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Rated 4.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Great service I stayed about 70 days at this hotel. Some long weekend I went back home. They stored my luggage in a safe place. When I checked in again, my luggage were already in my room. This is Extra service that makes a difference in the choice of hotel. I felt like home. Staff is always smiling. July 3, 2013
Rated 5.0 out of 5.0 by Great room / great staff The staff were all very friendly, accomodating and helpful. The room was clean and spacious. Overall a great stay. June 28, 2013
Rated 3.0 out of 5.0 by Another visit to HIE Belleville As a gold member I always get a water and snack at check in. Except when staying in Belleville; TV and cable box very complicated to operate. June 25, 2013
Rated 5.0 out of 5.0 by bravo in all A bit on the high side this time around. but still very good compared to others. June 22, 2013
Rated 5.0 out of 5.0 by very clean and super friendly staff we were very pleased with all aspects of the hotel June 21, 2013
Rated 5.0 out of 5.0 by Customer service I was very impressed with the young ladies at the registration desk and in the breakfast area. They were so pleasant, courteous, smiling, never got flustered and were willing to go that extra mile. They made our stay even more enjoyable. They recommended excellent restaurants for dinner and even called and made the reservations. What more could you ask for??? June 20, 2013
Rated 5.0 out of 5.0 by ComfortableStay Very clean, spacious and helpful staff. Breakfast was great as there a good variety every day and the pool was a nice size when it was quiet. June 10, 2013
Rated 5.0 out of 5.0 by Long business stay I have spend almost a month here, and it was excellent experience May 22, 2013
Rated 4.0 out of 5.0 by I Would Stay Here Again. The hotel staff was friendly and attentive to my needs. The room was clean and quiet and there are multiple choices for dining close by. May 16, 2013
Rated 5.0 out of 5.0 by Great Night We were very happy with the hotel. It was light and airy. The bed was very comfortable and the room was clean. The staff was great and the breakfast, which was included in the price, had a variety of cold and hot choices. It was also very tasty. May 10, 2013
Rated 3.0 out of 5.0 by Hotel Stay Items that should be improved -Internet access is near impossible around 9pm -have kitchenettes in some rooms -microwaves don't have enough power to even do popcorn (one microwave shut off after trying to pop a bag for 3 minutes) -need separate key for fitness center -supposed to go to front desk to get pool towels -number of washers and dryers -quality of breakfast juices, bread is dried out, no omelet varieties April 30, 2013
Rated 1.0 out of 5.0 by Disappointed Hello, As a Holiday Inn constant visitor and Time Share Owner I was very disappointed with the service I received at this property. I was given a coupon to use from one property at ANY property. When I mentioned this coupon when I booked, they said, we don't know bring in the coupon. However before I could bring it in the message was at the front desk when I checked in that the manager left for the day and has decided not to honor my coupon. They did have a room for me, which I was happy not to be on the street that night. The next day when I called to see about staying another night, they didn't have a room for me unless I wanted to pay a large cost for a King suite. I did check out with extreme disappointment. I am on the road FIVE DAYS A WEEK with my job and always looking to stay at all the Holiday Inn properties around Canada. I did find wonderful service at a competitor's property down the street for a lot less with great service. When I checked in I was asked if I wanted a points card, which I said yest to, and got right there on the spot. I will be collecting points at that property when I come to Bellville from now on. Sorry Holiday Inn. Katharine April 29, 2013
Rated 4.0 out of 5.0 by Friendly Staff, Great property Madyson at the front desk has been welcoming each time I've stayed. Quiet, relaxing and affordable! April 17, 2013
Rated 5.0 out of 5.0 by Amazing staff and service. The minute I walked in to this hotel I had a feeling my 2 night stay would be worry free and relaxing. The front desk staff is extremely helpful and courteous and made sure they met all my needs upon arrival. Both nights in my King Executive room were truly relaxing and enjoyable. The pool and fitness room are very well kept, as are all the facilities in this hotel There is not much to do in terms of shopping or night life in the area, but the amazing stay made up for that. I would highly recommend this hotel to anyone staying in the Quinte area on business or leisure whether on a budget or not. April 12, 2013
Rated 5.0 out of 5.0 by Easter weekend stay Excellent suite. Very comfortable & relaxing. The bed (mattress) & pillows were so comfortable. The amenities were a bonus! When we forgot an item in the room, the staff were quick to notify us (immediately) regarding the item. Thanks. Thank you for making our (short) stay a great experience. We will return. April 5, 2013
Rated 5.0 out of 5.0 by Great reception Years ago we stayed in many inns all over Ontario and northern New York and Michigan States when our son played travel hockey, It brought back old memories to see a couple of buses and teams at the hotel. Hotel Staff and parents were excellent in the way they handled all the kids who were polite and well behaved. It was a memorable and refreshing stay for us. March 30, 2013
