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Rated 4.6 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by The room was exceptional! We had a wonderful and peaceful stay at this Holiday Inn in Bay City. They were all so helpful to explain directions to places we needed to be. They even took time to print out directions for us. I would love to visit again and again! Thank you very very much! November 2, 2014
Rated 5.0 out of 5.0 by Amazing staff, clean room, great value We arrived in the middle of the night after a family emergency required us to travel to Bay City. Brandon graciously checked us in quickly and arranged for multiple family members to have rooms near each other. The rooms were incredibly clean and comfortable. The breakfast offered was way above average and included many options. We checked out after that first night thinking that we would be on our way home. After a visit to the hospital we were told we would need to stay a few more nights. Jessica checked us in the next night. She was kind, courteous and super friendly. We will forever be grateful to the staff of The Holiday Inn Express of Bay City for their compassion during our time of need. November 2, 2014
Rated 5.0 out of 5.0 by Very clean and very comfy room Very nice hotel, room was very clean as was the hotel. Breakfast was excellent, many choices. Staff very nice. October 30, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable The hotel was easy to find and was close to our reason for being there. Clean and comfortable and the room was very spacious. We loved it and wished we had more time to enjoy it. October 28, 2014
Rated 3.0 out of 5.0 by Worst check in experience and unfriendly Traveled all day only to meet Jessica at check in. Worst experience I've ever had and I travel every week being a corporate trainer. Will never go back there. Rude, sarcastic, and obnoxious night clerk named Jessica. If I hadn't traveled for 14 hrs that day and it wasn't 10pm I would have turned around and left that hotel. Other unfriendly people too but she was the worst. Management needs to see how their employees are treating people. Remember you are in the hospitality business. You just lost me and 5 people from my department for a ten day stay in two weeks. That's just the tip of the iceberg. At breakfast the orange juice came out as water and coffee had grounds in it. For a fairly high price on your rooms there wasn't anything even close to be a cut above anyone else. October 25, 2014
Rated 5.0 out of 5.0 by Good place to stop for the night Clean quiet comfy and a one-button Pancacke maker! October 24, 2014
Rated 5.0 out of 5.0 by RI Awesome hotel. Top of HI express list. Especially staff!!! The only negative is that horrible hot breakfast they serve at all HI expresses. Are those eggs real? I doubt it, and why so much cheese in those omelettes? The new smoked sausage was OK, but, nothing to brag about. October 23, 2014
Rated 5.0 out of 5.0 by Needed good clean place... Got it! We were in town for our daughters wedding. We had a suite for the Bridal Party and one for us (parents). We were pleased with the cleanliness, the kindness of the staff, and convenient location! We would recommend it and would stay there again when we visit! October 22, 2014
Rated 5.0 out of 5.0 by Comfortable stay & Excellent aervice! Our family recently stayed at this property & we all agree How comfortable our beds and pillows made it a pleasure to be there. All the staff made their best effort to accommodate us the entire stay of five days. Excellent breakfast and dining made it a pleasure for all of us to start out day. Looking forward to our return. October 21, 2014
Rated 5.0 out of 5.0 by Breakfast was wonderful. Attendent in breakfast room gave us hints on how to get to highway we were looking for to get out of city. Said she used "secret ingredient" in gravy when I told her how good it was. After I had called to make this reservation , I was told the hotel was full but the desk clerk took my phone number and called me back later that day to inform me that they did have a room available. I was very appreciative. The only problem with the bathroom was that when using the handicap shower, despite the shower curtain, water would flow out on the bathroom floor and make the floor slick. October 18, 2014
Rated 5.0 out of 5.0 by Bay City MI Hotel staff were welcoming and the room and food were of a high standard. The location was a bit out of the way and wasn't condusive to be able to go for a stroll locally. October 17, 2014
Rated 5.0 out of 5.0 by Mid Michigan home The best Holiday Inn Express and Suite I have stayed at. October 14, 2014
Rated 5.0 out of 5.0 by Bay City Very clean. Friendly and helpful staff. The only negative experience was the Wifi went down in the evening. Apparently, it is unable to support usage by all visitors at the same time. October 13, 2014
Rated 5.0 out of 5.0 by comfortable beds should let people know about breakfast forget it was complementary October 10, 2014
Rated 5.0 out of 5.0 by Best of Class Outstanding staff provides all comforts. One of the best. I stay in Holiday Inn Express all over the country and this staff puts this one at the top. If you need something, just ask. October 10, 2014
Rated 5.0 out of 5.0 by Business Trip Bay City Hotel is hotel for the business traveler and location is perfect to get to other parts of the city. September 30, 2014
