Rated 4.1 out of 5 by 85
Rated 5.0 out of 5.0 by nightriver 性价比高，员工服务意识好
August 12, 2014
Rated 3.0 out of 5.0 by 鱼爱上了风 第一次遇到客房未打扫
CI完 进房间 发现房间未打扫
August 11, 2014
Rated 4.0 out of 5.0 by KRENS 服务热情、性价比高
August 11, 2014
Rated 3.0 out of 5.0 by AustinJon Stay was OK.
My stay was OK and my only complain is that my room AC wasn't cooling the room fast enough, especially the first night ... after midnight and I'm still sweating!
The nearest metro station WuKeSong is about 20 - 25 minutes walk away.
There were quite a few places to eat for breakfast outside the hotel. However, I'm not sure about night time.
August 8, 2014
Rated 3.0 out of 5.0 by TIMZ CHURCH OR HOTEL
I'M NOT SURE HOLIDAY INN IS A RELIGION PLACE OR A HOTEL.
IT IS VERY STRANGE TO PROVIDE BIBLE TO GUESTS, WHY NOT OTHER RELIGION BOOKS?
August 6, 2014
Rated 5.0 out of 5.0 by Clara1168 床铺舒适，服务到位。
August 4, 2014
Rated 5.0 out of 5.0 by hellozhang 超级优质的服务，让人感到很温暖
July 30, 2014
Rated 3.0 out of 5.0 by blue9817 卫生、设施尚可，服务待提升
July 28, 2014
Rated 5.0 out of 5.0 by haihua 服务不错
July 21, 2014
Rated 5.0 out of 5.0 by Aiolia 床铺舒适，服务一流
July 21, 2014
Rated 3.0 out of 5.0 by yelrihs_ux 带空调的大堂茶吧到处在抽烟
July 20, 2014
Rated 4.0 out of 5.0 by frank——w 某些员工的积极性不够
July 16, 2014
Rated 5.0 out of 5.0 by donald27 床铺舒适，环境舒适
July 13, 2014
Rated 4.0 out of 5.0 房间舒适，服务热情
July 10, 2014
Rated 3.0 out of 5.0 by FJB774 Spoiled by a lot of niggles
I didn’t have very high hopes when I booked this hotel, in the main I was surprised. The overall good experience was seriously marred by some bizarre happenings.
Mr. Manager if you want to play like a real hotel you need to train your staff better, most are very pleasant some are downright rude and obstructive.
The first snag was before I arrived; the hotel sent me a confirmation email 2-3 days before and suggested an airport pickup would be less hassle than getting cab. I readily agreed and used the link /reply in the email to attempt to do this. The mail bounced. So I had a fluent Chinese speaker who is actually from Beijing call the hotel and attempt to arrange. You would have thought it was asking to arrange a moon landing. They eventually said they had it and would email. They didn’t. I sent 3 more emails and made 3 more calls and in the end never received an acknowledgement.
At the airport eventually (after 30 minutes) I spotted a little guy hiding at the back of a crowd with my name on a piece of paper.
The check in was ok but the thorny issue of a deposit raised its ugly head. I am always a bit puzzled by this deposit obsession when you tender a valid credit card on check in. They explained to me that they would take 5000 RMB
On the Friday night I signed for dinner on my room number and was put in an embarrassing situation when they told me “You have no more money on card”.
They meant that the 5,000 had been reached. I went with waiter to front desk and girl spoke very little English. So she fetched a female supervisor who was rude in the extreme and told me “you have to pay- no money left” I asked her why they took my credit card on check in if they offered a pay as you go system? She just ignored me. I then told the first girl I didn’t want to speak to her and get me a manager. The guy who arrived simply pressed a button and all was fixed. The dragon lady just glared at this!
The executive room was nice it was newly refurbished and clean and the room cleaner was very efficient and attentive to needs. The Executive lounge was very nice too and it was the better option for breakfast, even though there was (significantly) less choice.
The gym left a lot to be desired and a lot of the equipment was broken and didn’t work. The lady who was the attendant was very pleasant. I didn’t use the pool as it looked decidedly grubby.
The spa was something of a joke poor service noisy and grubby and kids running in and out from pool area.
I ate breakfast once at the Italian restaurant, and surveyed it for dinner- breakfast was ok; the dinner buffet looked a little sparse to be honest.
The Chinese restaurant was ridiculously expensive and I didn’t eat there. The Thai restaurant on the ground floor was excellent with very authentic Thai food including some dishes which are seldom on menus outside Thailand. I ate there three times and had several different dishes, only one was disappointing (the Satay).
I walked by a lot of the other non-executive rooms on way to gym etc. they looked pretty grim, not refurbished and quite grubby and they corridors stunk of cigarette smoke.
The public areas of the hotel are meant to be nonsmoking and there are large no smoking signs everywhere but they seem to be just for ornamentation.
