Rated 3.8 out of 5 by 150
Rated 4.0 out of 5.0 by 欲速则不达 服务不错
June 8, 2014
Rated 5.0 out of 5.0 by 雨辰雨辰 床铺和服务
June 6, 2014
Rated 4.0 out of 5.0 by DanS2014 Check in and out
The service staff on the front desk was quite slow processing the check in and check out and long queue formed quickly.
Efficiency in check out is important so that guest to catch the bus or transport to airport for our flight.
June 5, 2014
Rated 5.0 out of 5.0 by Tommy69 Great Stay
I had great stay at this hotel.
People were very nice and kind.
Food were great and service was fine.
It served great for my purpose of stay.
June 4, 2014
Rated 5.0 out of 5.0 by RandomGuest One night in Beijing
Stayed for a day for an early next morning flight.
Check-in was easy even though they didn't get my IHG number from the booking agency.
I got complimentary internet access as per my member status. I got help with my bags from arrival to getting into my room. Asked the concierge to get a taxi a few times and they were prompt and responsive.
Room was comfortable and clean. Bed, mattress, and pillows were great.
Staff were pretty good with English as well.
I'm going back through Beijing in a few days and I plan on staying here again.
June 4, 2014
Rated 5.0 out of 5.0 舒适，性价比高
June 3, 2014
Rated 4.0 out of 5.0 by yong1234 服务很好
June 2, 2014
Rated 2.0 out of 5.0 硬件舊, Policy不夠貼心
1. 免費WIFI要登記才能用, 三星酒店都不用這吧?
3. 電梯感應不良, 感應了N次才按到我的樓層
4. 洗髮淋浴對我男人來說都不夠, 夠洗到身體, 不夠洗腳
5. 一定要人走旋轉門, 那個很慢, 很不方便
6. 唯一好是前枱人員, 幫到忙也很熱心
May 31, 2014
Rated 4.0 out of 5.0 by SAM-HXM 环境优雅，设施齐全
May 30, 2014
Rated 5.0 out of 5.0 大堂大气，房间整洁
May 29, 2014
Rated 5.0 out of 5.0 by carrie100200 北京临空皇冠假期酒店是不错的酒店之选
May 28, 2014
Rated 5.0 out of 5.0 by nhsteve Top Notch
I am a Platinum level member and stay at many crowne plaza or Intercontinental hotels in my travels. This hotel in particular is Intercontinental quality at Crowne Plaza prices.
The recognition of my loyalty was immediately stated, the rooms were exceptionally quiet even though they are in close proximity to the airport.
The staff takes care of the guests with all the attention on the customer.
May 27, 2014
Rated 5.0 out of 5.0 by superzyj001 Everything is very good
Everything is very good when I stayed at this hotel. Before I checked in, I found that some of the comments are bad, and I worried about that. Surprisingly, the stay is excellent and I am very pleased. The service and room are both very good. Hope they keep this!
May 27, 2014
Rated 5.0 out of 5.0 by jackyshi611 Nice hotel ,good service
I highly recommend this hotel.It located close to beijing airport.The room is very tidy and clean,The staff is very kindful and warm to serve you.
The food is very well.
May 27, 2014
Rated 5.0 out of 5.0 by YLBRU Nice hotel, nice swimming pool but DON'T USE THE SPA!
The hotel is excellent, very nice room, very lovely lobby. The swimming pool, the steam room and the sauna were excellent. But I went to the SPA to get my hair cut. The hairdresser was great. I was very happy with the haircut. But the SPA receptionist told me that I cannot charge the cost on my room and I need to pay right there. Since I didn't carry my wallet (I never carried my wallet in a decent hotel), I said to her that I go to my room and take my wallet. But she insisted that someone will company me to my room!!! That's not something I expected in a 5 star hotel! I used toilet there. The toilet has no door.
May 23, 2014
Rated 3.0 out of 5.0 by Ambates2629 Nice room
Hotel room is very, lots of space, clean and tidy.
Not a great selection of food in the main restaurant except at breakfast. Chinese and Japanese restaurants offer a good selection of food.
Gym and swimming pool facilities are good.
Unfortunately the service has declined in the last two years but the prices have gone up and are not reflective of the service. The hotel relies too much on the business trade for the exhibition centre close by.
May 18, 2014
Rated 2.0 out of 5.0 by Ali Vakili My expreince telephon call from airport to thel
I arrived Beijin at 1.00 AM on May 09 .2014 .
I called three times from airport to get info re shutell to the hotel, every time reception transfer to bell boy desk, which that person can not speak english. all three time receiption did not let me ask the question and imidetly conect me to bell boy desk for shutell.
May 13, 2014
Rated 4.0 out of 5.0 by Joe K Nice room, friendly staff but over priced food.
Convenient location for doing business near Beijing International Airport, clean and comfortable room -although overhead shower head is a bit of a nuisance in a small shower- but food prices are exorbitant and a major turn off for longer stay.
May 10, 2014
Rated 4.0 out of 5.0 by sparkleplenty Relatively Close to Airport
I have stayed at this hotel before and did have some concern with staying here again based on some recent reviews I have read. Shuttle at airport was easy to find and was there when I walked up. Check in was quick and I was offered to purchase an upgrade as oppose to purchase a breakfast coupon. Club level access was nice and staff in club level were very attentive and helpful with check out. Room was comfortable and clean. I did not experience any of the complaints or issues listed in the reviews I read. I will stay here again as I travel through Beijing. There was some confusion on the coupon for the free drink at the bar - it is for local beers or house wines only -- most likely my error in understanding.
