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Rated 4.4 out of 5 by 99 reviewers.
Rated 4.0 out of 5.0 by Front Desk I believe you need to improve your service on the front desk. Leaving a person on hold for 5 minutes is not good service. Not knowing what is on file from repeat customers is not very professional. June 16, 2014
Rated 5.0 out of 5.0 by Small closet The rooms are very clean and have lots of room. However, the closet space is so shallow that the hangars do not fit in unless turned on an angle. The room is plenty wide enough for a 3 or 4 inch deeper closet. This is the only fault I could find with this hotel. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Great Location It was a very nice hotel, great friendly staff, good breakfast, bright hallways, nice clean smell throughout hotel , bright and clean. June 10, 2014
Rated 5.0 out of 5.0 by Great experience Had a wonderful stay. All staff were excellent but want to make special mention of Amber, who was serving breakfast. Another guest and I thought breakfast was till 1030h, instead of 1000h. When we arrived at 1010h, she was extremely accommodating even though she was trying to clean up. She went out of her way to ensure we had breakfast! June 9, 2014
Rated 5.0 out of 5.0 by Very Clean /Comfortable Place to stay Very positive experience at the Hotel. Very clean rooms, clean Pool area. June 9, 2014
Rated 5.0 out of 5.0 by NO COMPLAINTS Just wanted to take a few seconds to say our stay was Great...Front staff were great.. Rob and Jessica took great care of us and Dixie our romm attendent loved her..Also to have that nice patio, that was an extra bonus we surely did use that, If we are ever back that way we will stay there again. Thanks for everything June 5, 2014
Rated 5.0 out of 5.0 by Clean and cozy Check in was very nice and quick . Staff were all friendly. Loved the outside patio area. Close to mall and several restaurants. May 28, 2014
Rated 4.0 out of 5.0 by Nice place to stay in Belleville Quiet location - great bed - friendly staff. All in all, a nice place to stay. May 9, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay The property offers comfortable,clean rooms at a reasonable price.The staff was pleasant and helpful. I enjoyed my stay. April 26, 2014
Rated 4.0 out of 5.0 by Comfortable and Clean I have stayed at this location several times and each time the rooms have been very clean and comfortable. The staff in all areas, front desk, housekeeping and breakfast staff provide friendly and helpful service. There is great wifi connections for working in your suite. Breakfast has a large selection and varies somewhat from day to day - options for families with children and adults. I would recommend this hotel and will return in the future. April 15, 2014
Rated 4.0 out of 5.0 by Home away from home Extremely comfortable stay and very courteous staff at Front desk. Would highly recommend. April 11, 2014
Rated 5.0 out of 5.0 by Excellent Service Enjoyed out stay at the Holiday inn Express. Great service and very clean rooms. Would recommend this to anyone. March 20, 2014
Rated 5.0 out of 5.0 by Quiet, comfortable just like home This was my first stay at this location and it was just like home. You can control the room temperature to suit your comfort, you have a small fridge and microwave (very convenient for longer stays), you have a selection of pillow firmness, the hotel is set back from the road so it is quiet, you have an inside gym and pool, you have a wonderful free breakfast, and you are within walking distance of many resturaunts. Whats not to like! March 10, 2014
Rated 4.0 out of 5.0 by Excellent Hotel in Ideal Location My colleagues and I have stayed at this lovely hotel for many years. The accommodations are excellent, but what sets the Holiday Inn apart from other hotels is that it is in the heart of Belleville's entertainment section. All senses can be satisfied with an easy walk. February 26, 2014
Rated 5.0 out of 5.0 by Excellent location and hotel This hotel is close to Quinte Mall , far enough from 401 and street thus no noise to bear with. February 24, 2014
Rated 4.0 out of 5.0 by Excellent hotel This is one of the better Holiday Inns I stay at throughout the year. February 23, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet The bed was very comfortable and the overall accommodation very pleasant for five nights away due to work. Look forward to returning when the pool is up and running again - being painted week I was there. Breakfast offered good choices - suggest adding oatmeal however. February 10, 2014
