Rated 3.9 out of 5 by 146
Rated 4.0 out of 5.0 by PPL65 Business trip stay at the Crown plaza Wangfujing
Great location and friendly staff, I have been staying in Beijing 13 years and this is a great hotel to get out and walk around the city.
January 27, 2014
Rated 4.0 out of 5.0 by DereknSC Excellant Staff
I have stayed at this Crown Plaza since they opened and the staff at this hotel are Excellent.
I did note than the rooms are staring to get a little dated and in need of minor repair.
I would recommend this hotel. Great People, Good location to central Beijing.
January 23, 2014
Rated 5.0 out of 5.0 by Gareth YU Good hotel and great service!
Very good, I like it! I like the location, the service, coffee bar.
January 12, 2014
Rated 1.0 out of 5.0 by dxsunny 服务人员很热情，但暖气和门卡都出了问题
January 6, 2014
Rated 3.0 out of 5.0 by 海贼王! 很一般，不推荐
除了地理位置好，无任何优点。皇冠美味的早餐一直是我入住的因素之一，可这里的早餐太一般了，与皇冠等级相差甚远。其次，客房的墙竟然不是实体墙，隔壁MAKE LOVE的呻吟清晰可听。第三，窗竟然是不能开的，OH，my god,我要呼吸自然空气！第四，浴缸太小，和悠唐的完全不能比。第五，前台服务态度一般，未见主动性。第六，竟然没有到地铁的免费班车，德胜门假日、前门智选等酒店都有。总之，缺点太多。
January 5, 2014
Rated 4.0 out of 5.0 Good service
Love the atmosphere, especially at the Christmas time.
One of the electrical socket can't be insert but can be solve this problem by the plug board on the desk.
The WiFi is free for IHG member but the speed is fair only.
The service is excellent no matter front desk, room service and the lobby lounge.
January 4, 2014
Rated 4.0 out of 5.0 Hotel is old and not a moderate type
Hotel is old and room decoration is like grandmother style. Suggest to upgrade and refurbish. Location is super good. IHG Plantinum member get a free upgrade to club deluxe room.
January 3, 2014
Rated 4.0 out of 5.0 by Jomine Food quality at the Executive Lounge
I had had my breakfast twice at the Executive Lounge during my stay at the hotel. Sad to say, the quality of the breakfast served at the Executive Lounge needs to be improved. The food served at the breakfast does not look fresh at all and is cold.
January 2, 2014
Rated 3.0 out of 5.0 by Gerry520 位置超好，设施略显陈旧
December 30, 2013
Rated 4.0 out of 5.0 by zjaizy 酒店不错，就是需要重新装修了
December 24, 2013
Rated 5.0 out of 5.0 by inteng 对会员很好
December 23, 2013
Rated 4.0 out of 5.0 Great location
Check-in very early, thank you very match !
Great location, nearby Forbidden City and Tiananmen place .
December 22, 2013
Rated 4.0 out of 5.0 五星级酒店，三星级清洁度
December 14, 2013
Rated 3.0 out of 5.0 by primitivepios Horrible service all around
Got upgraded to a club room, which didn't disappoint - spacious, well equipped and very clean.
Where was the problem? service is not good enough. After a long day touring, we came back to find that our room was not cleaned during the day. After approaching Terry, manager on duty about this, he arrived immediately and sorted it out - but claimed that we turned on the "do not disturb" switch (which we didn't). On the next morning, we understood what has happened - the maid, who was cleaning an adjacent room, asked us "oh, you want your room to be cleaned today?" - what kind of question is that? of course we do! apparently on the previous day she decided not to clean our room, and reported to housekeeping that we asked it not to be cleaned. That is not how you provide service in a 5 star hotel.
Breakfast was similar - we waited for bacon to be replenished one morning for over 30 minutes (!!!!) - god, that ruined my breakfast. That was the case with other items too - it didn't seem to bother anyone that we were waiting for it or asking about it constantly. I do want to mention that service and quality at the bar in the evening were much better.
Lastly, what's the deal with not giving Platinum members club lounge access (although upgraded to a club room)? That's just gonna make me stay at the Hilton next time i'm in Beijing, where they can appreciate IHG Platinum members.
All in all - get the club room if you can. Service has to get better.
