found the property to be very clean and the staff went above and beyond to make us feel welcomed. I would not hesitate to stay again and would recommended this hotel to anyone traveling to Bay City Area. November 21, 2013
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