Rated 4.2 out of 5 by 109
Rated 5.0 out of 5.0 by iDeeJ 应该是国内同价位酒店中最好的，没有之一
December 17, 2013
Rated 3.0 out of 5.0 by YYCAC Okay Budget Hotel
We arrived at the hotel for a 5 night stay from September 18-23, 2013. We booked a room with two beds, which was okay (room 8019). The room is a standard Holiday Inn Express type of room. I never found the Front Desk staff overly friendly but they were okay. I think their level of English has them a little less engaging. One of the nights we were there I could not turn down the heat. I was trying to get air conditioning. I called the Front Desk and they sent a housekeeping lady that did not speak English. I tried to explain the issue to her and she did not understand that I would actually want it colder. I had to call the Front Desk to interpret to her what the issue was. She could not fix it. A little while later a Maintenance man came. Again, no English, but he took out the filter and washed it in our shower! He put it back in. This sort of worked; it took the next 48 hours for the room temperature to finally go down to the 20°C that I wanted. The hotel must come up with a better way to interact with guests who experience such issues. There was no followup on the concern and it is not acceptable for the heating issue to have taken so long to resolve.
The breakfast is just okay. Nothing too fancy. We also had dinner in the restaurant once; that was enough. It was too expensive for the little variety it offered.
There was a small shop in the lobby which my mom found a great silk scarf she bought.
The second day we discovered a small shop just next to the hotel which we piled up on bottles of water and snacks. It was significantly cheaper to buying the items from the hotel outlets.
We did laundry one day in their self service laundry area. It was nothing exciting but it is always helpful to have a place to get that kind of thing done.
We were given two bottles of water each day (since you cannot drink tap water). It was never enough given the high temperatures.
One day we walked to the Subway station. It was a 15min walk but we did it.
Overall this hotel is budget friendly as we did get a decent rate.
I would consider staying here again but I believe that the hotel has some work cut out for it to build customer loyalty. The only reason I would consider returning is its price; it is the cheapest of the IHG branded hotels in Beijing, which is actually quite a check in the pro column.
As a Platinum Elite member, I did not feel that there was any recognition for my loyalty to the brand, which was a definite con. The hotel must come up with some creative thinking to show their top tier guests how much they appreciate their business.
December 17, 2013
Rated 4.0 out of 5.0 by Taily Good location and clean room
I stayed here for couple of nights, it is easy to find the location, and it near Qianmen and Tiananmen, which are famous site in Beijing.
The room is very new and clean. The food service is good.
I will choice this hotel next time.
December 16, 2013