December 5, 2013
Rated 4.0 out of 5.0 by Chinwagger Comfortable and Friendly Hotel
This is the place I stay on my frequent visits to Beijing. The staff are like family, the hotel is on Wangfujing and close to the attractions that make Beijing unique. I have triedt many others and I find this the most accommodating. It is easy to get around from the Crowne Plaza to the attractions.
December 2, 2013
Rated 4.0 out of 5.0 by Hiroki Non smoking but smoked in.
We had stayed a non smoking room but smelled smoke.
Service were better than hotels in Shanghai and felt very comfortable.
Good value and lovely restaurants inside.
December 2, 2013
Rated 5.0 out of 5.0 房间相当好，地理位置很不错，环境也很好
November 30, 2013
Rated 3.0 out of 5.0 by Yanping843 shower does not work
The room we stayed in overall is OK, the shower does not work, and we asked the front desk to fix it, they said they would. Someone came, but really did not correct the problem. We stayed here for 6 days, and did not have a proper shower in our bath.
November 29, 2013
Rated 4.0 out of 5.0 by Gerry520 中规中局
November 28, 2013
Rated 4.0 out of 5.0 by 104F Service lags behind
The location is right in the heart of inner city. Very convenient to access the best part of ancient Beijing. The room cleanliness is not as good as last year, though.
November 28, 2013
Rated 5.0 out of 5.0 by Kirsty34 Staff with good english language skills
I found this property to be exceptional particularly when it came to the level of English spoken by all staff. It seemed to me that the staff felt relaxed and happy and therefore were comfortably engaged with guests. Their understanding of Beijing and the challenges it presents for the business traveler was great therefore they were able to add value when advising on travel, locations, venues etc.
The food and beverage was also very good, room service was prompt and the menu honest. I would have no hesitation in recommending this property.
November 26, 2013
Rated 4.0 out of 5.0 by birdlady808 Great Stay
Just wanted to say that my coworker and I had a fabulous time staying at the Crown Plaza near Wangfujing area. We didn't have time to use all the facilities but our room was clean and the cafe downstairs was great. The staff was always so welcoming and helpful.
One person I would like to point out who went above and beyond what I was expecting was Ivan at the Concierge desk. He totally rocks and was always looking out for us. He scheduled our day trip to the Great Wall for us with a legitimate tour guide and driver. Gave us the best advice on restaurants and told me about the best shopping locations for what I was looking for. I have not received such exceptional service anywhere else I have stayed before. We liked him so much that we would hold our questions until he was back on his shift and would ask for his advice only. He made our stay a truly memorable one and we are greatful for him.
November 25, 2013
Rated 4.0 out of 5.0 by nyjazz 温馨的小花
November 24, 2013
Rated 5.0 out of 5.0 by yoyohyuk 很好的一次经历！
November 24, 2013
Rated 5.0 out of 5.0 不错的酒店
November 19, 2013
Rated 5.0 out of 5.0 by Tiara0707 Excellent service hotel
Great location with an excellent service. Hotel staff is very helpful and knowledgeable. Definitely we will return to Crown Plaza- Beijing Wangfujing.
November 16, 2013
Rated 5.0 out of 5.0 by Yanhui The best location and excellent service
The best location around in Beijing. Particular the service of staff whatever front desk and other divisions are excellent.
November 14, 2013
Rated 2.0 out of 5.0 by 57NOMAD The Crowne has lost some of its glimmer
I have stayed at the Crowne Plaza in Beijing many times while traveling in Asia....This last few times that I have stayed there I felt that the hotel was losing its glory, becoming more like a hotel rather than a destination.
The service was great as always but there was somehting lacking...maybe it needs a remodel. ...my bathroom had a smell of mildew and when I check the shower, there it was...not on the surface but creeping through the stone tiles. the air was not working in my room and because I was unable to open a window it became stuffy.These things were brought to the attention of the staff but to no avail.
The service for the breakfast buffet was good but the menue was lacking almost everything was fried or over cooked.
Crowne step up your game I want to continue to look forward to staying with you when in Beijing.
November 12, 2013
Rated 4.0 out of 5.0 by Lizzy6886 Bed is comfortable
Toilets need to upgrade...not very clean..very noisy with the water sound.
November 10, 2013
Rated 3.0 out of 5.0 Air con is not providing heating
It is 5 degree C in late October, but the hotel didn't provide heating through its air condition system. I have to ask for a heater to put it in my room.
Last year when I stayed there, same problem.
November 6, 2013