Rated 4.3 out of 5 by 68
Rated 4.0 out of 5.0 by yvonne60 comfortable bed/pillows, good service
breakfast was very poor quality and choices.
The remote in the room hardly worked
The microwave was dirty on the outside and the office desk was not cleaned.
September 10, 2014
Rated 2.0 out of 5.0 by Fanny729 Not what I expected
This was not what I expected from a Holiday Inn. Did not get much sleep. The bed was way too soft and the outside noise was awful in the room. The breakfast was not good at all. They in room extras were not up to par, they should have a refrigerator and microwave. The coffee pot did not have enough room on the bathroom sink and with the type of plugs on it you can only have one thing plugged into the outlet.
There needs to be more staffing. Only one person on the desk doesn't work. When ever I called for something I got voice mail. So I ended up have to go down stairs to get what I needed.
September 10, 2014
Rated 5.0 out of 5.0 by whodie469s Very clean hotel
Hotel needs to extend their breakfast hours and add a shuttle service to and from Morongo Casino. Other than that, it's a great hotel to chill.
September 3, 2014
Rated 5.0 out of 5.0 by csidewally great service
whenever I stay at one of your hotels my stay was comfortable and the staff friendly.
August 31, 2014
Rated 5.0 out of 5.0 by Albuqueque45 Happy in Banning
I would strongly recommend this Holiday Inn Express whole staying in Banning CA. The staff was cordial, professional and courteous.
August 29, 2014
Rated 1.0 out of 5.0 by jame3 unkindly staff
The Front staff was very unkind!!!!
Many asian people visit this hotel bcause nearby deserthill outlet
I seem to discriminate specially against asian chinese.
There is no refrigerator in the room.
August 21, 2014
Rated 5.0 out of 5.0 by tom901 Comfortable Bed
Stayed at the hotel as it was closed to the casino. The bed was great when we got back to the room for the night. Both of us when right to sleep.
August 14, 2014
Rated 5.0 out of 5.0 by MountainTom Great Stay
It was probably the cleanest and well put together holiday inn express i have ever stayed at and i stayed at a lot of holiday in expresses
August 4, 2014
Rated 3.0 out of 5.0 by jrh1391 Blinded by the light.
I recently stayed there. Our room was actually large and while very utilitarian, fine. Unfortunately I am one of those that really need darkness while sleeping. Our room overlooked both the parking lot and the highway. The highway noise didn't bother me. However, the fact that the windows have NO BLINDs did bother me. The parking lot lights and the highway lights made the room look like Yankee stadium at night. Very bright and no way to avoid. Besides the place id fine. No much in either Banning or Beaumont to warrant a stay, but if traveling through and you don't mind a well lit room, this place is fine.
July 27, 2014
Rated 5.0 out of 5.0 by Beckey79 Large rooms, very clean, great service
Our family of four stayed three nights at the hotel and absolutely will be back. We have family in Banning and plan to visit often - this will be our hotel. The beds are very comfortable with plenty of pillows. The bathroom was very large and clean and was able to accommodate all four of us in the morning. The breakfast was very good and the kids thought the pancake machine was very cool. The housekeepers did an excellent job cleaning our room and providing clean towels. The staff is just over the top friendly and helpful. Check-in and -out was a breeze and we had no issues. We were able to relax and really enjoy our stay, thank you Holiday Inn Express.
July 25, 2014
Rated 5.0 out of 5.0 by Lalo54 Comfortable Hotel and great service
I really enjoyed my stay at the Holliday Inn Express Banning. And I will recommend this Holliday Inn to my Family and Friends.
July 17, 2014
Rated 5.0 out of 5.0 by Chrissychris24 amazing guest services!
The staff from the front desk to the breakfast attendant were more than friendly! Will stay here again!
July 14, 2014
Rated 4.0 out of 5.0 by CKM40256 Two Night Stay in Banning
The Holiday Inn Express is a really nice small hotel, close to the outlet stores. The room was clean and the bed was nice. We had a really nice stay there....
July 1, 2014
Rated 5.0 out of 5.0 by gregpiggybacker Pighybacker
The room was very nice and clean the staff was freindley and helpful staff breakfast was very good.
June 29, 2014
Rated 5.0 out of 5.0 by Maggie245 Frequent visitor
When we visit relatives we stay here. We've always been pleased with the service we receive, everyone is friendly and rooms are clean.
June 23, 2014
Rated 5.0 out of 5.0 by Mkuri Stop to sleep
Smells fresh, every things clean.bed was fine. Internet was super slow.
June 16, 2014
Rated 5.0 out of 5.0 by Alex4141 Great Staff and Breakfast was AWESOME!!
Staff was very helpful and we truly enjoyed the breakfast. A lot of new items and the pancakes was amazing.
