Rated 3.9 out of 5 by 146
Rated 4.0 out of 5.0 by Dugger Great location and friendly staff
We stayed on the club floor and received very good service from the hostesses there. They serve high quality drinks and the hot appetizers were appreciated at the end of the day. Breakfast in the lounge was excellent and overall quality was better than other club floor lounges we have used. The furniture is looking a little tired but it is comfortable and clean. The concierge helped us with dinner reservations and arranging tours. They also have a hotel car that will pick you up at the airport (for a fee of course) and I wish we knew about that before we went.
It is in a great location just a short walk to several attractions although it is further from than the Forbidden City than it looks (but still an OK walk).
April 22, 2013
Rated 2.0 out of 5.0 Wrong temperature but good staff service
Didn't provide aircon/heating, and can't change room temperature. I got serious sick after first night. Glad that one of the engineers brought me a portable heater. But still, can't image that heating is not provided while the temperature is still low.
April 16, 2013
Rated 5.0 out of 5.0 by DrDavid Wonderful Hotel & Great Value
I have stayed at the Crowne Plaza Wangfujing many times on business trips to Beijing. The staff always recognizes me, and I feel like I am at home "away from home". The location is also excellent.
The staff volunteers as much help as possible, and has always responded to my requests in an unbelievably through and very quick manner. They always go above and beyond to make sure everything happens.
The value of this hotel is outstanding, and is the only hotel in which I now will stay in Beijing. I have stayed at many 5 Star Hotels in Asia, none has ever reached the service level of this hotel.
The room rates are very reasonable, and every stay has been very
San Francisco, CA
April 11, 2013
Rated 4.0 out of 5.0 by robbo70 Good Value in a great location
My wife and I stayed here for 4 nights following a 38 day cruise from Auckland to Beijing. We booked this hotel (room with breakfast) eight months before arrival and everything was as expected. The room was large with a very nice glass desk for your computer etc. The large bed was nice with a choice of pillows and the bathroom was nice with good amenities. A robe and slippers were a nice touch as is the in-room safe. The location is great: near shops, high-end stores, a good grocery store steps away and for the yanks plenty of familiar fast food places nearby. I would rate this hotel excellent except for three things: 1. Internet is $20 per day. 2. Room lighting is poor. 3. The dinner food quality was poor. This is a great bargain if breakfast is included.
April 10, 2013
Rated 2.0 out of 5.0 by waldini terrible room service
I stayed in this hotel before and always was a good experience till my last visit. I got it and at check in they were telling me that they offered a full set of amenities, they gave me a list, that they can give me at 50% discount because I am a platinum priority member. With the 50% off, still was about 35USD more very day for things that in another hotels you get for free when you are a member. I did not understand it.
Then at night time I asked for room service and after I ordered I was told it will be about 25 minutes. The time was passing by and after 50 minutes I called the extension and they did not know what was going on, they were asking me what did I ordered, so when they find out what is was, they told me the famous "oh sorry, sorry" we will be there in 10 minutes. So after another 25 minutes when I was ready to call and cancel, I heard a knock in my door, the food was finally there. Of course was a wasted meal because by that time I was extremely upset about the whole situation. Then when I checked the tray, the sodas I ordered where not there, so I called the waiter, he was by the elevator and I asked him, what happened, and he goes oh I forgot. Terrible.
April 6, 2013
Rated 3.0 out of 5.0 by RickyLIU Facility is a bit old
It's a very old Crown Plaza with rather small receiption, a bit old facility. Even the logo outside the wall is fading so muchThe staff in the frontdesk is kind and warm, much better than my previous lodging experience 2 years ago. .....In general, the staying is OK, but really no compared with Crown Plaza standard.
April 3, 2013
Rated 3.0 out of 5.0 by senkita66 aircondition
it's better install air clener device in room. Even though inside room, I notified outside air when it was bad air condition outside.
March 24, 2013
Rated 4.0 out of 5.0 by Natthawat711 Good service but need to improve internet access
- Hotel staffs have good servcie and try to support your requests
- The internet connection in room is not so stable, wire coonection cannot use and WIFI not stable
- fail to answer for teh email asked for pick up request prior arrival
March 18, 2013
Rated 5.0 out of 5.0 by CarolinaGirl106 Great place to stay in Beijing
The concierge and his staff were extremely helpful. They made arrangements for tours prior to our visit. They also helped us get around by cab. We suggest dining in the Angus Grill. It was really a great meal and most enjoyable. The Food and Beverage manager must never sleep because we saw him everywhere making sure everything was perfect.
