Rated 4.3 out of 5 by 174
Rated 2.0 out of 5.0 by Globetrotter81 One of my worst experiences with IHG
I arrived at midnight, and had to leave for the airport at 4, so I had little time to sleep. When I arrived in my room, it smelled like there was a dead animal in the room. O tried to ignore it, and went to sleep. My wake up call never came, although I had requested one, and as I scrambled not to be late, I had to use a bathroom where I stuck to everything I touched. The counter, toilet handle, and shower fixtures were all sticky to the touch.
While I am sure they would have moved me to a different room if I requested it, I shouldn't have to. That should not be an acceptable standard to even the worst cleaning crew.
Upon flying back in, the wait at the airport for a shuttle was over 30 minutes, although the hotel was only a 12 minute drive away.
Very disappointed! Nothing offered for my trouble when I reported it.
June 26, 2015
Rated 5.0 out of 5.0 by Thomas 51 Very relaxing place and great service
Very courteous and knowledgeable staff made my business stay enjoyable. Always stay here when I come to this area from Canada.
June 25, 2015
Rated 1.0 out of 5.0 by On the road... Unsatisfied Customer
I travel quiet frequently for business and have stayed at Holiday Inn Express in several different places. This was by far the worst Holiday In Express that I've ever stayed in. The front desk clerk was dressed totally inappropriately and was not at all welcoming. The room was dingy and needed a good scrubbing. There was only one washcloth and one bath towel in the restroom. There were no hand towels or bathmats. Very disappointing stay. During my most recent trip to this area, I stayed at a different hotel.
June 25, 2015
Rated 4.0 out of 5.0 by JW Conference nice place
During our stay, there was construction going on, which made for a very noisy evening, the first day, the next day other guest on the floor were very noisy and inconsiderate. But, that's just how people are. The last night, graduation party, wedding reception and other guests tend to be very inconsiderate, so what can you say.... Mildew odor in the shower curtain.
June 24, 2015
Rated 3.0 out of 5.0 by mmpatter HI BELLEVILLE
Good: Bed comfort; quiet room
Bad: Bathroom door would not close; shower made loud whistling noise; toilet leaked; guests smoked in their rooms down the hall; bedding and room needed to be sanitized. Not a good value!
June 23, 2015
Rated 4.0 out of 5.0 by Thomas A W Nice Hotel
We have stayed here a few times and have always had a good experience. Overall, the hotel is clean and has a friendly staff.
We will stay here again.
June 21, 2015
Rated 4.0 out of 5.0 by flatpick50 Clean room, good breakfast offerings
In the bathroom, whatever was used to clean left a slightly sticky feeling. The vanity top did not feel clean, although was clean to the eye. The toilet seat also had the same issue. Overall, a nice, clean room. I would consider this hotel again.
June 18, 2015