Rated 4.2 out of 5 by 48
Rated 4.0 out of 5.0 by AGA1 Room readiness
I appreciate you are trying to keep rooms in good shape. However, make sure rooms are ready to be occupied after maintenance.
May 18, 2014
Rated 5.0 out of 5.0 by Zimmerlander Lovely
We had a lovely stay. We were there for a business and personal stay. The staff was very friendly and helpful. The room was very clean and well equipped. Check in / out was very smooth. We will definitely be back.
April 29, 2014
Rated 4.0 out of 5.0 by BnSL Banning Stay
Having never been in Banning, it was a good choice, pleasant stay, easy to locate (easier without the road closure), and close to the real estate properties we visited in the Palm Springs area.
There was a problem finding our Rewards Club number, but the woman at check-in said she would find the problem and take care of it. I'm not sure if that has been done.
April 11, 2014
Rated 5.0 out of 5.0 Nice Hotel - Quick Stop
We stopped by because of the high winds and didn't want to keeping driving. The staff was very nice and they where busy but helpful. Price was great and the Rooms was spacious and clean.
Will be back!!!
April 7, 2014
Rated 5.0 out of 5.0 by vaynard Very good hotel
This hotel is good on all levels. We love it, and will stay here again.
April 3, 2014
Rated 2.0 out of 5.0 by cioub Poorly managed property.
It is my second stay in this hotel. The last one was a year ago. Twice I had a bad experience and I will select another hotel next time I am in the area. They don't maintain the pool and jacuzzi to the IHG standards I am used too. The pool was so cold that I was not able to swim and the jacuzzi was barely warm, probably at the temperature the pool should have been. The Pool area was a mess when I checked in (chairs all over the place, pool access door left open) and nothing was done by the time I checked out the following day at 11am despite the fact I had told the front desk. Both the pool and jacuzzi had rocks and debris at the bottom. Also I couldn't sleep until 3pm as guests kept on talking loudly in the hallways and kept on slamming doors.
April 2, 2014
Rated 4.0 out of 5.0 by MJ67 Getting to hotel
Unfortunately, the freeway exits to this hotel from the east and west were closed for construction. There was no notice of this on the website. You need to exit at another exit further west or east then take the service road to the hotel.
March 30, 2014
Rated 5.0 out of 5.0 by golfermadam nice and new
The only thing I could improve upon is that, when opening the window to get some fresh air during the night, the freeway noise was too loud to sleep (when you're not used to it). We kept the window closed. Otherwise it was a very new, clean facility. I wouldn't hesitate to stay there again.
March 10, 2014
Rated 5.0 out of 5.0 by iais Our Stay In Banning
Overall I was very happy. The staff was always very helpful and courteous. The lady who was responsible for the breakfasts (Alicia) always had a smile and was very pleasant to talk with. You could see she was dedicated to her work, but was always responsive to her customers.
Sandra was the initial person to check us in and we felt welcome as soon as we walked in. She is a keeper!
Three things I would recommend: The signage is not visible on one side of the building and the one sign in front of the building can't be seen until you almost past the entry. Signage and landscaping need to be adjusted to let folks know this is the Holiday Inn Express!!
Also, no ashtrays were outside the main entry or visible in the area. This resulted in cigarette butts all over the area. This requires immediate correction.
The bed in Room 314 is not comfortable. It is worn almost beyond being comfortable. I would highly recommend replacement as early as possible.
March 7, 2014
Rated 5.0 out of 5.0 by Cubette6 Very comfortable room
We stayed here on our way to Disneyland. Right off the interstate. Wonderful restaurant next door called Gramma's Home Cooking. Great place to dine and they serve Breakfast, lunch and dinner. We love staying at this chain as they are always consistent.
March 7, 2014
Rated 5.0 out of 5.0 by Taunya54 Our stay
The only thing I didn't like was our inability to use the hot tub and swimming pool. We weren't informed ahead of time that they were under construction but we managed.
February 13, 2014
Rated 1.0 out of 5.0 by Hjklm Staff night off
I will start with room one. Room one was supposed to be non smoking, it was not. Room two was an uncleaned room prior guest. Room three an upgrade, no working television. The HDMI cable was not in working condition. Ended up sleeping in room three as I was tired from driving for 12 hours. Receipt was not at reservation rate. I was charged the normal room rate for upgraded room I was so kindly given. I would have to call the hotel and talk to the General Manager. Apparently only the GM can change room rates charged. Needless to say as an over the road active duty military driver this hotel is off my list to stay at.
