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Rated 4.6 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by ...keeping a cust. happy I really enjoy staying here when i visit the city. The staff are so friendly & really make a person feel you're a top priority. I will always stay here when I can. September 24, 2014
Rated 2.0 out of 5.0 by hot tub Hot tub was great. décor was good. The outside noise was horrible for me anyway. I payed good money and only got a bad night of wind whistling through window. also all hotels that I stayed at clerks at front desks always ask me how my night stay was. This one never did and I believe they all should ask that at check out September 23, 2014
Rated 5.0 out of 5.0 by Best Little HIE in Mi My husband and I stayed 1 night for out Appledore IV sail. WE really appreciated all the great service and accommodations. The desk manager was very friendly and allowed us early check in and late check out too. (The bed was so wonderful we over slept. LOL!) We used the pool relax and the WiFi to get local info. I have to give a shout out to the breakfast buffet staff. She was amazing. She kept the buffet hot, stocked, organized and clean. She helped me find a tray and gave me a bag to get food to my sleeping husband. You are a ROCK Star! All the staff smiled, said "hello" "good morning" "thank you". We stay In HIE all over but this crew was AWESOME! September 21, 2014
Rated 5.0 out of 5.0 by Great Service Room was very clean and quiet. Staff gave us excellent recommendation for dinner. September 19, 2014
Rated 5.0 out of 5.0 by Comfortable, safe place to stay. I routinely stay at this hotel and have found the service to be great, and the rooms and bathrooms are very clean. Great place to stay. September 18, 2014
Rated 3.0 out of 5.0 by Nice Hotel No issues other than the free breakfast was horrible, spend a few dollars and go to breakfast elsewhere. September 18, 2014
Rated 5.0 out of 5.0 by Good location, nice room We have stayed at this hotel previously and again we had a great time. We like the location and the friendliness of the staff and the nice room. September 11, 2014
Rated 5.0 out of 5.0 by Weekly stays Great Service from Jessica, Lelahni, Tammy, Dawn & Brandon. They always treat me like royalty! Room background noise is annoying - low roaring sound in some rooms. Also refridgerator noise can be irritating. Dumpster pickup early in mornings is a great wake up call. September 11, 2014
Rated 4.0 out of 5.0 by Rude check-in person I must say I have stayed at your hotel several times,but I have never been treated so rudely as when we checked last thursday. The person behind the desk at 1 p.m. when my wife and I checked in was curt and at times rude in both her demeanor and conversation.She spoke in a condescending manner and made us feel like we were not wanted at your hotel. She was very abrupt . We were on our way to Petoskey to bury our son and had stopped in Bay City to visit my wife's 90 yr. old mother in a nursing home. This was not the normal treatment we receive at this location. September 8, 2014
Rated 5.0 out of 5.0 The Best First let me say the staff was the best I want to say her name is Tammy ?? maybe.. But she was great we really enjoyed our room as they are like a suite about as close you can get . nice sitting area with desk . with doors to seperate the bedroom part as well. And the cookies were very good with ice cold milk. The pool was a little warm .. It does need to be cooled off a bit but of course everyone has a different thought on what pool temp should be so might be the best for you..Breakfast was another plus and had plenty of choices and was good. September 3, 2014
Rated 4.0 out of 5.0 by Clean facility and great breakfast! We arrived very tired after a long drive through rush hour traffic and road construction. We hoped for a quiet night in a clean room and that is exactly what we got. The facility and staff met all of our expectations. The breakfast was particularly good and the attendant was conscientious about ensuring that the food choices were available and presented favorably. We will stay there again when passing through the area. September 3, 2014
Rated 5.0 out of 5.0 by Excellent clean hotel! I was quite happy at this Holiday Inn. I actually drove by it the first time because the street sign is so small and thought, wow, what did i book myself into. But my room was freshly painted, very clean, a/c had been turned on and the beds and pillows were awesome. We also had a mini fridge and microwave. Breakfast wasn't bad either. The great room it was in is quite large so it didnt seem so crowded in there. I never had a manager call me after we had settled into our room to make sure everything was ok and if we needed anything. Was quite refreshing. I would recommended this hotel to anyone heading into Bay City. August 27, 2014
Rated 5.0 out of 5.0 by Great Experience We did not pre-book but once our name was provided all of our information was available to the front desk which made check-in very efficient. The room was clean and very comfortable. Breakfast was good with sufficient variety to satisfy allergies and diets for both of us. August 26, 2014
Rated 5.0 out of 5.0 Bay City HIE HIE Bay City is a very nice Hotel, but not the best value for a typical HIE and overpriced August 26, 2014
Rated 5.0 out of 5.0 by Bay City Holiday Inn Express Had a great stay. Nice staff, great room. I will stay here again. August 23, 2014
Rated 5.0 out of 5.0 by Friendly and comfortable enviroment Great overall experience as far as hotel stays go and would recommend to family and friends. Accomodating in a time of need (funeral/out of towners) and went out of their way to ensure quality and comfort. August 21, 2014
