Rated 4.0 out of 5 by 84
Rated 3.0 out of 5.0 by michmom2 Staff VERY helpful and friendly
This is an obviously older hotel. While they may have tried to update it, it still gave ou the impression that it was aging. However, we got a fabulous rate and the staff were so friendly(in every place we went), that we could overlook the physical surroundings. It was clean and quiet.
July 3, 2014
Rated 3.0 out of 5.0 by Nicenancy Good but smelled smokey!
The minute I walked into my room I smelled a strong smokey smell! It was very disappointing! When I got home my bags even smelled like smoke. The breakfast was good, but there were no forks and no clean tables. I try to only stay at Holiday Inn Express hotels, but was disappointed in this one. I complained about the smell when I checked out and got an unhelpful comment.
July 1, 2014
Rated 1.0 out of 5.0 Cleanliness
The room was not cleaned well at all. The staff didn't seem to care about cleaning the room or clients needs. Very disappointing. The room configuration was odd also. Bathroom was tiny, while the room was nice sized.
June 25, 2014
Rated 4.0 out of 5.0 by Jan4055 Overall a very comfortable and stress free stay.
We spent three days at the hotel and and were very pleased with the hotel staff and overall condition of the property. We had a very comfortable stay and would stay here again if we have the opportunity.
June 23, 2014
Rated 5.0 out of 5.0 by UnhappyPlatMember This property is AMAZING
We stay here very frequently, and love it. This time, Anastasia made a special effort to get us adjoining rooms, and it made for a wonderful weekend vacation. THANK YOU so very much!!
June 20, 2014
Rated 3.0 out of 5.0 by JAKAY Welcome to Ann Arbor
Hotel in general was an average Holiday Inn Express experience other than the breakfast. Some aspects were OK others were not. Breakfast host was not friendly and some of the food was not up to par.
June 19, 2014
Rated 4.0 out of 5.0 by Delron Good check in exp..
Nice exp. at front desk. Friendly personal.The usual good experience at H.I.E..
June 19, 2014
Rated 5.0 out of 5.0 by NASCAR FAN 2014 NASCAR FAN
Pool and hot tub were good. Highway noise did not bother us even though our room faced the interstate.
Close to Henry Ford Museum and Michigan International Speedway.
June 18, 2014
Rated 1.0 out of 5.0 by UofM parent Terrible mattresses, dusty dirty room and common areas.
There are many other hotels nearby, do not stay here if you desire comfortable mattresses. They are truly terrible.
I could have overlooked the dust and dirt had I been able to sleep.
June 12, 2014
Rated 4.0 out of 5.0 by PoloParent Great stay for sporting team
A great host for our water polo team as we traveled to our State Tournament!
June 3, 2014
Rated 4.0 out of 5.0 by Jake P Clean Room, Bad Breakfast
Overall not terrible. The room was clean and the amenities were fine, however the breakfast area was seemingly un-staffed. There was no coffee, no OJ, and at least one entree was empty the whole time I was eating.
I like breakfast, that upset me.
June 2, 2014
Rated 3.0 out of 5.0 by chicago40 Comfortable bed but that's about it
The bed was comfortable but overall was not very happy with the room especially for the cost. The room was not very clean. There was garbage left out in the open including a pill of some kind which my daughter found. The bathroom amenities & lighting was really bad. Everything was fairly outdated.
May 21, 2014
Rated 3.0 out of 5.0 by KBK0628 Average
Average hotel, needs work on cleaning the rooms and bathrooms.
May 17, 2014
Rated 5.0 out of 5.0 by cbmag Comfortable room and the front staff was awesome!!
I've only stayed at this location during my son's college career and enjoyed it every time. Always knew what to expect. However, I was disappointed to understand that the room rates were so significantly higher during this past visit. Perhaps it was due to the University of Michigan graduation but still shocking.
May 7, 2014
Rated 5.0 out of 5.0 by Bobby Joe Comfortable Beds
The beds both the King and sleeper sofa.
Although they did ask to conserve the towels by reusing them, glad to help but they need to provide towel bars to hang them up. We used coat hangers to dry them.
April 24, 2014
Rated 5.0 out of 5.0 by Me&Me Restful stay under stressful events!
When we travel we usually choose Holiday Inn Express for our stays. This time my husband was admitted to the hospital and had surgery. My days started early and varied in length. The bed in my room was the most comfortable and relaxing I have experienced. It was so soft it felt like a hug. The staff were so helpful and friendly. Breakfast was early, always ready and filling. I love the way Holiday Inn Express has made significant upgrades to its rooms and bedding. Thank you so much Ann Arbor staff!
April 20, 2014
Rated 4.0 out of 5.0 by Old pro Room and Comfort
We couldn't believe you didn't have a fitness room or microwave and refrigerator in the room as other Holiday Inn Express locations do.
April 15, 2014
Rated 2.0 out of 5.0 by Disappointed visitor Would not stay at this hotel again
I was visiting for a college weekend and found the hotel to be average. The facilities were fine, but when I had an unusual billing issue that was within the manager's ability to help address, she chose to be stubborn and not willing to adjust the bill accordingly. I felt that this was short sighted since she was aware that I am a club member and I brought several other families into the hotel because it was my preference to stay at a IHG property. There are other IHG properties near the campus. I will never stay at this particular HI Express again.
April 7, 2014
Rated 4.0 out of 5.0 by GoBlue! Good service and staff; refrigerator recommendation
We had a nice stay at Holiday Inn Express Ann Arbor: good service, pleasant and helpful staff, and clean rooms. As Priority Club members, we have stayed at other Holiday Inn Expresses around the country and have noted the prevalence of kitchenettes. Sadly, this Holiday Inn Express does not seem to have kitchenettes available. Thus, we would recommend to the management to include refrigerators and microwaves in the room until kitchenettes can be included at this Holiday Inn Express. We would stay there again and would recommend it to others.