February 9, 2014
Rated 3.0 out of 5.0 by ProteinShake1 A little disappointed
I have to start by saying the staff was very nice and pleasant. When I checked in, there was a little girl playing "hotel" at the front counter and actually tried to check me in by asking my name - very unprofessional. She kept hanging around the front counter until the staff was able to locate the desk clerk. The fitness cardio equipment did not work, tv inoperable, as well. The towel rack was empty. The business center computer was missing. There was a sign that said to speak to the hotel staff in order to use an alternate computer, but when I asked the woman working the front desk she informed me there was no other computer available for guests. Other than those issues, the breakfast was great, all the employees were always nice and helpful.
January 6, 2014
Rated 2.0 out of 5.0 by Josiemarie DISAPPOINTMENT
This facility must have changed management since last year. I have always stayed here overnight on my way to Phoenix for the past 5 years at least. I will not next year.
Television would not work and had to have someone come up. Then in the morning I wanted to watch CNBC and the Channel Sheet in the desk binder gave the station as 55. Tried 55 several times (some sporting event) and called down to the front desk. Was told the channel was 102 (or something). No way to run a business. THAT CHANNEL SHEET SHOULD BE KEPT UP TO DATE.
Appearance of room and furniture looked tired.
December 30, 2013
Rated 5.0 out of 5.0 by Alex4141 Perfect
Hotel was nice, staff was pleasant and helpful. Rooms clean and quite. Will stay again
December 14, 2013
Rated 5.0 out of 5.0 Awesome
We truly enjoyed our stay. We had a suite and it was so roomie. With a fridge and microwave. The staff was nice and loved the breakfast. Will stay there again soon.
December 5, 2013
Rated 4.0 out of 5.0 by lnmarie Clean and spacious
My daughters and I recently stayed here in a double bed suite for a shopping trip to Cabazon. The room was clean and spacious with a nice seperate living room area, refrigerator, microwave, etc. I think this is a good value especially with breakfast included-although I don't recall seeing any fruit so that would have been a healthier option. My only complaint is that the toilets and showers seemed a little loud but overall it was quiet and we enjoyed our stay very much.
November 18, 2013
Rated 1.0 out of 5.0 by Jimmiy DO NOT GO HERE!!!
We had to call out for some one to come to the desk....After about 5mins. someone finally came and was not friendly at all.
Our room was just ok, almost like a motel 6 room.... Did not like it all and on top of it , it was an upgrade... The bed did not fit the frame and made a loud noise every time I got up, or went back to sit down on it. The t.v. did not work correctly, The front desk said it was the cable companies fault??? Was not a nice stay..And I will NEVER< NEVER< EVER come back here....
November 4, 2013
Rated 3.0 out of 5.0 by RDBR Rooms need repair.
Bathroom faucets in need of repair, almost fall off sink .
Noticed furniture has a lot needed repairs, scratches on all furniture.
Asked front desk to make sure my points are posted .
October 30, 2013
Rated 5.0 out of 5.0 by BThomas Clean room, good value.
This is a nice new motel. Room was clean and very reasonably priced. Recommended.
September 21, 2013
Rated 2.0 out of 5.0 by stumper77777 Concerned
I travel quite often and stay ant many different hotels including Holiday Inn Hotels. This one I was quite concerned when I found out when we checked in at 7pm there was only one employee on the property a young hispanic woman that was very helpful but was a little overwhelmed. While trying to take care of myself and my family along with another family that was waiting to check in, There was an older woman wanting her to help her find CNN on her tv in her room. It was very disturbing that a 80 + room hotel and only one employee to manage everyone there. I feel this needs to be looked into a little deeper!! At this time I have a pretty bad taste in my mouth reguarding the Holiday Inn chain and will pass them up to stay at another probably. Just was not satisfied at what I saw there.
September 10, 2013
Rated 5.0 out of 5.0 by flukes Spacious room, comfortable room, easy wifi.
After a long day of driving, it was so nice to have a clean, spacious room with a large flat screen TV and nearby fast food. The king bed was very comfortable and we had a good night sleep before hitting the road again. It's always nice to have breakfast downstairs. The wifi worked great, I have not always had an easy time with my iPad before, so this was a treat!
