Rated 4.0 out of 5 by 289
Rated 4.0 out of 5.0 by MountainCat Good Overall Experience
I stayed at this hotel with my wife while on a 14-day, 4 city visit in China. The staff was friendly, helpful and attentive. Upon check-in, the front desk representative recognized my IHG Platinum Elite status, provided a complimentary room upgrade and stated we would receive daily breakfast free of charge due to my Platinum status. This alone was noteworthy in my book since in three years staying at stateside properties as a Platinum member all I have gotten is a verbal "Thank You" each time I check in and the occasional offer of a complimentary $0.35 bottle of water.
The facilities are clean and modern and the complimentary breakfast included a wide selection of local and western food and beverage choices.
The reason for a 4-star rating instead of 5-stars is that the air conditioning in the room was non-functional and the windows were sealed shut. In the afternoons while we were out sightseeing and the sun was beating on the room's windows, the room temperatures would easily reach well into the 80 degree F range. I see many others have complained about this hotel's lack of adequate guest room air conditioning and the problem does not appear to have been addressed by the hotel. In my view, this persistent HVAC problem is the only thing preventing this hotel from receiving a 5-star rating.
April 16, 2014
Rated 4.0 out of 5.0 by EdwinS Good service and perfect bed
This time I stayed three weeks in the hotel on 8th floor. Clean room, good bed and a perfect shower. Every day free bottles of water, a newspaper.
After filling in a survey about the internet speed already the next day, the IT manager stepped by to change some settings in my laptop. Speed increased but still internet is slow
Service in the club lounge is perfect with friendly staff. Good breakfast and the daily happy hour is very good. When drinking a good glass of wine and eat something you can relax in a good atmosphere after a working day.
The gym is good. However I doubt if the (few) equipment is sufficient for all the guests in peak season.
Resume: perfect hotel, with good food and a staff which is friendly with a high level of service.
April 14, 2014
Rated 5.0 out of 5.0 by realsong 位置好，房间小
April 11, 2014
Rated 3.0 out of 5.0 by 1314 物超所值，无以伦比
April 11, 2014
Rated 5.0 out of 5.0 Front desk staff
Very good - especially Jason but also Candy is friendly, made my checkout experience very good.
April 8, 2014
Rated 2.0 out of 5.0 by vtarneja Room & Breakfast Quality
The room quality if far below Crowne Plaza Standards and The Breakfast Quality is very poor.
April 7, 2014
Rated 1.0 out of 5.0 by Paultje Shocking!
Stay was so bad I checked out at 12:00pm and went to another hotel!
No ventilation in the room, no air conditioning. It was so hot and so stuffy I finally just left.
April 5, 2014
Rated 3.0 out of 5.0 by Meanne Noise
I was stayed in the connecting room, but too noisy came from neighbor room through the connecting door. I was affected by the noise and can't sleep well. It was really distressed during to my next day work.
March 30, 2014
Rated 3.0 out of 5.0 by E. Cheung 性价比较高
March 24, 2014
Rated 3.0 out of 5.0 平淡无奇，稍有遗憾
March 14, 2014
Rated 4.0 out of 5.0 by SpringBreeze Good location though rooms are old
It is in a great location. Staff are helpful. Just that the room is old, and internet needs a logon each time. Would still recommend it.
March 11, 2014
Rated 2.0 out of 5.0 Bad service, uncomfortable pillow and bad air conditioner
Bad service, uncomfortable pillow and bad air conditioner
March 10, 2014
Rated 5.0 out of 5.0 by orux 服务优良 位置绝佳
March 9, 2014
Rated 3.0 out of 5.0 Feedbacks
I have been using this Hotel for my Business trip for few year now.
The condition of the room was much better before then now. Some serious maintenance needs to take place before your customer turn away. Few areas:
1. response _ i reported that the toilet light wasn't working but, till i check out 3 days later nothing done
2. The bathtub tap and shower is hard to manage, example switching of the water outlet from bathtub to shower head
3. Carpet seems to dirty and smell
4. Air circulation of smoking room can be improved
5. Most importantly the WIFI is slow and has broken connection very frequently
March 8, 2014
Rated 4.0 out of 5.0 by cheekopei nice stay except for sloppy breakfast cleanup
location is about 8mins from the subway wangfujin station. convenient for shopping and dining along the wangfujin walking street.
check in was greeted with recognition being an IHG member. service from front desk was nice. room was a bit small but comfortable. the only thing the bathtub needs to be clean more throughly.
the biggest flaw was the breakfast area. the speed of clearing the tables was not acceptable. many tables were left uncleared, maybe incoming guests left stranded with their breakfast. manager on-shift does not seemed to be very proactive to instruct his crews to clean the tables.
conceirge and door service were good in enquiries and getting a taxi.