People stroll into the hotel smoking away and nobody asks them to extinguish. They stand by reception desk and light up.
It is things like this that adversely affect hotel ratings. This could be a good hotel but it’s spoiled by a lot of niggling things.
I endorse the view that this is not a well situated hotel for tourist things although it is only 5 to 10 minutes walk to the MRT station and a few stops to Tianamen
July 9, 2014
Rated 5.0 out of 5.0 by htcx01ht 入住体验不错
July 8, 2014
Rated 3.0 out of 5.0 by iwithyou 总的来说不错，个别细节需要改进
July 2, 2014
Rated 5.0 out of 5.0 服务体贴，宾至如归
June 9, 2014
Rated 5.0 out of 5.0 by ziyansheep 服务周到，入住舒适
June 5, 2014
Rated 5.0 out of 5.0 by Spruce Comfortable bed and good breakfoast
Holiday Inn Beijing Changan West is a nice hotel and not very expensive. I like its clean room, comfortable bed and good breakfast. I hope the service of the front desk and breakfast will be better.
June 5, 2014
Rated 5.0 out of 5.0 by 背着书包到处走 住宿体验比较不错，性价比高
May 11, 2014
Rated 4.0 out of 5.0 good trips with IHG
had a really taste of good service at holiday inn in beijing. although the front office not really give me the indication of how to find the lifts. compare the room service, it has some portaintial to climb.
April 23, 2014
Rated 5.0 out of 5.0 by hktiger222 真好！
April 21, 2014
Rated 5.0 out of 5.0 by syou Great hotel
The hotel's service has been good for a long time. Always treat you like family member and the staff is extremely friendly. Good to stay.
April 18, 2014
Rated 1.0 out of 5.0 by 941512138 酒店前台比较差
April 14, 2014
Rated 4.0 out of 5.0 by josefyao I think I will stay here again if I have friends in the neighborhood district
Feel nice when your staff greets and smile
suggest you can print some map for your quests
more promotion activities for members!
April 11, 2014
Rated 2.0 out of 5.0 by Tang1 Not the first time stay but sure the last time
Poor service. Next time will stay here? No, never. Something happened during the stay? Yes, ask your staff.
March 19, 2014
Rated 5.0 out of 5.0 by EdR13 Great property in quiet neighborhood
We spent ten nights at the Holiday Inn Chang An in Beijing. The hotel is located in a quiet residential area. It’s a great location because it’s away from the noise and congestion of the city center. We booked a room on the Executive Club Floor. It offers great benefits such as: complimentary breakfast (at the Club or in the hotel restaurant, Florence); complimentary coffee/tea service throughout the day; complimentary afternoon tea with snacks; complimentary laundry service (four items per day); and complimentary happy hour with top-notch liquors and a hot food buffet. Our room was nicely furnished with a king bed, small sitting area and work desk. It had a water boiler with complimentary tea and coffee. Due to being on the Executive Floor, we also were allowed up to six sodas per day from the mini-bar.
The staff at the Executive Club did an excellent job! They made us feel welcome and they were very helpful. Each morning they offered to have noodle soup made for us and brought up to the Club from the main restaurant. In the evenings, they quickly learned that we liked sliced lemon with our beverages and spicy chili sauce to accompany the evening buffet. So, as soon as we arrived in the Lounge, these items were immediately brought to our table. We give our sincere thanks to each of Zoe and Alice and their assistant, Wendy, as well as the trainees – Sunny, Anita and Alice!
Other staff members were warm and friendly too. We ate at the Florence Restaurant on several occasions. The chefs prepare delicious foods – both Chinese and Western – and all dishes are served with a smile. Our housekeeper did a great job and the laundry service was excellent. While not all staff members speak English, there were enough personnel to assist us and/or we could communicate with a combination of limited English and sign language. We don’t speak any Chinese so we can’t fault staff for not speaking sufficient English.
The nearest Beijing subway station is Wu Ke Song (Line 1) and it is a 10-15 minute walk from the hotel. The walk is quite easy as there’s a wide, tree-covered boulevard to one side. Exit A is the closest one to the hotel. Once you get to the top of the stairs at Exit A, you’ll see an overpass. Walk in the opposite direction of the overpass along Fuxing Road. It is two long blocks (and two lights) before you reach the intersection of Fuxing Road and Yong Ding Road. You can see the Holiday Inn; it’s a short distance on Yong Ding Road. We used the subway to reach all major attractions in Beijing. One advantage of being outside the city center is that we often were able to get seats on the subway (something unheard of on many other subway lines).
We highly recommend the Holiday Inn Chang An West and we will continue to return to it when we next visit Beijing.
February 27, 2014
Rated 3.0 out of 5.0 by sweetlove 地理位置较偏
February 12, 2014
Rated 4.0 out of 5.0 by zjaizy 中规中矩的一家假日
February 11, 2014