Rated 5.0 out of 5.0 by Best Hotel in Belleville This new hotel is very well located with large clean rooms & lots of amenities. Restaurants and shopping are adjacent & parking is easy. Staff are very frioendly. It's the best hotel in Belleville. February 10, 2014
Rated 5.0 out of 5.0 by Very nice stay Had a lovely stay at the Holiday Inn. Staff friendly, clean and spacious room and nice free breakfast. Would definitely return. February 5, 2014
Rated 5.0 out of 5.0 by Excellent stay The attention to detail of this newer Holiday Inn Express was obvious. The rooms were spacious, modern and clean. The common areas were easy to access and large enough to accommodate any number of guests. The exercise room and pool area were in great shape and greatly appreciated. Overall, an outstanding experience. January 7, 2014
Rated 4.0 out of 5.0 by Great Sleep! We stayed here for one night as a family of four while we were in the area for a family Christmas party. The room was very clean and comfortable and the bed and pillows were terrific. Had a great night's sleep and enjoyed a basic breakfast the next morning before departing. The woman at the front desk was polite and friendly and our check-in was problem free. All in all a good value hotel. January 1, 2014
Rated 1.0 out of 5.0 by Poor customer service The hotel and room were great. However the customer service was poor. We arrived at 11pm on boxing day and asked for a late checkout and were simply told no. There was no attempt to meet our needs. I find it difficult to believe that a 1 hour later checkout could not be accommodated. Won't be back. December 30, 2013
Rated 5.0 out of 5.0 by 2nd stay here I picked this hotel to stay at again because it was very nice the first time . Since then , they have added soft pillows , which I like . The bed was very comfortable . The room was spotless and quiet . The breakfast was well-stocked and very tasty . Great place to stay and I will return ! December 18, 2013
Rated 5.0 out of 5.0 by Good experience This is a nice property. Newer, clean, comfy beds. Nice greeting. Good location although some road noise is apparent. Bathroom floors were a bit sticky, which is a common problem with IHG. But this was above average. Great stopover point from Mtl to GTA. Nice recgonition for platinums. December 16, 2013
Rated 3.0 out of 5.0 by Great service but uncomfortable bed We stayed at the Holiday Inn for two nights. The service was great, checked in quickly and our room was very clean. Our bed how ever was another story. The mattress was too soft and it rolled towards the middle. The pillows were also lumpy so obviously we did not sleep that great. The staff were very friendly, approachable and when we requested an extra blanket it was brought to the room within minutes. November 27, 2013
Rated 1.0 out of 5.0 by Awful Customer Service Asked for an extended check out an was told I could have until 1pm. Got a call from the front desk at 11:00am and was that house keeping want me out of the room by 12pm so they could go home early. Hotel was a quarter full and very rude staff. Asked to speak to a manager and they where not there. Was told they that managers don't work from Friday 12pm until Monday when they come back around 12-1pm and someone would contact me. I called IGH customer relation and they told they would call the hotel. They did nothing also. No one called me back from the hotel or even tried to help explain why. I would recommend you stay at a dive motel at least there you know what to expect. November 26, 2013
Rated 4.0 out of 5.0 by Was a good stay All was very good, only thing not great would be the pillows, they were not comfy they were lumpy and too soft no support. The rest was all good, comfy bed, clean room and washroom, the floor was quiet and the service was good. We didn't have a chance to use the pool or have the breakfast, so maybe next time well will have a chance to sample both of these. November 20, 2013
Rated 5.0 out of 5.0 by Top notch accommodations Clean room, friendly staff. Stayed here many times and never disappointed. November 17, 2013
Rated 5.0 out of 5.0 by reception Hotel reception was as good and friendly as it gets; making us feel welcome and comfortable. November 17, 2013
Rated 5.0 out of 5.0 by Great place to stay Overall it is a great hotel. The room is clean, the bed is comfortable, the stuff are very friendly. The internet could be faster, it took some time to load youtube. The breakfast was good, it will be better if they fix the pancake machine. I was a bit disappointing for the poor, the water was not very clear and very strong chlorine. November 6, 2013
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