March 25, 2014
Rated 1.0 out of 5.0 by Tired mommy went from bad to worse
I came to this hotel with the only intentions being to get a good nights rest and do some shopping in the area specialty stores for my special needs son. I typically average 3-4 hours of sleep a night taking care of my son so this was much needed respite. But apparently guests getting sleep was not made a priority for the hotel despite complaints from myself and other guests.
My night started with rowdy college aged students having a drunken party next door which continued until 4 am. They were banging on the adjoining door trying to open it, screaming and yelling up and down the hallways and despite requests from myself and other guests did not stop until 4am.
When I called to the front desk, staff did not answer. I called immediately from my personal cell and they picked up on the first ring. They were aware of the situation but were not interested in doing anything about it for hours.
To make matters worse I discovered the next day that my extended check out was not honored and I as a result still was not able to get sleep. When I inquired about it, the hotel staff was not willing to honor it and told me i had to leave by 11 despite the horrible night I had and only offered a partial refund.
A few days later, I discovered my credit card had several unauthorized charges on it from the hotel. When I called the hotel with my card company they had no explanation. It was discovered that I was charged for someone else's stay. I called corporate and was told I will receive a refund... but this was absolutely ridiculous.
To their credit the room was clean and the hotel was easy to find.
I will never stay at a Holiday inn express again.
March 19, 2014
Rated 5.0 out of 5.0 by Hank3112 Quiet and comfortable for business travel
When I arrived at hotel during snow day, I was upgraded to a suite. The hotel is close to highway, but it is pretty quiet without highway noise. Room was clean and bed was very comfortable.
It is close to University of Michigan and good for business traveler. Breakfast was excellent and food was fresh and warm. This is my fifth time to stay at this hotel and it is better than Holiday Inn in the city of Ann Arbor (price and service). Thank you so much.
February 21, 2014
Rated 5.0 out of 5.0 by MovingAL Great Location!
I wish I had stayed here sooner. The location was perfect. Convenient to shopping, restaurants, and to UMI. A very comfortable hotel, nice staff and reception. I would stay here again.
February 20, 2014
Rated 4.0 out of 5.0 by rico26 Quiet
Being built of precast concrete helps to eliminate foot traffic noise from floor above.
February 11, 2014
Rated 4.0 out of 5.0 by barb1953 able to relax
families with children should be grouped together so other guests don't have to listen to kids screaming and jumping in the next room or the room above.
January 28, 2014
Rated 5.0 out of 5.0 by Mabel1 Service with a smile.
The whole staff was very accommodating. Everything went well while we were there. It was very clean and the amenities were very nice quality.
January 14, 2014
Rated 4.0 out of 5.0 by Gubydal1982 Warm, Inviting and close to many things
The front dest staff greeted us and were extremely helpful with check-in, directions to different restaurants and were helpful with event information that we needed.
The rooms were a decent size, clean and had everything that we needed during our stay there.
There was a huge mall across the street that you could walk to, and a couple of restaurants also walking distance from the hotel.
January 5, 2014
Rated 2.0 out of 5.0 by Disgruntled2 Everything had to be fixed
Upon arrival, discovered the TV did not work, so the front desk was notified. Desk assured us the problem would be looked at soon. We waited in our room for about an hour, not knowing if we would remain in the room or be moved to another. I again visited the desk and was told a person would be there soon. Within a few minute, a maintenance person arrived, examined the TV and replaced it with another set. In fairness to the maintenance guy, it was snowing and I'm sure he was busy just trying to keep up with the parking lot. However, the housekeeping supervisor could have checked the set to see it was in working order - especially since there was a very recent change in cable providers, causing all sets to be re-programed. The next morning, we discovered the phone would not work and maintenance was contacted, via the front desk, to fix the problem. The following morning (at about 4:00 am) it was discovered that the heating unit had failed, causing the room to become very cold. Maintenance subsequently removed the unit and replaced it with a working model.
December 20, 2013
Rated 4.0 out of 5.0 by Bucket45 Bad beds and great service and cleanliness.
Staff was attentive and helpful. The beds could use an upgrade. Pull out couch was like sleeping on cardboard as reviewed by granddaughter. Other mattresses were well worn. Location for going to football game was great.
December 5, 2013
Rated 5.0 out of 5.0 by Wolverine87 great stay!
I was greeted and taken care of from the moment I walked in the well-lit, well-decorated, clean and pleasant lobby. The room was spacious and clean. The pool was clean and warm. The breakfast was very well-stocked and employees were helpful and courteous. I would totally recommend this hotel.
November 28, 2013
Rated 3.0 out of 5.0 by DSL24 A work in progress...
We basically had a nice stay at this property. The pool and whirlpool were warm and comfortable with plenty of clean towels; the breakfast area was largely well-stocked (save no fruit, like bananas, or herbal tea); and the rooms were, quiet, spacious and fairly well-appointed (my wife especially liked the shelf under the sink).
That having been said, we were disappointed that our room was not serviced at all during our two-night stay; the exit doors did not seems to be secured (windy night blew leaves into the lobby), one of the two computers in the lobby was out and the desk clerk seemed to be unconcerned about it; and the wifi was hardly usable on the third floor of the hotel (where our room was).
With some better management this could be a very nice property, but right now, not so much. Given the number of alternatives in Ann Arbor these days, they will need to step up their game to stay competitive with other better managed hotels.
November 19, 2013