Room was clean and we enjoyed Casino Morongo and the outlets. Will be back soon.
June 13, 2014
Rated 1.0 out of 5.0 by Easy Geezer Disappointing
Front desk staff were very helpful and friendly, but, as someone who has traveled extensively internationally and domestically, this hotel is well below average for a Holiday Inn Express, with a "third-world" feel to it. One luggage cart and that had one flat tire and another almost flat. TV didn't work properly. Shower/tub drain works poorly. General impression was that guest comfort and convenience were not high priority and that management is either inattentive or uncaring. Cannot recommend.
June 11, 2014
Rated 5.0 out of 5.0 by Merle83 Comfortable room, great with many pillows, Slept well
Your employes all were very professional and cheerful.
From our check-in to check-out, were very helpful.
The Breakfast was extremely great, many choices, hot and cold food,
Would definitely stay there again.
June 10, 2014
Rated 5.0 out of 5.0 by Scottster Enjoyed My Stay
The Hotel presents a cleans and attractive appearance upon arrival. Staff was well informed about dining options in the area. Room was well appointed and everything was quite fresh. Highly recommend this property!
June 2, 2014
Rated 4.0 out of 5.0 by AGA1 Room readiness
I appreciate you are trying to keep rooms in good shape. However, make sure rooms are ready to be occupied after maintenance.
May 18, 2014
Rated 5.0 out of 5.0 by Zimmerlander Lovely
We had a lovely stay. We were there for a business and personal stay. The staff was very friendly and helpful. The room was very clean and well equipped. Check in / out was very smooth. We will definitely be back.
April 29, 2014
Rated 4.0 out of 5.0 by BnSL Banning Stay
Having never been in Banning, it was a good choice, pleasant stay, easy to locate (easier without the road closure), and close to the real estate properties we visited in the Palm Springs area.
There was a problem finding our Rewards Club number, but the woman at check-in said she would find the problem and take care of it. I'm not sure if that has been done.
April 11, 2014
Rated 5.0 out of 5.0 Nice Hotel - Quick Stop
We stopped by because of the high winds and didn't want to keeping driving. The staff was very nice and they where busy but helpful. Price was great and the Rooms was spacious and clean.
Will be back!!!
April 7, 2014
Rated 5.0 out of 5.0 by vaynard Very good hotel
This hotel is good on all levels. We love it, and will stay here again.
April 3, 2014
Rated 2.0 out of 5.0 by cioub Poorly managed property.
It is my second stay in this hotel. The last one was a year ago. Twice I had a bad experience and I will select another hotel next time I am in the area. They don't maintain the pool and jacuzzi to the IHG standards I am used too. The pool was so cold that I was not able to swim and the jacuzzi was barely warm, probably at the temperature the pool should have been. The Pool area was a mess when I checked in (chairs all over the place, pool access door left open) and nothing was done by the time I checked out the following day at 11am despite the fact I had told the front desk. Both the pool and jacuzzi had rocks and debris at the bottom. Also I couldn't sleep until 3pm as guests kept on talking loudly in the hallways and kept on slamming doors.
April 2, 2014
Rated 4.0 out of 5.0 by MJ67 Getting to hotel
Unfortunately, the freeway exits to this hotel from the east and west were closed for construction. There was no notice of this on the website. You need to exit at another exit further west or east then take the service road to the hotel.
March 30, 2014
Rated 5.0 out of 5.0 by golfermadam nice and new
The only thing I could improve upon is that, when opening the window to get some fresh air during the night, the freeway noise was too loud to sleep (when you're not used to it). We kept the window closed. Otherwise it was a very new, clean facility. I wouldn't hesitate to stay there again.
March 10, 2014
Rated 5.0 out of 5.0 by iais Our Stay In Banning
Overall I was very happy. The staff was always very helpful and courteous. The lady who was responsible for the breakfasts (Alicia) always had a smile and was very pleasant to talk with. You could see she was dedicated to her work, but was always responsive to her customers.
Sandra was the initial person to check us in and we felt welcome as soon as we walked in. She is a keeper!
Three things I would recommend: The signage is not visible on one side of the building and the one sign in front of the building can't be seen until you almost past the entry. Signage and landscaping need to be adjusted to let folks know this is the Holiday Inn Express!!
Also, no ashtrays were outside the main entry or visible in the area. This resulted in cigarette butts all over the area. This requires immediate correction.
The bed in Room 314 is not comfortable. It is worn almost beyond being comfortable. I would highly recommend replacement as early as possible.
March 7, 2014
Rated 5.0 out of 5.0 by Cubette6 Very comfortable room
We stayed here on our way to Disneyland. Right off the interstate. Wonderful restaurant next door called Gramma's Home Cooking. Great place to dine and they serve Breakfast, lunch and dinner. We love staying at this chain as they are always consistent.
March 7, 2014