Rated 5.0 out of 5.0 by Great location and place We enjoyed everything about this place..staff are was only negative comment would be about the rate... i find the rate to be high, although it is comparable to other hotels in the area...i suggest the price of hotels in Belleville to be excessive compared to similar communities March 21, 2013
Rated 3.0 out of 5.0 by Woken up twice by front desk After arriving at the hotel very late (1am) during a snowstorm we were woken up twice in the morning 8am & 8:15am to ask if we were extending our stay. We were not impressed. February 16, 2013
Rated 5.0 out of 5.0 by Snowmegeddon 2013 Snowed in with no where to go, and made to feel right at home. February 15, 2013
Rated 5.0 out of 5.0 by Service with a smile! The staff were so friendly and helpful-it is obvious that they really wanted to make sure we felt appreciated! The breakfast was great and I love that it was included. While our room was a bit pricey, it was so comfortable, so clean, and we slept very soundly there. Since we were there determining which eastern Ontario community we would plan to move to, the friendly staff helped us decide to live in Belleville! The cookies are a nice touch-thanks for everything! February 11, 2013
Rated 3.0 out of 5.0 by welcome call not needed I had a very long day when I checked into the hotel. All I wanted to do was sleep for a few hours. A phone cal from the front desk woke me up. They were calling to say "Welcome" They had already said "welcome" when I checked in. Forget the phone call.........let people relax! January 31, 2013
Rated 4.0 out of 5.0 by Great Location Great, helpful staff! Very accommodating and friendly! January 24, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised. I will honestly admit that booking theHoliday Inn was not our first choice . The nightly rates were a bit higher than the other local hotels but it was the only choice left when booking on the same weekend with Hockey tournaments. What a pleasant stay. The amenities were awesome. SO clean - so clean did i write that twice!! Yes I did. The front desk staff were very courteous when checking in and out. Well worth it. It will be our first choice from now on!!! January 15, 2013
Rated 5.0 out of 5.0 by A very well run hotel Could not fault anything. From special car park spots for its valued priority club members, to welcome cookies on the check in counter. ALL staff were extremely friendly, from the front counter to the cleaners. Excellent breakfast selection, which was constantly monitored and re-stocked regularly. The managers here obviously have a good grip on things, and very obviously hire the right people. Would definitely stay here again. December 30, 2012
Rated 1.0 out of 5.0 by Front Desk Staff The women that was on staff with Lia at the front Desk Friday December 7, 2012 was lacking in communcation skills and very rude. I have never witnessed such disrespect for "the customer" as I did in the Holiday Inn Belleville because of this staff memeber more than half of the group (14 or 15 families) cancelled their stay for December 8...I would never recommend this hotel. December 13, 2012
Rated 5.0 out of 5.0 by Nice and Friendly Hotel Great hotel if you're travelling on business, the staff will make you feel right at home, starting from front desk to breakfast people. Hotel is very clean and quiet. Beautiful property. A must if you're visiting Belleville. December 10, 2012
Rated 5.0 out of 5.0 by Excellent for work and relaxing :) The hotel is perfect for a busy work week! Good selection for breakfast (I was able to make some healthy selections). The workout room is perfect for the end of the day (not to mention the pool and hot tub). The entire facility is clean, modern and the room was quiet and comfortable. Plenty or places to eat, withing walking distance. December 7, 2012
Rated 5.0 out of 5.0 by Nice hotel I stayed here for one night and it was a pleasant stay. The room was large and clean. The beds were comfy and the hotel was quiet. I did not use any of the facilities because I arrived late and left early. December 3, 2012
Rated 5.0 out of 5.0 by staff was over the top helpfull The staff at this property made me feel so welcome....smiles, cookies and knowledge of what and where to eat was over the top...thank you. the Hotel was so clean and quiet, great room and it had it all. Morning breakfast staff was so happy to see us - like being home thanks for that Tim Aurora, Ontario October 24, 2012
Rated 2.0 out of 5.0 by Mattress I travel throughout North America and Europe. I am a regular client of Holiday Inns worldwide. This is my first ever review for a hotel. I found over the years that in Holiday Inns, mattresses are almost always the same except for the Belleville, Ontario. It has a thick 5 in. foam of some kind on top. When you try to sleep, you will cave in the foam and your back will not lay flat. After the first minutes of comfort, your back will suffer more and more until morning. As a last resort to sleep, I even thought sleeping on the floor. I mentioned this to the personnel the next morning and they mentioned these beds meet all the Holiday Inns standards. This is possible. It was my first experience with these, sleeping multiple nights in over 40 different Holiday Inns over the years. I will remain a loyal client of this chain, but I will avoid going back to Belleville. I also hope this new type of bed does not spread to other Holiday Inns; this would be a good reason for me not to remain a client. Next time, I will go for a repeat visit to either Bowmanville or Gananoque, Ontario. Both have great mattress and great night sleep. I suggest you do the same. October 21, 2012
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