Rated 5.0 out of 5.0 by NIce place to stay I will stay again when visiting my sister in AuGres. There are no hotels there and this was easy to get to and very nice. September 29, 2014
Rated 4.0 out of 5.0 by Good nights sleep in comfy bed Solid experience at the HI Express in Bay City. Comfortable beds. Clean and convenient. Only downside is there aren't a lot of delivery options for this location if you are looking for a meal after a long day. Front desk clerk did provide an array of pizza menus and made recommendations. September 29, 2014
Rated 5.0 out of 5.0 by ...keeping a cust. happy I really enjoy staying here when i visit the city. The staff are so friendly & really make a person feel you're a top priority. I will always stay here when I can. September 24, 2014
Rated 2.0 out of 5.0 by hot tub Hot tub was great. décor was good. The outside noise was horrible for me anyway. I payed good money and only got a bad night of wind whistling through window. also all hotels that I stayed at clerks at front desks always ask me how my night stay was. This one never did and I believe they all should ask that at check out September 23, 2014
Rated 5.0 out of 5.0 by Best Little HIE in Mi My husband and I stayed 1 night for out Appledore IV sail. WE really appreciated all the great service and accommodations. The desk manager was very friendly and allowed us early check in and late check out too. (The bed was so wonderful we over slept. LOL!) We used the pool relax and the WiFi to get local info. I have to give a shout out to the breakfast buffet staff. She was amazing. She kept the buffet hot, stocked, organized and clean. She helped me find a tray and gave me a bag to get food to my sleeping husband. You are a ROCK Star! All the staff smiled, said "hello" "good morning" "thank you". We stay In HIE all over but this crew was AWESOME! September 21, 2014
Rated 5.0 out of 5.0 by Great Service Room was very clean and quiet. Staff gave us excellent recommendation for dinner. September 19, 2014
Rated 5.0 out of 5.0 by Comfortable, safe place to stay. I routinely stay at this hotel and have found the service to be great, and the rooms and bathrooms are very clean. Great place to stay. September 18, 2014
Rated 3.0 out of 5.0 by Nice Hotel No issues other than the free breakfast was horrible, spend a few dollars and go to breakfast elsewhere. September 18, 2014
Rated 5.0 out of 5.0 by Good location, nice room We have stayed at this hotel previously and again we had a great time. We like the location and the friendliness of the staff and the nice room. September 11, 2014
Rated 5.0 out of 5.0 by Weekly stays Great Service from Jessica, Lelahni, Tammy, Dawn & Brandon. They always treat me like royalty! Room background noise is annoying - low roaring sound in some rooms. Also refridgerator noise can be irritating. Dumpster pickup early in mornings is a great wake up call. September 11, 2014
Rated 4.0 out of 5.0 by Rude check-in person I must say I have stayed at your hotel several times,but I have never been treated so rudely as when we checked last thursday. The person behind the desk at 1 p.m. when my wife and I checked in was curt and at times rude in both her demeanor and conversation.She spoke in a condescending manner and made us feel like we were not wanted at your hotel. She was very abrupt . We were on our way to Petoskey to bury our son and had stopped in Bay City to visit my wife's 90 yr. old mother in a nursing home. This was not the normal treatment we receive at this location. September 8, 2014
Rated 5.0 out of 5.0 The Best First let me say the staff was the best I want to say her name is Tammy ?? maybe.. But she was great we really enjoyed our room as they are like a suite about as close you can get . nice sitting area with desk . with doors to seperate the bedroom part as well. And the cookies were very good with ice cold milk. The pool was a little warm .. It does need to be cooled off a bit but of course everyone has a different thought on what pool temp should be so might be the best for you..Breakfast was another plus and had plenty of choices and was good. September 3, 2014
Rated 4.0 out of 5.0 by Clean facility and great breakfast! We arrived very tired after a long drive through rush hour traffic and road construction. We hoped for a quiet night in a clean room and that is exactly what we got. The facility and staff met all of our expectations. The breakfast was particularly good and the attendant was conscientious about ensuring that the food choices were available and presented favorably. We will stay there again when passing through the area. September 3, 2014
Rated 5.0 out of 5.0 by Excellent clean hotel! I was quite happy at this Holiday Inn. I actually drove by it the first time because the street sign is so small and thought, wow, what did i book myself into. But my room was freshly painted, very clean, a/c had been turned on and the beds and pillows were awesome. We also had a mini fridge and microwave. Breakfast wasn't bad either. The great room it was in is quite large so it didnt seem so crowded in there. I never had a manager call me after we had settled into our room to make sure everything was ok and if we needed anything. Was quite refreshing. I would recommended this hotel to anyone heading into Bay City. August 27, 2014
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