March 15, 2013
Rated 4.0 out of 5.0 Recognition
My Gold status was recignised and my preferences were catered for. Will definitely be my first choice for the next stay.
March 14, 2013
Rated 4.0 out of 5.0 As good as price
Hotel has very nice location for easy access to metro and all major sight seeing points in downtown Beijing. And service is as good as price. Of course the hotel building is quite old, the swimming pool is quite tiny and fit for child. And Club louge is also provide good service as usual.
The only outstanding issue, the doorman is difficult to find once my taxi arrive at hotel gate. Their is nobody here to recogonize customer arrive and take all luggage for me. And the check in desk has clear set priority club check in area , but seems everybody is busy and nobody stay at there to handle checkin for priority club member.
General spearking, this is hotel provide regular service as other.
February 27, 2013
Rated 5.0 out of 5.0 the best choice in beijing !!
all 8th floor stuffs are just excellent of everything !! thank you so much !!
February 8, 2013
Rated 5.0 out of 5.0 by roundaboutraveler great location, friendly and helpful staff
Conveniently located about 20 min. walk from the Forbidden Palace, and 10 min. walk from the Oriental Plaza subway stop.
There are great massage parlors 5 min. walk away, and also at least 3 shopping malls which include most well-known brands and restaurants that cater to foreign visitors.
Plus, the Apple Store is located less than 3 min. walk away!
The hotel staff was very helpful in regards to directions and drink service.
They have a piano in the lobby that needs to be tuned, but for the most part sounds lovely and they hire a pianist to play in the evening until about 9:30pm. It's really nice because you can hear the piano playing in your room (and the music is very atmospheric, almost cinematic).
My only wish was that the staff working the fitness center on the top floor would increase the heat of the hot tub upon request. The water wasn't hot enough for my taste (I like it at least 100 degrees Fahrenheit) and the jets weren't very strong. My compromise was to swim in the pool, then head into the sauna.
Finally, the decor of the lobby and the room made coming home after a long days traveling wonderful.
February 8, 2013
Rated 5.0 out of 5.0 by PriorityClubMember101 Perfect location with great people!
I do not know what is all the fuzz about the hotel being outdated and old. Like seriously, you people need to go out more often and stay in different hotels. Of course, comparing Crowne Plaza Wangfujing with a super brand new hotels is irrational. Please, this hotel is better than average!
The hotel is located right in the middle of Beijing. It is very convinient. The hotel is a walking distance from everything which includes a convinient store, mall, and subway trains.
The staff are great! Salinee who was working on the front desk at the time of my check-in made sure that my family are all well taken care of. She have shown such hospitality that other hotels do not have. She should be promoted to a Managing Director of Crowne Plaza Wangfujing. You guys are very lucky to have her on your team!
To the people who is reading this review, stay in this hotel! Why stay in an over priced hotel when you can pay less for a better price, location, and people!
January 27, 2013
Rated 5.0 out of 5.0 by gijane62 Helped with tours and provided good assistance. Looked after us well.
Helped us to book tours and provided helpful information due or language difficulties. You looked after my young daughter wonderfully, Thank you so much.
January 26, 2013
Rated 4.0 out of 5.0 by Traveller2050 Great Location
Nice Staff, Nice Amenities, and a Great Location!!!!
January 24, 2013
Rated 4.0 out of 5.0 by Alanzhou serve fool very slow!
it has very good location but they serve fool very slow .
January 23, 2013
Rated 4.0 out of 5.0 by onoff nice bath room but hot room
bath room is very clean, bath tub is big and comforatable
wifi is free and open for many devices
room is too hot in winter as only heated is on, no air-conditioning
bed is comfortable.
location is very good.
January 20, 2013
Rated 4.0 out of 5.0 by Koenad Great location
Great location. Close to shopping, mall and restaurants. Easy access to all public transportations.
January 17, 2013
Rated 5.0 out of 5.0 by Donnaz Best location
We enjoy our stay,for the location is excellent,everywhere is near,
we event can go by foot.The food is very good.
January 7, 2013
Rated 4.0 out of 5.0 by Heipi Good for spoiled American
The staff are excellent, helpful, and well trained. They have the most comfortable beds I have slept on in China so far. The room was clean and fairly modern. No free wireless access though. Good sauna. The dining is a little on the expensive side and the service could be better down there.
