Rated 4.1 out of 5 by 99
Rated 3.0 out of 5.0 by yoshiko123 customer service problem
lack of communication among the cs staff, I already told
will arrive late after midnight and different people calling
me in the middle of the night asking where i am if i'm still
taking the hotel, and earlier on one cs told me as long as
i booked with the credit card my room is secure no need
to put any comment or note about check in late BUT then
2 other cs call me again chasing me for my check in time.
I told i will arrive at the airport at 1.30am she said only takes
half an hour to the hotel. and end up?? after check out from
customs and luggage and long waiting at the taxi, i arrive at
the hotel only at 3am. the cs would have logic sense to
think instead of chasing people like mad man.
I am already very stressful at the airport with the plane since
the MAS case and you guys make me stress further, really the worst i've experience for customer service on the phone.
rest the hotel overall is ok, only the cs that is giving me
September 2, 2014
Rated 4.0 out of 5.0 by sundy11 挺好的宾馆
September 1, 2014
Rated 4.0 out of 5.0 枕头舒服，服务细致。
August 31, 2014
Rated 5.0 out of 5.0 by kulerj 房间整洁,服务到位
总体感觉环境较好, 服务比较到位, 大堂经理很热情, 能够清楚的记得我的名字,并打招呼, 有困难的时候能够及时提供帮助
August 25, 2014
Rated 4.0 out of 5.0 by Royce_0820 员工的服务比较好，有礼貌
August 19, 2014
Rated 5.0 out of 5.0 舒适
August 15, 2014
Rated 5.0 out of 5.0 by chun1111 总体感觉
August 10, 2014
Rated 4.0 out of 5.0 by Chichra Comfortable Stay, Need to update the breakfast menu
Comfortable stay, Good quality bed
Only cons found are:
1. Small rooms, congested with too much furniture.
2. Insufficient varieties in breakfast, no proper western breakfast food.
3. At the time of my stay no dinner was provided due to some construction activities.
1. Within the Carrefour shopping complex itself.
2. Burger King accessible directly through lobby (may be 20 footsteps apart)
3. Pizza hut is just outside the door of hotel
4. McDonald's is just across the road
August 7, 2014