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Rated 3.7 out of 5 by 275 reviewers.
Rated 4.0 out of 5.0 总体较好 床铺舒适,预订方便,入住和退房���捷,房间隔音效果一般,入住时房间有很大的烟臭,餐厅卫生和服务人员须提高。 February 25, 2015
Rated 5.0 out of 5.0 by 服务很棒 看起来服务是没有问题的,即使停车费让我们恨不能理解,服务人员还是耐心的解释。那个设施确实陈旧到不想再入住了,还好据说已经在装修了,期待 February 24, 2015
Rated 5.0 out of 5.0 by 服务员素质不一致,前台很棒,早餐服务员反应好慢 设施确实比较旧了,前台服务员一再说酒店正在装修,比较努力的强调下次入住肯定会很好,我觉得态度还是很热情的,可是我去吃早餐的时候看到有俩人都在收盘子,我想找杯白开水,叫了几声服务员没人理我,后来我走到一个服务员旁边他才发现我需要帮助,也无语了。吃完发退房的时候,前台人员问我入住怎么样,我说早餐的事,前台服务员立马道歉,说会告诉相关经理,一定会改善。希望餐厅会跟前台一样都反应快点 February 21, 2015
Rated 2.0 out of 5.0 by 4天的入住体验一般 却也有小亮点 先说亮点 1. CI时前台明确不提供行李车,无行李员,可以接受。在前台等待20分钟后,等来行李车。自己推车到房间。 CO时电话前台希望提供一辆行李车到房间,行李实在多(6件,1人handle不来),前台拒绝,表示可以理解。稍后立马来电说,考虑到早上人少,会马上推一辆过去。赞一个 2. 订的乞丐房,Parkview也不是。第���天晚上咨询过前台关于手机app上房型的描述差异,“有的乞丐房有提供ipod dock”,前台看了,主动提出“如果第二天情况允许,可以升到parkview”。虽然之后的2天都是很晚回店,没能换房,但还是点赞+1 cons 1. 洗衣币。CI时想到可能会使用洗衣服务,就简单咨询,购买两枚,自己没有问未使用退还事宜,前台也没提到这一点(还是木有经验啊)。CO时,前台明确回复“由于财务规定,不能退”“您可以下次来住再使用” 回答的很明确,无丝毫退让。只好收起来,CO走人。 跟进: 致电4848,询问洗衣币未使用退还。4848把issue转给酒店,酒店宾客关系联系,“目前酒店已经在upgrade服务,这次前台服务不足,没有及时申请特殊处理,赔偿1000points”。 我能理解,前台姑娘是照章办事,遵守酒店规定。都没错,是我在购买时没能提出这个问题,想当然的以为可以退,自己把预期提高了,没办法。 以上 February 17, 2015
Rated 4.0 out of 5.0 by 总的来说不错 特殊愿意不能即使退房,感谢酒店理解 6点多点才退房的 谢谢 特殊愿意不能即使退房,感谢酒店理解 6点多点才退房的 谢谢 特殊愿意不能即使退房,感谢酒店理解 6点多点才退房的 谢谢 February 17, 2015
Rated 5.0 out of 5.0 by 服务不错 服务不错,碰到了很好的服务员工,以及很舒适的住房,下次依然会选择这里,服务不错,碰到了很好的服务员工,以及很舒适的住房,下次依然会选择这里,服务不错,碰到了很好的服务员工,以及很舒适的住房,下次依然会选择这里。 February 15, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Everything was excellent, except WiFI was pretty bad, very slow, had to refresh a few times before connected to any web site other than IHG.com or holidayinexpress.com. February 14, 2015
Rated 5.0 out of 5.0 环境安静 紧邻民族园,环境安静 需要刷房卡才能进入电梯间,安全性提高 离地铁也不远 有的房间能够看见奥体中心,风景不错 February 14, 2015
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