January 6, 2013
Rated 5.0 out of 5.0 by introlboy Overnight Stay
A connection out of Singapore transiting through Beijing left me with about 6 hours between flights. Decided to check-in here (heard airport transit was very smokey, so I avoided it). Jumped into a Taxi, about 5-10 minutes from the airport, all very painless. Driver spoke enough English to understand the destination but as it turns out, there are two Crowne Plaza's and I ended up in the wrong one. None the less, staff checked me in at 2:00am, all very polite and professional. Room standard as you would expect for CP. Didn't get a chance to sample breakfast, but my short experience was as good as it could be for such a short layover. (Shuttle back to airport runs every 15 minutes 24 hours, hard to beat that...)
December 18, 2012
Rated 4.0 out of 5.0 by DanhL Good value, convenient location
Great value for a nice centrally located hotel in the Wangfujing shopping area. The door man/concierge staff need major improvement but the rest of the service staff are good.
December 15, 2012
Rated 1.0 out of 5.0 by dwang Terrible experience in Crowne Plaza Beijing Wangfujing
As a Platinum member of Priority Club, I stayed at Crowned Plaza Beijing Wangfujing for hundreds nights during the past 10 years.
While, my last 2 stays there recently (in Dec 2012) are terrible. Taxi service made me unhappy and inconvience, the reaction from the hotel staff even made me even more angry - the Duty Manager is the most rude hotel duty manager I've seen, the hotel staff 's react is slow and I can't feel that they really pay attention to my complaint and seems that they are no interest to solve my problem (they even didn't ask me to provide the taxi plate number when I complain the taxt service to them...).
I will try my best to stay away from that hotel.
December 13, 2012
Rated 2.0 out of 5.0 by stolar123 Not recommended!!!
The hotel is located in crowded city centre, difficult to get to there. Morever, lots of tourists stay there, make the environment annoying.
The Room and furniture is old.
As a Good Elite member, I was upgraded to executive room. According to the T&C of IHG, I should have the access to lounge for Happy Hour/lounge breakfast. However, the reception refuse to offer that. I provided the terms from IHG, and he still insist his point.
Anyway, I will never ever choose this hotel!!!
December 10, 2012
Rated 4.0 out of 5.0 by Tim1988 Good location and great service
This hotel has a very good location for my schedule. It is convient for business and vacation. And the service is warm.
But the room which was arranged to me is too cold because of the air conditioner and the location.
December 7, 2012
Rated 4.0 out of 5.0 by Yangtze2013 Good Location and comfortable stay
Spent 4 nights and had a pleasant stay in Crowne Plaza Wanfujing. Location was good and the roomd were clean and comfaortable. Only comment is that the concierge service needs improvement as I felt that they were not really helpful
December 6, 2012
Rated 3.0 out of 5.0 by jonjon Not so fanastic service at this hotel
One of the five nights that I stayed in this hotel, I have to make a late night trip out, approached the staff at the front counter to hail a cab. The staff who attended to me walked out to the main road, look around for less than a minute and came back to say there is no cab available. Upon my request to call for a cab, he reluctantly made a call to the cab operator. Thereafter, he told me to wait by the phone and if the call comes in within 10 minutes, that means a cab will be on the way, if not, it meant no cab. With that he walked abway!!! leaving alone at the counter.
This is not a very friendly hotel to come too and the service aint any way near other similar hotels that I have stayed.
December 1, 2012
Rated 5.0 out of 5.0 by Vernon Crowne Plaze Beijing Wangfujing
Great location in Beijing. The property is generally old, but the refurbished rooms are good. The location is very central and its easy to get around. I found the staff to be very helpful.
November 28, 2012
Rated 5.0 out of 5.0 by LouiseH Absolutely perfect
Crowne Plaza Beijing - just perfect. We stayed in a Club room and on arrival was upgraded to a Club Suite. Our Suite was fantastic with a separate lounge and free soft drinks daily. The bathroom was huge and the big bath was very refreshing after touring all day. It was my partners birthday the day we arrived and the hotel gave us a beautiful complimentary cake - yummy. The Club Lounge was great, we meet people from all around the world and exchanged holiday tips, tour tips etc. The ladies in the Club Lounge were very efficient and friendly. They remembered our names, our favourite table, the way we drank our coffee, everything. Check in and check out was fast and efficient. The concierge lads were helpful and friendly. Would absolutely recommend this hotel and especially the Club Rooms and Lounge.
November 27, 2012