September 6, 2013
Rated 5.0 out of 5.0 by Gold12345678 Wonderful Hotel!
I am very picky about what hotels I stay in. I am not high maintenance, but I like the room to be very clean, & this hotel is very clean. The breakfast choices are great & so is the staff. We would definitely stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by CR41 Wonderful Hotel and Staff
Truly enjoyed our stay. Affordable and clean. Everyone was so friendly. We where concerned being so close to the highway but it was very quite.
August 22, 2013
Rated 4.0 out of 5.0 by GrandJ Very clean, nice breakfast
Stayed just one night. Room was clean, carpet look fairly new. But... Bathroom sink faucet was not secured and felt like it was going to come off in my hand. Toilet flush scared me - thought it was going to explode. Sheets had holes in them. Pillowes were the worst I have ever slept with anywhere. One of our rooms had no towels when we checked in (two hours after the check in time) - "they were still in the laundry and would be brought to our room when they were finished". (They were.) The noise through the walls and ceiling was as if there were no walls. We heard EVERY noise from the lovers next door and I think there was dancing (no music) above us. Don't know what the five-year-old grandsone heard, but we heard him fall out of bed on the other wall. Breakfast was pretty decent. Overall price was rather high, but we were in California and just off the freeway.
August 22, 2013
Rated 3.0 out of 5.0 by LNINT Good location; clean; erratic service
Hotel is very clean, staff were friendly, and responded quickly to requests. Amenities were erratic, e.g. one morning only decaf coffee, the next morning only regular coffee. Ironing board was broken, but they were quick to get me another.
Breakfast was fresh, kept up, but no fresh fruit available. Beds very comfortable
August 21, 2013
Rated 5.0 out of 5.0 by Payton Trip breaks
Comfortable bed, good breakfast. Broke up a trip to Blythe by staying both ways.
August 9, 2013
Rated 5.0 out of 5.0 by Amom101 Nice place to stay
The hotel was very nice. It was quiet. The breakfast had a wide selection, including hot food.
August 2, 2013
Rated 5.0 out of 5.0 by Tovar12 Very happy
We have stayed at this location a number of times and on every occasion we were more than pleased with the way we were treated and the rooms. This last time we stayed we checked out and headed home, after a few hours on the road we realized that my granddaughter had left her pillow in the room. It was a memory foam pillow that was quite expensive. I called the day after we got back home to find out if the pillow was found and if it was could we have a family member pick it up. They told me they had the pillow and a family would be able to pick it up. This made my granddaughter happy and we appreciated the honesty of the staff at the hotel. We will definitely be going back.
June 22, 2013
Rated 5.0 out of 5.0 by Nurses2 Fabulous inside. Nice staff and make us feel welcome.
Love this hotel because we only sleep when we're here. Our room is cool and spacious, the staff is quick to take care of any problems and we are glad we came.
However, we are disappointed that the pool and spa are untidy and little detail is given to the atmosphere around the pool or the cleanliness of the water and deck. It is a shame because it is a hot climate and needs some TLC.
It is not this particular hotel's fault, but all Holiday Inn Express offers food choices for breakfast that are full of sugar, refined carbohydrates and fat. We can't eat a single thing on the breakfast bar because we are diabetics. For example, there are white flour pancakes, white flour bagels, sugary cinnamon rolls, white bread, sugary muffins, white English muffins, white flour biscuits, gravy, pork sausage, thin bacon strips, sugar frosted flakes, sugary granola, fruit loops and there is even high fructose corn syrup in the yogurt! When there are the ham circles we can have that. They do have some scrambled eggs but we are not sure how much is eggs and how much is additives.
The staff does make sure we have a fridge and microwave so we can prepare food in our room that we brought from home.
I think it would be a brave new world for Holiday Inn Express to start offering a "healthy choice breakfast" with perhaps whole wheat tortillas with a choice of fillings like peppers and onions, plain eggs, lean meats, and salsa, or whole wheat pancakes and sugar free syrup, shredded wheat (unsugared) cereals, more fresh fruit, skim milk, etc.
Thank you for letting me express my opinion. We have stayed a lot at the Holiday Inn Expresses in this region and are true fans, there is not another Hotel Chain that takes such good care of Travelling Nurses and we appreciate you!!!
June 3, 2013