April 30, 2014
Rated 4.0 out of 5.0 by davidcanada Good hotel for next day travel
The hotel has a good location for next day travel. It provides shuttle bus services to T2 & T3 of Beijing International Airport.
The rooms are clean, restaurants offer more choices of foods. Service is maintained at a high level consistently.
April 30, 2014
Rated 4.0 out of 5.0 by Alfredka73 Great Bed
Give choice for customer for the pillow and the TV Program more for Sport and economic.
April 28, 2014
Rated 1.0 out of 5.0 by Mashgiach Fast sinking Ship
This hotel is going down fast in all categories the few good staff are trying to plug the holes with their fingers without success i was actually given a key to another room that people have checked in there already...
check in and check out took almost an hour...
My recomendation for this hotel STAY AWAY!!!!
April 27, 2014
Rated 4.0 out of 5.0 by MagicTJ Good hotel for stay near the airport
Only stayed one night as had an internal flight the next day.
I had no problems at all with the airport transfer service. The hotel has it's own shuttle bus that are beige and 'Crowne Plaza' in large letters on the side so they can't be missed. The bus parks across the road from Exit 5.
I had booked a Club room and there was more than a little confusion about this at check in. It turned out that the Club Lounge was shut for the Qingming Festival, presumably because of lack of staff. I was allowed to have complimentary drinks in the lobby bar but it was not quite the same. I received an upgrade to a suite as a Platinum member.
Dinner in the restaurant was fine with good service. The transfer back to the T1 was also fine.
April 22, 2014
Rated 1.0 out of 5.0 by Rocky1234ihg not going to be here again
Stayed one night due to flight has been cancelled, the terrible experience starts with the shuttle service. The shuttle telephone number in the airport bus stop was not answered 3 times, and I have to wait for nearly 1 hour to take the hotel shuttle.
Check-in, Check-out was very inefficient, it takes me 15mins waiting for checking in, and waiting for 10mins to checkout.
the Japanese restaurant in the Hotel doens't follow the group purchase rule of dianping, doesn't provide Fapiao if you use dianping group purchase.
I was told the shuttle to PEK T2 takes 15mins, but actually, it takes 30mins, since it will get to T3 first. I almost missed my flight.
April 15, 2014
Rated 4.0 out of 5.0 by Happyliu Good hotel close to the airport and international exhibition center
Stayed at this hotel because it is within walking distance to the Beijing International Exhibition center. The overall experience was good. The hotel is close to the airport and far away from the center of the city, so it is quite outside during the day and night, the sleep was well. The restaurants were good, but there is only several of them. Getting a taxi to the city and back is a challenge because most of the people in Beijing has started to use an Taxi reservation app, which makes it extremely hard for the visitor's to get the taxi. I have to wait for a long time to get a taxi at the hotel as well. Luckly, the closest subway station is only 15 minutes away from the hotel, and it can take me to almost anywhere in the city; and there are tons of excellent restaurant in the city.
Checking out took a long time, but it was understandable because of the crowd to the exhibition.
April 12, 2014
Rated 1.0 out of 5.0 by teadrinker Stay Away
I used to stay at this hotel all the time, but service and facility both deteriorated badly in recent months. Tower 1 has ventilation problem where various cleaning agents and other odors filled the air. Bathroom shower stall was completely clogged up, towels were so old and dirty they were grey instead of white. I guess chlorine was too expensive to use. check-in process was long and painful, even for Platinum member. Quality of food at breakfast have nosedived and service worsened. To top it off, at 6:30 AM, construction started. Heavy drilling of concrete floor woke me up promptly, so I only had few hours of sleep after dealing with shower drainage and towels issues long past midnight.
BTW, water flow rate at washbasin faucet were turned so low, it may take several minutes just to fill a glass to brush teeth with. Had to ask maintenance to open it up again.
April 11, 2014
Rated 3.0 out of 5.0 by Steve201403 Be improved
The little spider on the bed..
The effect of poor insulation.
March 24, 2014
Rated 1.0 out of 5.0 by Mashgiach Quality going down very fast
Stayed at this hotel a few times but lately service has declined sharply and the rooms have been neglected and the price gone up.
Check in and check out rook ages and service was bad and the staff didnt seem to care at all.
have had enough from this hotel the Hotel option other than this hotel are vast where service and quality are good and stable.
wont stay at this hotel again until this hotel gets it act together.
March 22, 2014
Rated 5.0 out of 5.0 by EricST01 Good overnight stay for airport connection
This is a nice hotel. I found the staff to be helpful and friendly. Served my purpose for an overnight stay while waiting for a next-day flight connection out of PEK. The room, room amenities, internet connection, and airport shuttle service all worked out well.
March 19, 2014
Rated 2.0 out of 5.0 Complaning
I requested for a dinner plate , around 30 mins later I made another call and they did they were sending .. I called total 3 times .. The 4 th time I talked with frond desk manager ( I think) n he assured me it will be sent to the room with in 5 minutes .. Again another 15 minutes passed , no news of the plate .. At the end I need to go to the reception , talk to the manager , I had to go to the restaurant with him n he handed over a dinner plate to me .. Is this the five star customer services? And nobody even apologize or tried to make it to me in some other wa. Very poor customer Service ...
March 13, 2014