Rated 5.0 out of 5.0 by Mid Michigan home The staff here are the most tentative to the customer that I have ever experienced. Tammy always gives you a reason to smile even after a bad day. August 19, 2014
Rated 5.0 out of 5.0 by K- Bay city Visit Very clean and freindly place. I would highly recommended it. Close to some nice places to eat and easy access to the highway. Rooms are always clean and quiet. Free internet in the rooms, free breakfast, breakfast could have a few other options, but it is fine. August 18, 2014
Rated 5.0 out of 5.0 by Excellent sleep If we had more time it would have been enjoyable to use some more of the facilities, the staff was very accommodating and helpful right from when we arrived. We were booked in and ready to sleep in no time, the breakfast lounge was clean, well organized and had lots to eat when we arrived in the morning. The sleep was very peaceful and if in the area would definitely stay there again. August 18, 2014
Rated 5.0 out of 5.0 by A Great Getaway Looking for a great getaway weekend, a friend and I decided to travel North of Detroit for water and good food. We found both, in Bay City about one hour and a half drive. Not only was it a very scenic weekend, local boat cruises, food and shopping were minutes away. However, the high point of the weekend was the Holiday Inn Express located on Traxler Court in Bay City was an excellent choice to stay. Staff was genuinely friendly, and the room was clean and well organized. The Inn offered so many wonderful amenities much like you would experience at a very well managed premium hotel. I congratulate this management! August 14, 2014
Rated 5.0 out of 5.0 by Mid Michigan Hacienda The staff is awesome. They make you feel like you are at home and not just another customer waling through the door. Thanks for the great stays that I have had here. August 11, 2014
Rated 5.0 out of 5.0 by The Staff Are Super! Jessica and Brandon---I can't say enough about their commitment to seeing that their customers are taken care of........ They always greet with friendly smile, ask about my day, and how things are going in general... I can feel that they are asking in a sincere manner--not a scripted question...... August 11, 2014
Rated 5.0 out of 5.0 by Great Family time Our stay here was excellent. We really needed to get away and relax as a family and we were able to do this at Holiday Inn and Suites. The staff were very helpful with directions to the beach, the USS Edison Navy Ship and shopping. The breakfast was great too! August 9, 2014
Rated 5.0 out of 5.0 by easy in and easy out We had a very late check in. We were welcomed promptly on arrival. check-in was very quick. When it was time to leave, just a quick phone call...and we were out August 5, 2014
Rated 5.0 out of 5.0 by nice place to stay Again we would like to thank everyone from the front desk to housekeeping for our great stay. It was our first time to the area and as advertised the hotel was easy to find and near other areas of interest. The staff was helpful in finding areas of interest and where to find some local restaurants for us to support. Even got a nice note from the housekeeping staff member who cared for our room the couple days we were there. August 5, 2014
Rated 5.0 out of 5.0 by Great stay with late check out helpful Great location for meeting some friends in a close by RV park and the late check out gave me a chance to catch up on some business that I needed to do. August 1, 2014
Rated 5.0 out of 5.0 by Best stay I've had in 5 years. This hotel was clean and cozy. The staff was so nice and the breakfast was delicious. I wish I didn't have to leave there. July 28, 2014
Rated 5.0 out of 5.0 by Mid Michigan home As always the staff has been great to me. Jessica at the front desk is always fun to talk to and always ask's if my accommodations are good. Keep up the outstanding work. July 28, 2014
Rated 5.0 out of 5.0 by En route stay. We were looking for a place to stay midway to our final destination. Since we were not familiar with the area, we asked an employee at a restaurant we were eating at for recommendations. Our criteria was a reasonably priced facility that was nice and safe. Based on their own personal experience they recommended the Holiday Inn Express. We called and they were flexible with price based on the discounts available. We stayed and were pleasantly surprised with the hotel. Our vacation consisted mainly of 4 and 5 star upscale hotels. The upscale hotels were very nice. However, the Holiday Inn Express rooms we had were much more spacious. The beds at the Holiday Inn's bedding may not be as plush, but what the Holiday Inn had were very nice and the mattresses and pillows were equal. All in all, when we compared the prices vs. the quality, we are more inclined to stay at a Holiday Inn Express in the future. The one thing they could improve on is their breakfast. Again, for the cost, the breakfast was nice. They have a pancake machine that makes them as you wait, like a minute. They had bagels, yogurt, donuts, biscuits and gravy, scrambled eggs with cheese, hot cinnamon rolls, bananas and apples, a toaster, juices, coffee, tea, milk and dry cereals, and oatmeal. What I didn't like was the scrambled eggs were processed and weren't very good, neither were the biscuits and gravy. I prefer a fresh cooked hot meal not a processed one. Again, what they provided was very good considering the price. July 27, 2014
Rated 5.0 out of 5.0 by Mid Mchigan home If I could give this hotel a 10 I would. These people know how to treat the customer. July 21, 2014
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