March 4, 2014
Rated 4.0 out of 5.0 by Jomine Comfortable bed and quiet surrounding
This hotel provides comfortable bed and a quiet surrounding which allows me to have a good rest at night.
During my last stay, I commented that the breakfast served at the
Executive lounge did not look fresh. This time round, I noticed they had made efforts to improve on this but I believe they still do better.
February 25, 2014
Rated 4.0 out of 5.0 by up2c The Greatness of Location Brings Pros and Cons
Great location, in Wangfujing Street, maybe the second nearest international franchise for Beijing core (for politics: Zhongnanhai; for business: Oriental Plaza; for sight-seeing: Forbidden City).
But the hotel attracts far too many tourists, food easily met shortage and difficult to find seat in Essence Cafe for breakfast in the morning.
The bathroom is the biggest I have ever seen. But the room itself is no bigger. Seemed odd.
February 22, 2014
Rated 4.0 out of 5.0 by CK Chung Hotel with Very Convenient Location and Acceptable Price Range
This hotel is not new, but based on its convenient location and price range, I still would recommend it especially for those first time visitor to Beijing.
Hotel also had a very good membership recognition to its IHG members, which I appreciate very much. And the overall staff service from the hotel is acceptable.
Hotel room is a bit dated, especially the toilet that renovation is
needed. But based on the room rates in comparing with the hotels from others international chains, you can't complain too much.
Overall I have a pleasant stay with my family.
February 17, 2014
Rated 4.0 out of 5.0 by 恭喜发财 整体还不错，没有停车场很不方便
February 14, 2014
Rated 4.0 out of 5.0 by vivianzqw first trip to Beijing
Nice location, good price during Spring Festival, will choose it again next time.
February 13, 2014
Rated 1.0 out of 5.0 by 傮老頭子 惊讶，失望
February 12, 2014
Rated 4.0 out of 5.0 by ALAT 工作人员的服务意识明显比上一次入住要好
February 10, 2014
Rated 4.0 out of 5.0 by BRSE Location is very nice
This hotel located on Wangfujin street which is so convenient for a vacation in Beijing, room is clean and nice. However the facility is old and swimming pool is too small, the upgrade for platinum member is not so well arranged when I checked in, from my experience as platinum member I don't think that's an upgrade room at all. Upon my request, it got changed finally.
February 3, 2014
Rated 4.0 out of 5.0 by PPL65 Business trip stay at the Crown plaza Wangfujing
Great location and friendly staff, I have been staying in Beijing 13 years and this is a great hotel to get out and walk around the city.
January 27, 2014
Rated 4.0 out of 5.0 by DereknSC Excellant Staff
I have stayed at this Crown Plaza since they opened and the staff at this hotel are Excellent.
I did note than the rooms are staring to get a little dated and in need of minor repair.
I would recommend this hotel. Great People, Good location to central Beijing.
January 23, 2014
Rated 5.0 out of 5.0 by Gareth YU Good hotel and great service!
Very good, I like it! I like the location, the service, coffee bar.
January 12, 2014
Rated 1.0 out of 5.0 by dxsunny 服务人员很热情，但暖气和门卡都出了问题
January 6, 2014
Rated 3.0 out of 5.0 by 海贼王! 很一般，不推荐
除了地理位置好，无任何优点。皇冠美味的早餐一直是我入住的因素之一，可这里的早餐太一般了，与皇冠等级相差甚远。其次，客房的墙竟然不是实体墙，隔壁MAKE LOVE的呻吟清晰可听。第三，窗竟然是不能开的，OH，my god,我要呼吸自然空气！第四，浴缸太小，和悠唐的完全不能比。第五，前台服务态度一般，未见主动性。第六，竟然没有到地铁的免费班车，德胜门假日、前门智选等酒店都有。总之，缺点太多。
January 5, 2014
Rated 4.0 out of 5.0 Good service
Love the atmosphere, especially at the Christmas time.
One of the electrical socket can't be insert but can be solve this problem by the plug board on the desk.
The WiFi is free for IHG member but the speed is fair only.
The service is excellent no matter front desk, room service and the lobby lounge.
January 4, 2014
Rated 4.0 out of 5.0 Hotel is old and not a moderate type
Hotel is old and room decoration is like grandmother style. Suggest to upgrade and refurbish. Location is super good. IHG Plantinum member get a free upgrade to club deluxe room.
January 3, 2014